PLACES FOR PEOPLE HOMES

JOB PROFILE

Job Title : Place Manager

Report to : Team Manager - Place

Date : November 2018

A. Job Purpose

Place Managers provide a cost effective and, efficient service driven by the Affordable Housing
business plan and the overriding objective of ensuring the neighbourhoods and Over 55 Living
schemes being managed produce the maximum profit.

Place Managers will be the Homes presence in its neighbourhoods and Over 55 Living schemes,
having a detailed understanding of the areas and the buildings they manage. Supported by the
Tenancy Enforcement Team they will ensure that customers meet their contractual obligations,
and that neighbourhoods and schemes are as safe, clean and attractive as possible.

B. Key Accountabilities

Management of our contract with customers- Enforce the conditions of tenancy so that the
company’s assets are maintained appropriately, and the neighbourhoods and schemes are safe
and pleasant places to live. This includes undertaking tenancy reviews, managing early-stage
contract enforcement and carrying out property inspections where appropriate to ensure
compliance with the contract.

Customer service –Carry out visits to neighbourhoods and schemes on an agreed schedule as
well as visiting customers’ homes when required

Contract Management – Manage both internal and external service provision to ensure that
services are provide at the agreed standard and represent value for money.

Neighbourhood/Scheme planning –develop and implement plans where it is identified that a

plan is required, so that the objectives of the business are met.

Budget preparation and management –set service charges and budgets for the
neighbourhoods and schemes they manage, identifying any issues that may affect the future
management of the scheme.

Improvements - Identify and progress to completion any improvements to a high standard,

ensuring that value for money achieved and H&S requirements are met.

Neighbourhood and Scheme standards – Ensure that standards are maintained at the
appropriate level by undertaking visits to the neighbourhoods and schemes to the agreed
schedule. Monitor building and environmental standards, managing any issues to an effective
and timely resolution.
Health and Safety – Ensure compliance with the company’s Health and Safety policy and
contribute to meeting its health and safety responsibilities, including fire safety. This will include
ensuring our buildings are compliant with legal requirements, applying company policies and
assessing risk to ensure that neighbourhoods and schemes are safe and that any accidents,
incidents and learning opportunities are effectively analysed and reported.

Engaging customers - deliver engagement and involvement activities when they are required
to meet business priorities. Encourage and signpost customers to develop and maintain social
activities in our Over 55 schemes. Encourage the use of these schemes’ facilities by other
organisations and customer groups.

Internal & External partnership working – proactively liaise with colleagues internally and
externally to ensure that neighbourhoods and schemes are as safe, clean, attractive and
profitable as possible.

C. Dimensions

Place Managers will have responsibility for the management of up to 1200 properties. Patch
sizes will reflect the demands of the patch including travel.

Place Managers will manage a variety of tenures, including home ownership and management
of Over 55 Living schemes.

Place Managers will be responsible for the setting of and management of neighbourhood and
scheme service charge budgets.

D. Additional Information

i) Context / Environment

Place Managers will work as part of a team and will have to liaise appropriately with central
teams who may be located in another part of the country.

Place Managers are responsible for the delivery of services to customers and must ensure that
relevant targets and service standards are met.

Place Managers will spend the majority of their time working in the neighbourhoods they
manage

Place Managers may be required to undertake some weekend and evening working to ensure
effective service delivery.

Place Managers will be required to wear a specific Places for People uniform and appropriate
PPE to carry out their duties.

Essential car allowance will be paid, and a driving licence is required.

ii) Problem solving / Decision Making

Place Managers are expected to develop, with the input of others, Neighbourhood Plans, where
required, and ensure their implementation.

Place Managers will be required to deal with complex issues and will need to be able to
effectively analyse problems and identify solutions.
Place Managers will need to be able to make decisions both independently and collaboratively,
having evaluated all options. Decisions will need to be supported with factual information.

Place Managers will need the ability to manage multiple priorities effectively

E. Skills/Knowledge/Experience

Place Managers will be able to:

• Communicate effectively with customers, colleagues and external agencies ensuring

politeness and courtesy at all times
• Apply relevant and up to date knowledge to situations and make appropriate decisions
• Identify and introduce improvements to the service provided to customers
• Understand the companies policies, structures and working practices
• Fully utilise the IT systems and ensure that systems are updated appropriately
• Understand and interpret legislation appropriate to the role
• Positively influence and motivate others to deliver effective services
• Use their experience and initiative to deal with difficult situations
• Assess personal performance and attributes, actively seeking support to meet
development needs and demonstrate an awareness of personal impact on others
• Actively promote the company and follow the SPIRIT principles
• Demonstrate a commercial approach to the role
• Understand the built environment
• Negotiate effectively
• Build relationships
• Effectively manage tenancies
• Think analytically
• Demonstrate tenacity, resilience, and attention to detail

i) Working Relationships

Place Managers will work collaboratively with colleagues, managers, and other parts of the
organisation as well as external contractors.

Place Managers will work with external agencies such as other Registered Providers, local
authorities, statutory agencies, and police where appropriate.

Line Manager: Employee: