Sauce & Spoon Project Plan

Task

Milestone: Procure Tablets

Work with GM @ Downtown location to identiy number of tablets
needed.
Work with GM @ North location to identify number of tablets needed.
Determine if we will purchase and store backup tablets for
emergencies
Assess available tablet options and specs from the supplier that
meet requirements.
Create contract and statements of work for tablet vendor
Buy and receive the correct number of tablets

Milestone: Prepare for rollout w/ Internal Teams

Connect marketing team with Terrific Tablets for branding and digital
menu design
Work with Carter on possible menu revamp
Add featured menu items and coupon values to tablets
Work with tablet supplier to identify common issues and turn-around
times resolving tablet problems.
Develop internal policy and troubleshooting guides for the tablet
rollout and usage
Assess work required to ensure tablets integrate seamlessly with
existing POS and host system

Milestone: Tablet Training

Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets
Work with GMs to coordinate, schedule, and hold meetings to
discuss rollout and report questions/concerns

Milestone: Tablet Installation

Identify bar section tables that need to be wired properly by electrician
Install one tablet to ensure proper installation and to identify any
potential issues

Hire electrician to wire appropriate tables at Downtown location

Hire electrician to wire appropriate tables at North location

Milestone: Test
Hold test run with Run
staff family and friends in order to mimic full
service
Collect feedback from test run and identify ways to improve
Implement feedback from test run

Milestone: Launch Day

Schedule launch
Prepare for day
launch day by coordinating and identifying outstanding
needs from GMs
Launch day :D

Milestone: Install Upgraded Devices Post-Launc h

Change plugs for new tablets.
roject Plan

Notes Start Date Due Date Duration

0
0

0
Due to disruption in supply line, our originally
ordered tablets were unable to arrive in time for 2
launch and should come in a few weeks after
launch. 10

0
Is this something that we can hold off on? It
potentially blocks
Dependent the decision
on marketing for featured
team designs, menu
as well as 10
items and featured
identifying coupon values to display
menu items on the tablets
and coupon values
1
from Peta. Would also be impacted by potential
menu revamp from Carter. 2

3
In order to work with the tablets, the FlatPlate OS
3
needs to be on version 3.0

7
1
2
Be sure to monitor staff response and address any
7
questions

by electrician 0

half-days. Let's address any potential issues by

3
intsalling one tablet first and note any issues.
half-days. Let's address any potential issues by
3
intsalling one tablet first and note any issues.
 0
1
3

0
2
0
Due to disruption in supply line, our originally
ordered tablets were unable to arrive in time for
launch and should come in a few weeks after
launch. 2
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R
 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W
 PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone: Procure
Work with GM Tabletslocation to identiy number of tablets
@ Downtown
needed.
Work with GM @ North location to identify number of tablets needed.
Determine if we will
Assess available purchase
tablet optionsand
andstore backup
specs tablets
from the for emergencies
supplier that meet
requirements.
Create contract and statements of work for tablet vendor
Buy and receive the correct number of tablets

Milestone: Installation and setup

Connect
Work withmarketing team to
tablet supplier with Terrific
identify Tabletsissues
common for branding and digital menu design
and turn-around
times resolving
Develop internaltablet
policyproblems.
and troubleshooting guides for the tablet rollout
and usage
Assess work required to ensure tablets integrate seamlessly with
existing POS and host system
Identify a location to store backup tablets
Identify bartablet
Install one section tables that
to ensure need
proper to be wired
installation andproperly by electrician
to identify any
potential issues
Hire electrician to wire appropriate tables at Downtown location
Hire electrician to wire appropriate tables at North location
Add featured menu items and coupon values to tablets
Work with Carter on possible menu revamp

Milestone: Tablet Training

Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets
Work with GMs to coordinate, schedule, and hold meetings to discuss rol

Milestone: Test Run

Hold test run with staff family and friends in order to mimic full service
Collect feedback from test run and identify ways to improve
Implement feedback from test run

Milestone: Launch Day

Schedule launch day
Prepare for launch day by coordinating and identifying outstanding needs from GMs
Launch day :D
Milestone: Install Upgraded Devices Post-Launch
Change plugs for new tablets.
 Estimated
Notes Duration Optimistic Most Likely
(Days)

0 0 0
0 0 0
0 0 0
1 1 1
2 1 2
Due to disruption in supply line, our originally ordered tab 10 7 10

digital menu design 0 0 0

2 1 2
3 1 2
In order to work with the tablets, the FlatPlate OS needs to 3 1 3
0 0 0
0 0 0
0 0 0
half-days. Let's address any potential issues by intsalling o 3 2 3
half-days 3 2 3
Dependent on marketing team designs, as well as identify 1 0 1
Is this something that we can hold off on? It potentially b 10 4 10

7 7 7
1 1 1

2 2 2
Be sure to monitor staff response and address any questio 7 7 10

0 0 0
1 0 1
Not sure what these tasks might look like... they might r 3 1 2

0 0 0
ding needs from GMs 2 1 2
0 0 0
Due to disruption in supply line, our originally ordered tablets were unable to arrive in time for launch and should come in a few
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

1 H
1 H
1 H
2 H
3 H
14 H

1 H
4 H
4 M
4 L
1 H
1 H
1 M
4 M
4 M
2 M
14 M

10 H
2 H

3 H
14 L

1 H
2 M
4 L

1 H
4 H
0 H
nch and should come in a few weeks after launch.
Additional Resources
Title Link Date Added
Why Tablets on Restaurant Tables Are
Here why a tablet ordering system will https://www.eater.com/2017/10/5/16428750/tablet-technology-restaurants-applebees-o
to Stay
3 reasons 31/12
ruin your restaurant https://missdetails.com/3-reasons-why-a-tablet-ordering-system-will-ruin-your-resta
31/12
 Notes

Major chains can’t get enough of the sales-boosting devices

Purchase backup tablets. What happens when a tablet breaks?
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description

Average ticket time for appetizers ~ 8

Customer Satisfaction - faster, more efficient experience minutes and 12-15 minutes for entrees.

Customer Satisfaction - faster, more efficient experienceCheckout time of one minute or less.

Less than 5% of customers who use the

Customer Satisfaction - faster, more efficient experience tablets report technical issues each week
Customer Satisfaction - faster, more efficient experience100% order accuracy
Average wait time of ten minutes or less
Customer Satisfaction - faster, more efficient experience before customers are seated
 Evaluation Questions
Can the back-end staff reasonably accomodate a turn-around time
of around eight minutes for appetizers and 12-15 minutes for
entrees?
What are the benefits to customer experience when they are able
to checkout in one minute or less?

What are the common technical issues that arise with tablet usage
and how can they be mitigated/avoided/resolved?

How can we reduce the wait time to under ten minutes?

 Evaluation Indicators Criteria Met?
Assess order flow and fulfillment. Track time orders are placed to
when they are served. Does the tablet software track this data over
time? 0
Include optional surevy at the end of payment to collect user
feedback 0
Research frequent tablet issues and identify ways to approach those
issues should they arise. Train staff on those issues and how to
resolve. 0
0
Track wait times in host system to ensure customers are being
seated in under ten minutes. 0
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Survey Questions
Quality Standards
Criteria/Description
Average ticket time for appetizers ~ 8
minutes and 12-15 minutes for entrees.
Average ticket time for appetizers ~ 8
minutes and 12-15 minutes for entrees.
Checkout time of one minute or less.
Checkout time of one minute or less.
Evaluation Questions
Can the back-end staff reasonably
accomodate a turn-around time of around
eight minutes for appetizers and 12-15
minutes for entrees?
Can the back-end staff reasonably
accomodate a turn-around time of around
eight minutes for appetizers and 12-15
minutes for entrees?
What are the benefits to customer
experience when they are able to
checkout in one minute or less?
What are the benefits to customer
experience when they are able to
checkout in one minute or less?

What are the common technical issues

Less than 5% of customers who use the that arise with tablet usage and how can
tablets report technical issues each week they be mitigated/avoided/resolved?

What are the common technical issues

Less than 5% of customers who use the that arise with tablet usage and how can
tablets report technical issues each week they be mitigated/avoided/resolved?

How can we assess customer satisfaction

100% order accuracy with their meal?

How can we assess customer satisfaction

100% order accuracy with their meal?

Average wait time of ten minutes or less How can we reduce the wait time to under
before customers are seated ten minutes?

Average wait time of ten minutes or less How can we reduce the wait time to under
before customers are seated ten minutes?
 Evaluation Indicators Survey Question
Assess order flow and fulfillment. Track
time orders are placed to when they are
served. Does the tablet software track this
data over time? How long did it take for you to receive your appetizers?
Assess order flow and fulfillment. Track
time orders are placed to when they are
served. Does the tablet software track this
data over time? How long did it take for you to receive your entrees?

Include optional surevy at the end of How long did it take you to complete the checkout process
payment to collect user feedback today?

Include optional surevy at the end of

payment to collect user feedback How satisfied are you using the tablet to checkout?
Research frequent tablet issues and
identify ways to approach those issues
should they arise. Train staff on those
issues and how to resolve. Did you encounter any issues using the tablet?
Research frequent tablet issues and
identify ways to approach those issues
should they arise. Train staff on those How was your experience using the tablet to order your
issues and how to resolve. meal today?
Ask customer via survey if they enjoyed
their meal and if they were able to order
exactly what they wanted with the tablet Were you satisfied with your meal today?
Ask customer via survey if they enjoyed
their meal and if they were able to order Were you able to order exactly what you wanted? If no,
exactly what they wanted with the tablet please explain.
Track wait times in host system to ensure
customers are being seated in under ten
minutes. How long did you have to wait before being seated today?
Track wait times in host system to ensure
customers are being seated in under ten
minutes. Were you satisfied with your wait time today?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3

Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes

Multiple choice 5-10 minutes 10-15 minutes more than 15 minutes

Multiple choice less than a minute 1-3 minutes more than 3 minutes

Scaled Very Unsatisfied Unsatisfied Neutral

Yes/No Yes. Please explain: No

Open-ended Please explain:

Yes/No Yes No

Yes/No Yes No. Please explain:

Multiple choice 0-5 min 5-10 min 10-15min

Scaled Very Unsatisfied Unsatisfied Neutral

pends on question type)
Option #4 Option #5

Satisfied Very Satisfied

15 or more min

Satisfied Very Satisfied