General Directorate of Health Affaires Al Qassim Region

Quality & Patient Safety Administration

Performance Indicator Description Template

Deputyship/General Directorate: Department/Unit/Program:
Laboratories and Blood Banks Lab
KPI Name: Turnaround time of urgent/stat lab test (TAT)
Rationale and Description: Turnaround time (TAT) is one of the most noticeable signs of laboratory
service and is often used as a key performance indicator of laboratory performance. Delays in TAT elicit immediate
complaints from clinical staff and consumes much time and effort from laboratory staff in complaint resolution and
service improvement.

Inclusion Exclusion Source of Data

Number of test results
Numerator: reported within one hour of
sample receipt
Total number of STAT
requests received
Denominator:

Formula: Output Value:

Numerator /Denominator x 100 %
Grouping: Sampling Rule:
Dept  Full Volume  Sampling
Indicator Level: Indicator Category:

Benchmark: Target: More than 95

Threshold: Green: > 90 Amber: 85 - 90 Red: < 85 Black:

Data Collection Responsibility: ‫الوكالة المساعدة لشئون المختبرات و بنوك‬

Email: ‫الدم‬
Mobile No.:
Data Collection Frequency: Monthly Reporting Frequency: Monthly
Data Collection Method: Reporting Method:
 Manual  System Electronic
Approved by: Approval Date: