Value Stream M

Scope Accounta
Value Stream Value Stream being improved Executive Sponsor

What circumstances are included and

Specific Value Stream
excluded? (e.g type of customer, geographic
Conditions Champion
location, etc.)
Customer How many times is this done per wk, mth,
Demand yr? Facilitator / VSM
Trigger What need does the value stream address? Manager
First Step Task on first process block
Team Lead
Last Step Task on last process block
Boundaries & What is the team NOT authorized to
Limitations change?
FS Coordinator
Implementation Typically 90-120 days
Timeframe
Current State Problems & Business Needs
1 What's driving the need for improvement? Function / Role
2 1 Leadership-heavy
3 2
4 3
5 4
Measurable Target Condition 5
1 Reduce <defined metric> from X to Y (Z% improvement) 6
2 7
3 8
4 9
5 19
Benefits to Customers
1 How will internal/external customers benefit as a result Function / Role
2 of improvements to the value stream? 1 SMEs that may not be needed f
3 2
4 3
5 4
Benefits to Business
1 What other benefits will the business or internal customers Executive Sponsor
2 realize as a result of improvements to the VSM?
3
4 Signature:
5 Date:
alue Stream Mapping Charter
Accountable Parties Schedule & Logi
Executive Sponsor Director, VP or C-level Event Date(s)

Value Stream
If needed - often director or manager level Start/End Times
Champion

Facilitator / VSM
Skilled person leading the activity Location
Manager
Team Lead Not always needed Meals Provided?

The person arranging logistics (reserving Interim Briefing(s)

Coordinator the room, ordering food, sending meeting
notices, etc.) Briefing Attendees

Mapping Team
Function / Role Name
Leadership-heavy

On-Call Support
Function / Role Name
SMEs that may not be needed full time

Approvals
cutive Sponsor Value Stream Champion

nature: Signature:
e: Date:
Schedule & Logistics
3 days typically

Start and end times

Need ample wall space

Always a nice touch; keeps the team from
wandering.
Aid in consensus building and
organizational learning.
List required attendees; others are optional.

Contact Information

Contact Information

Facilitator / VSM Manager

Signature:
Date:
 Value Stream Mapping Results
Metric Current State Goal

Timeline Lead Time

Timeline Cycle Time

% Activity

Rolled First Pass Yield

# Employees

Floor Space Used

# Shifts
Add Other Relevant
Metrics
apping Results
Projected Future State % Improvement
 Future State Implem
Value Stream
Executive Sponsor
Value Stream Champion
Value Stream Mapping Facilitator
Date Created

Block # Goal / Objective Improvement Activity

Approvals
Executive Sponsor Value Stream Champion

Signature: Signature:

Date: Date:

*Mode = Just-Do-It / Kaizen / Project

te Implementation Plan
Implementation Plan Review Dates

Implementation Schedule (weeks)

Mode* Owner
1 2 3 4 5 6 7 8 9 10 11 12

Approvals
tream Champion Value Stream Mapping Facilitator

Signature:

Dates:
w Dates

Date
Complete

cilitator
 PROCESS
Pitch Duration

OUTSIDE SOURCE

C/T (s) C/T (s)

C/O (s) C/O (s)
Uptime (%) Uptime (%)
Yield (%) Yield (%)
Shifts Shifts

Lead Time (s)

Lead Time (s)

MAX PCS
 CUSTOMER

TAKT Time (s) PLANNING

Demand CONTROL
Frequency

C/T (s)
C/O (s)
Uptime (%)
Yield (%)

STORAGE
Quantity
Time

OUTSIDE SOURCE
 Frequency

PLANNING
CONTROL

Frequency

Frequency

Frequency

Frequency

LEAD
TIME (s) 0
VALUE
TIME (s) 0
 Generic Production Value Stream Map - Example Excel Generated VSM

CUSTOMER
PLANNING

SUPPLIER TAKT Time (s) 600

Demand 48
PURCHASING
Frequency Daily

C/T (s) 600

C/O (s) 0
Uptime (%) 100
Yield (%) 99.3
Shifts 4 MANUFACTURING
CELL MANAGER

Frequency Daily
STORES KITS GOODS AWAITING TEST AWAITING FINAL INSPECTION FINISHED GOODS
Frequency Daily Quantity Quantity Quantity Quantity Quantity
Time 6000 Time 6000 Time 6000 Time 6000 Time 6000
INSPECTION KITTING ASSEMBLY TEST INSPECTION SHIPPING

GOODS-IN
Quantity Frequency Daily
Time 6000

C/T (s) 600 C/T (s) 600 C/T (s) 600 C/T (s) 900 C/T (s) 300 C/T (s) 600
C/O (s) 0 C/O (s) 0 C/O (s) 0 C/O (s) 60 C/O (s) 0 C/O (s) 0
Uptime (%) 100 Uptime (%) 100 Uptime (%) 100 Uptime (%) 80 Uptime (%) 100 Uptime (%) 100
Yield (%) 100 Yield (%) 90 Yield (%) 90 Yield (%) 90 Yield (%) 100 Yield (%) 100
Shifts 1 Shifts 1 Shifts 1 Shifts 1 Shifts 1 Shifts 1

LEAD
6000 6000 6000 6000 6000 6000 6000 TIME (s) 42000
VALUE
600 600 600 600 900 300 600 TIME (s) 4200
 Future State Implem
Value Stream Outpatient Imaging
Executive Sponsor Allen Ward
Value Stream Champion Sally McKinsey
Value Stream Mapping Facilitator Dave Parks
Date Created 10/18/2007

Block # Goal / Objective Improvement Activity

2 Improve the quality of referral Implement standard work for referral process

Reduce lead time between scheduling

3, 4 Cross-train and co-locate work teams
and preregistration steps
Eliminate the need for two patients
5, 6 Collect copays in Imaging
check-ins

6 Eliminate bottleneck in waiting area Balance work / level demand

Eliminate lead time associated with

8 Implement voice recognition technology
transcription step

10 Eliminate batch reading Reduce setup required

Reduce inventory costs, regulatory risk

7 5S CT supplies area; implement kanban
and storage needs

12 Reduce delay in report delivery Implement additional fax ports

Increase percentage of physicians receigin

12 Reduce delay in report delivery
electronic delivery (rather than hard copy)

Approvals
Executive Sponsor Value Stream Champion

Signature: Signature:

Date: Date:

*Mode = Just-Do-It / Kaizen / Project

te Implementation Plan
Implementation Plan Review Dates
11/01/2007
11/21/2007
12/13/2007
01/10/2008
Implementation Schedule (weeks)
Mode* Owner
1 2 3 4 5 6 7 8 9 10 11 12
Sean
Kaizen
O"Ryan
Dianne
Project
Prichard
Michael
Kaizen
O'Shea
Dianne
Kaizen
Prichard

Project Sam Parks

Kaizen Sam Parks

Michael
Kaizen
O'Shea

Project Martha Allen

Kaizen Martha Allen

Approvals
tream Champion Value Stream Mapping Facilitator

Signature:

Dates:
w Dates

Date
Complete

cilitator