Professional Documents
Culture Documents
RPA Assessment
RPA Assessment
multiple aspects. The personnel present at the plant floor seemed to work in coordination and
motivation level of managers was quite high. They took a lot of pride in the import substitution
done by their local tool shops - the main driver in bringing the overall costs down. The plant was
assessed on various KPIs and the findings are as follows:
A significant chunk of signage, especially maps and general instructions regarding product flow,
were written in English language. Workers on the plant set-up had to be well versed with the
language to make sense of the postings.
The plant was not visibly customer or visitor friendly. While there was a lot of focus on customer
satisfaction and there were quality checks at the end of assembly line to ensure the best
possible experience for the Honda biker, the average visitor would not walk away with that
enthusiasm. While the process and product flow ensured customer satisfaction at its end point,
whether or not all employees on the plant were equally concerned remains a question.