Hotel and Job information :

-founded by berthold kempinski (claims to be oldest european luxury

hotel group)
-Kempinski Hotels' portfolio currently comprises 78 hotels and residences
worldwide, (via wekepedia).

loyalty program esmu discovery, u can benefit from member rates, access local
offers o access rewards.
-Management Board
-The Management Board, led by Chairman and Chief Executive Officer of
Kempinski Hotels, Bernold Schroeder, reflects the diversity, craftsmanship know-how
and pioneering spirit for which Kempinski is known around the world.

-125 years creating memories

Ever since 1897, we have travelled in style, creating defining moments and
beautiful performances for our guests
When we expanded across the globe in the 1990s, widening our constellation of
beautiful havens, we carried the spirit of European luxury with us

-2005 - Dreaming of the desert

By the mid-2000s, Kempinski is well established in the Arabian Peninsula,
having unveiled a luxurious beach resort in the sleepy seaside emirate of Ajman and
one of the most opulent and palatial hotels in the world in Abu Dhabi.
The company’s ability to offer first-class experiences rooted in Arabian
culture is recognised and an urban escape adjoining Mall of the Emirates soon
debuts in Dubai, with Swiss chalet-inspired penthouses overlooking the snowy
slopes of Ski Dubai. Other hotels follow across Arabia and the wider Middle
East, with beautiful locations in Saudi Arabia, Oman, Jordan and Egypt.

** kempinski amman (Situated in the heart of Amman, Kempinski Hotel Amman offers
278 Standard and Deluxe Rooms, Executive Suites, a Panoramic Suite, and an
Ambassador Suite.)

(Kempinski Hotel Amman is consisted of '8' Floors and a total number of '278'
Rooms, with having the '7th and the 8th floors as the 'Executive' Floors, in
addition to the 'Executive Lounge' and the 'Private Reception' desk
located on the 7th floor. There are also '7' major outlets which include the
'Kempi' (main restaurant), the 'Via Apia' (Italian restaurant), 'Strikers' (Bowling
and Entertainment Center), 'Timeout Sports Bar' (Sports Bar), 'Le Cafe'
Lounge, and the 'H2O' (Outdoor pool lounge & Bar), in addition to our '5' Meeting
Rooms on the 'Mezzanine' Level next to the 'Guest Service' Center along with the
other '4' Meeting Rooms on the (-2) Level (Mall Level), where all our
meeting rooms are equipped with all necessary technological facilities to provide
all attendees with the needed service to accomplish a successful business
gathering. Moreover, the 'Health Club' that is located on the (-1) Level;
includes one gym(different sports machines), Sauna, Jacuzzi, the Spa (several
variety of massage and body treatments), and the aerobics room(also used for Zomba
and Dance Classes) , making sure to provide all guests with highest
levels of services and standards that the Kempinski Chain is popular with in
addition to our outdoor pool that has its unique architectural design suiting the
theme of the hotel's building and landscape leading our guests to
enjoy a Leisure time of their own. Last but not least, 'Al-Reem Ballroom' (Main
Ballroom) located on the (-1) Level; provides a special theme and a flavor to all
different types of ceremonies
(wedding,engagement,graduation, and annual ceremonies) and much more, along
with all needed sound, lighting, and entertainment systems to make it the ceremony
of a life time)

** kempinski dead sea ishtar (Services and facilities)

Pools,Kids Club ( kids area ), lady in red ( they look after guests ),
fitness center, tennis court, luxury airport transfers, Business centre, concierge
service ( concierge team is available for the best advice in town and the
most valuable insider tips needed to uncover all of the brilliant secrets of
the Dead Sea)
wedding and corporate events

- rooms ( superior,deluxe, terrace room )

- suits (junior, executive, family deluxe (ps4, netflix up to 5 persons
including children), honeymoon suit (jaccuzi), penthouse (a3la tabeg m3 terrace o
sea view feha 9alon o ga3deh barra )
- villa ( private up to 6 people ).

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Tell me about yourself / Why should we hire you? / where do

you see yourself in 5 years? / why the 2 years unemployement / what value
will you add to our team?

What is your strength? / what's your weakness ? / how would

someone describe you? / what hotels have you visited (booked) before? /why
kempinski? /why reservation agent?

Expected salary?

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Salary? bonuses? shifts hours? overtime? days off and their sequence?
heirarachy in the job? discount on visits to kempinski for me and my
family?
expectations of me and responsibilites in training period, and after getting hired?
Describe a day of my work? daman ejtema3i/ health insurance?
working location (possibility of relocating) ?
working from home?

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oktob ta7t el job requirements wl responsiblities ta3et el reservation agent

(copy paste them from somewhere ) ?

Respond to all customers in a highly professional manner, including ensuring

all reservations are completed accurately and to the Guest's expectation

A passion for delivering great customer service

A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
Answers phone inquiries in an efficient and friendly manner, using guest
names when possible and routing calls to proper extensions.
Taking telephone, e-mail and fax reservations enquiries.
Handles all guest interactions with the highest level of hospitality and
professionalism, accommodating special requests whenever possible; resolves
customer complaints.
Acquire comprehensive knowledge of the Hotel and the company, and keep
updated with seasonal changes and new information.
Utilizes and ensures proper working condition of the telephone switchboard,
the Hotel computer systems and high-speed Internet system.
Responsible for Communications- Reservations - CORE non- phone duties
including processing new reservations, updating and cleaning up reservations,
answering reservations inbox emails.
Answers general Reservations emails, retrieve and distribute mail and process
brochure requests.
Accepts and delivers wake-up calls and messages in a timely manner.
Performs installation and repairs of telephone or high-speed Internet
services in the guest room or public area meeting space.

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21 feb questions for second interview,

why second interview, what's in it ?, expectations from me?

3pm, director of revenue, tough