Cheryl L.

Davis
Cedar Park, TX Galena Park, TX 78613 | C: 501-771-0194 | clfalls@cougarnet.uh.edu

Summary
Innovative and team building Training Specialist with extensive experience in curriculum design, skill
development, coaching, project management, and classroom training.

Highlights
 Curriculum design  Develop programs
 Develop training modules  Perform and Analyze needs assessment
 Project management  Develop departmental job aids
 Facilitate groups  Assign tasks
 Deliver training  Lead team meetings
 Maintain documentation  Team development

Experience
Organizational Development & Training Specialist, Sr. 04/2017 to Current
Austin Energy Austin, Texas
 Create New Hire Training Content
 Design Interactive Training
 Develop & Facilitate Soft Skills Training
 Create Job Aids
 Manage projects
 Maintain LMS Documents
 Create Online Assessments and Surveys

Learning Analyst 09/2004 to 10/2016

Transamerica Life & Protection Little Rock, Arkansas
 Created more than 50 Training Modules, 45 Job Aids and facilitated new hire, continuation and
cross training classes for the Contact Center and other departments
 Managed Project Implementation for new products and provided Products Documentation for
Contact Center and other departments
 Increased the Contact Center Representatives ability to locate Processes & Procedures more
easily
 Reduced Departmental cost 20% by allowing all documentation to be available with 4 clicks,
eliminating the use of binders as well as reduced quality errors
 Developed a 3 Phase Mentoring program to ensure that the representatives are understanding the
processes, procedures and systems

1
  Led a team of trainers in designing and developing the Foundations Program as well as assisted in
the development of other trainers in my location

Education
Bachelor of Arts – Psychology 2021
Huston-Tillotson University Austin, TX
Associates of Arts - Kinesiology 1982
Child Development Administrators Certificate 1994
San Jacinto Jr College Houston, Texas
University of Houston 1982, 1999, 2021