Assessment Task 2.

Case Study

Task summary
You are required to review a case study company’s work practices to determine whether they comply with other experts. This assessment is to be completed in the
simulated work environmentin the RTO.

Required
• Access to textbooks and other learning materials

• Computer with Microsoft Office and internet access

Submit
Your assessor will advise you of the due date of these submissions.

• China Bar Roster Sheet

• China Bar Hourly Projection of Sales\

• China Bar Planning Schedules (Tuesday to Saturday)

• Timesheet X 3

You will be provided with paper based and electronic options

Assessment Task 2.
Carefully read the following scenario.

Case study

China Bar is an inner-city bar trading from 11 am to 11 pm, Tuesday to Saturday inclusive.Your main trade is in beverages, but you also have
a limited bar snack menu. Tuesday nightis ‘happy hour’.

Staffing
 The China Bar abides by the Hospitality Industry Award. Refer to this award when rosteringand calculating your timesheets.

Gia is your full-time staff member (a food and beverage attendant, grade 3) who works Tuesday to Saturday from 12:00 to 16:00 and 20:00
to 24:00 each day. Gia’s hours are already shown on the schedule and roster.

Casual and part-time staff, who are all food and beverage attendants, grade 2, share the remaining hours. Their details are as follows.

• Jenni: part-time, guaranteed ten hours per week

• Don: casual, works Friday and Saturday only
• Lily: casual, works any shifts
• Pania: casual, doesn’t work Friday nights due to religious and family commitments
• Hong: casual, works any shifts
• Dragi: casual, can’t work Tuesday nights
• Rosie: part-time, guaranteed ten hours per week
• Tina: casual, works any shifts

Productivity standards
Each food and beverage attendant can handle a maximum of $300 per hour in bar sales, i.e., one employee for each $300 in sales. You
require a staff member to start one hour prior to opening and stay back one hour after closing.

Minimum wages
The rates from the Hospitality Industry Award are updated periodically. For this reason,base your responses on the rates provided for you.
This may be different to the actual Hospitality Industry Award rates current at the time of assessment.

Level Classification Minimum weeklywage Minimum hourlywage

Food and beverageattendant,
2 $720 $19.50
grade 2
Food and beverageattendant,
3 $745 $21.00
grade 3

Employees will be entitled to the following additional penalty for work performed at the following times.
 • Monday to Friday – 7.00 pm to midnight: 10% of the standard hourly rate per hour orany part of an hour for such time worked within the
said hours;

• Monday to Friday – midnight to 7.00 am: 15% of the standard hourly rate per hour orany part of an hour for such time worked within the
said hours.

Meal allowance
An employee required to work overtime for more than two hours without being notified on the previous day or earlier that they will be so
required to work must either be supplied witha meal by the employer or be paid an allowance of $12.75.

Broken periods of work

Employees other than casuals who have a broken workday must receive an additional allowance as follows.

• Where the time between periods of work is two hours and up to three hours, anallowance per day equal to 0.33% of the standard
weekly rate; or
• Where the time between periods of work is more than three hours, an allowanceper day equal to 0.5% of the standard weekly rate.

Task 1: Roster staff

• Using the productivity standards outlined in the case-study scenario, determine howmany staff you need at each hour of the day.
• Record your answers on the China Bar: Hourly projection of sales table.
• Transfer this information to the China Bar: Planning schedules.
• Allocate shifts according to the schedule requirements, taking into account staff availability.
• Transfer the shifts from the staff schedules to the China Bar: Roster sheet. Total thehours for each staff member and the roster period.
• Proofread your roster to check that you have the exact number of people on at each hour of the day according to the hourly projection of sales,
and that you have abidedby the Hospitality Award conditions and the availability of staff.
• Save and submit to your assessor.
 China Bar: Roster sheet

Employee Tues Wed Thurs Fri Sat TOTAL

Gia 1200-1600 1200-1600 1200-1600 1200-1600 1200-1600

Rosteredhours
2000-2400 2000-2400 2000-2400 2000-2400 2000-2400
Full-time
No. of
hours 8 8 8 8 8 40

Jenni Part- 1100-1500

Rosteredhours 1000-1500 RDO 1600-1900 1900-2200
time 1700-2100
No. of
5 0 3 8 3 19
hours
Don Rostered
RDO RDO RDO 1000-1400 1800-2200
Casual hours
No. of
0 0 0 4 4 8
hours

Lily Casual Rosteredhours 1700-2000 1700-2000 RDO 1600-2200 RDO

No. of
3 3 0 6 0 12
hours

Pania Rosteredhours 1800-2000 1000-1500 RDO RDO 1600-2000

Casual
No. of
2 5 0 0 4 11
hours

Hong Rosteredhours 1800-2000 RDO 1800-2100 1600-2000 RDO

Casual
No. of
2 0 3 4 0 9
hours

Dragi Rosteredhours RDO 1800-2100 1000-1500 1800-2300 RDO

Casual
 2 5 0 0 4 11
hours

Hong Rosteredhours 1800-2000 RDO 1800-2100 1600-2000 RDO

Casual
No. of
2 0 3 4 0 9
hours

Dragi Rosteredhours RDO 1800-2100 1000-1500 1800-2300 RDO

Casual
No. of
0 3 5 5 0 13
hours

Rosie Part- 1000-1500

Rosteredhours 1700-2100 1600-2000 1700-2000 RDO
time 1700-2000
No. of
5 4 3 0 8 20
hours

Tina Rosteredhours 1600-2000 RDO RDO 1800-2200 1900-2300

Casual
No. of
4 0 0 4 4 12
hours
Rosteredhours
TOTAL
No. of
29 23 22 39 31
hours

China Bar: Hourly projection of sales

TIME Tues Wed Thurs Fri Sat

1000-1100 1 1 1 1 1
1100-1200 250 1 250 1 250 1 400 2 100 1
1200-1300 350 2 345 2 390 2 700 3 350 2
1300-1400 500 2 400 2 450 2 750 3 450 2
1400-1500 450 2 430 2 400 2 480 2 380 2
1500-1600 200 1 200 1 315 2 200 1 200 1
1600-1700 150 1 180 1 180 1 400 2 290 1
1700-1800 610 3 500 2 450 2 900 3 500 2
1800-1900 1250 5 630 3 680 3 1250 5 720 3
1900-2000 1300 5 890 3 360 2 1320 5 1230 5
 1300-1400 500 2 400 2 450 2 750 3 450 2
1400-1500 450 2 430 2 400 2 480 2 380 2
1500-1600 200 1 200 1 315 2 200 1 200 1
1600-1700 150 1 180 1 180 1 400 2 290 1
1700-1800 610 3 500 2 450 2 900 3 500 2
1800-1900 1250 5 630 3 680 3 1250 5 720 3
1900-2000 1300 5 890 3 360 2 1320 5 1230 5
2000-2100 400 2 500 2 340 2 1400 5 930 4
2100-2200 340 2 200 1 200 1 950 4 1000 4
2200-2300 200 1 150 1 110 1 400 2 580 2
2300-2400 1 1 1 1 1
TOTAL

China Bar: Planning schedules

STAFF SCHEDULE: TUESDAY

NAM Hour
1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300
E s
Hours
worke
d
Gia ——— ——— ——— ——— ——— ——— ——— ——— 8
Jenni ——— ——— ——— ——— ——— 5
Tina ——— ——— ——— ——— 4
Rosie ——— ——— ——— ——— ——— 5
Lily ——— ——— ——— 3
Hong ——— ——— 2
Pania ——— ——— 2

STAFF SCHEDULE: WEDNESDAY

NAM Hour
1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300
E s
Hours
worke
d
STAFF SCHEDULE: WEDNESDAY
NAM Hour
1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300
E s
Hours
worke
d
Gia ——— ——— ——— ——— ——— ——— ——— ——— 8
Pania ——— ——— ——— ——— ——— 5
Rosie ——— ——— ——— —— 4
Lily ——— ——— ——— 3
Dragi ——— ——— ——— 3

STAFF
SCHEDULE:
THURSDAY
140 190 200 220 Hou
NAME 1000 1100 1200 1300 1500 1600 1700 1800 2100 2300
0 0 0 0 rs
Gia —— —— —— —— —— —— —— —— 8
Dragi —— —— —— ——— —— ——
Jenni —— —— —— 3
Rosie —— —— —— 3
Hong —— —— —— 3

STAFF SCHEDULE: FRIDAY

NAM Hour
1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300
E s
Hours
worke
d
STAFF SCHEDULE: FRIDAY
NAM Hour
1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300
E s
Hours
worke
d

Gia —— —— —— —— —— —— —— —— 8
Don —— —— —— —— 4
Jenni —— —— —— —— —— —— —— —— 8
Hong —— —— —— —— 4
Lily —— —— —— —— —— —— 6
Tina —— —— —— —— 4
Dragi —— —— —— —— —— 5

STAFF SCHEDULE: SATURDAY

NAM Hour
1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300
E s
Hours
worke
d
Gia —— —— —— —— —— —— —— —— 8
Rosie —— —— —— —— —— —— —— —— 8
Pania —— —— —— —— 4
Don —— —— —— —— 4
Jenni —— —— —— 3
Tina —— —— —— —— 4
Task 2: Complete timesheet
• Complete three timesheets: one for Gia (full-time staff member) and one part-time and one casual staff member of your choice.
• The rates from the Hospitality Industry Award are updated periodically. For this reason, base your responses on the rates provided for you.This may
be different to the actual Hospitality Industry Award rates current at the time of assessment.
• Save and submit to your assessor.

China Bar: Timesheets

The rates from the Hospitality Industry Award are updated periodically. For this reason, base your responses on the sample rates provided in thecase
study scenario. These may be different to the actual Hospitality Industry Award rates current at the time of assessment.

Timesheet
NAME:Gia WEEK ENDED: CHINA BAR

CLASSIFICATION:
T
ot
al
O
Norm o
th Daily
al r
er labour
h di Allo
p c
Day Start Finish Start Finish Start Finish o 1.25 1.5 1.75 2 2.5 n wanc
e o
u a e
n s
r r
al t
s y
ty
h
r
s
Mon RDO
Tues 1200 1600 2000 2400 8 8 $8.40 $3.73 $180.13

Wed 1200 1600 2000 2400 8 8 $8.40 $3.73 $180.13

Thur 1200 1600 2000 2400 8 8 $8.40 $3.73 $180.13

Fri 1200 1600 2000 2400 8 8 $8.40 $3.73 $180.13
Sat 1200 1600 2000 2400 8 10 $3.73 $213.73

Sun RDO

TOTAL 32 8 42 $33.60 $18.65 $934.25

X 1 1.25 1.5 1.75 2 2.5
ORDINARY 32 10 Total hours
HOURS
Wed 1200 1600 2000 2400 8 8 $8.40 $3.73 $180.13

Thur 1200 1600 2000 2400 8 8 $8.40 $3.73 $180.13

Fri 1200 1600 2000 2400 8 8 $8.40 $3.73 $180.13
Sat 1200 1600 2000 2400 8 10 $3.73 $213.73

Sun RDO

TOTAL 32 8 42 $33.60 $18.65 $934.25

X 1 1.25 1.5 1.75 2 2.5
ORDINARY 32 10 Total hours
HOURS
21 x Rate
$882.00 Subtotal
$52.25 Plus other penalties/allowances
Gross pay

Timesheet
NAME:Jenni WEEK ENDED: CHINA BAR

CLASSIFICATION:
T
ot
al
O
Norm o
th Daily
al r
er labour
h di Allo
p c
Day Start Finish Start Finish Start Finish o 1.25 1.5 1.75 2 2.5 n wanc
e o
u a e
n s
r r
al t
s y
ty
h
r
s
Mon RDO
Tues 1000 1500 5 5 97.5

Wed RDO 0 0 0

Thurs 1600 1900 3 3 58.5

Fri 1100 1500 1700 2100 8 8 3.9 159.9
Sat 1900 2200 3

Sun RDO

TOTAL 19.75
X 1 1.25 1.5 1.75 2 2.5
ORDINARY 16 3.75 19.75 Total hours
HOURS
19.5 x Rate
385.125 Subtotal
3.9 Plus other penalties/allowances
Sat 1900 2200 3

Sun RDO

TOTAL 19.75
X 1 1.25 1.5 1.75 2 2.5
ORDINARY 16 3.75 19.75 Total hours
HOURS
19.5 x Rate
385.125 Subtotal
3.9 Plus other penalties/allowances
389.025 Gross pay

Timesheet
NAME:Don WEEK ENDED: CHINA BAR

CLASSIFICATION:
T
ot
al
O
Norm o
th Daily
al r
er labour
h di Allo
p c
Day Start Finish Start Finish Start Finish o 1.25 1.5 1.75 2 2.5 n wanc
e o
u a e
n s
r r
al t
s y
ty
h
r
s
Mon RDO
Tues RDO

Wed RDO

Thurs RDO
Fri 1000 1400 4 4
Sat 1800 2200 4 5

Sun RDO

TOTAL 4 9
X 1 1.25 1.5 1.75 2 2.5
ORDINARY 4 5 9 Total hours
HOURS
19.50 x Rate
175.5 Subtotal
0 Plus other penalties/allowances
175.5 Gross pay
 X 1 1.25 1.5 1.75 2 2.5
ORDINARY 4 5 9 Total hours
HOURS
19.50 x Rate
175.5 Subtotal
0 Plus other penalties/allowances
175.5 Gross pay

Assessment Task 3. Case Study

Task summary
You are required to review a case study company’s work practices to determine whether they comply withother experts. This assessment is to be completed in the simulated work
environment in the RTO.

Required
• Access to textbooks and other learning materials

• Computer with Microsoft Office and internet access

Submit
Your assessor will advise you of the due date of these submissions.

• Cosy Chalet Ski Resort Roster – Arrivals and departures

• Roster

You will be provided with paper based and electronic options

• Knowledge Questions

Assessment Task 3.

Case study

The Cosy Chalet ski resort has motel-style accommodation. It employs 12 part-time room attendants working five-hour shifts, or longer if required. Part-time
staff are guaranteed a minimumof ten hours’ work per week, with a maximum of 60 hours over a two-week period. There are twocasual guest room attendants
(GRAs) for increased flexibility. They are not guaranteed any hours.

The housekeeping department is open from 07:00 to 17:00 hours and must have at least two GRAs on at 07:00 and two staff available until 17:00.

Where possible, the resort tries to keep at least two RDOs together within the week and spread the work and shift times as evenly as possible between part-
time staff. Anyone working more thanfive hours needs a break.

Staff names and positions are printed on the roster. This roster is for GRAs only and does not include supervisory staff.

The total labour cleaning hours and GRAs are rounded up to the nearest whole figure.

Productivity standards

Departure 30 minutes
Stay 15 minutes

Task 1: Create roster

• Using the productivity standards outlined in the case-study scenario, determine the totallabour cleaning hours and number of guest room
attendants (GRAs) for each day.
• According to the productivity and demand requirements, create a roster for the week.
• Proofread your roster to ensure you have abided by the Hospitality Industry Awardconditions and the requirements of the organisation.
• Save and submit to your assessor.

SITXHRM002 Roster Staff Student Assessment Tasks

Cosy Chalet ski resort: Roster – Arrivals and departures

Arrivals and departures for the next roster period

Motel Mon Total Tues Total Wed Total Thurs Total Fri Total Sat Total Sun Total
Depar 2610 1500 1350 1470 1500 900 1230
87 50 45 49 50 30 41
tures
Stays 55 825 19 285 85 1275 91 1365 39 585 99 1485 78 1170
3435mi
 Motel Mon Total Tues Total Wed Total Thurs Total Fri Total Sat Total Sun Total
Depar 2610 1500 1350 1470 1500 900 1230
87 50 45 49 50 30 41
tures
Stays 55 825 19 285 85 1275 91 1365 39 585 99 1485 78 1170
3435mi
Total 1785 2625 2835 2085 2385 2400
ns
Tot
al
labo
ur
38hrs 30 44 48 35 40 40
clea
ning
hou
rs
T
o
t
a
8
12pp 6 9 10 7 8 8
l
G
R
A
s

Total labour cleaning hours =

SITXHRM002 Roster Staff Student Assessment Tasks

Roster

Total
hours
Mo We Sa per
Employee Tues Thurs Fri Sun
n d t employe
e

J
e
s
s
(
p
 Total
hours
Mo We Sa per
Employee Tues Thurs Fri Sun
n d t employe
e

J
e
s
s
(
p
/
Rostered RDO RDO 12-17 12-17 7-12 7-12 7-12 25
1 t
hours
)
1
2
3
0
0
1
No. of hours 5 5 5 5 5
F
l
o
(
p
/
t Rostered
2 7-12 RDO RDO 12-17 7-12 7-12 7-12 25
) hours
1
2
3
0
1
9
No. of hours 5 5 5 5 5
T
h
i
T
h
i
(
p Rostered
3 7-12 RDO 12-17 12-17 7-12 RDO RDO 20
/ hours
t)
1
2
3
6
7
7
No. of hours 5 5 5 5
S
h
e
 3
0
1
9
No. of hours 5 5 5 5 5
T
h
i
T
h
i
(
p Rostered
3 7-12 RDO 12-17 12-17 7-12 RDO RDO 20
/ hours
t)
1
2
3
6
7
7
No. of hours 5 5 5 5
S
h
e
n
(
p
/
Rostered
4 t 7-12 RDO 12-17 12-17 7-12 RDO RDO 20
hours
)
1
2
3
4
5
5
No. of hours 5 5 5 5
A
ma
nth
i
Rostered
5 (p/ 7-12 RDO RDO 12-17 12-17 7-12 7-12 25
hours
t)
12
35
55
No. of hours 5 5 5 5 5
L
e
n
n
y
(
p
/ Rostered
6 7-12 7-12 12-17 7-12 RDO RDO 12-17 25
t hours
 hours
t)
12
35
55
No. of hours 5 5 5 5 5
L
e
n
n
y
(
p
/ Rostered
6 7-12 7-12 12-17 7-12 RDO RDO 12-17 25
t hours
)
1
2
3
4
5
6
No. of hours 5 5 5 5 5
Phila
mina
Rostered
7 (p/t) 7-12 7-12 12-7 7-12 RDO RDO RDO 20
hours
1230
98
No. of hours 5 5 5 5
N
e
e
n
a
(
p
Rostered
8 / 12-17 7-12 7-12 RDO RDO 7-12 12-17 25
hours
t)
1
2
3
8
7
7
No. of hours 5 5 5 5 5
L
en
ett
e
Rostered
9 (p 12-17 12-17 7-12 7-12 RDO RDO RDO 20
hours
/t)
12
38
76
No. of hours 5 5 5 5
R
u
i
 3
8
7
7
No. of hours 5 5 5 5 5
L
en
ett
e
Rostered
9 (p 12-17 12-17 7-12 7-12 RDO RDO RDO 20
hours
/t)
12
38
76
No. of hours 5 5 5 5
R
u
i
(
p
/
t Rostered
10 12-17 12–17 7-12 7-10 RDO RDO 12-17 23
) hours
1
2
3
6
6
5
No. of hours 5 5 5 3 5
P
a
m
(
p
/
t Rostered
11 12-17 12-17 7-11 RDO RDO 12-17 12-17 24
) hours
1
2
3
0
0
9
No. of hours 5 5 4 5 5
S
i
e
r
r
a
(
p
/ Rostered
12 12-17 RDO RDO RDO 12-17 12-17 12-17 20
t hours
)
1
 3
0
0
9
No. of hours 5 5 4 5 5
S
i
e
r
r
a
(
p
/ Rostered
12 12-17 RDO RDO RDO 12-17 12-17 12-17 20
t hours
)
1
2
3
3
7
9
8
No. of hours 5 5 5 5
S
r
i
(
c
a
s Rostered
13 12-15 RDO RDO 7-12 RDO 12-17 RDO 13
) hours
1
2
3
6
7
6
No. of hours 3 5 5
R
o
b
(
c
a
s Rostered
14 RDO RDO RDO RDO 12-17 12-17 RDO 10
) hours
1
2
3
6
7
6
No. of hours 5 5
Total hours
58 30 44 48 35 40 40 295
per day
 3
6
7
6
No. of hours 3 5 5
R
o
b
(
c
a
s Rostered
14 RDO RDO RDO RDO 12-17 12-17 RDO 10
) hours
1
2
3
6
7
6
No. of hours 5 5
Total hours
58 30 44 48 35 40 40 295
per day

Assessment Task 4. Scenario

Task summary
You are required to review a case study company’s work practices to determine whether they comply withother experts. This assessment is to be completed in the simulated work
environment in the RTO.

Required
• Access to textbooks and other learning materials

• Computer with Microsoft Office and internet access

Submit
Your assessor will advise you of the due date of these submissions.

• Venetian planning schedules

• Venetian Roster sheet

 You will be provided with paper based and electronic options

• Knowledge Questions

Assessment Task 4.

Scenario

The Venetian is a small cocktail lounge in a hotel. This weekend they are open for a private function from 11 am to 11 pm, Saturday and Sunday inclusive.
You need to put together a rosterfor the two-day period. The Venetian abides by the Hospitality Industry Award.

Venetian employees
• Sam: casual, doesn’t work Sunday mornings due to religious and family commitments.
• Alex: casual, can’t work Saturday mornings due to sport commitments. Has requestedfive-hour shifts where possible to help pay for a student loan.
• Lee: part-time, guaranteed minimum eight hours per weekend.
• Kerry: casual, can’t work before 1 pm on weekends. Has requested annual leave for theSaturday.
• Mannie: full-time manager, requests to be rostered from 1200 to 1600 and 2000 to 2400each day to supervise other staff and oversee the function.

You require a staff member to start one hour prior to opening and stay back one hour after
closing.

There must be a minimum of two employees rostered between 12 noon and 11 pm for security purposes. Both Kerry and Lee need to work under
supervision of either Sam or Mannie.

Task 1: Complete roster

• Each group member should assume the role of either Sam, Alex, Lee or Kerry.
• Use the information provided in the scenario to prepare staff schedules and a suitable roster to meet the requirements of the organisation,
legislation and the Hospitality IndustryAward.
• Consult with other group members about their availability to work.
• Consider any leave requirements, socio-cultural-friendly or family-friendly initiatives.
• Record your roster in the templates provided.
• Discuss and confirm the completed roster with group members. During your consultation,discuss opportunities to improve the rostering
process.
• Make any adjustments if required.
 • Save and submit to your assessor.

SITXHRM002 Roster Staff Student Assessment Tasks

Venetian: Planning schedules

STAFF SCHEDULE: SATURDAY

NAM Hour
1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300
E s
Hours
worke
d
Mann —— —— —— —— —— —— —— —— 8
ie
Sam —— —— —— —— —— —— 6
Alex —— —— —— —— —— —— —— 7
Lee —— —— —— —— —— —— 6
Kerry 0

STAFF SCHEDULE: SUNDAY

NAM Hour
1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300
E s
Hours
worke
d
Mann —— —— —— —— —— —— —— —— 8
ie
Sam —— —— —— —— 4
Alex —— —— —— —— —— 5
Lee —— —— —— 3
Kerry —— —— —— —— 5
 Mann —— —— —— —— —— —— —— —— 8
ie
Sam —— —— —— —— 4
Alex —— —— —— —— —— 5
Lee —— —— —— 3
Kerry —— —— —— —— 5

SITXHRM002 Roster Staff Student Assessment Tasks

Venetian: Roster sheet

TOTA
Employee Sat Sun
L

Mannie 12-16 12-16

Rostered hours 20-24 20-24
Full-time
No. of hours 8 8 16

Sam 10-12
16-20
Rostered hours 16-20
Casual
No. of hours 6 4 10

Alex 16-23 10-15

Rostered hours
Casual
No. of hours 7 5 12

Lee 10-16 20-23

Rostered hours
Part-time
No. of hours 6 3 9

Kerry RDO 15-20

Rostered hours
Casual
No. of hours 5 5

Rostered hours
TOTAL
 No. of hours

Kerry RDO 15-20

Rostered hours
Casual
No. of hours 5 5

Rostered hours
TOTAL
No. of hours 27 25 52