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    Camila Olmedo Isla
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    The document is a report of call metrics for the agent Bill Baldwin between January 1st, 2015 and July 22nd, 2022. It includes metrics such as number of calls, average call time, average hold time, calls transferred, and more broken down by date and whether the calls were through an Automatic Call Distributor (ACD) or not.

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    The document is a report of call metrics for the agent Bill Baldwin between January 1st, 2015 and July 22nd, 2022. It includes metrics such as number of calls, average call time, average hold time, calls transferred, and more broken down by date and whether the calls were through an Automatic Call Distributor (ACD) or not.

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    22 views2 pages

    Agent Metrics Daily Export PDF

    Uploaded by

    Camila Olmedo Isla
    The document is a report of call metrics for the agent Bill Baldwin between January 1st, 2015 and July 22nd, 2022. It includes metrics such as number of calls, average call time, average hold time, calls transferred, and more broken down by date and whether the calls were through an Automatic Call Distributor (ACD) or not.

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    © All Rights Reserved
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    of 2

    Informe de exportación de métricas del agente

    Rango de fechas 1 de enero de 2015 - 22 de julio de 2022


    Usuario(s) Baldwin, Bill
    Convers
    Tipo de Interaccione Conversac ación Reten Retención Retención Total de ACW Manejo Transfer Transferen
    Usuario Fecha medios ACD / No ACD s ión total media ción total media ACW medio Manejo total medio encia cia %

    Baldwin, Bill 1/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 1/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 2/02/19 Voz ACD 20 00:47:07 00:02:21 1 00:00:37 00:00:37 00:06:25 00:00:19 00:54:09 00:02:42 0 0%

    Baldwin, Bill 2/02/19 Voz No ACD 1 00:00:03 00:00:03 0 00:00:00 N/A 00:00:00 N/A 00:00:34 00:00:34 0 0%

    Baldwin, Bill 3/02/19 Voz ACD 35 03:28:57 00:05:58 1 00:00:02 00:00:02 00:06:26 00:00:11 03:35:23 00:06:09 2 6%

    Baldwin, Bill 3/02/19 Voz No ACD 4 00:00:00 00:00:00 0 00:00:00 N/A 00:00:00 N/A 00:01:07 00:00:17 0 0%

    Baldwin, Bill 4/02/19 Voz ACD 15 00:06:42 00:00:40 0 00:00:00 N/A 00:00:41 00:00:04 00:07:27 00:00:30 0 0%

    Baldwin, Bill 4/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 5/02/19 Voz ACD 10 00:03:36 00:00:22 3 00:01:14 00:00:25 02:03:18 00:12:20 02:08:51 00:12:53 0 0%

    Baldwin, Bill 5/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 6/02/19 Voz ACD 8 00:06:41 00:00:50 0 00:00:00 N/A 00:02:16 00:00:17 00:08:56 00:01:07 2 25%

    Baldwin, Bill 6/02/19 Voz No ACD 2 00:00:12 00:00:06 0 00:00:00 N/A 00:00:00 N/A 00:00:32 00:00:16 0 0%

    Baldwin, Bill 7/02/19 Voz ACD 16 00:15:57 00:01:00 1 00:00:05 00:00:05 00:01:33 00:00:06 00:17:49 00:01:07 1 6%

    Baldwin, Bill 7/02/19 Voz No ACD 8 00:54:11 00:06:46 1 00:00:14 00:00:14 00:00:00 N/A 00:55:39 00:06:57 0 0%

    Baldwin, Bill 8/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 8/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 9/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 9/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 10/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 10/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 11/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 11/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 12/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 12/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 13/02/19 Voz ACD 4 00:06:39 00:01:40 0 00:00:00 N/A 00:00:00 N/A 00:06:49 00:01:42 0 0%

    Baldwin, Bill 13/02/19 Voz No ACD 17 00:03:51 00:00:19 0 00:00:00 N/A 00:00:00 N/A 00:05:08 00:00:18 0 0%

    Baldwin, Bill 14/02/19 Voz ACD 14 00:07:29 00:00:32 7 00:04:47 00:00:41 00:03:27 00:00:15 00:15:43 00:01:07 2 14%

    Baldwin, Bill 14/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 15/02/19 Voz ACD 6 00:02:42 00:00:27 0 00:00:00 N/A 00:07:21 00:03:41 00:10:06 00:01:41 0 0%

    Baldwin, Bill 15/02/19 Voz No ACD 21 00:05:30 00:00:17 0 00:00:00 N/A 00:00:00 N/A 00:06:31 00:00:19 0 0%

    22 de julio de 2022 17:01:01 EDT-04:00 Informe de exportación de métricas del agente (1 / 2)


    Convers
    Tipo de Interaccione Conversac ación Reten Retención Retención Total de ACW Manejo Transfer Transferen
    Usuario Fecha medios ACD / No ACD s ión total media ción total media ACW medio Manejo total medio encia cia %

    Baldwin, Bill 16/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 16/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 17/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 17/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 18/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 18/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 19/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 19/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 20/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 20/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 21/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 21/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 22/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 22/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 23/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 23/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 24/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 24/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 25/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 25/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 26/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 26/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 27/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 27/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 28/02/19 Voz ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    Baldwin, Bill 28/02/19 Voz No ACD 0 00:00:00 N/A 0 00:00:00 N/A 00:00:00 N/A 00:00:00 N/A 0 N/A

    22 de julio de 2022 17:01:01 EDT-04:00 Informe de exportación de métricas del agente (2 / 2)

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