Shaira Denise Acedera

Muntinlupa City, PH 1772

09989255892
(02) 8660 7394
acederadenise@gmail.com

EXPERIENCE

Mackim Prints Inc., Makati City — Intern

MARCH 2013 - 2015 SKILLS

Assigned to edit lay-outs and designs to be printed on special papers for

​Knowledgeable in:
known companies and events. Handles important customer documents. ​Microsoft Office Applications
​MS Teams
Trained to handle important and confidential customer documents.
​Google Docs & Excel
​Adobe Photoshop
Alorica Inc., Makati City — Customer Service Representative ​Corel Draw
AUGUST 2017 - MAY 2018
​Salesforce Lightning
Handled Phone Support for 6 months, Chat Support for 3 months, and ​Slack

is also trained for Email Support. Was able to be one of the top ​Web and Tech Savvy
​Critical thinker & fast learner
performers of our team and maintains utmost discretion when dealing ​Fluent in English Speaking
with sensitive matters. ​Willing to be trained

Telus International Philippines, Makati City — Customer

Service Representative AWARDS

AUGUST 2018 - FEBRUARY 2019

My most notable awards
A part-timer that handled Phone, Chat and Email Support. Was able to
recently was back in 2019
maintain utmost discretion when dealing with customer’s personal and when I graduated as top
performer of our wave and
sensitive information.
sometime around 2020 as
Most Improved (Sutherland
Sykes Philippines, Muntinlupa City — Technical Support Global services).
Representative
MARCH 2019 - JUNE 2019

Assigned to handle in-bound calls, emails, and minor sales for an

American audio electronics company.

Sutherland Global Services Inc., Quezon City — Creator

Support Specialist
JULY 2019 - AUGUST 2022

CSR from July 2019 to the first week of October 2021. Transferred to
Creator Support by Second week of October. Assigned to give access to
creators by investigating & background researching.
EDUCATION CHARACTER REFERENCES

Muntinlupa National High School, Muntinlupa City Albert Jason Magsino

2009 - 2013 Gutierrez, Sutherland
Graduated as part of the three highest sections. Active in school programs
Global Service - Team
Manager (customer
such as: Choral, Girl Scout, Literature Club, and creative competitions.
support)
+63 905 319 3186
Technological University of the Philippines, Manila — BS
Computer Science
Larrah Salvador,
2013 - 2016 | 2018 - 2019 Sutherland Global
Dost Scholar. Active in our Student Government - College of Science USG Service - Team Manager
secretary & Block President. Active in extracurricular activities - (creator support)
TUP-Artist Band Company Head & College of Science org vice president. +63 917 169 5272