Jefferson Delgado Cooper

+506 8558-5766
delgadocooper14@gmail.com

Heredia, Costa Rica

Profile:Ability to work in a team in customer service under pressure, Knowledge of the office computer package,
previous preparation in customer service and Quick Service and computer typing.
EDUCATION AND ACHIEVEMENTS:
-secundary education in middle education, Colegio técnico profesional de limón.
-Executive medium technician for service centers, Colegio técnico profesional de
Limón.
- Training of socio-emotional skills, Skills 4 life by Intel
-English training for employability, Skills 4 life by Intel

Work experience:
COMPANY NAME: Dos pinos.
Position or position: Shared Services Center (CC).
Time: October 20, 2021 – December 18, 2021
Tasks performed: Customer service, Answer emails and other queries through online calls.

COMPANY NAME: Concentrix.

Title or position: Production agent direct
advisor 1 customer service
Time: October 3 2022 – February 7 2023
Tasks performed: Customer service, contact with transport companies about lost
packages, answer emails and information about accounts and bank details .
COMPANY NAME: Personal Entrepreneurship
Title or position: computer maintenance.
Time: January 2020 - January 2021
Tasks performed: Customer service, detect problems in the system and give them maintenance
and repair and installation of hardware and different types of programs

LANGUAGES:
Spanish: native
English: B2
Excel
Skills:
Word
Teamwork, Crisis Management, Leadership,
Responsibility and Customer Service PowerPoint

References:
Andrés Serrano Cajina, programmer analyst, BN Fondos - Banco Nacional, Phone: 8795-9330 E-mail:
aserranoc@bncr.fi.cr