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PRIMARK
PRIMARK
Like many retail fashion businesses, Primark does not manufacture This case study looks at Primark’s involvement in the HERproject
goods itself. Its expertise lies in understanding its customers and (Health Enables Returns) which is raising awareness and delivering
working with its suppliers to produce goods to Primark’s healthcare education to female workers in supplier countries.
specification. It then gets the right goods to the right places at the
right prices. Its profitability depends on sheer volume of sales. What is CSR?
Primark's value-for-money prices rely on low costs. These are
achieved in part through economies of scale and efficient distribution. Businesses need to acknowledge and respond to factors in their
environment, for example, changes in available workforce or the
Primark’s products are mainly sourced from suppliers in Europe business’ impact on its local communities. Corporate social
and Asia. Its key sourcing countries are China, India, Bangladesh responsibility represents the responsibility that a business has
and Turkey. Putting the manufacturing of garments into these towards all its stakeholders, not just to owners or shareholders,
countries creates jobs. These are often at better rates of pay than to deal with their needs fairly.
other types of work on offer, improving overall standards of living.
Internal stakeholders include shareholders and employees.
Shareholders want a return on their capital and this depends
on making a profit. That in turn means by adding value.
Employees want job security, good pay and conditions and job
satisfaction. External stakeholders include customers, suppliers,
non-governmental organisations, workers and the local
communities where products are made. All of these have
different needs.
also to give them the tools to help them take charge of their
personal and working lives. These benefits in turn pass on to their
families and help to enhance whole communities.
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PRIMARK STUDY 26/9/13 10:47 Page 4
‘I came to Selina after I had two miscarriages and irregular Other benefits are harder to measure but are increasingly recognised
periods. Selina advised me to go the doctor as she knew by the factory managers. Getting women to communicate effectively
something must be wrong. The doctor prescribed me on health matters builds trust and confidence. This feeds back into
medication for my problem.’ Shilpi (teacher) better communication with supervisors and managers. This, in turn,
leads to improved teamwork and the motivation to accept more
responsibility and leadership roles in the community.
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www.primark.co.uk
Conclusion
The industrialised countries of the world benefit from the lower
costs of labour in countries such as Bangladesh and India.
However, more consumers are now asking if this is ethical and 1. Describe what is meant by CSR. (2 marks)
questioning its sustainability. 2. Explain the basis for a company undertaking CSR
Exam-style questions
activities. (4 marks)
3. Analyse why the HERproject has been a business
success, over and above improving the well-being of
the workforce. (6 marks)
4. Evaluate to what extent you think Primark has been
able to reconcile the interests of its shareholders and
those of the employees of its suppliers. (8 marks)