Delgado, Adrian C.

February 8, 2023
HRDM – D2020
1. What is Total Quality Management (TQM)?

Based on my research, Total Quality Management (TQM) is a systematic approach for an

organization’s management to achieve long-term success through consistent customer satisfaction. In
other words, TQM includes phrases such as: customer focus, the involvement of all employees,
continuous improvement and the integration of quality management into the total organization.

2. How does TQM differ from other quality management methods?

Total Quality Management is the process of making the employees improvement and providing the
demand products and services to get customer satisfactory. However, Quality Management methods, as
the name suggest, is the methods on HOW to implement or it ensures that the plan is going to be
consistent.

3. What are the principles of TQM?

The principles of TQM are: Customer-focused, Effective Leadership, Employee Engagement,

Strategic and systematic process approach, Continual improvement, Fact-based decision making, and
lastly is Relationship Management.

4. What are the benefits of implementing TQM in an organization?

There is a lot of benefit for implementing TQM in an organization. It could strengthen competitive
positions, have the adaptability to changing or emerging market conditions and to environmental and
other government regulations, or produce higher productivity, etc. Total Quality Management (TQM) is
an organizational approach that seeks to continuously improve the quality of products and services
through the involvement of all employees and the implementation of a set of quality management
processes. TQM is particularly important in today’s business environment as it allows organizations to
stay competitive by providing high-quality products and services that meet or exceed customer
expectations.

5. How can an organization implement TQM?

Well, Total Quality Management is a management approach that requires all employees of a
company to work together to improve the quality of products and services as well as customer
satisfaction. But firstly, in order to do that, the organization needs to implement in understanding the
needs of employees and customers through interviews, surveys, discussion forums and more. Also, they
need to practice Using an operational process that anticipates errors and then prevents or reduces them
or analyzing the results and the use of these to improve the system because continuous improvement of
products and services will be a great first step on implementing TQM in an organization.

6. What is the role of leadership in TQM?

Leadership is crucial in TQM, because they are the ones who creates the proper environment for the
organization. They will be also will become the example for leading so that they can get people to
willingly follow them, as opposed to managing by dictation. Without the commitment of top
management, you will not be able to do the implementation since resource requirements, and working
through roadblocks, can be nearly impossible.

7. What are the common tools and techniques used in TQM?

The common tools and techniques used in TQM are the: Pareto principle, Scatter plots, Control
Chart, Flow Charts, Cause-effects Charts, Histogram, and Checklists.

8. How does TQM affect customer satisfaction?

Well, a major part of TQM is aligning the company with the requirements of its customers, and
delivering a product that meets them in every way. So, Total Quality Management can be an extremely
powerful technique for improving your company’s performance on the market, but if you’re not paying
extra attention to the needs of your customers and the way your product meets them, you’re going to
run into huge trouble with the overall productivity of the organization at a later stage.

9. What is the impact of TQM on employee involvement and empowerment?

If employees now have the authority to make decisions on their own and with their non-managerial
employees and make quality improvement decisions that enhance the satisfaction of internal and
external customers. The impact of this new responsibility shows a clear understanding of what
employee empowerment actually is and how it can be effectively managed. This paper provides a
conceptual definition of empowerment and offers an implementation strategy for TQM managers.

10. How does TQM impact an organization’s financial performance?

Because of TQM being a customer driven satisfaction and only implements good services for both
the customers and the employees, it surely will be a financially success. It will continue to develop as
long as TQM could be applied in that organization, even though there still some variables that could
happen in applying it in the organization.