Important information to keep for reference

SCORING.
The scoring works like this:
What happens is that the scores are calculated as an average of the last 2 weeks.

If you had a really good week and then a bad one, your score will be an average of that.

But as soon as another week passes, then your "good" week will not be used for calculations,
that is why we sometimes see a drop in scores even if our messages are good the last few
days.

Let's say that these are my scores:

Week 1 - score 9
Week 2 - score 7

Now my average is 8

Week 3 I score 8 again

But now week 1 won't be calculated anymore

So the average is done between week 2 and 3

7 and 8 - as you see, my score got better in week 3 but my average lowered to 7.5

It's recalculated every 48 hours, but taking in consideration the average of your last 2 weeks.

So please always write interesting and captivating messages to keep your score up

IMPORTANT: To keep your account active, make sure to send a minimum of 100 messages a
week (15 messages a day). If you want to earn more, you can send as many messages as you
can. Peak Hours (5 PM EST - 1 AM EST) (4 PM- 12 AM CT) - Peak Hour Bonus applies from
(7 PM - 9 PM EST) (6 PM- 8 PM CT)

BONUS BONUS BONUS

If this is your first week, then you can have a 20 euro bonus once you reach 500 messages or
more (you need to send an email to finance@textingfactory.com to claim this).
PLEASE INCLUDE YOUR WORKER ID IN THE SUBJECT LINE.
Did you know that every weekend (Saturday and Sunday) you get an automatic bonus of 0,01
euro cent per message sent? The more messages you handle on the weekends, the higher the
bonus earned!

Another incentive is our 2,000 message bonus, you receive 10 euro per 2,000 messages
weekly. The messages must be of good quality also. Please send a screenshot with your
statistics to finance@textingfactory.com.

We appreciate it when operators let us know when they spot a previous message that needs our
attention. If you notice an operator before you has sent a message that contains an email
address, phone number or any other personal information not related to the player, then please
let us know. To say thanks we will pay a 5 euro bonus. The reported message cannot be older
than 2 hours, so please don't hesitate! You can only report the same message once.

Please send a clear screenshot of the message showing the operator worker ID to
support@textingfactory.com & we will deal with it. In the message subject line please write
“Abuse case” plus your worker ID.

IMPORTANT INFORMATION

For all login related issues you must message SUPPORT: support@textingfactory.com

ALL FINANCE queries must be e-mailed to FINANCE: finance@textingfactory.com

TRAINING COACHES CAN NOT HELP with ANY finance related queries WHATSOEVER.

Reminder:

Please do not forget to use the Logbook, ensure to log important information from the customer,
so other operators can pick up where you left off.

Important information would be the customer’s name, what his interests are, sexual
preferences, how many children he has, what car he drives, what his favourite drink is etc.
Anything the customer tells you that is personal information should go in the log book.

This is being checked constantly by our Quality team & also other operators are encouraged to
report operators that do not fill in the log book. You will receive a warning from the Quality team
& your account will be temporarily suspended whilst you demonstrate that you have understood
the feedback.

Can you imagine talking to someone today and telling them all about yourself and the next day
the same person asked you the same questions again? How would you feel?
When Skyping your Training Coach with a query:

1. Send ONE skype message that contains the WHOLE message – please do not send a
message saying “hello” or ‘’I need help’’ and then nothing else – we simply do not have
time to have unnecessary chitter chatter – we need to handle your issue quickly and
effectively.
2. Screenshot – send a clear full screen shot of the issue also, if necessary, to help us
understand.
3. Troubleshoot – before you write to say something isn’t working – troubleshoot at your
end – clear your cache/cookies – change your browser – is your device up to date etc…
4. Once your skype message has been sent – WAIT – do not then send another message
or your query will move down in the queue. Please check your coach’s Skype status as to when
they will be online. Coaches are not online at all times.

PLEASE NOTE TRAINING COACHES ARE NOT ONLINE 24/7.

WE ARE ALL IN DIFFERENT TIME ZONES. PLEASE BE PATIENT!

Please take note of the following:

Tip 1: Always ask a single vital question to get a quick response from the client.

Tip 2: Respond to all the clients' questions; this will give them the impression you are interested
in chatting with them. Match the client’s tone, if they are horny you should be respond as such, if
they just want some friendly non sexual chat then you should not mention sex at all.

Tip 3: Read at least two or three messages sent by other operators to understand where the
conversation is going.

Tip 4: When sending messages, you cannot use any brand names or refer to any brand by its
name.

Tip 5: ALL MESSAGES SHOULD BE 150 CHARACTERS OR MORE. Characters include

alphabets, spaces, and punctuation marks. The dashboard counts the characters for you, so
you should always pay attention to that. Except for free messages, we only require 75 characters
for free messages.

WHAT NOT TO SAY

1. Don't be rude to the clients.
2. Don't mention anything related to your native country unless you're from the US and have full
information about what you'll be talking about.
3. Never accuse a client of being fake, even when they suggest that you could be fake.

DO NOT SEND SHORT OR BORING MESSAGES.

RESPOND ALWAYS AS THE WOMAN, NO MATTER WHAT!!!

*CLIENTS ARE THE BLUE ARROWS*

*PLAYERS ARE THE ORANGE ARROWS*