Epson WF C5790 WF C5790A WF C5710 ET 8700 WF C5210 WF C5290 WF C5290A Service Manuals 101 150

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
CR ERROR (1)
 Error name
 CR PID driving time error (error code: 000020)
 CR load position driving time error (error code: 000030)
 Cause
 The driving time of the motor exceeded the set time.
 Suspected cause
 CR Motor cable disconnection or contact failure
 Main Board failure
 Troubleshooting
Step Check and measure Yes No
Visually check the CR Motor cable.  Correctly insert the motor cable.
1 Check the CR Motor cable to make sure that there is no error (disconnection/ Go to step 2  Replace the CR Motor if the motor cable is
contact failure). disconnected.
Replace the Main Board Assy.
2 Contact the EPSON Service Department. End
Does the error occur after replacing the Main Board Assy?
Troubleshooting Troubleshooting procedure 101

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CR ERROR (2)
 Error name
 CR PID excess load error (error code: 000021)
 CR PID reverse error (error code: 000023)
 CR PID lock error (error code: 000024)
 CR load position excess load error (error code: 000031)
 CR load position reverse error (error code: 000033)
 Cause
 State in which load of CR Motor exceeds expected load
 When rotated in the opposite direction to rotation direction
(There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
 Suspected cause
 Jammed paper or foreign object remained
 CR Lock Lever failure (Inksystem Assy failure)
 High sliding load (oil cutoff, paper dust, mist)
 CR Scale is dirty or damaged.
 Contact damage (contact failure)/disconnection/half insertion of CR Encoder FFC
 CR Motor failure
 Troubleshooting
Visually check the CR scanning section
1 Go to step 2 Remove the jammed paper and foreign object.
Is there no paper jam paper and foreign object in the CR scanning section?
Check the CR Lock Lever operation
2 Does the CR Lock Lever operate correctly when the power is on? Go to step 3 Replace the Inksystem Assy.
(Is the lowering operation performed correctly?)
Check the status of the CR Guide Frame
Lubricate the CR Unit and CR Gudie Frame
3 Is the CR Guide Frame dirty from paper dust or mist? Is a lubrication Go to step 4
contacting point after cleaning.
shortage occurring?
Check the status of the CR Scale.  Clean, if dirty.
4 Go to step 5
Is the CR Scale dirty or damaged?  Replace the CR Scale in the case of damage.

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Check the status of the CR Encoder FFC  Properly connect the CR Encoder FFC.
5 Check the CR Encoder FFC to make sure that it is not inserted obliquely or Go to step 6  Replace the CR Encoder FFC (head FFC) in
damaged. the case of damage.
Perform CR Motor operation check
6 Go to step 7 Replace the CR Motor.
Does the CR Motor operate (rotate)?
7 Replace the Printer Mechanism. End

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CR ERROR (3)
 Error name
 CR PID excess speed error (error code: 000022)
 CR load position excess speed error (error code: 000032)
 Cause
 State in which driven at unexpected speed (fast) for control.
 Suspected cause
 CR Timing Belt detached or broken
 Troubleshooting
Check the CR Timing Belt Replace the following parts in sequence.
Is the timing belt detached or broken?  CR Motor
 When the belt is detached, reattach it.
1  Main Board Assy
 When the belt is broken, replace the CR Unit.
(If the trouble is not resolved, contact the
EPSON Service Department.)

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CR ERROR (4)
 Error name
 CR PID underspeed error (error code: 000025)
 Cause
 When lower than the expected speed is detected
 Suspected cause
 Jammed paper remained
 Foreign object remained
 Contamination of CR scale
 Troubleshooting
Visually check the CR scanning section Remove the jammed paper and foreign object.
1 Go to step 2
Is there no paper jam paper and foreign object in the CR scanning section?
Check the status of the CR Scale.  Clean, if dirty.
2 Go to step 3
Is the CR Scale dirty or damaged?  Replace the CR scale in the case of damage.
Check the connection of the CR Encoder FFC.  Properly connect the CR Encoder FFC.
3 Check the CR Encoder FFC to make sure that it is not inserted obliquely. Go to step 4  Replace the CR Encoder FFC (head FFC) in
the case of damage.
Perform CR Motor operation check
4 Go to step 5 Replace the CR Motor.
Does the CR Motor operate (rotate)?

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PF ERROR (1)
 Error name
 PF PID driving time error (error code: 000040)
 PF load position driving time error (error code: 000050)
 Cause
 The drive time of the motor exceeded the set time.
 Suspected cause
 Troubleshooting

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PF ERROR (2)
 Error name
 PF PID excess load error (error code: 000041)
 PF PID reverse error (error code: 000043)
 PF PID lock error (error code: 000044)
 PF load position excess load error (error code: 000051)
 PF load position reverse error (error code: 000053)
 Cause
 State in which load of PF Motor exceeds expected load
 Suspected cause
 Feed rollers are worn out.
 Gears locking due to foreign object
 PF gear train parts damaged
 Contact damage (contact failure)/disconnection/half insertion of PF Encoder FFC
 PF Encoder failure
 PF Scale failure
 PF Motor failure
 Troubleshooting
Visually check the paper feed path.
1 Go to step 2 Remove the jammed paper and foreign object.
Is there no jammed paper or foreign object remaining in the paper feed path?
Check the status of the feed rollers.  Replace the Paper Guide Upper Assy.
2 Is the PF Roller or Paper Guide Upper Assy damaged or worn out? Go to step 3  Replace the Printer Mechanism if there are
any scratches or wearout on the PF roller.
Visually check the PF gear train parts.  Remove any foreign objects, if present.
3 Check the PF gear train parts to make sure that there is no foreign object on or Go to step 4  Replace the Printer Mechanism if the gear is
damage to them. damaged.

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Check the status of the PF Encoder and FFC  Replace the PF Encoder Board if parts are
Check the PF Encoder to make sure that it is not damaged, and there is no damaged.
4 disconnection or contact failure in the FFC. Go to step 5  Properly connect the FFC.
 Replace the Printer Mechanism if the FFC is
damaged.
Check the status of the PF Scale.  Clean, if dirty.
5 Go to step 6
Is the PF Scale dirty or damaged?  Replace the PF Scale, if damaged.

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PF ERROR (3)
 Error name
 PF PID excess speed error (error code: 000042)
 PF load position excess speed error (error code: 000052)
 Cause
 Suspected cause
 PF Timing Belt detached or broken
 PF gear train part damaged
 PF Motor failure
 Troubleshooting
Check the PF Timing Belt  When the belt is detached, reattach it.
1 Is the timing belt detached or broken? Go to step 2  When the belt is broken, replace the Printer
Mechanism.
Visually check the PF gear train parts.
2 Check the PF gear train parts to make sure that there is no foreign object on or Go to step 3 Replace the Printer Mechanism.
damage to them.
Replace the Main Board Assy. Contact the EPSON Service Department.
3 End

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ASF ERROR (1)

 Error name
 ASF PID driving time error (error code: 000060)
 ASF load position driving time error (error code: 000070)
 Cause
 The drive time of the motor exceeded the set time.
 Suspected cause
 Motor cable disconnection or cable contact failure
 Troubleshooting
Visually check the status and connection of ASF Motor Cable (CN80).  Correctly insert the ASF Motor Cable
1 Is the ASF Motor Cable (CN80) connected properly? (Refer to P. 592) Go to step 2 (CN80).
 Replace the Printer Mechanism if damaged.

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ASF ERROR (2)

 Error name
 ASF PID excess load error (error code: 000061)
 ASF PID reverse error (error code: 000063)
 ASF PID lock error (error code: 000064)
 ASF load position excess load error (error code: 000071)
 ASF load position reverse error (error code: 000073)
 Cause
 State in which load of ASF Motor exceeds expected load
 Suspected cause
 Paper path damaged and feed roller worn out
 ASF gear train parts failure
 Contact damage (contact failure)/disconnection/half insertion of ASF Encoder FFC
 ASF Encoder failure
 ASF Scale failure
 ASF Motor failure
 Troubleshooting
Check the status inside paper conveyance path_1
1 Check the paper conveyance path (LD Frame Assy to PF Roller) to make sure Go to step 2 Remove the jammed paper and foreign object.
that there is no remaining jammed paper (paper fragments) or foreign objects.
Check the status inside paper conveyance path_2
Replace the Printer Mechanism if there are
2 Check the paper conveyance path (LD Frame Assy to PF Roller) to make sure Go to step 3
scratches or damage.
that there are no scratches or damage.
Check the feed roller and conveyance roller state. Replace the LD Frame Assy or Rear Unit if
3 Go to step 4
A conveyance roller is not damaged or worn out. there are scratches or damage.
Check the connection of the ASF Motor connectors. Correctly insert the ASF Motor Cable (CN80).
4 Go to step 5
Is the ASF Motor cable (CN80) properly connected? (Refer to P. 592) (Replace the Printer Mechanism if damaged.)

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Visually check the ASF gear train parts.  Remove any foreign objects, if present.
5 Check the ASF gear train parts to make sure that there is no foreign object on Go to step 6  Replace the Printer Mechanism if the ASF-
or damage to them. related gear is damaged.
Check the status of the ASF Encoder and FFC.  Properly connect the ASF Encoder FFC.
Make sure there is no damage in the ASF Encoder, and no contact point  Replace the Printer Mechanism if the contact
6 Go to step 7
damage, disconnection, or half insertion, etc. in the FFC. point is damaged or the ASF Encoder FFC is
disconnected.
Check the status of the ASF Scale.
7 Go to step 8 Replace the Printer Mechanism.
Is the ASF Scale dirty or damaged?

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ASF ERROR (3)

 Error name
 ASF PID excess speed error (error code: 000062)
 ASF load position excess speed error (error code: 000072)
 Cause
 Suspected cause
 Disconnection or contact failure of the ASF Encoder FFC
 ASF gear train part damaged
 ASF Encoder failure
 Troubleshooting
Check the connection of the ASF Encoder FFC. Properly insert the ASF Encoder FFC.
1 Check the ASF Encoder FFC to make sure that there is no disconnection or Go to step 2 (Replace the Printer Mechanism if the FFC is
contact failure. damaged.)
Check the ASF gear train parts. Replace the Printer Mechanism if it drops out,
2 Go to step 3
Is the ASF gear train parts detached or broken? is damaged, or deviates.

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ADDITIONAL ASF ERROR (1)

 Error name
 2nd ASF PID driving time error (error code: 000080)
 2nd ASF load position driving time error (error code: 000090)
 Cause
 The drive time of the ASF Motor (Optional Cassette Unit) exceeded the set time.
 Suspected cause
 Cable disconnection or contact failure in the Optional Cassette ASF Motor
 Optional Paper Cassette Main Board Assy failure
 Troubleshooting
Check the connection of the optional cassette ASF motor cable.  Correctly insert the Optional Cassette ASF
Is the Optional Cassette ASF Motor Cable (CN13) connected properly? Motor Cable (CN13).
1 Go to step 2
(Refer to P. 592)  Replace the Optional Cassette Unit in the
case of damage of the motor cable.
Replace the Optional Paper Cassette Main Board Assy.
2 Does the error occur after replacing the Optional Paper Cassette Main Board Contact the EPSON Service Department. End
Assy?

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 Error name
 2nd ASF PID excess load error (error code: 000081)
 2nd ASF PID reverse error (error code: 000083)
 2nd ASF PID lock error (error code: 000084)
 2nd ASF load position excess load error (error code: 000091)
 2nd ASF load position reverse error (error code: 000093)
 Cause
 Jammed paper remained  Locked because ASF gear train part failure
 ASF Encoder Assy failure  ASF Motor (Optional Cassette Unit) failure
 Paper path damaged and feed roller worn out  Optional Paper Cassette Main Board Assy failure
 Gears locking due to foreign object
 Suspected cause
 Disconnection or contact failure of the ASF Encoder FFC in the optional cassette
 State in which load of ASF (Optional Cassette Unit) motor exceeds expected load
(There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
 Troubleshooting
Visually check the paper feed path.
1 Go to step 2 Remove the jammed paper.
Is there no jammed paper remaining in the paper feed path?
Check the Vertical Feed Roller state  Clean or replace the Vertical Feed Roller
2 The Vertical Feed Roller is not damaged or worn out. Go to step 3  Replace the Vertical Feed Roller in the case
of damage.
Check the ASF gear train parts of the Optional Cassette Unit. Replace the Optional Paper Cassette Main  Remove the foreign object.
Check the optional cassette ASF wheel column components to make sure that Board Assy.  Replace the Optional Cassette Unit in the
3
foreign objects are not stuck, and there is no damage. (If the trouble is not resolved, contact the case of damage.
EPSON Service Department.)

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 Error name
 2nd ASF PID excess speed error (error code: 000082)
 2nd ASF load position excess speed error (error code: 000092)
 Cause
 Suspected cause
 ASF gear train parts detached or broken
 Troubleshooting
Check the ASF gear train parts of the Optional Cassette Unit. Correct any drop-out or shifting.
1 Is the ASF gear train parts detached or broken? Go to step 2 (Replace the Optional Cassette Unit in the case
of damage.)
Replace the Optional Paper Cassette Main Board Assy. Replace the Optional Cassette Unit.
2 Does the error occur after replacing the Optional Paper Cassette Main Board (If the trouble is not resolved, contact the End
Assy? EPSON Service Department.)

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IS ERROR (1) IS ERROR (2)

 Error name  Error name
 IS PID driving time error (error code: 000100)  IS PID excess load error (error code: 000101)
 Cause  Cause
 The IS Motor is continuously running for 30 seconds or more.  State in which load of I/S Motor exceeds expected load
 Suspected cause  Suspected cause
 Contamination of IS Scale  Gears of the Inksystem Assy locked due to foreign object
 F/W runaway  Inksystem Assy failure
 Troubleshooting  Troubleshooting
Step Check and measure Yes No Step Check and measure Yes No
Check the power connection. Visually check the gears of Inksystem Assy. Replace the Remove the
1 Does the error recur when the printer power is Go to step 2 End Is there no foreign object on the gears? Inksystem foreign
turned off/on? Assy. object.
Check for the firmware. Update the (If the trouble
firmware. is not
Check whether or not the firmware is the latest 1
resolved,
version using the Adjustment program. (If firmware
contact the
cannot be
EPSON
2 Go to step 3 updated,
Service
contact the
Department.)
EPSON
Service
Department.)
Visually check for the IS Scale. Clean the IS
Check the dirt on the IS Scale, and make sure there Scale.
is no problem. (Replace the
3 Go to step 4 Inksystem
Assy if
cleaning is
difficult.)
Replace the Inksystem Assy. Contact the
Does the error occur after replacing the Inksystem EPSON
4 End
Assy? Service
Department.

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 IS PID excess speed error (error code: 000102)  IS PID reverse error (error code: 000103)
 Cause  Cause
 State in which rotation speed of I/S Motor exceeds expected rotation  The IS Motor drive has been reversed.
speed
 Suspected cause
 Suspected cause  Contamination of IS Scale
 Contamination of IS Scale
 Troubleshooting
 Troubleshooting
Step Check and measure Yes No Visually check for the IS Scale. Clean the IS
Visually check for the IS Scale. Clean the IS Check the dirt on the IS Scale, and make sure there Scale.
Check the dirt on the IS Scale, and make sure there Scale. is no problem. (Replace the
is no problem. (Replace the 1 Go to step 2 Inksystem
1 Go to step 2 Inksystem Assy if
Assy if cleaning is
cleaning is difficult.)
difficult.) Replace the Inksystem Assy. Contact the
Replace the Inksystem Assy. Contact the Does the error occur after replacing the Inksystem EPSON
2 End
Does the error occur after replacing the Inksystem EPSON Assy? Service
2 End Department.
Assy? Service
Department.

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 IS PID lock error (error code: 000104)  DCP1 driving time error (error code: 001012)
 Cause  Cause
 The IS Motor is not running.  The Decompression Pump Motor (DCP1) is continuously running for
30 seconds or more.
 Suspected cause
 Gears of the Inksystem Assy locked due to foreign object  Suspected cause
 Gear phase shift  F/W runaway
 Decompression Pump Assy failure
 Troubleshooting
 Troubleshooting
Visually check the gears of Inksystem Assy. Replace the Remove the Step Check and measure Yes No
Is there no foreign object on the gears? Inksystem foreign Check for the firmware.
Assy. object. Update the
1 Check whether or not the firmware is the latest Go to step 2
(If the (Replace the firmware.
version using the Adjustment program.
trouble is not Inksystem
1 Replace the Decompression Pump Assy. Contact the
resolved, Assy if
Does not an error occur after replacing the EPSON
contact the removal is 2 End
Decompression Pump Assy? Service
EPSON not possible.)
Department.
Service
Department.)

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IS ERROR (7)
Ink Leak Sensor
 Error name
 Ink leak error (error code: 034841)
 Cause
 There is ink or moisture in the Ink Leak Sensor.
 Suspected cause
 Mis-detection due to condensation
 Ink leakage
 Troubleshooting
Step Check and measure Yes No RIPS Housing
Visually check the printer exterior. Place in an

There is no condensation on printer exterior. environment
with 10 to
35°C
temperature
and 20 to
80%
1 Go to step 2
humidity for
10 min. or
more, and
then turn on
the power
supply
again.
Replace the Ink Leak Sensor* Contact the Ink Leak Sensor Ink Tube Guide Holder
The error recurs even after replacing the Ink Leak EPSON
2 Service End
Sensor. (Under the Tube Guide and at the RIPS
Unit bottom surface) Department. Figure 4-3. Ink Leak Sensor
*: There are three Ink Leak Sensors in the RIPS Housing, and one under the RIPS Unit
and the printer’s ink tube joint (Ink Tube Guide Holder). Check the status of the Ink
Leak Sensor by removing the RIPS Unit.

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ADDITIONAL LIFT ERROR (1)

 Error name
 LFT2 PID driving time error (error code: 000180)
 Cause
 The drive time of the Optional LIFT Motor has exceeded a fixed value.
 Suspected cause
 Optional Cassette ASF Motor cable failure
 Troubleshooting
Check the Optional Cassette ASF Motor cable.  Correctly insert the optional cassette ASF
Is the optional cassette ASF motor cable (CN13) connected properly? (Refer motor cable (CN13).
1 Go to step 2
to P. 592)  Replace the Optional Cassette Unit in the
case of cable damage.

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 Error name
 LFT2 PID excess load error (error code: 000181)
 LFT2 PID lock error (error code: 000184)
 Cause
 The load became unexpectedly high with hopper lift driving.
 State in which load of motor exceeds expected load, and motor does not rotate at all
 Suspected cause
 Foreign object in Paper Cassette  Lift Phase Sensor failure
 Paper incorrectly loaded or number of sheets loaded exceeds maximum  Lift Motor failure
 Damage to or foreign object trapped in lift gear train parts  Optional Paper Cassette Main Board Assy failure
 Troubleshooting
Check for the Paper Cassette (1)
1 Go to step 2 Remove the foreign object.
Check that there is no foreign object in the paper cassette.
Check for the Paper Cassette (2)  Reduce the number of sheets of paper loaded.
2 Check that more than the maximum number of sheets of paper is not loaded. Go to step 3  Properly set the paper.
Furthermore, is the paper loaded correctly?
Check for the Paper Cassette (3)  Replace the Paper Cassette if there is an error
Check the hopper-up mechanism of the paper cassette to make sure that it is in the hop-up action.
3 working correctly. Go to step 4  Replace the (1) Lift Up Gear 30T or (2) Lift
(Check if the Hopper operates when the left-side gear of the paper cassette is Up Sector Gear 40T if the left-side gear of
touched by hand.) the Paper Cassette is replaced.
Visually check the Lift gear train parts.  Remove any foreign objects, if present.
4 Check the Lift gear train parts to make sure that there is no foreign object on Go to step 5  Replace the Optional Cassette Unit if the Optional
or damage to them. Lift Wheel Column components are damaged.
Check the connection of the Optional Lift Phase Sensor. Properly connect the Optional Lift Phase
Check the connection of the Optional Lift Phase Sensor Connector (CN4), Sensor Connector (CN4).
5 Go to step 6
and make sure there are no problems. (Refer to P. 592) (Replace the Optional Cassette in the case of
cable damage.)
Replace the Optional Paper Cassette Main Board Assy.
6 Does the error occur after replacing the Optional Paper Cassette Main Board Replace the Optional Cassette Unit. End
Assy?

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 Error name
 LFT2 PID excess speed error (error code: 000182)
 Cause
 Suspected cause
 The Optional Lift Wheel Column components are damaged or a foreign object has entered
 Troubleshooting
Check the Lift gear train parts.  Correct any drop-out or shifting.
1 Is the Lift gear train parts detached or broken? Go to step 2  Replace the Optional Cassette Unit in the
case of damage.

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EMERGENCY STOP ERROR CAUSED BY COVER OPENING HOME POSITION SEEK ERROR
 Emergency stop error caused by cover opening  Home position seek error (error code: 34001)
(error code: 030004)
 Cause
 Cause  Occurs if the home position seek failed.
 Occurs if the rear cover or Optional Paper Cassette Rear Cover is
 Suspected cause
opened during motor driving.
(This error is not displayed on the Printer, and only the information is  Paper jam or foreign object in CR operation area
retained internally as history.)  CR Lock Lever failure
 Suspected cause  Troubleshooting
 The cover opened during motor driving Step Check and measure Yes No
Check for paper jam and foreign object Remove the
Check that there is no paper jam or foreign object jammed paper
1 Go to step 2
in the CR operation area. and foreign
object.
Check the CR Lock Lever operation Contact the
Replace the
Turn on the power and check that the CR Lock EPSON
2 Inksystem
Lever is operating. Service
Assy.
Department.

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PRINTHEAD ELECTRICAL ERROR(1) PRINTHEAD ELECTRICAL ERROR (2)

 Transistor temperature error (error code: 031003)  X-Hot detect error (pre printing) (error code: 031001)
 Cause  X-Hot detect error (after flushing) (error code: 031002)
 Occurs if the main board exceeds a set temperature.  Head temperature error (error code: 031004)
 Suspected cause  Cause

 The ambient temperature around the Main Board has exceeded 95  Occurs if the head temperature exceeds a set temperature.
degrees C.  Suspected cause
 Main Board failure  The ambient temperature around the Printhead has exceeded 80
 Troubleshooting degrees C.
 Head FFC inserted slanted
 Printhead failure
Does the error occur when turning the power off Replace the
and back on? Main board  Troubleshooting
Assy.
(If the trouble Step Check and measure Yes No
1 is not Visually check for the Head FFC connection Properly

End
resolved, state. connect the
contact the Check the Head FFC to make sure that it is not Head FFC.
EPSON 1 Go to step 2
inserted obliquely or disconnected, and that all (Replace the
Service connections are proper. Head FFC,
Department.) if damaged.)
Replace the Printhead. Contact the
Does the error occur after replacing the Printhead? EPSON
2 End
Service
Department.

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PRINTHEAD ELECTRICAL ERROR (3) PRINTHEAD ELECTRICAL ERROR (4)

 Printhead fuse blown error (error code: 031006)  VBS over-voltage error (error code: 031008)
 Cause  Cause
 Occurs if the Printhead fuse has blown.  Occurs when an abnormal voltage is applied to the head drive circuit
during printing.
 Suspected cause
 Fuse blown due to overcurrent, etc.  Suspected cause
 Printhead failure  Head FFC oblique insertion and protective solution leakage
 Printhead drive circuit failure in main board  Printhead failure
 Head FFC oblique insertion and protective solution leakage  Printhead drive circuit failure in main board
 Troubleshooting  Troubleshooting
Step Check and measure Yes No Step Check and measure Yes No
Visually check for solution leakage. Replace the Visually check for solution leakage. Replace the
Printhead and Check the Head FFC to make sure that there is no Printhead and
1 Check the Printhead FFC to make sure that there is Go to step 2 1 Go to step 2
Head FFC solution leakage or discoloration. Head FFC
no solution leakage or discoloration.
Assy. Assy.
Visually check for the Head FFC connection Properly Visually check for the head FFC connection Properly
state. connect the state. connect the
Head FFC. Check the Head FFC to make sure that it is not Head FFC.
Check the Head FFC to make sure that it is not 2 Go to step 3
2 Go to step 3 inserted obliquely or disconnected, and that all (Replace the
inserted obliquely or disconnected, and that all (Replace the
connections are proper. Head FFC, connections are proper. Head FFC,
if damaged.) if damaged.)
Replace the Printhead. Replace the Printhead.

3 Go to step 4 End 3 Go to step 4 End
Does the error occur after replacing the Printhead? Does the error occur after replacing the Printhead?
Replace the Main Board Assy. Contact the Replace the Main Board Assy. Contact the
EPSON Does the error occur after replacing the Main Board EPSON
4 Does the error occur after replacing the Main Board End 4 End
Service Assy? Service
Assy?
Department. Department.

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PRINTHEAD ELECTRICAL ERROR (5) ADDITIONAL CASSETTE FW ERROR (1)

 HCS error (error code: 031011)  Over adding connection error (error code: 032001)
 Cause  Cause
 Occurs if communication is not possible between the print head and  State in which more than two additional cassettes connected
Main Board Assy.
 Suspected cause
 Suspected cause  More than the maximum number of additional cassettes connected
 Troubleshooting
 Head FFC disconnection or oblique insertion
 Install within the specified number of additional cassettes.
 Disconnection or short-circuiting of main board
 Troubleshooting
Step Check and measure Yes No ADDITIONAL CASSETTE FW ERROR (2)
Check for the firmware. Update the
 Error name
Check whether or not the firmware is the latest firmware.
version using the Adjustment program. Go to step 2  Unsupported additional cassette connection error
1 Go to step 2
if recovery (error code: 032002)
is not
possible  Cause
Visually check for the Head FFC connection Properly  Occurs when an unsupported additional cassette is connected.
state. connect the
Head FFC.  Suspected cause
Check the Head FFC to make sure that it is not
2 Go to step 3
inserted obliquely or disconnected, and that all (Replace the  Unsupported additional cassette connected
connections are proper. Head FFC,
if damaged.)  Troubleshooting
Replace the Printhead.  Use supported additional cassettes.
3 Go to step 4 End
Does the error occur after replacing the Printhead?
Replace the Main Board Assy. Contact the
Does the error occur after replacing the Main Board EPSON
4 End
Assy? Service
Department.

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ADDITIONAL CASSETTE FW ERROR (3) ADDITIONAL CASSETTE FW ERROR (4)

 Addition contact state error 1 (Stop IR) (error code: 032051)  Addition recovery mode error (error code: 032101)
 Addition contact state error 2 (except Stop_IR)  Cause
(error code: 032052)
 Occurs when the recovery mode is entered due to a failure of the
 Cause firmware update of the additional cassette.
 Optional Cassette Unit installation failure  Suspected cause
 Foreign object in connection part  Firmware update is failure
 Drawer Connector failure
 Troubleshooting
 Suspected cause
Update the firmware. Replace the
 The connection terminal is thought to have a connection failure at the Check if the error is displayed even after firmware Optional
Printer and optional cassette connection part. update when the Optional Cassette has been Paper
1 End
connected. Cassette
 Troubleshooting Main Board
Assy.
Check the Optional Cassette Unit installation Reinstall the
state. Optional
1 Go to step 2
Check that the Additional Cassette is properly Cassette
installed. Unit.
Check the foreign material in connection part Remove the
Check that there is no foreign object trapped in the foreign
2 contact point between the main unit and the Go to step 3 object from
Optional Cassette Unit. connection
part.
Replace the Drawer Connector. Replace the
Does the error occur after replacing the Drawer Optional
Connector? Paper
3 End
Cassette
Main Board
Assy.

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ADDITIONAL CASSETTE FW ERROR (5) CSIC ERROR (1)

 Addition communication error 1 (error code:032151)  CRCM fuse blown error (error code: 033001)
 Addition communication error 2 (error code:032152)
 Addition communication error 3 (error code:032153)  Cause
 Addition communication error 4 (error code:032154)  Decline in CRCM input voltage (VHV)
 Addition communication error 6 (error code:032156)  Suspected cause
 Addition communication error 7 (error code:032157)  FFC disconnection in CRCM
 Addition communication error 8 (error code:032158)  Short-circuiting due to oblique insertion of FFC in CRCM
 Addition communication error 9 (error code:032159)  Communication failure in main board and CRCM Board
 Addition communication error 11 (error code:032161)  Main Board failure
 Addition communication error 12 (error code:032162)  Troubleshooting
 Cause
 Communication data abnormality due to noise etc.
Visually check for the FFC of CRCM. Reconnect
 Occurs when changing the number of stages of additional cassettes the FFC that
Check the CRCM FFC to make sure that it is not
while the power is on. inserted obliquely. connects the
 Suspected cause CRCM and
the main
 Drawer Connector failure board.
1 Go to step 2
 Optional Paper Cassette Main Board Assy failure (Replace the
 Main Board failure FFC if it is
 Troubleshooting disconnecte
d or there
Step Check and measure Yes No are burrs.)
Check if the error occur with turning the printer Replace the Main Board Assy. Contact the
off and on. Does the error occur after replacing the Main Board EPSON
1 Go to step 2 End 2 End
Does the error occur when turning the power off and Assy? Service
back on? Department.
Check the replacement of the Optional Cassette Replace the
2 Replace the Optional Cassette with a normal Go to step 3 Main Board
product, and then check the status. No error occurs. Assy.
Replace the Drawer Connector. Replace the
Does the error occur after replacing the Drawer Optional Paper
3 End
Connector? Cassette Main
Board Assy.

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CSIC ERROR (2) CSIC ERROR (4)

 Other ink device error (error code: 033003)  CRCM access error (read) (error code: 033006)
 Other ink device error (error code: 033004)  CRCM access error (write) (error code: 033007)
 Other ink device error (error code: 033005)  Cause
 Cause  Communication error when reading/writing data from the CRCM
 Other ink device error  Suspected cause
 Suspected cause  Main Board failure
 Incorrect destination settings in the Printer  CRCM failure
 Communication error due to Main Board failure  FFC disconnection in CRCM
 Troubleshooting  Short-circuiting due to oblique insertion
 Replace the Main Board Assy.  Communication failure in main board and CRCM Board
(Since the settings are made by using the inspection program before  Troubleshooting
shipment, resetting is not possible at the workplace.)
 Contact the EPSON Service Department.
Visually check for the FFC of CRCM. Replace the Reconnect
Check the CRCM FFC and make sure that it is not Main Board the FFC that
CSIC ERROR (3) Assy. connects the
inserted obliquely or disconnected.
CRCM and
 Error name the main
 CRCM access error (firmware failure) (error code: 033008) 1 board.
 CSIC access error (hardware failure) (error code: 033010) (Replace the
FFC if it is
 Cause disconnected
or there are
 Communication error due to main unit failure burrs.)
 Suspected cause
 Main board failure
 SOC failure
 Troubleshooting
 Replace the Main Board Assy.

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FW ERROR (1) FW ERROR (3)

 Error caused by other than printer device (error code: 060001)  Error due to PCD verify command (error code: 060003)
 Cause  Cause
 Internal error in the printer due to a fatal error of the scanner.  Error due to PCD verify command
 Suspected cause  Suspected cause
 A fatal error has occurred in the scanner.  Error that occurs when the process inspection has failed.
Normally, does not occur at the workplace.
 Troubleshooting
 Cancel the fatal error in the scanner.  Troubleshooting
 Contact the EPSON Service Department.
FW ERROR (2)
 Error name
 Driver mismatch error (error code: 060002)
 Cause
 Driver mismatch error
 Suspected cause
 Occurs during the combination of the regular printer and custom
driver, etc.
 Troubleshooting
 Install the regular driver.

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4.2.3 Troubleshooting from Failure Symptom

Table 4-3. Symptom List
Symptom Reference
Nozzles missing p. 133
Ink bleed p. 135
White or black bands p. 138
Print position offset in CR operation direction p. 141
Print position offset in feed direction p. 143
Lines not smooth and ruled-line deviation p. 145
Print smudges p. 148
Blank printout (blank paper ejected) p. 151
ADF/scanner trouble p. 154
Paper damaged or bent p. 157
Double feeding p. 159
The product cannot be powered on p. 161

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NOZZLES MISSING
 Symptom
Nozzles missing
 Cause
 Nozzles clogged
OK NG
Figure 4-4. Nozzles Clogged
 Inksystem Assy dirty (Cap or Wiper dirty)

 Air bubbles collected in ink tubes
 Inksystem Assy failure

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 Troubleshooting

Check the nozzle check pattern Execute the head cleaning.
Print nozzle check patterns and check whether there are nozzles missing or deflection. The standard cleaning strength depending on the number of
missing nozzles is as described below.
1 Nozzle condition is excellent? End (No reproduction) • CL1: No. of missing nozzles (1 to 5)
• CL2: No. of missing nozzles (6 to 20)
• CL3: No. of missing nozzles (21 or more)
If the symptom continues to occur, go to step 3.
Check the Inksystem Assy  When cap/wiper is dirty
Check the following point about the Inksystem Assy. Clean the cap surface / wiper part (p. 583).
(Before implementation, refer to “6.2.2.1 Unlocking the CR Unit (P. 235)”, and then unlock  When capping failure of the nozzle surface is confirmed
the CR.) Replace the Inksystem Assy (p. 378).
1. Check the cap parts  When the wiper part breakage / wiper operation failure is
confirmed
• Check that the cap surfaces are not dirty.
2 Go to step 3 Replace the Inksystem Assy (p. 378).
• Manually turn the gear of the Inksystem Assy, move the cap up and down, and visually
check that the nozzle surface has been appropriately capped.
If nozzle missing is not improved after performing the above,
2. Check the wiper parts
go to step 3.
• Check that there is not soiling or damage to the wiper parts
• Manually turn the gear of the Inksystem Assy, and make sure the wiper is properly
moving to the front and backward.
Inksystem Assy is correct condition?
Check the ink tubes Execute the head cleaning and then check that the bubbles
Visually check that air bubbles have not collected in the ink tubes. have been removed from inside the tubes If nozzle missing is
3 (If there are parts where the color is unmistakably pale in the supply system ink tubes, air Go to step 4 not improved after performing the above, go to step 4.
bubbles may have collected.)
Ink tube is correct condition?
Replace the printhead.
4 End Contact the EPSON Service Department.
Has the phenomenon (missing nozzle) been resolved?

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INK BLEED
 Symptom
Characters and images are distorted or blurred
Figure 4-5. Ink bleed

 Cause
 ADF/SCN Unit failure
 Miss-match the Printer setting and print paper.
 Paper
 Ink
 PG adjustment value deviation
 Temperature and Humidity Sensor failure

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 Troubleshooting

Check whether printing or copying  Occurs with copying only  Occurs with printing and copying.
1 Check whether the symptom occurs with printing or with copying. See ADF/scanner trouble (P. Go to the step 2
154).
Check the settings Change the settings.
Check that the print settings and paper type setting is correct.  When the phenomenon is improved
Explain that the phenomenon is caused due to an
2 Go to step 3
erroneous print setting, and get the setting corrected.
 When the phenomenon is not improved
Go to step 3
Check the paper Recommend using the standard paper.
3 Go to step 4
Print with standard paper and check that there is no character distortion or blurring.
Check the ink Recommend using genuine ink packs.
Check that genuine ink packs are attached. Also, confirm recurrence by a genuine ink pack.
Note that it is necessary to fill ink due to ink replacement
4 Go to step 5
inside the ink path.
If the symptom continues to occur after changing to the
genuine ink packs, go to step 5.
Print nozzle check patterns and check whether there are nozzles missing or deflection. The standard cleaning strength depending on the number
of missing nozzles is as described below.
Nozzle condition is excellent? • CL1: No. of missing nozzles (1 to 5)
5 Go to step 6 • CL2: No. of missing nozzles (6 to 20)
*If nozzle missing is not improved, refer to Nozzles
missing (P. 133).
Check the PG Perform the PG Adjustment (p. 559).
Check the PG with the thickness gauge and check that it is within the specified value range If the symptom continues to occur after performing the PG
6 Go to step 7
(1.55 ±0.10 mm). adjustment, go to step 7.
Is the PG within the standard value?

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Check the Temperature and Humidity Sensor
Make sure the Temperature and Humidity Sensor is operating properly.
1. Perform the Temperature and Humidity Sensor check from the adjustment program, and
check the output value.
The following abnormal values occur when the Temperature and Humidity Sensor fails:
7  Error judgment standard Replace the Printhead (p. 403). Replace the Temperature and Humidity Sensor (p. 263).
• Disconnection: 0 degrees C or below
• Short-circuiting: 60 degrees C or above
2. Touch the Temperature and Humidity Sensor with your hand, and check the change in the
output value.
Does the Temperature and Humidity Sensor operate normally?

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WHITE OR BLACK BANDS

 Symptom
White or black (dark) bands occur in the horizontal direction on images.
Sub scanning line (feed) direction

Main scanning line (CR operation) direction
Figure 4-6. White or black bands

 Cause
 Rear Unit installation failure
 Paper settings of main unit or printer driver settings are inappropriate.
 Nozzles missing
 Adjustment values are inappropriate
 Paper skewed

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 Troubleshooting

Check for the installation status of the Rear Unit. Reinstall the Rear Unit properly.
1 Check that the Rear Unit is installed properly. Go to step 2 If the symptom continues to occur after
performing the above, go to step 2.
Check the settings Change the settings.
Check for the settings listed below.  When the phenomenon is improved
1. Check that the paper type and size are appropriate. Explain that the phenomenon is caused due to
2 Go to step 3 an erroneous setting, and get the setting
2. Check that the rubbing avoidance mode is “off”.
corrected.
Is the setting appropriate?
Go to step 3
Print nozzle check patterns and check whether there are nozzles missing or deflection. The standard cleaning strength depending on the
Nozzle condition is excellent? number of missing nozzles is as described below.
* If nozzle missing is not improved, refer to
Nozzles missing (P. 133).
Perform adjustments.
Perform adjustments listed below.
4 • PF/EJ adjustment (p. 577) End Go to step 5
• PF band adjustment (p. 578)
Has the phenomenon been improved upon?
Use the Print Quality Adjustment feature.
From the User Menu, implement Print Quality Adjustment.
[Print Quality Adjustment execution method]
1. Press the Help button, and then select “In the case of a problem”.
5 End Go to step 6
2. Select “Incorrect printing results”.
3. Select “Stripes and lines are present”.
4. Select “Resolve print problem”.

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Check whether or not skewing
1. Check that there is no paper skewing when feeding.
6 Contact the EPSON Service Department. Replace the Printer Mechanism.(p. 490)
2. Is there a difference between the banding on the left and right
(left black and right white, etc.)

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PRINT POSITION OFFSET IN CR OPERATION DIRECTION

 Symptom
The image is offset in the main scanning direction (left and right margins
are not equal) and the left or right edge of the image is cut off.
Figure 4-7. Print Position Offset in CR Operation Direction

 Cause
 Paper load position offset
 Print start position process adjustment value deviation
 Paper feeding failure
 PW Sensor is dirty or has deteriorated.
 PW Sensor adjustment value incorrect
 CR Scale dirty, damaged, or defective

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 Troubleshooting

Check the Paper Cassette. Correct the guide position.
Check that the paper size and guide position are appropriate.  When the phenomenon is improved
Are the paper size and guide position appropriate? Explain that the phenomenon is caused due to
1 Go to step 2 improper paper guide position, and get the
paper guide position setting corrected.
Go to step 2
Check the settings. Change the settings.
Check the settings of the main unit/printer driver listed below.  When the phenomenon is improved
 Check that the paper type/size settings are appropriate. Explain that the phenomenon is caused due to
2  Check that a value other than “0” is not input for the offset in the extended Go to step 3 an erroneous setting, and get the setting
settings of the printer driver. corrected.
Have the printer/driver settings been made correctly?  When the phenomenon is not improved
Go to step 3
Perform the First dot position adjustment.
3 End Go to step 4
Perform the First dot position / PW adjustment (p. 576).
Check the rollers. If roller is damaged, replace the rollers listed
Check that the pickup/conveyance rollers are not deformed or worn out. below.
Are the pickup and conveyance rollers normal? • Pickup Roller Assy (p. 453)
4 Go to step 5
• Retard Roller (p. 453)
• Paper Guide Upper Assy (p. 468)
• Rear Unit (p. 453)
Check the CR Scale.  If the CR Scale is dirty
Visually check the CR Scale to confirm that it is not dirty or damaged. Clean the CR Scale with a dust-free cloth.
5 Is the CR Scale normal. Go to step 6  If there are scratches on the CR Scale
Replace the CR Scale (p. 389).
Replace the CR Unit.
6 Replace the CR Unit. (p. 417) End Go to step 7
7 Replace the Main Board Assy. (p. 328) End Contact the EPSON Service Department.

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PRINT POSITION OFFSET IN FEED DIRECTION

 Symptom
The image is offset in the sub scanning (feed) direction (top and bottom
margins are not equal) and the top or bottom edge of the image is cut off.
Figure 4-8. Print Position Offset in Feed Direction

 Cause
 The paper that is being used is inappropriate.
 Paper feeding failure
 PE Sensor Lever failure
 PE Sensor is dirty, failure, or has deteriorated.
 CR Unit (PW Sensor) is dirty or failure.

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 Troubleshooting

Check the paper. Change the paper to suitable paper.
Check that suitable paper (1. paper is not printed. 2. paper don't have punch holes,  When the phenomenon is improved
etc.) is being used. Explain that the phenomenon is caused due to
1 Has the appropriate paper been used. Go to step 2 the paper, and make sure the appropriate paper
is used.
Go to step 2
Check the settings of the main unit/printer driver listed below.  When the phenomenon is improved
 Check that the paper type/size settings are appropriate. Explain that the phenomenon is caused due to
2  Check that a value other than “0” is not input for the offset in the extended Go to step 3 an erroneous setting, and get the setting
settings of the printer driver. corrected.
Have the printer/driver settings been made correctly?  When the phenomenon is not improved
Go to step 3
Check the rollers. If roller is damaged, replace the rollers listed
Check that the pickup/conveyance rollers are not deformed or worn out. below.
Are the pickup and conveyance rollers normal? • Pickup Roller Assy (p. 453)
3 Go to step 4 • Retard Roller (p. 453)
• Paper Guide Upper Assy (p. 468)
• Rear Unit (p. 453)
Check the PE Sensor Lever.
Replace the PE Sensor Lever (p. 468).
4 Check that the state and movement of the PE Sensor Lever are normal. Go to step 5
Is the PE Sensor Lever operating normally?
Replace the CR Unit.
5 Replace the CR Unit. (p. 417) End Replace the Printer Mechanism. (p. 490)

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LINES NOT SMOOTH AND RULED-LINE DEVIATION

 Symptom
 Printed lines are not smooth.
 Lines printed in double in parts
 Color deviation of part of mixed colors
1 2 3
4 5 6
Figure 4-9. Ruled-Line Deviation And Lines Not Smooth

 Cause
 The paper that is being used is inappropriate.
 Nozzle failure (nozzles missing or deflection)
 CR Scale reading failure
 Foreign matter on CR scanning lines
 Overload when CR operation
 PG right and left difference
 Adjustment value failure

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 Troubleshooting
Check the paper. Change to the standard paper, or a paper without any folds or
Check that the paper surface is flat. creases.
Is a paper with a flat surface being used?  When the phenomenon is improved
Explain that the phenomenon is caused due to the paper,
1 Go to step 2
and make sure the standard paper free of any folds or
creases is used.
Go to step 2
2 • Check that the paper settings of the main unit/printer driver are appropriate. Go to step 3 If the symptom continues to occur, go to step 3.
• Make sure the print quality is set to Standard, or Quality First.
Print nozzle check patterns and check whether there are nozzles missing or deflection. The standard cleaning strength depending on the number of
Nozzle condition is excellent? missing nozzles is as described below.
* If nozzle missing is not improved, refer to Nozzles missing
(P. 133).
Check the CR Scale.  If the CR Scale is dirty
Visually check the CR Scale to confirm that it is not dirty or damaged. Clean the CR Scale with a dust-free cloth.
4 Is the CR Scale normal. Go to step 5  If there are scratches on the CR Scale
Replace the CR Scale (p. 389).
Check the CR operation  When load is applied in the CR operation
Check the following CR operation. Clean the CR Guide Frame and apply grease to it (p. 588).
* Unlock the CR Unit before the following checks (refer to 6.2.2.1 Unlocking the CR  When foreign objects are adhering on the CR Guide Frame
Unit (P. 235)) Remove the foreign object.
 Move the CR left and right while holding the belt and check that it moves smoothly. Go to step 6  When there are scratches on the CR Guide Frame
5
 Check that there is no foreign object on or damage to the CR Guide Frame. Replace the mechanical unit if there is damage on the CR
Guide Frame that may interfere with the CR operation. (p.
 Check that the CR Timing Belt is not damaged or worn out.
490)
Is there any problem with the check results of the above three points?
 If there are scratches or wear on the CR Timing Belt
Replace the CR Unit (CR Timing Belt) (p. 417).

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Check the PG
Perform the PG Adjustment (p. 559).
Check the PG with the thickness gauge and check that it is within the specified value
6 Go to step 7 If the symptom continues to occur after performing the PG
range (1.55 ±0.10 mm).
adjustment, go to step 7.
Perform the adjustments.
Perform the adjustments listed below.
1. Head angular mecha adjustment
7 2. Head angular adjustment End Replace the Printer Mechanism. (p. 490)
3. Bi-D adjustment
4. Paper skew adjustment

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PRINT SMUDGES
 Symptom
Unexpected smudges can be seen somewhere (including back side) on
printouts.
Figure 4-10. Print smudges

 Cause
 Contamination of Scanner Glass
 Contamination of Glass for ADF scanning
 Curling/waviness of the paper used
 Dirt transferred or foreign objects attached from feed path
 Dirt transferred or foreign objects attached from the printhead
 Dirt transferred from the CR Unit

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 Troubleshooting
Check whether printing or copying  Occurs with copying only.  Occurs with printing and copying.
1 Check whether the symptom occurs with printing or with copying. Refer to ADF/scanner trouble Go to step 2
(P. 154).
Confirm the contamination adherence. Clean the corresponding parts.
Check the items listed below to confirm that there is no dirt on the product. * If there are large ink deposits, check that there is no ink
 Check inside the product leaking.
Check that there is no noticeable dirt inside the product. If the symptom continues to occur, go to step 3.
 Check the platen
2 Check that there is no noticeable dirt on the platen. Go to step 3
 Check the feed path (roller surfaces)
Check that there is no dirt on the various feed rollers on the feed path.
 CR side surface
Check that there is no dust or ink adhered.
Are the check results OK (no dirt)?
Check the paper and settings 1. Change the paper or paper settings.
 Paper 2. Use the rubbing avoidance mode.
Check that the paper is in an appropriate state (no curling).  When the phenomenon is improved
 Settings Explain that the phenomenon is caused due to the paper or settings, and
3 Go to step 4
Check whether or not the paper settings are appropriate. make sure the appropriate paper and paper settings are used.
Are the paper status and paper settings appropriate? Also, recommend the user to use the wear (rubbing) prevention mode.
Go to step 4

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Visually check the Inksystem Assy.  When cap/wiper is dirty
Perform the following checks to make sure there is no problem in the Inksystem Assy Clean the cap surface / wiper part (p. 583).
related components.  When capping failure of the nozzle surface is confirmed
* Unlock the CR Unit before the following checks (refer to 6.2.2.1 Unlocking the CR Unit (P. Replace the Inksystem Assy (p. 378).
235))
 When the wiper part breakage / wiper operation failure is
1. Check the cap parts confirmed
Replace the Inksystem Assy (p. 378).
4 • Check that the cap surfaces are not dirty. Go to step 5
• Manually turn the gear of the Inksystem Assy, move the cap up and down, and
visually check that the nozzle surface has been appropriately capped. If the symptom continues to occur, go to step 5.
2. Check the wiper parts
• Check that there is not soiling or damage to the wiper parts.
• Manually turn the gear of the Inksystem Assy, and make sure the wiper is properly
moving to the front and backward.
Is the Inksystem Assy normal?
Check the PG Perform the PG Adjustment (p. 559).
Check the PG with the thickness gauge and check that it is within the specified value If the symptom continues to occur after performing the PG
5 Go to step 6
range (1.55 ±0.10 mm). adjustment, go to step 6.
Check the nozzle surface of the Printhead.  When the nozzle surface of the Printhead is dirt.
Check the condition of the Printhead (nozzle surface). Clean the nozzle surface of the Printhead using a dust-free
Make sure there are no scratches or dirt in the Printhead (nozzle surface). cloth.
6 Go to step 7
 When the Printhead (nozzle surface) is damaged
Replace the Printhead (p. 403).
Check around the CR Unit Clean the bottom of the CR Unit.
Replace the Printer Mechanism.
7 Remove the CR Unit and check that there is no dirt on the bottom surface. If the symptom continues to occur, replace the Printer
(p. 490)
Make sure there is no dirt on the bottom of the CR Unit. Mechanism. (p. 490)

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Epson WF C5790 WF C5790A WF C5710 ET 8700 WF C5210 WF C5290 WF C5290A Service Manuals 101 150

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Epson WF C5790 WF C5790A WF C5710 ET 8700 WF C5210 WF C5290 WF C5290A Service Manuals 101 150

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EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A

Troubleshooting Troubleshooting procedure 101

Troubleshooting Troubleshooting procedure 102

Step Check and measure Yes No

Troubleshooting Troubleshooting procedure 103

Troubleshooting Troubleshooting procedure 104

Troubleshooting Troubleshooting procedure 105

Troubleshooting Troubleshooting procedure 106

Troubleshooting Troubleshooting procedure 107

Step Check and measure Yes No

Troubleshooting Troubleshooting procedure 108

Troubleshooting Troubleshooting procedure 109

ASF ERROR (1)

Troubleshooting Troubleshooting procedure 110

ASF ERROR (2)

Troubleshooting Troubleshooting procedure 111

Step Check and measure Yes No

Troubleshooting Troubleshooting procedure 112

ASF ERROR (3)

Troubleshooting Troubleshooting procedure 113

ADDITIONAL ASF ERROR (1)

Troubleshooting Troubleshooting procedure 114

ADDITIONAL ASF ERROR (2)

Troubleshooting Troubleshooting procedure 115

ADDITIONAL ASF ERROR (3)

Troubleshooting Troubleshooting procedure 116

IS ERROR (1) IS ERROR (2)

Troubleshooting Troubleshooting procedure 117

IS ERROR (3) IS ERROR (4)

Troubleshooting Troubleshooting procedure 118

IS ERROR (5) IS ERROR (6)

Troubleshooting Troubleshooting procedure 119

Visually check the printer exterior. Place in an

Troubleshooting Troubleshooting procedure 120

ADDITIONAL LIFT ERROR (1)

Troubleshooting Troubleshooting procedure 121

ADDITIONAL LIFT ERROR (2)

Troubleshooting Troubleshooting procedure 122

ADDITIONAL LIFT ERROR (3)

Troubleshooting Troubleshooting procedure 123

Troubleshooting Troubleshooting procedure 124

PRINTHEAD ELECTRICAL ERROR(1) PRINTHEAD ELECTRICAL ERROR (2)

 Suspected cause  Cause

1 is not Visually check for the Head FFC connection Properly

Troubleshooting Troubleshooting procedure 125

PRINTHEAD ELECTRICAL ERROR (3) PRINTHEAD ELECTRICAL ERROR (4)

Replace the Printhead. Replace the Printhead.

Troubleshooting Troubleshooting procedure 126

PRINTHEAD ELECTRICAL ERROR (5) ADDITIONAL CASSETTE FW ERROR (1)

Troubleshooting Troubleshooting procedure 127

ADDITIONAL CASSETTE FW ERROR (3) ADDITIONAL CASSETTE FW ERROR (4)

Troubleshooting Troubleshooting procedure 128

ADDITIONAL CASSETTE FW ERROR (5) CSIC ERROR (1)

Troubleshooting Troubleshooting procedure 129

CSIC ERROR (2) CSIC ERROR (4)

Troubleshooting Troubleshooting procedure 130

FW ERROR (1) FW ERROR (3)

Troubleshooting Troubleshooting procedure 131

4.2.3 Troubleshooting from Failure Symptom

Troubleshooting Troubleshooting procedure 132

Figure 4-4. Nozzles Clogged

 Inksystem Assy dirty (Cap or Wiper dirty)