WiFi Pro

BUSINESS PARTNER COMMUNICATION
WiFi Pro TechOps Business Partner

Proprietary Training
For the Use of Intended Recipients Only

Comcast Proprietary & Confidential
2020-01-14 CB WiFi Pro Business Partner Proprietary Trg_BUSPART_264
WiFi Pro
▪ WiFi Pro – Overview
• How it compares to Business WiFi Standard
• Features and Functionality
• Pricing and Availability
▪ Access Point Provisioning and Installation
• How it works
• Provisioning Steps
• Physical Installation Steps
• Troubleshooting
▪ Configuration and Customer Education
• Access the WiFi Portal
• Configuration Steps
• Customer Education Steps
• Mythbusters
▪ Appendix: Supporting Materials
• Links to WiFi Pro Tech Talk, training videos, simulations and
all supporting documentation will be supplied

Product Overview

WiFi Pro vs Standard Business WiFi
WiFi Pro makes it easy for your customers to
STANDARD CONNECT to free WiFi and for you to CONNECT to
FEATURES WIFI PRO BUSINESS WIFI your customers.
Accessible nationwide hotspots
Multiple password protected private Wi-Fi Single Password only
Multiple guest Wi-Fi networks Xfinity WiFi only
SSID customization
Splash & landing pages
Remote Configuration
Content filters
Social network integration
Multiple access points
Advanced customer analytics
Bandwidth allocation
WiFi network scheduling / session timeout
Rogue access point detection

WiFi Pro Use Cases by Business Types
Patrons can surf while they drink / wait for

their meals. Bar/Restaurant customers like
Surf and stream while you work out.
Bars & to ‘check-in’ and post pictures of their meals Health
Restaurants to social networks Clubs
Customer comparison shopping (a.k.a.

Guest WiFi for the congregation once
“showrooming”) can drive customers to
services are done.
impulse buy while in store.
Retail Religious
Guest WiFi to keep customers entertained

Guest and Vendor network for office visitors
while in a waiting room during their vehicle
and waiting room.
service.
Automotive Offices
Every business benefits from WiFi Pro,

Surf the web while you wait. providing a public WiFi network for all
Salons / visitor, vendor, and guest needs.
Barbershops All Other

Features and Functionality
Features Functions Benefits
Private WiFi WiFi access for employees/back office Allows devices used by the business to connect wirelessly
Public (Guest) WiFi WiFi access for guests/customers of the business Encourages repeat business and choice destination for customers who need WiFi access
Creation of a customized welcome page when the Public WiFi is

Splash Page Ability to provide coupons, discounts or information about the business
accessed
Captures analytics on connected and nearby clients through the Allows a business to better understand their customer patterns, providing footfall,
Customer Analytics
WiFi Pro networks conversion, linger, loyalty metrics and more.
Social Network Provide a Facebook, Twitter, Instagram login to the customer on Increase ‘likes’ and ‘follows’ on a business’ social network pages – interface directly to
Integration the WiFi Pro splash page customers through social networks
WiFi Network Scheduling Schedule when WiFi is broadcast from the business Prevents WiFi from broadcasting during non-business hours
Allocate a set limit for downstream/upstream traffic on the Public Place limits on Public (Guest) WiFi to ensure there is enough bandwidth for the business
Bandwidth Allocation
(Guest) WiFi Network Private network
Place limits on how long your guests can ‘surf’ and how long they must wait until WiFi is
Session Timeout Allocate time limits to your guest’s WiFi usage sessions
available to them again
WiFi Content Filtering Prevent access to content deemed unacceptable by the business Keeps unwanted content from appearing in public that may be considered offensive
Security Prevent malicious attacks to the SMB wireless network Allows WiFi access that is safe and secure
Scheduled and on-demand reporting on business analytics Allows the business to review its customer analytics, heath of the wireless networks, total
Reporting
obtained from the WiFi Pro networks consumption, etc.
Accessing WiFi Pro
WiFi Pro is a mobility solution – configure and control your WiFi networks
from anywhere with any device!
• WiFi Pro Portal – An HTML5 website that can be viewed on computer browsers, smartphones and
tablets
• Smart Device Web-App – The WiFi Pro Portal site can be added to the home screen of
smartphones and tablets to create a WiFi Pro Web-App
• Access Anywhere – Configure and control the WiFi Pro wireless networks from anywhere and
from any device! The power of WiFi in the palm of your hand!

Pricing and Eligibility
Offers
• WiFi Pro (1 access point)
• WiFi Pro Extended (2 access points)
Equipment
• New customers will receive a BWG (Business Wireless Gateway) or CBR (Comcast
Business Router) and the WiFi Pro access point(s)
• Existing customers can utilize their existing BWG or CBR device
Pricing
Offer Customer Cost Cost Breakdown
WiFi Pro $19.95 MRC* $14.95 Service*

$49.95 NRC** $5.00 Equipment*
WiFi Pro Extended $39.90 MRC* $29.90 Service*
$99.90 NRC** $10.00 Equipment ($5.00 per AP)*
* Prices are subject to change

Note: in certain circumstances, customers
may get 3 or 4 APs. Please work with your
** Charges may vary by division and promotion
local leadership to determine how to support
Comcast Proprietary & Confidential these installs.
Access Point Provisioning and Installation

How It All Works
Public WiFi
Hotspot
(Xfinity WiFi) Private WiFi
Public WiFi
WiFi Pro
AP #1
Private Wireless Network
Comcast Business Ethernet Run

Internet Feed
Private WiFi
Public WiFi
WiFi Pro
AP #2

Installation Examples

Tech360 WiFi Pro Activation
1. Check the job details for devices that require activation
2. View device details for the device that you need to

activate.
3. Launch context menu on device details screen.
4. Select Activate Access Point

- For multiple APs, select which access points you want to provision
and click submit.
5. Look for the success message.
• NOTE: If customer isn’t found, an error will show in the flow. You will
need to reach out to DOJ/TSC to have the account manually
created or leverage the legacy manual activation flow. An upcoming
Tech360 enhancement will automate the account building process
and remove this error.

Benefits of Tech360 Activation
What is new Business Benefits
• Directly access the provisioning flow through existing comcast • One step closer to resolving security vulnerability.
tool – Tech360
• Easy access through existing in-house tools (no need to swivel).
• No manual search for customer account - Automated flow
• Failover solution available if Tech360 is offline.
that directly links the tech to a flow associated with the
customer account • Elimination of manual data entry.
• No manual input of the AP MAC - Select or Scan one or • Streamlined escalations and resolution of issues.
multiple APs from tech buffer
• More accurate data enabling revenue assurance & reconciliation.
• Clear, action-based error messaging with reference numbers
that is passed to TSC for escalation purposes
• Directly access the customer’s Wi-Fi pro portal to configure

the Wi-Fi networks after the provisioning flow (future
enhancement)
What isn’t changing
• Ability to assign and provision APs to customer account
• Ability to manually create customer account

Installation Steps
• Connect the C75 Access Point(s) (LAN 1) to an Ethernet port on the

BWG/CBR and power it up
• The CBR can power up the Access Point off ethernet port 8
• Provisioning will take 10-15 minutes (The device may reset)
• LEDs will be Green when provisioning is complete
• Complete physical install of the C75 Access Point(s) – See Access

Point Installation Job Aid for additional details
• Ask the customer which area(s) should be covered by the WiFi

networks
• Discuss the optimal location for the Access Point
• Validate Access Point connectivity

National TechOps Installation Guidance
• AP coverage is approximately 2500 sq. ft.
• WiFi Pro works with both the CBR and BWG.
• WiFi Pro installations can be completed at any time of day.
• Follow local policy as it relates to utilizing POE switches for installation.
• Standard installation procedure is to install the AP in an open area and/or on the ceiling to enable the best WiFi
coverage.
• Comcast provides the CAT5 cable to run from the modem to the access point.
• Comcast will run the CAT5 from the modem to the access point provided that access, aesthetic, and distance
requirements are met.
• The maximum CAT5 run from the modem to the access point is 300 ft.
• The limit on the ceiling height for device placement is generally a 20’ max. However, in most cases anything that has to
be run through interior ceiling more than 10’ high needs a scissor lift. Published guidance is that wiring locations must be
accessible with an 8’ step ladder or 28’ extension ladder (typically exterior walls only, this won’t work to get across a 20’
ceiling through the middle of a warehouse).
Troubleshooting
Three common problem areas:
• Internet Connectivity
- Follow standard connectivity troubleshooting steps and verify the Comcast network and BWG/CBR are working.
• Access Point
- The AP status can be determined by the LEDs on the device.
- If BWG/CBR has connectivity but the AP isn’t broadcasting check the connections, check power and replace the device if
necessary. The settings are cloud-based and will automatically download to the new device.
- The AP is a ‘dumb’ device that doesn’t need to be configured in the biller.
• Enhanced Features
- Enhanced feature issues can be managed with the WiFi Pro Portal

Configuration and Customer Education

Configuration
• Verify if the customer has an active account for the
My Account Portal (business.comcast.com).
• If customer does not have an active account, then

help them through the registration process for
creating an account. Their My Account Portal
credentials will be used to authenticate access to
the WiFi Pro Portal.
• Validate that customer can login to their WiFi Pro

Cloud via the WiFi Pro Portal.
• http://comcastWiFipro.com
• If the customer has a mobile device, add the URL

above to their home screen.

Configuration
• Access the WiFi Pro Portal to configure the customer’s
WiFi Network
• Create the customer’s Private and Guest WiFi Networks
• Configure the following WiFi Pro features: Landing Page,

Guest Access Duration, Guest Bandwidth Limit, Content
Filtering, WiFi Network Scheduling
• Complete these steps with the customer to provide
education on the product capabilities.
• Advise customer that further support can be found
searching YouTube for “WiFi Pro how to videos”

WiFi Pro DOI Checklist
After WiFi Pro is successfully configured the

following tasks need to be completed
✓ Ask the customer to access the networks.

✓ Change the default username and password on the
BWG/CBR GUI to a custom username and password
✓ Confirm connectivity of any wireless printers.
✓ Disable the Private WiFi network on the BWG/CBR.
✓ Provide the customer a copy of the “Quick Start”
brochure or let the customer know that they will receive
a digital welcome kit via email.
✓ Show the customer the WiFi Pro YouTube video
playlist: https://www.youtube.com/playlist?list=PLgtKT-
w1Akk0Xx_kISpLDQR1qN8ax5Y2D
✓ Show the customer the Help & Support area on
business.comcast.com.

WiFi Pro 2020
Enhancements

COMING IN 2020: WiFi Pro Portal Changes
The default landing page will change from WiFi Networks to Guest Insights.
- Guest Insights Dashboard will now be the landing page, so users will not have to navigate through the hamburger menu.
- Additionally, a new menu will be provided at the top of the screen to easily access analytics and reporting.

COMING IN 2020: WiFi Pro Portal Changes
Additional Splash Page templates designed by SMB vertical.
- To enhance the most used product feature, there will be 3 more template designs for customers to choose from.
- The existing Advanced section will be modified to allow for additional template options.
- As a result of the changes, customers will now have an option to select a template before they design their splash page.
- If the customer chooses to select a new template, they will be taken to a new screen.
- The new templates have more types of containers that allow users to embed carousels, videos, custom buttons, etc.
- You will be able to access these new features in the settings menu by clicking the gear icon
- Go to www.WiFiprodemo.com to see a live demo version of the changes.

Advanced Tab / Section

New Splash Page Options

Mythbusters

Common Myths About WiFi Pro
• If a customer purchases 1G Business Internet, the WiFi also be 1G.
- FALSE. The bandwidth a customer purchases for Business Internet is strictly related to the bandwidth available on the BWG or CBR.
• WiFi Pro will increase my internet speeds.
- FALSE. WiFi speed will reach a maximum of 250Mbps through the AP. This is due to the software that is loaded on the AP to add all
of the great WiFi Pro features. Additionally, WiFi speed is dependent on multiple factors including how many devices are on the
network, what those devices are doing, the type of device connected, and environmental factors on premise that can interfere with
WiFi.
• WiFi Pro is only a WiFi extender.
- FALSE. While WiFi Pro can help extend the WiFi range on premise with the placement and number of APs, it also provides a
multitude of features and benefits for the customer including remote configuration, bandwidth allocation, and several marketing and
branding features
• How many concurrent users / sessions are supported per Access Point?
- 60 users per AP, 30 per radio.

Common Myths About WiFi Pro
• WiFi Pro does not work with Connection Pro.
- FALSE. WiFi Pro works when the Access Point is connected downstream of the Connection Pro hardware and power is maintained to
the device. Customers should remember that the maximum available connection in backup mode is 10Mbps/1Mbps and should plan
their consumption accordingly. Usage dependent, Connection Pro will provide backup bandwidth to maintain WiFi to your mission
critical applications, but high consuming Private and Guest WiFi applications may be impacted.
• WiFi Pro allows customers to kick specific people off their WiFi.
- FALSE. WiFi Pro allows customer to schedule when their WiFi will broadcast and limit the amount of time customers can spend on the
network, but it cannot target individual users.
• Customers don’t need WiFi Pro if they have standard WiFi.
- FALSE. One huge advantage to WiFi Pro is the ability to centrally locate the AP for best coverage and multiple APs to support larger
locations. Additionally, customers have access to advanced features and functionality with WiFi Pro that they will not have with
standard WiFi.
• If a customer has SecurityEdge, WiFi pro will not work.
- FALSE. WiFi Pro will work with SecurityEdge. However, if a customer has both products, content filtering of SecurityEdge will take
precedence over WiFi Pro policies.


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BUSINESS PARTNER COMMUNICATION

WiFi Pro TechOps Business Partner

For the Use of Intended Recipients Only

For the Use of Intended Recipients Only

For the Use of Intended Recipients Only

Accessible nationwide hotspots

Multiple password protected private Wi-Fi Single Password only

Multiple guest Wi-Fi networks Xfinity WiFi only

Splash & landing pages

Social network integration

Multiple access points

Advanced customer analytics

WiFi network scheduling / session timeout

Rogue access point detection

Patrons can surf while they drink / wait for

Customer comparison shopping (a.k.a.

Guest WiFi to keep customers entertained

Every business benefits from WiFi Pro,

For the Use of Intended Recipients Only

Creation of a customized welcome page when the Public WiFi is

For the Use of Intended Recipients Only

• WiFi Pro (1 access point)

• WiFi Pro Extended (2 access points)

• Existing customers can utilize their existing BWG or CBR device

WiFi Pro $19.95 MRC* $14.95 Service*

* Prices are subject to change

Access Point Provisioning and Installation

For the Use of Intended Recipients Only

Comcast Business Ethernet Run

For the Use of Intended Recipients Only

For the Use of Intended Recipients Only

2. View device details for the device that you need to

3. Launch context menu on device details screen.

4. Select Activate Access Point

5. Look for the success message.

For the Use of Intended Recipients Only

• Directly access the customer’s Wi-Fi pro portal to configure

What isn’t changing

• Ability to assign and provision APs to customer account​

• Ability to manually create customer account​

• Connect the C75 Access Point(s) (LAN 1) to an Ethernet port on the

• Provisioning will take 10-15 minutes (The device may reset)

• LEDs will be Green when provisioning is complete

• Complete physical install of the C75 Access Point(s) – See Access

• Ask the customer which area(s) should be covered by the WiFi

• Discuss the optimal location for the Access Point

• Validate Access Point connectivity

For the Use of Intended Recipients Only

For the Use of Intended Recipients Only

Configuration and Customer Education

For the Use of Intended Recipients Only

• If customer does not have an active account, then

• Validate that customer can login to their WiFi Pro

• If the customer has a mobile device, add the URL

For the Use of Intended Recipients Only

• Create the customer’s Private and Guest WiFi Networks

• Configure the following WiFi Pro features: Landing Page,

For the Use of Intended Recipients Only

• Ability to assign and provision APs to customer account

• Ability to manually create customer account