Harmonic Confidential

Harmonic Confidential

Prior to replacing any drives, please check for any

existence of bad blocks in any drive.
Execute these telnet commands to list down all the drives
that have bad blocks:
telnet <IP address of host>
fss
fss l d defects
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Prior to repairing drive, please turn off email on the System Manager
Application

Click on the Drive

that has bad
blocks
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In addition, execute these telnet commands, copy and paste the output into a
text file and send that text file to Omneon Technical Support:
telnet <IP address of host>
fss
version
fs l f
fs l r
fs l d
fs l d defects (make sure that there is no other drives with bad blocks)
efs
bs stats
bs ld 0
bs ld 1
bs ld 2
bs di [GUID] detail
quit
quit
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To assist in drive problem diagnosis and remediation, please gather the

information below for use by Omneon Technical Support. You will need to
obtain some of this information before you remove the failing/failed disk
drive:
− Customer Name
− Site Location
− Server Name
− Date of Failure
− Time of Failure
− Description of Failure
− (Media)Director Firmware Revision
− (Media)Director GUID
− Drive GUID If the telnet data is
− Drive Serial Number collected correctly, this
− Drive Size (GB) inform is in the log
− Copy of Badblockhistory.txt (for all directors if EFS system)
− Copy of Monitor Logs (for all directors if EFS system) if was turn on
− or Copy of MediaDirector logs (for all directors if EFS system) .
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Ensure that you have a replacement drive from Omneon on

hand.

NOTE: The drive size (in GB) and form factor must match
the other drives in the enclosure. Keep in mind that
replacement drives should have the same or greater drive
capacity as those they are replacing.
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Locate the defective drive.

Unlatch drive from the cage, remove the drive by about 10 cm from the
latched position. Wait for 30 second for the drive to spin down before
removing it.
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Insert a replacement drive .

Within two minutes, the new drive should appear on the Disk
Utilities screen on the MANAGER application. Verify that the drive
is reported as Alive by all MEDIADIRECTORS.

Go to the FileSystem RAIDset to add new drive

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Wait for 5 minute before the Rebuild will start.

Periodically monitor the rebuild until complete. Once complete,
RAID set status will change to Normal, Attached, Viable.

NOTE: If you replaced a failed drive with a new drive from Omneon, use
the packaging materials (carton, cushion, and electrostatic sensitive bag)
from the replacement disk drive to repackage the failed drive and return it
to Omneon Video Networks. Contact Omneon Technical Support for
information on obtaining a Return Material Authorization
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