THE BUSINESS JET TECHNICAL MANAGEMENT GUIDE

AVIATION
HEAVEN
CAMO
MANAGEMENT
& MORE AUGUST 2022 | ISSUE 21

DESIGNING FOR THE

PASSENGER EXPERIENCE -
PART 2: THE SKY'S THE LIMIT
BY CAMBER AVIATION MANAGEMENT
AUGUST 2022 | $00.00
EMBRAER LEGACY 650
EXCEPTIONAL MATERIALS FOR
AN OUTSTANDING DESIGN WWW.AVIATIONHEAVEN.COM

BY AEROVISTO
 AHGUIDE

CONTENTS
CAMO + MANAGEMENT
DESIGNING FOR THE

8
PASSENGER
16 MRO INSIDER - MX PULSE EXPERIENCE - PART 2:
MRO Insider THE SKY'S THE LIMIT
BY Camber Aviation Management
17 JET PROFILE - AOG MAP
Aviation Heaven

EDITOR'S NOTE
EMBRAER LEGACY 650

4
EXCEPTIONAL MATERIALS This magazine was created to
provide valuable content and
FOR AN OUTSTANDING information to everyone involved
DESIGN in the management of business
jets. Our focus is to bring our
BY AEROVISTO readers great value on topics of
important technical aspects. We
hope this magazine will be of 03
good value and feel free to give
your comments on any matters.
AUGUST 2022 | ISSUE 21

ANDREAS PAST
PUBLISHER & EDITOR-IN-CHIEF

AM WIESENGRUND 8
83626 VALLEY WWW.AVIATIONHEAVEN.COM
+49-176-4786-3089
SUPPORT@AVIATIONHEAVEN.COM

OWNED, PUBLISHED BY ANDREAS PAST, AVIATION HEAVEN GMBH, AM WIESENGRUND 8, 83626 VALLEY, GERMANY. ALL RIGHTS RESERVED. NO PART
OF THIS PUBLICATION MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM, OR TRANSMITTED IN ANY FORM OR BY ANY MEANS, PHOTOCOPYING,
RECORDING , ELECTRONIC, OR OTHERWISE WITHOUT PRIOR WRITTEN PERMISSION OF THE PUBLISHER.
Embraer Legacy 650
exceptional materials for an outstanding design

use case sales lead interior design cooperation

business operations AeroVisto AeroVisto + General Atomics
APCO Infratech AeroTec Systems

We love the Legacy 650! After numerous

projects that we have already realized in
recent years, our team is very familiar with
this type of aircraft. Our vast experience
and competence for this aircraft type was
one of the reasons why the owner — after
an extensive worldwide research —
decided to transfer his Legacy from the
USA to Europe for interior refurbishment.
And so we have put all our heart and all
our skills into handling
... exceptional

materials for an
outstanding design​.

The extensive, elaborate and demanding

veneering works were a particular challenge.
The customer chose an ultra rare mahogany
wood for his interior. And that was the right
choice, because parts in Mahogany Crotch
Snowflake Design with high-gloss and matt
finish are the absolute eye-catcher of the
cabin. To achieve such a harmonious and
beautiful overall result, we meticulously
measured the cabin to plan exactly where to
place which piece of the precious and pricey
material. Our team really has shown

... veneering skills

par excellence.
 AHGUIDE

We love diversity. That’s why we enjoy

working with people from different
cultures — to meet their preferences and
expectations, reflected in their interior
design wishes. This is very noticeable in
the cabin of this Legacy 650, which has its
home base in India. The chosen tones of
beige and brown, the distinctive custom
stitching pattern and the selection of
exquisite materials provide a remarkable
travel experience. We have done our
utmost to realize our client’s wish for

... relaxing comfort

for body and soul.

In such an extensive retrofit project as this

Embraer Legacy 650, you usually need to
look twice to see all the well thought-out
design elements of the interior.
Take, for example, the hand-tufted VIP
cabin carpet. Made in Switzerland, it
captivates with individual colors and design
patterns and provides an exciting contrast.
The Divan was upholstered with high-end
fabric, which was matched in color to the
carpet and invites you to linger in comfort.
And a special feature awaits the passenger
also in the AFT lavatory — walnut veneered
surfaces in high-gloss finish. This Legacy
650 is a compelling example of

... individuality down to

05
the last detail.
AUGUST 2022 | ISSUE 21
Elegant, practical and easy to maintain —
three important characteristics that a
business jet interior must have. This was
also the focus during the refurbishment of
this Embraer Legacy 650.
With stone countertops, stone floors the
selective use of film applications in the
galley and lavatories, materials were used
that correspond to the utility and care of
these spaces. And yet, the particularly
elegant look was not sacrificed. So, even in
the galley, passengers are greeted by the
impressive Mahogany Crotch high-gloss
finish. We call that a

... perfect balance of

design and function.

There is no more elegant and flexible way to

travel than in a business jet. In our fast-
paced times, more and more people and
companies are discovering this option for
themselves and their employees. Owners of
individual private jets or business jet fleets
are therefore increasingly choosing to offer
their aircraft on the charter market.
For this reason, we have used leather with
Stahl Stay Clean® lifetime+ finishing on
this Legacy 650. This greatly simplifies the
maintenance of the passenger seat and
other upholstered parts. Thanks to modern
and innovative solutions, this beautiful jet
not only offers the comfort you are looking
for, but also has the

... advanced
technology for
flexible operation.
scope of work
Advanced veneering and varnishing work with Mahogany Crotch Snowflake Design
Seat upholstery with stay clean leather technology, individual stitching pattern
Divan upholstery with high-end fabric
Windowliner, headliner, valance panel with Ultraleather® Pro
Lower sidewall panels upholstery with customized leather with stay clean leather technology
Hand tuft VIP cabin carpet with fully customized design made in Switzerland
Countertop replacement in galley and lavatories
Extended cockpit refurbishment
Seatbelts re-webbing and replating
Replating of all parts
Stone floor in entrance, galley and AFT lavatory
Walnut veneer high-gloss finish in AFT lavatory
Décor Film Application in FWD lavatory
Curtain production
New placards in English and Hindi
Deep cleaning of all mirrors

07

Get all the facts about this

AUGUST 2022 | ISSUE 21

stunig refurbishment projekt at

www.aerovisto.com
... and feel free to contact us

+41 71 761 30 08
info@aerovisto.com
 AHGUIDE

Designing for the

Passenger Experience -
Part 2: The Sky's the limit
Following on from our last article we’re looking at some of the futuristic innovations in interior aircraft design
available to create your perfectly bespoke passenger experience.

As explored in “Designing for The Passenger Experience”, the critical time to engage an experienced completion
manager is at the beginning of the process, well before the purchase of your aircraft. At this point, initial
conversations will focus on what you really need from your jet.

Without expert advice, it can often be difficult to articulate your requirements, particularly if you’re a first-time
buyer. However, a completion manager will be able to ask the correct questions to help you identify what your
perfect passenger experience is, and how to design the aircraft around those requirements – in essence,
translating your needs and desires into a tangible plan which can be made real.

Some of these will cover practical aspects – how far would you realistically need to fly in one journey? Are long
distance flights going to be a regular and necessary occurrence, or are they only expected to take place
infrequently? How many passengers are you likely to fly on a regular basis? Depending on your culture, some
people would say that if one has a 10-seat cabin, it should be filled with 10 people, but that’s not necessarily the
case.

Another issue to discuss is communications – identifying a buyer’s expectations in terms of voice, data and text.
It's wonderful to be able to have a communications and streaming entertainment center on board but it does
come at a cost. For example, we recently had an aircraft delivering into Europe from the manufacturer. The flight
attendant on board spent the entire trip video conferencing with her sister via Skype, thinking it was fine -
because Skype is free. Unfortunately, when the aircraft landed, the data bill came in at $73,000. This cost also
applies to expectations for in-flight entertainment – will you need to stream the entire flight or is it possible to
download the movie you want to watch before you get on the airplane? This question predominantly depends on
how deep your pockets are.
 AHGUIDE

An important consideration to take into account is the meal service you want to have. Are you happy with
reheated food or is a freshly cooked culinary experience the goal? Most large aircraft will have a galley in the
front of the cabin but, depending on your catering requirements, an upgrade might be necessary.

Cabin fitted with a professional galley in the front and a cocktail bar in the passenger lounge

So, at this stage, you’ve retained a professional advisor to identify the right type of aircraft – one that meets your
needs range, performance, number of passengers and the expected on-board service.
Your selected aircraft has an excellent pedigree which means maintenance has been performed at respected
facilities, is up-to-date and the documentation is complete, the original outfitting was well executed and it's been
well cared for. The cabin, however, is worn and dated. Now, with all the pieces in place, we begin to see where a
pre-owned aircraft can offer far more flexibility than buying new when we look at the design possibilities
available for the interior.

Obviously, the level of customisation is entirely up to you. You may find that the existing interior meets your
needs and, aside from some restoration and updates, there’s very little to change. You may, on the other hand,
decide you just want to change the material and finishes. Perhaps you want to have different leathers or veneers
or a new carpet – maybe a carbon fiber finish. All this is easily achievable but there's also the opportunity to do
something completely different when redesigning the interior to meet the client's requirements. The redesign
may include a reconfiguration of the cabin floorplan, with new systems and finishes.
So, let's return to some of the questions raised in the initial conversations with your completion manager.

Firstly, the seating:

By default, OEM’s want to maximize the number of passenger seats in several standard configurations that meet
the expectations of the majority of owners, but, again, it’s worth asking how many passengers you will be flying 09
and what features are important to you.
AUGUST 2022 | ISSUE 21

Picture this scenario: You’re seated in a large cabin aircraft on a 12-hour flight. Imagine sitting across from
someone, facing them for the entire trip. Whether it’s a new acquaintance, a colleague or even a friend, it’s going
to get uncomfortable after the first hour – where are you going to look? If you’re sitting across from a member of
the opposite sex, that can make it even more awkward. Where will you put your feet? Will you be able to stretch
out and invade another person’s private space just to make yourself comfortable? Can you sleep? Will you snore
or, even worse, will you start drooling in your sleep while someone’s sat facing you for hours.

There are so many questions and, on a long-haul flight, so much time to overthink them. And as a result, you
arrive sleepless and agitated – the opposite of rested and ready to go. But then the owner asks you “how did you
like the flight?” and you have to reassure them it was wonderful, even though you’d have preferred to fly business
class.
 AHGUIDE

Cabin fitted with a professional galley in the front and a cocktail bar in the passenger lounge

Or, even worse, your long-haul flight is a red-eye and you’ll need to rest if you want to function the following day.
Your flight is scheduled to last 10 or 11 hours, you’ve just had something good to eat and now the cabin’s been
prepared for sleep. Unfortunately, as the owner gracefully slides to the aft suite, fitted with a comfortable bed,
you realise that your night is not going to be as pleasant. You and the other passengers are sleeping on beds
configured with air mattresses – in essence, it’s camping at 500 knots.

In 2019, the average number of passengers flying privately was just 4.3 per flight (Source). However, if the
average number of passengers is about 5, why not design a cabin for the number of passengers that you're
actually going to be carrying? And luckily, because your aircraft is pre-owned and you have an expert completion
manager overseeing the process, this gives you a huge opportunity to customise the jet interior to a far greater
extent than would be feasible for a new aircraft.

Now that we’re working with a lower number of passengers, you won’t need TTOL (taxi, take-off and landing)
seats installed in all the available seating positions. With the level of customisation available with pre-owned
aircraft, we can offer not only better seats but the ability to move about the cabin.
Which means that, instead of putting 10-14 of these types of seats on the jet, we can reduce this to the number of
passengers that you'll actually be carrying, then place much more comfortable 9G seats in other locations so
people can get up and move about. The ability to move freely about the plane is often overlooked but is an
integral part of being comfortable on a long flight.

To draw a comparison, when guests visit your home, you may seat them in your living room, but they won’t be
expected to stay seated and not move during their entire visit. People like to get up, to move around, to stretch,
to work and to collaborate. And over long periods, they also like to relax, dine and sleep. Ideally, this shouldn’t all
occur in the same seat. TTOL seats are designed for safety at 16G – unfortunately this means compromising
comfort when it comes to sleeping, relaxing or trying to get work done.

Together we can design a cabin to provide comfortable passenger spaces: for privacy, to be together in and,
critically, to sleep comfortably. As such, we have to start thinking about designing around a passenger experience
by looking at what people are actually doing on board. Different clients will have different needs - not everyone
buys a business jet to do business. That same aircraft can be called a private jet by a different person because
they're flying with their family or they're flying for leisure. In that case, the interior would be designed for people
to maybe collaborate, definitely to dine, relax and sleep.
 AHGUIDE

Entertaining guests in style and comfort

This privacy enables you to inhabit an area of calm and quiet, allowing you to relax, rest and recharge. Without it,
you’re left in the awkward scenario we described – one where you don’t sleep well or rest during the flight and
you’re uncomfortable, tired and irritable when you land.

In-flight entertainment and communications:

It’s easy to go all-out with the technology providing these services. Unlimited data and the latest technology
provide an immersive work or entertainment environment. You’ll be able to stream hi-def movies or hold multi-
channel video conferences while in flight for maximum convenience. However, as we’ve already explored, this
can come at a considerable cost.

11
AUGUST 2022 | ISSUE 21

Concept entertainment center

 AHGUIDE

An alternative is to review your technology needs realistically and decide whether it’s essential to carry out video
conferencing if a voice call will do just as well. Or consider having both options but only use video conferencing
when absolutely necessary.
When considering entertainment, OEM’s will offer exceptionally capable and eye-wateringly expensive systems
that quickly become outdated and can only be upgraded at incredible costs. However, new technology
developments are available on the market at a fraction of the price offering the same functionality; although it’s
essential to ensure that any technology installed complies with all relevant aircraft regulations, if not, your jet
could be grounded until any issues are resolved. Your completion manager will be able to advise you on the best
compliant systems to provide the functionality you need, and potential upgrade paths to future-proof your
technology.
Choosing the right system means that passengers will be able to relax and enjoy in-flight entertainment of their
choosing or work efficiently whilst remaining in contact with your HQ offices, without you encountering any
unexpected bills or compatibility issues.

Catering:

Fine Dining

For an unequalled passenger experience, one should never underestimate the power of an exceptional meal.
Inviting friends over to your house, then serving up microwave meals is not perhaps the best way to host a
gathering, so why settle for this when flying on your private jet? All galleys will have the basic functionality
required to mix cocktails or feed you and your guests but there are better options available for those who are
looking for a more elevated dining experience.

An aircraft galley can be outfitted to enable a chef to create food that meets your personal taste. Fine dining at
40,000 feet, eating beautifully prepared and freshly cooked gourmet meals may sound ambitious but, with
professional advice, it’s readily achievable, catering to any type of cuisine. A well-equipped galley, if wired
correctly, can incorporate rice cookers, blenders or commercial waffle-makers, alongside induction ovens, steam
ovens or induction hobs, allowing a professional chef to create truly memorable meals.

As before, this requires discussion with your completion manager to identify the best possible solution for your
needs. For example, if you’re anticipating a higher number of passengers on a regular basis, or expecting shorter
flights for the most part, then you might wish to consider fitting your galley with the latest technological
appliances, allowing your flight attendant to quickly provide freshly prepared tasty snacks, or enticing cocktails at
a moment’s notice. Alternatively, with longer flights, you might prefer to upgrade the galley to a fully-equipped
kitchen for a professional chef, which would allow you to enjoy a truly enviable fine-dining experience.
 AHGUIDE
So, when considering these 3 aspects of an aircraft interior design on their own, there’s already a huge range of
options available in terms of functionality, comfort and cost for pre-owned aircraft. This gives you an unrivalled
ability to create a truly bespoke passenger experience.

Some of the projects that Camber are working on include private suites with features that go far beyond a
business seat, utilizing constant innovations in the industry providing new and exciting options for future clients.
Futurist designs like this high concept render from Lufthansa Technik AG, show how high resolution screens
inside an aircraft could provide the feel of a “sunroof” in the lounge:

Lufthansa’s futuristic large cabin design brings the atmosphere inside

A pre-owned customised Airbus or Boeing jet offers plenty of room for luxuries like a generous lounge or a family
bedroom:

13
AUGUST 2022 | ISSUE 21

Family bedroom concept

 AHGUIDE

Or even a full-sized bathroom with a steam shower and space for two people to relax and unwind.

Full size bathroom with steam shower

So, given all the possibilities - why compromise? Working with a completion manager to select and refit the best
pre-owned jet for your needs gives you almost unlimited options to create your bespoke interior.

Author: Tom Chatfield, CEO

Camber Aviation Management,
www.camberaviation.com /
solutions@camberaviation.com
 AHGUIDE

Maintenance Training Made For Business Aviation

On-location training and flexibility are the key values of Academy 147. As a team have
certainly come a long way from our humble beginnings in 2014 as we will keep 15
expanding our global presence. Academy 147 continues to enhance the competitiveness
and value of our training programs, by leveraging technology, expanding our portfolio,
AUGUST 2022 | ISSUE 21

and venturing off with new projects and opportunities. We are proud of our
commitment to improve our efficiency and strive to be the best for our clients. Our
brand is more than a logo. It’s how people experience us and our business.
Jet Profile - AOG Map
Our new JetProfile AOG Map was created to find
Maintenance Providers for your aircraft type in no
time! The Map shows only MRO's with the
capability and authority approval for your aircraft
type.

When you have an AOG its important to find a

Maintenance Provider as fast as possible to start
coordinating the recovery. You have pressure
from the Operations Department when the
aircraft will be ready and maybe Customers
already waiting to board the aircraft.

With the JetProfile MRO Map, you have all MRO's

on the map and you can contact the closest ones
to get help as fast as possible. How many times
do technicians have to travel around the world to
fix an aircraft? It's not uncommon to travel half
around the globe for an AOG.

But now you can save valuable time and costs

when you find the closest ones to your aircraft
location.

Stay tuned we will release the new platform very

soon and you will be able to register and set up
your aircraft free of charge!

For more info contact

Andreas Past
a.past@aviationheaven.com
 AHGUIDE

- Mx Pulse

"ProStar Aviation has expanded its team, recently hiring several technicians. The technicians bring
decades of combined experience from diverse backgrounds at Gulfstream, US Air Force, Us Navy, Us Air
National Guard, and more. For the full press release click here"

"FAA has awarded over 2.7 million in drone research funding to five American universities conducting
studies for emergency readiness. Read the full press release here"

Precision Aviation Group, Inc announced they will acquire PTB Group. Currently, PTB has locations in
Texas, Arizona, Florida, and Pennsylvania in the USA and locations in Brisbane and Sydney in Australia. This
acquisition will expand their engine services division and bring total locations to 20. Read more here.

17
AUGUST 2022 | ISSUE 21
 PARTNERS
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