Epson WF C5790 WF C5790A WF C5710 ET 8700 WF C5210 WF C5290 WF C5290A Service Manuals 201 250

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Table 4-6. FAX Service Parameter Table

No. Parameter Name Setting Range Initial value Unit Remark
0 line If this setting value is exceeded during reception, judge that the error is over
64 line and turn off the line.
128 line * “0 line” operates with internal initial value = “128 line”.
084 ERROR LINE NUM 192 line 0 line
256 line
1024 line
2048 line
0% If this setting value is exceeded during reception, judge that the error is over
5% and turn off the line.
085 ERROR LINE RATE 10% 0% * “0%” operates with internal initial value = “10%”.
15%
20%
086 ---
087 ---
088 ---
089 ---
Use this when you want to disable color reception.
(Disable)
Disable Drop the color reception capability bit from the DIS signal sent at the
A4 incoming call.
090 RX COLOR SUPPORT A4/B4/A3
A4/B4 Since the transmitting side has no color receiving ability, color transmission is
A4/B4/A3 not performed.
When you enable “A4” “A4 / B4” “B4 / A3” “A3” paper with fax, reduction
color reception capability bit from DIS signal sent at incoming call.
Troubleshooting Fax Troubleshooting 201

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Regardless of the paper size set in the apparatus,
It is used when you want to specify the paper width to receive fax fixed.
When changed, the receiving sheet width capability bit of the DIS signal to be
sent at the time of incoming call changes.
 Example of use
 When sending an A3 / B4 document on the sender side, judge whether
A4 to transmit with A3 / B4 width or reduced size by looking at the
091 RX PAPER WIDTH A4/B4 Auto receiving paper width capability bit of the DIS signal of the receiver.
A4/B4/A3 When the receiving sheet width capability bit = A 4, the image is
reduced / cut to A 4 and transmitted.
 A3 / B4 paper is not set on the device, but fax reception is done with A3
/ B4 and received as electronic data of A3 / B4 size by external memory
save / transfer
(Used when split printing is performed in full scale with substitution
output)
When the received original length exceeds this set value, the reception is
092 RX MAX LENGTH 1~65536 650
forcibly terminated.
093 ---
094 ---
095 ---
096 ---
097 ---
098 ---
099 ---

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Process setting when the transmission document width differs from the
Reduction Send recording width of the receiver at the time of transmission
CutOut Send LEFT  Reduction Send = Reduction and sending
100 REDUCT/CUTOUT SEND Reduction Send
CutOut Send CENTER  CutOut Send LEFT = Cut the Left end, and sending on original size.
CutOut Send Right  CutOut Send CENTER = Cut the both end, and sending on original size.
 CutOut Send Right = Cut the Right end, and sending on original size.
When sending V.29 9600 / 7200 bps, add an echo suppressor tone.
On
101 V.29 EP TONE Off It is used when a communication error has occurred due to the influence of
Off
line echo of overseas communication.
On Ignore the first DIS at the time of transmission and receive from the second
102 1ST DIS IGNORE Off
Off DIS.
On Select RTC signal [EOL × 6 / EOL × 12] at the end of the PIX signal
103 RTC (EOL x12) Off
Off (switch from high speed to low speed)
104 ---
105 ---
106 ---
107 ---
108 ---
109 ---
 Until Detect
The monitor turns on when sending out and turns off when it detects a
facsimile signal.
 Always
Until Detect
110 COMM MONITOR Until Detect The monitor is always on.
Always
Since it is possible to listen to the signal at fax communication from the
monitor speaker, it is used at the time of investigation of image defect
trouble.
After troubleshooting confirmation, remember to return to original.

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V.27ter
V.17 Linking with communication mode of fax setting
111 MODEM MODE V.34
V.29 V.34 requires ECM
V.34
MH
112 CODING MR MMR MMR requires ECM
MMR
On It is linked with error correction (ECM) of fax setting.
113 ECM On
Off When ECM = OFF, V34 / MMR / color communication becomes invalid.
100 ms Procedure Adjust signal time between signals.
114 SIGNAL INTERVAL 200 ms 100 ms When an error occurs in communication procedure due to line echo / delay
300 ms etc.
115 ---
116 ---
117 ---
118 ---
119 ---
120 TX SIGNAL LEVEL 0~15 10 -dBm If communication data error occurs, adjustment will improve symptoms.
-48 dBm
-43 dBm When a communication data error occurs, if the line noise is high,
121 RX SIGNAL DET LEVEL -43dBm
-38 dBm it is improved by lowering the sensitivity (-43 dBm → -38 dBm, -33 dBm)
-33 dBm
0 dB
1.8 dB
122 TX EQUALIZER 0 dB When a sending error occurs due to poor line characteristics.
3.6 dB
7.2 dB
0 dB
1.8 dB
123 RX EQUALIZER 3.6 dB When there is a reception error due to poor line characteristics.
3.6 dB
7.2 dB
124 ---
125 ---

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126 ---
127 ---
128 ---
129 ---
2400 bps
4800 bps
7200 bps
9600 bps
130 TX SPEED 14400 bps Setting transmission start speed in V17 / V29 / V27ter mode.
TC7200 bps
TC9600 bps
12000 bps
14400 bps
2400 bps
4800 bps
7200 bps
9600 bps 14400 bps
131 RX SPEED Setting the reception start speed of V17 / V29 / V27ter mode.
TC7200 bps
TC9600 bps
12000 bps
14400 bps
2400 bps
4800 bps
7200 bps
9600 bps
12000 bps
14400 bps
16800 bps
132 V.34 TX SPEED 33600 bps Setting transmission start speed of V34 mode.
19200 bps
21600 bps
24000 bps
26400 bps
28800 bps
31200 bps
33600 bps

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2400 bps
4800 bps
7200 bps
9600 bps
12000 bps
14400 bps
16800 bps
133 V.34 RX SPEED 33600 bps Setting the reception start speed of V34 mode.
19200 bps
21600 bps
24000 bps
26400 bps
28800 bps
31200 bps
33600 bps
2400 sym/s
2743 sym/s
2800 sym/s
134 V.34 TX SYM RATE 2743 sym/s Setting the transmission symbol rate of V34 mode
3000 sym/s
3200 sym/s
3429 sym/s
2400 sym/s
2743 sym/s
2800 sym/s
135 V.34 RX SYM RATE 2743 sym/s Setting the reception symbol rate of V34 mode.
3000 sym/s
3200 sym/s
3429 sym/s
136 ---
137 ---
138 ---
139 ---

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4.3.6 Fax related user special parameters. 4.3.6.1 Emergency ejection of fax reception document (FAX to PC)
In this product, special parameters are prepared for the following users. Using the PC FAX reception function, urgently remove the received original
document file (.PDF) that can not be printed.
FAX to PC  Emergency ejection of received fax document PC fax reception can be taken out by both USB / network.
FAX to Memory When a facsimile received document becomes unprintable due to a The original file of fax reception is deleted from the product after transfer.
malfunction of the printer function, the fax reception original file
can be urgently taken out.
 FAX to PC  Work Procedure
Install FAX Utility on a PC connected to the product via USB or
network, and take out fax received original file using PC - FAX 1. Start “User Special Mode”.
reception function. 1-1.Turn off the power of the printer once, hold down the # button and
 FAX to Memory press and hold the power switch.
Remove the FAX received document to the USB external Long press until the following message appears on the panel LCD.
memory connected to the product.
1-2.Enter the ID number and activate “User Special Mode”.
C H E C K When using “user special mode”, confirm the ID number

P O IN T to the Service Support.
2. Press the [2] and [8] buttons, select “FAX to PC” from the menu and press
the [#] button to execute.
User Special Mode
Run: [#] / Select:[2][8]
1. Password Initialization
2. FAX to PC
3. FAX to Memory

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3. When the following screen is displayed, execute setting of PC FAX 4.3.6.2 Emergency ejection of received fax documents (FAX to Memory)
reception from PC with USB or network connection with product. Using the USB memory, urgently remove fax received original file (.PDF) that can not
be printed.
FAX to PC
The received fax document file is transferred to the “/EPFAXRCV” folder of
Change save mode from PC. the USB memory. (Folders are automatically generated)
The fax receiving document is deleted from the product after transfer.
 Work Procedure
4. After PC FAX reception setting is completed, “Ready” is displayed and 1. Start “User Special mode”.
transfer is started.
1-1.Turn off the power of the printer once, hold down the # button and
FAX to PC press and hold the power switch.
Long press until the following message appears on the panel LCD.
Ready
1-2.Enter the ID number and activate “User Special Mode”.
C H E C K When using “User Special Mode”, confirm the ID

P O IN T number to the Service Support.
5. When the transfer is completed, the following message is displayed.

Press the [Power] button to turn off the product. 2. Press the [2] and [8] buttons, select “FAX to Memory” from the menu and
FAX to PC
press the [#] button to execute.
User Special Mode
Run: [#] / Select:[2][8]
Completed, Push [Power]
1. Password Initialization
2. FAX to PC
3. FAX to Memory
After the transfer of the received original file is completed,

Turn on the power again and turn off PC FAX reception
3. When the following message is displayed on the screen, connect the USB
memory to the product.

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FAX to Memory FAX to Memory
Insert a Memory Card. Completed, Push [Power]
4. When the USB memory is detected, the following message is displayed,

so press the [#] button to create the folder.
(If this folder already exists in USB memory, this screen will be skipped)
FAX to Memory
No Folder, Create it [Start]
5. “Storing” is displayed and transfer is started.

FAX to Memory
Storing
6. When the transfer is completed, the following message is displayed on the

screen.
Press the [Power] button to turn off the product.

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4.3.7 Fax related troubleshooting  Troubleshoot basic step details

Step 1: Accurately understand and identify trouble symptoms.
4.3.7.1 Fax troubleshooting basics
In this step we check 5 points.
To troubleshoot fax troubleshooting with the following steps. 1. What is the symptom of the trouble?
 Troubleshooting basic step  Who is reporting the trouble?
(User, administrator, communication partner of the printer)
 Step 1: Accurately grasp and identify trouble symptoms.  What kind of error code / error message are occurring?
 Step 2: Investigate the trouble error and specify the cause. (Communication management report, job history, protocol monitor log)
 What kind of trouble is occurring?
 Step 3: Correct the problem. Rather than a vague symptom report such as “Transmission not possible” or
In particular, step 1 is very important. “Reception not possible”, an understanding of the specific symptom is performed
for the trouble, such as how the transmission or reception is not possible, whether
Fax related troubles occur not only in the trouble caused by the own machine, to make a call or receive a call, whether the telephone line is connecting, or
but also due to troubles caused by the partner machine, troubles caused by the whether the communication error has occurred after a connection.
telephone line, troubles caused by usage, and the like occur in a combined Example 1) Transmission not possible
=> “No outgoing calls (dialing) are made”, “A call is made but cannot connect to
manner.
the other side”, “A connection is made to the other side and communication is
When trouble occurs, hear the customer trouble content / situation well started, but a communication error occurs”, “Communication can be performed,
but the transmitted images are fuzzy”, etc.
“Who is in trouble with what?“ Example 2) Reception not possible
“What is in trouble?“ => “There is no ring tone”, “A ring tone is heard but the call is not received”, “A
“How can you satisfy our customers?“ ring tone is heard and the call is received, but communication does not start”,
“The call is received, a connection is made to the other side and communication is
Accurately understanding and identify. started, but a communication error occurs”, “Communication can be performed,
Thereafter, step 2 is performed, and the process proceeds to step 3. but the received images are fuzzy”, etc.
* The investigation method and method of taking action vary significantly
If troubleshooting in step 3 is skipped by skipping steps 1 and 2, the original depending on whether the problem occurs until a connection is established with
trouble will not be known. the other side, or whether the problem occurs after a connection is established and
As a result, it may cause trouble recurrence and another trouble to be induced. 2. Where is the trouble occurring?
 Occurred in printer, occurred in application, occurred in specific PC.
 Printer / PC of customer site, printer of customer office, equipment of customer's
communication partner.
3. When will the trouble occur?
 When has it occurred?
(OK till yesterday since the time of establishment, but the problem has suddenly
occurred today, etc.)
 Is it occurring at a specific time?
 Frequency of occurrence (always occurring, about once in 10 times).
 Has the environment changed before the problem occurred?
(Firm update, replacing ink cartridge, changed telephone line, moved the
installation location)

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Step 1: Accurately understand and identify trouble symptoms. (continued)

4. What kind of operations and conditions will cause trouble?
 When trouble occurs, is it always the same operation?
 Does the problem occur only when a specific event occurs?
 Does the same problem occur with another device or another destination
communication?
5. Can you reproduce the trouble?
 Has the same trouble occurred also at the service base?
 Does the same problem occur with multiple devices and users?
 Can the trouble be reproduced by a specific operation or a specific opponent?
Step 2: Determine the cause by investigating the error of the trouble.
When a fax related error occurs, it is not only displayed on the panel but also recorded
as a log / report.
Refer also to these logs / reports and investigate and identify the cause of the trouble.
 Survey and collect communication management reports, protocol monitor
logs, and job history displays.
(Enable error code to be displayed by setting “report format” of communication
management report to “detailed information”)
 In outgoing trouble / communication trouble, in “PCM RECORDER”
communication recording and incoming trouble, “Measure the call signal on the
oscilloscope” is done.
 Investigate the cause based on the survey results.
 It is essential to understand the phase of facsimile transmission / reception in the
investigation of fax communication error.
Investigate with reference to logs / reports as to whether each phase error of
transmission / reception is somewhere.
 Contact the EPSON Service Department as necessary
Step 3: Resolve the problem
If the cause can be identified, implement the countermeasure.
Depending on the cause content, it can be restored by changing the setting of the user /
service parameter.

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4.3.7.2 Equipment information necessary for fax trouble report. Report /Log name Print Procedure Remarks
If it is difficult to identify the cause of the problem, contact the service support Usage history Necessary to know the
“Settings” → “Printer Status/Print” → “Print
6 sheet usage volume of the
for the following information. Status Sheet” → “Usage History Sheet”
device.
Network Status “Settings” → “Printer Status/Print” → In the case of a trouble in
 Symptom report of trouble 7
Sheet “Network” the network system
(4.3.7.1 Fax troubleshooting basics by referring to basic step 1 of fax
Sending
troubleshooting.) document, Communication time is
8 sample of slow, picture quality is
 Device setting information received bad, etc
(Please see below for contents. The information in points 1. to 6. is document
mandatory to be included in the fax trouble report.)
Report /Log name Print Procedure Remarks
“Fax” → “Menu” → “Fax Report” → “Fax Log”
 Report format? Print with report type =
“Settings” → “General Settings” → “Fax
“detailed information”.
Communicatio Settings” → “Report Settings” → “Report
When symptoms rarely
1 n management format” → “Detailed information”
occur, automatically print
report  Auto print:
and acquire multiple
“Settings” → “General Settings” → “Fax
sheets.
Settings” → “Report Settings” → “Fax Log
Auto Print” = “On (every 30 items)”
Logs that are
“Fax” → “Menu” → “Fax Report” → “Protocol experiencing trouble
2 Protocol Trace
Trace” symptomatic errors are
preferred.
The setting information
of the device is
“Fax” → “Menu” → “Fax Report” → “Fax
3 Fax setting list mandatory for
setting list”
investigating the
problem.
It is necessary to ensure
Stored Fax “Fax” → “Menu” → “Fax Report” → “Stored that unnecessary
4
documents Fax documents” information is not
remaining in the memory.
The setting information
Printer of the device is
“Settings” → “Printer Status/Print” → “Print
5 information mandatory for
Status Sheet” → “Configuration Status Sheet”
sheet investigating the
problem.

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4.3.7.3 Troubleshooting from fax function diagnosis Diagnosis result Judgment contents Measure
By conducting fax function diagnosis for diagnosis of trouble, it is possible to  When a splitter is connected, in
diagnose basic items of fax function, line connection. case of separation, connect the
telephone line and the device
When an error is displayed in the fax function diagnosis report, the following The off-hook phone was directly and perform fax function
Line connection is
the method are implemented. unstable.
measured and it was below the diagnosis again. if resolving, the
specified value. splitter trouble has occured.
Diagnosis result Judgment contents Measure  If it is connected to a terminal
 As hardware defects are adapter, check if it improves by
Communication problem restarting the terminal adapter.
An error was found in considered, repair or product
between Main board and Fax
the printer.
board
exchange (initial failure) is carried  If you hear sound and intermittent
out. sound by pressing the “on hook”
 Confirm that the telephone line button, set the connection line to
jack and the LINE port of the “private branch exchange (PBX)”
equipment are properly connected No dial tone is and perform the diagnostic test
Can not detect the dial tone.
with the modular cable. detected. again.
→ The stuffing of the modular  You hear a continuous tone sound
cable is broken. by pressing the “On Hook” button,
If contact failure or disconnection, but set “Dial tone detection” to
exchange cable. “OFF” when the tone is small.
When the modem on hook of  Measure the line voltage with a
It is not properly
the equipment, the voltage of multimeter. (DC 48V at normal
connected to the
the LINE port was less than the time)
telephone line.
specified value.  Connect the external telephone to
the telephone line jack without
going through the device and check
whether telephone reaction,
incoming call, and call can be
made normally.
→ If there is an abnormality in the
telephone line, ask the telephone
line contractor for confirmation.
When the modem on hook of
 Make sure that the modular cable
the equipment, the voltage of
from the telephone line jack is
the LINE port was the
connected to the LINE and the
specified value, but if it is set
The modular cable is module cable from the external
to the off hook, it becomes
connected to the EXT telephone (if connected) is
port.
less than the specified
connected to the EXT.
voltage value of the LINE
→ If the external telephone is
port (When multiple modems
connected to the telephone line in
are on hook, the EXT port is
reverse, correctly connect it again.
disconnected.)

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4.3.7.4 Troubleshooting from error code Error code

Judgment contents Measure
display
The trouble can be specified to some extent by the error code of the
communication management report.  Check if the telephone number is correct.
 Check whether another signal is erroneously
In order to display the error code in the communication detected as a busy tone.
C H E C K
Busy tone is detected when In case of erroneous detection, confirm the
P O IN T management report, it is necessary to make the following Busy
dialing signal that is erroneously detected by
setting. recording, and set the busy tone detection
 “Settings” → “General Settings” → “Fax Settings” → function to “OFF” in [FAX Maintenance
Mode]. Or adjust the detection method.
“Report Settings” → “Report Format” = “Detailed
Can not detect a fax signal  Check if the telephone number is correct.
information”
No response from the receiver after  Check that a fax signal is returned from the
dialing. receiver.
 Phase A trouble (calling system)
Error code
Judgment contents Measure
 Phase B to D trouble
display
Error code
 Check the telephone whether or not a dial Judgment contents Measure
display
tone is heard from the exchanger, the tone is
continuous or intermittent.  Output the communication management
 Check if it is PSTN line or PBX line. In case report and check the error occurrence status.
of PBX line, change connection line setting In a fax machine that uses a subscribed
to PBX and check again. telephone line, communication errors may
Dial tone can not be occur if the status of the picked up telephone
No tone
detected when dialing.
If you can hear the dial tone but can not
detect it , record it and check the signal and line is bad, and if it is recommunicated by
adjust the detection method in [FAX automatic redial, it will grab a good
Maintenance Mode]. telephone line and send it normally. Since a
At this time, the [OFF] setting of dial tone communication management report is
detection has a risk of false detection. Avoid necessary for trend survey, a
as much as possible. A communication error communication management report is
Error XXX occurred after line automatically printed. Have the customer
Before calling (on hook)  Check that LINE port and EXT port are
Incorrect port there was a line voltage but
connection. keep it.
connected properly.
connection the line voltage was gone  By outputting the communication protocol
when calling (off hook). monitor log at the time of error occurrence,
it is possible to investigate where an error
 Check that the telephone line is connected to
occurred in the communication. In “FAX
the LINE port properly.
Maintenance Mode”, set “error only”
 Check the telephone whether or not a dial
The line is not The line voltage is not “automatic printing” as necessary.
tone is heard, a calling is made when
connected. detected before calling.  Check the error occurrence status by
dialing.
acquiring the recording data of the
 Measure the line voltage with a multimeter
communication at the time of error
(DC48V in on-hook status).
occurrence

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CHAPTER
5
SERVICE SUPPORT MODE
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5.1 Service Support Mode 2. Enter ID number of Service Support Mode, and start the service support mode.
C H E C K  Enter “61544” when starting service support mode.
Service support mode is a service dedicated special mode that can be started by P O IN T  Operating procedure
a special operation, and allows you to execute functions including printer
inspection mode and service status sheet printing functions, etc. • Number input (move in ascending order): [2] button
• Number input (move in descending order): [8] button
5.1.1 Service mode startup • Input digit shift: [6] button
• Execute: [#] button
FOR WF-C5790/WF-C5790A/WF-C5710/ET-8700
UP: [2] / DOWN: [8]
SHIFT: [6] / Fin: [#]
1. Press and hold down the power button while pressing the [#] button from
the power-off state until a message appears on the panel LCD. ****_
Power button
Figure 5-3. ID number input screen (2)

 ID number input procedure
[#] button
1. Press a number input button ([2] button or [8] button) to enter a
Figure 5-1. Printer Startup number from 1 to 9.
2. Press the input digit shift button ([6] button) to shift to the next digit.
UP: [2] / DOWN: [8]
3. Repeat the above procedure to enter the specified ID number.
SHIFT: [6] / Fin: [#]
4. When all of the ID number is entered, press the execute button ([#]
_ button). A confirmation message appears.
5. Press the execute button ([#] button) to execute or press the input digit
shift button ([6] button) to enter the number again.
 It is not possible to return to the previous digit after
shifting digits. If you wish to correct the number of the
previous digit, proceed with the steps until after Step 4.
and then perform input again.
Figure 5-2. ID number input screen (1)  Please note that the execute button is not enabled until at
least two digits have been entered.
Service support mode Service Support Mode 216

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FOR WF-C5210/WF-C5290/WF-C5290A 2. Enter ID number of Service Support Mode, and start the service support
mode.
1. Press and hold down the power button while pressing the [OK] button from
the power-off state until a message appears on the panel LCD. C H E C K  Enter “61544” when starting service support mode.
P O IN T  Operating procedure
Power button
• Number input (move in ascending order): [] button
• Number input (move in descending order): [] button
• Input digit shift: [] button
• Execute: [OK] button
UP/DOWN: [UP][DOWN]
SHIFT: [RIGHT] / Fin: [OK]
[OK] button
Figure 5-4. Printer Startup ****_

UP/DOWN: [UP][DOWN]
SHIFT: [RIGHT] / Fin: [OK]
_
Figure 5-6. ID number input screen(2)
 ID number input procedure
1. Press a number input button ([] button or [] button) to enter a
number from 1 to 9.
2. Press the input digit shift button ([] button) to shift to the next digit.
Figure 5-5. ID number input screen(1) 3. Repeat the above procedure to enter the specified ID number.
4. When all of the ID number is entered, press the execute button ([#]
button). A confirmation message appears.
5. Press the execute button ([OK] button) to execute or press the input
digit shift button ([] button) to enter the number again.
 It is not possible to return to the previous digit after
shifting digits. If you wish to correct the number of the
previous digit, proceed with the steps until after Step 4.
and then perform input again.
 Please note that the execute button is not enabled until at
least two digits have been entered.

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Solution if enter and execute the wrong ID 5.1.2 Service mode menu configuration
 When a different mode starts: Display Overview Usage situation
If you enter the wrong ID and a different mode starts,
Printer Adjustments can be made when the ADF/SCN Unit When performing
there is the possibility of changing important settings of
Inspection Mode has been removed. repair work
the unit, so press the power button to turn off the power
In addition to the regular status sheet, it is possible to
immediately and then perform the process again to enter Status Sheet
check the information necessary for performing Troubleshooting
the correct ID number. Print Mode
service.
 When non-existent ID number: When product
The following panel LCD display appears and the power User Log Get The detailed user log data inside the printer can be
analysis is
Mode stored in the USB memory.
is turned off automatically. necessary
Debug Log When there is an
Input ID is not found!!
Write Mode When performing trouble analysis, data concerning implementation
Please wait Poweroff...
Debug Config internal control, such as the processing time, instruction at the
Read Mode processing status, etc. can be saved in the USB time of occurrence
Debug Config memory connected to the printer. of an unknown
Reset Mode trouble

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CHAPTER
6
DISASSEMBLY/ASSEMBLY
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6.1 Repair Work Overview 6.1.2 Definition of Orientation of the Printer

Throughout this manual, orientation descriptions shown below are used.
6.1.1 Tools
The following tools and jigs are required for repairing the printer.
Top
 Tools
EPSON
Name Availability Remarks
Part Code
(+) Phillips screwdriver #1 O 1080530
(+) Phillips screwdriver #2 O --- Left Rear
Flathead screwdriver O ---

Flathead Precision O ---
screwdriver
Torque screwdriver O ---
Tweezers O ---
Longnose pliers O ---
Cleaning stick O 1709718
Acetate tape O 1003963
Tube Clip O 1716139
Tape O --- Secure the cover open Front Right
sensor (adjustment)
 Jigs
EPSON
Name Availability Remarks
Part Code Bottom
LEAK TESTER SHEET FRONT --- 1684353
LEAK TESTER SHEET REAR --- 1684354
Note 1 : Some of the tools listed above are commercially available. Figure 6-1. Definition of Orientation of the Printer
2 : EPSON provides the tools listed with EPSON part code
Disassembly/assembly Repair Work Overview 220

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6.2 Disassembly/Reassembly Procedures
6.2.1 Parts/Components Location

No. Part/Component No. Part/Component No. Part/Component No. Part/Component
1 Housing Left (p. 239) 4 ASF Front Cover (p. 239) 7 Paper Guide (p. 245) 10 ---
2 Cover Open Sensor (p. 239) 5 ASF Cover (p. 245) 8 Housing Rear (p. 245) 11 ---
3 Housing Upper (p. 239) 6 Rear Cover (Back) (p. 245) 9 Housing Right (p. 239) 12 ---
4
5
3
6
2
7
1
8
Figure 6-2. Housing (WF-C5700 Series/ET-8700)
Disassembly/assembly Disassembly/Reassembly Procedures 221

Confidential

1 Housing Left (p. 249) 4 Printer Cover (p. 249) 7 Housing Rear (p. 254) 10 Rear Back Cover (p. 249)
2 Cover Open Sensor (p. 254) 5 Housing ASF (p. 249) 8 ASF Cover (p. 254) 11 Housing Right (p. 254)
3 Housing Top (p. 254) 6 Rear Upper Cover Assy (p. 249) 9 Paper Guide (p. 254) 12 ---
7 8
6
5
9
4
3
2
10
11
Figure 6-3. Housing (WF-C5200 Series)

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Ink Pack Tray BK/ Ink Pack Tray CL
1 Foot (p. 277) 4 7 --- 10 ---
(p. 263)
Temperature and Humidity Sensor (p.
2 5 RIPS Front Cover (p. 263) 8 --- 11 ---
263)
3 RIPS Unit (p. 263) 6 --- 9 --- 12 ---
Figure 6-4. Ink Supply Mechanism (1)

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1 Decompression Pump Assy (p. 293) 4 CSIC Board (p. 293) 7 Ink Leak Sensor (p. 263) 10 RIPS Cover Lock Lever (p. 277)
2 Ink Sensor FFC (p. 263) 5 CSIC Board FFC (p. 293) 8 Ink Porous Pad (p. 277) 11 RIPS Unit Lower (p. 277)
3 Ink Sensor YMCBk (p. 293) 6 Ink Supply Unit (p. 277) 9 Ink Tube Guide Holder (p. 277) 12 ---
3
2
4
1 11
5 10
6
9
8
7
Figure 6-5. Ink Supply Mechanism (2)

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1 ADF Pad Assy (p. 318) 4 ADF Roller Spring (p. 318) 7 Hinge Assy (p. 309) 10 ADF Document Support (p. 318)
2 ADF Separate Spring (p. 318) 5 ADF Paper Feed Roller Unit (p. 318) 8 ADF/SCN Unit (p. 309) 11 ---
3 LD Frame Assy (p. 318) 6 Rear ADF Cover (p. 309) 9 Document Mat (p. 309) 12 ---
6 7
5
4
3
2 7
10
Figure 6-6. ADF/SCN (WF-C5700 Series/ET-8700 only)

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1 Relay Board Assy (p. 345) 4 Main Board Assy (p. 328) 7 Speaker Assy* (p. 345) 10 ---
2 USB Interface Board* (p. 328) 5 Fax Assy* (p. 328) 8 SD Memory (p. 328) 11 ---
3 Wireless Lan Module (p. 328) 6 Power Supply Assy (p. 345) 9 PDL Board Assy (p. 328) 12 ---
* : WF-C5700 Series/ET-8700 only.
6
5
4
3
8
7
Figure 6-7. Electrical Components (1)

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Relay Cable (Panel to Numpad) (p.
1 Panel Assy (p. 358) 4 7 Panel Board (p. 368) 10 ---
358)
2 Panel Board (p. 358) 5 Numpad Board Assy (p. 358) 8 Relay Cable (Panel to Main) (p. 368) 11 ---
3 Relay Cable (Panel to Main) (p. 358) 6 Panel Assy (p. 368) 9 --- 12 ---
3
8
2 7
1 6
5
4
WF-C5700 Series/ET-8700 WF-C5200 Series
Figure 6-8. Electrical Components (2)

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1 Ink Eject Cover (p. 378) 4 Porous Pad Cap Lower (p. 378) 7 --- 10 ---
Maintenance Box Detect Sensor Assy
2 5 --- 8 --- 11 ---
(p. 378)
3 Inksystem Unit (p. 378) 6 --- 9 --- 12 ---
Figure 6-9. Ink System Mechanism

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1 Head FFC Assy (p. 403) 4 Printhead (p. 403) 7 CR Unit (p. 417) 10 Seal Joint Head (p. 389)
2 CR Driven Pulley Assy (p. 417) 5 CR Motor (p. 417) 8 Head Screw Assy (p. 403) 11 ---
3 CR Scale (p. 389) 6 Extension Spring 11.11 (p. 389) 9 Ink Supply Tube (p. 389) 12 ---
3
2
4
1
9 10
8
Figure 6-10. Carriage Mechanism

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1 Stacker Assy (p. 439) 4 Paper Feed Sensor Unit (p. 439) 7 Rear Unit (p. 453) 10 ---
2 Paper Cassette 1st Assy (p. 453) 5 Rear ASF Assy (p. 458) 8 Paper Guide Upper Assy (p. 468) 11 ---
Paper Guide Upper Assy Spring (p.
3 Star Wheel Unit (p. 439) 6 9 --- 12 ---
468)
4 5
3 6
2 7
Figure 6-11. Paper Feed Mechanism (1)

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1 PF Scale (p. 439) 4 Photo Interrupter (p. 458) 7 Pickup Roller Housing (p. 453) 10 PE Assy (p. 468)
2 PF Encoder Board (p. 439) 5 Paper Feed Roller (p. 458) 8 Retard Roller (p. 453) 11 ---
3 Rear Unit Detection Sensor (p. 439) 6 Rear ASF Solenoid (p. 458) 9 Retard Extension Spring (p. 453) 12 ---
3 4
2
5
1
6
10
Figure 6-12. Paper Feed Mechanism (2)

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1 Printer Mechanism (p. 490) 4 --- 7 --- 10 ---
2 --- 5 --- 8 --- 11 ---
3 --- 6 --- 9 --- 12 ---
Figure 6-13. Printer Mechanism

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Optional Paper Cassette Left Cover (p. Optional Paper Cassette Right Cover
1 4 E-ring (plastic) (p. 526) 7 Separation Roller (p. 526) 10
534) (p. 534)
2 Paper Feed Detector Lever (p. 526) 5 Torsion Spring 0.9 (p. 526) 8 Photo Interrupter (p. 534) 11 Drawer Connector (female) (p. 534)
Optional Paper Cassette Main Board
3 ASF Encoder Assy (p. 534) 6 Vertical Feed Roller (p. 526) 9 Rear Back Cover (p. 526) 12
Assy (p. 534)
5
4
6
7
3
8
2
1
12
10 9
11
Figure 6-14. Optional Paper Cassette Unit (1)

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1 Paper Cassette 2nd Assy (p. 546) 4 Retard Roller (p. 546) 7 --- 10 ---
Extension Spring (Retard Roller) (p.
2 Lift Up Gear 30T (p. 546) 5 8 --- 11 ---
546)
3 Lift Up Sector Gear 40T (p. 546) 6 --- 9 --- 12 ---
1 2
5 3
4
Figure 6-15. Optional Paper Cassette Unit (2)

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6.2.2 Preparation for servicing 6.2.2.2 Removing the Maintenance Box

1. Disengage the hook, and remove the Ink Eject Cover.
6.2.2.1 Unlocking the CR Unit
2. Remove the Maintenance Box.
1. Remove the Housing Right.
(WF-C5700 Series/ET-8700: 6.2.4.1 Housing (WF-C5700 Series/ET-8700) (1)
(p. 239), WF-C5200 Series: 6.2.4.4 Housing (WF-C5200 Series) (2) (p. 254))
Hook
2. Rotate the gear of the Inksystem Unit in the direction of the arrow, and move the
CR Unit to the 80-digit side.
CR Unit
Ink Eject Cover
Gear
Inksystem Unit
Figure 6-16. Unlocking the CR Unit

When rotating the gear of the Inksystem Unit, take extra care not
to damage or disconnect the FFC by touching it.
Maintenance Box
Figure 6-17. Removing the Maintenance Box

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6.2.2.3 Removing the Ink Pack 3. Remove the Ink Pack.
1. Slide the Lock Lever in the direction of the arrow, then Open the RIPS Front
Cover. Ink Pack
Lock Lever
RIPS Front Cover Ink Pack Tray
Figure 6-18. Opening the RIPS Front Cover Figure 6-20. Removing the Ink Pack Tray
2. Push the Ink Pack Tray, then remove it.
Ink Pack Tray
Figure 6-19. Removing the Ink Pack Tray

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6.2.3 How to Read This Chapter  Disassembly Procedure Page
CONTENTS EXPLANATION Guide Part or Component Final Procedure

The capital letters Indicates a target part to Pink-colored guide indicates
 Section Top Page represent parts/ be removed, or work to that the disassembly of the part
components, and the be performed with the represented by the capital
number indicates the instructions in this box. letter ends here.
order of disassembly.
EPSON WF-C579 0/ WF-C5790a/ WF-C5710/ET-870 0/W F -C5210/W F -C5290/W F -C5290a R evision A
6.2.4.10 Electrical Components (1)
OUTLINE EPSON WF-C579 0/ WF-C5790a/ WF-C5710/ET-870 0/W F -C5210/W F -C5290/W F -C5290a R evision A
Tim e
Part or Component Guid e Disas semb ly/ Adjustment /
Reassemb ly Ins p ection
Total A1 B1 C1
Paper Cassette 1st Assy Rear Unit
D1 E1
Wireless Lan Module A --- --- ---
PDL Board Assy B --- --- ---
Fax Assy* C --- --- ---
USB Interface Board* D --- --- ---
SD Memory E --- --- ---
Buttons
Main Board Assy F --- --- ---
*: WF-C5790/WF-C5790a/WF-C5710/ET-8700 only.
Duplex Unit
Paper Cassette 1st Assy
1. Pull out the Paper Cassette 1st Assy. 1. Remove the Duplex Unit in the direction of the arrow while pressing the buttons inward.
DI S A S S E M B L Y /A S S E M B L Y Disassem bly/R eassem bly Procedu res 327

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Part Name/Guide DI S A S S E M B L Y /A S S E M B L Y Disassem bly/R eassem bly Procedu res 439

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Disassembly procedure of the listed parts or components are given in the section.
Procedure
The capital letters in the “Guide” column are shown in the disassembly procedure
Describes the disassembly procedure.
pages with a number. Follow the disassembly instructions on the pages with a capital
When reassembling, follow the disassembly procedure in reverse order.
letter for your target part in numerical order.

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EXAMPLE FOR READING DISASSEMBLY PROCEDURE 3. Find the “Guide” (the capital letter) in the disassembly procedure pages.
Then follow the instructions on the pages with the Guide indication in
1. Find your target part or component in the table.
numerical order.
2. See the Guide column, and remember the Guide (a capital letter) for the part/
component. Example: To remove the Main Board Assy, find pages with the “F”
guide. If F1, F2, F3, and F16 are found, start from the F1 page,
Example: The Guide for the Main Board Assy is “F”.
then proceed in numerical order.
6.2.4.10 Electrical Components (1) EPSON WF-C579 0/ WF-C5790a/ WF-C5710/ET-870 0/W F -C5210/W F -C5290/W F -C5290a R evision A
OUTLINE A1 B1 C1 A2 B2 C2
Rear Cover (Back) ASF Front Cover
D1 E1 F1 D2 E2 F2
Tim e
Rear Cover (Back)
Part or Component Guid e Disas semb ly/ Adjustment /
Total
Reassemb ly Ins p ection ASF Front Cover
Wireless Lan Module A --- --- --- EPSON WF-C579 0/ WF-C5790a/ WF-C5710/ET-870 0/W F -C5210/W F -C5290/W F -C5290a R evision A
PDL Board Assy B --- --- --- Main Board Assy

Dowel and Dowel and
positioning hole F16 positioning hole
Fax Assy* C --- --- --- Housing Right Housing Left

Rear Cover (Back)
No. Screw Type No. Screw Type

USB Interface Board* D --- --- --- S4 Main Board Assy
C.B.P-TITE-SCREW-3x10-F.ZN-3C MB Shield Plate Lower S4 C.B.P-TITE-SCREW-3x10-F.ZN-3C
1. Remove the four screws (S4: ), then remove the Rear Cover (Back). 1. Remove the four screws (S4: ) that secure the ASF Front Cover.
Attach the two dowels of the Rear Cover (Back) to the positioning holes on the
SD Memory E --- --- --- Housing Left and Housing Right.
Main Board Assy F --- --- ---

MB Shield Plate Upper
*: WF-C5790/WF-C5790a/WF-C5710/ET-8700 only. DI S A S S E M B L Y /A S S E M B L Y Disassem bly/R eassem bly Procedu res

No. Screw Type
327
Confidential
S5 C.B.S-TITE-SCREW-3x6-F.ZN-3C
1. Remove the seven screws (S5: ), then remove the MB Shield Plate Upper.
2. Remove the Main Board Assy from the MB Shield Plate Lower.
DI S A S S E M B L Y /A S S E M B L Y Disassem bly/R eassem bly Procedu res 476

Confidential

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6.2.4 Repair Work Details

6.2.4.1 Housing (WF-C5700 Series/ET-8700) (1)
OUTLINE
Time
Part or Component Guide Disassembly/ Adjustment/
Total
Reassembly Inspection
ASF Front Cover A --- --- ---
Housing Left B --- --- ---
Housing Right C --- --- ---
Housing Upper D --- --- ---
Cover Open Sensor E --- --- ---

Confidential
DISASSEMBLY FLOWCHART
Start
A1 B1 C1 ASF Front Cover

D1 E1 (→P. 241)
C2 Ink Eject Cover B2 Housing Left

D2 E2 (→P. 242) (→P. 243)
C3 Housing Right
D3 E3 (→P. 242)
Housing Left
D4 E4 (→P. 243)
Housing Upper
D5 E5 (→P. 243)
Cover Open Sensor

E6 (→P. 244)

Confidential
A1 B1 C1 B2
ASF Front Cover Housing Left
D1 E1
Rear
ASF Front Cover

Hooks
Housing Left
Hooks
Rear Cover (Back)

S4 C.B.P-TITE-SCREW-3x10-F.ZN-3C S4 C.B.P-TITE-SCREW-3x10-F.ZN-3C Tab
1. Remove the four screws (S4: ) that secure the ASF Front Cover. 1. Open the ADF/SCN Unit.
2. Remove the ASF Front Cover upward while slightly bending the Rear Cover (Back) toward 2. Remove the three screws (S4: ) that secure the Housing Left.
the back. 3. Lift the Housing Left to release the two hooks on the front side of the Housing Left.
4. Disengage two hooks on the rear side of the Housing Left, and remove the Housing Left.
Insert the eight tabs on the Housing Left to the positioning hokes of the Housing
Upper and the Ink Supply Unit.

Confidential
C2 C3
Ink Eject Cover Housing Right
D2 E2 D3 E3
Rear
Hook
Housing Right
Hooks
Ink Eject Cover

Tabs
No. Screw Type

S4 C.B.P-TITE-SCREW-3x10-F.ZN-3C
1. Disengage the hook, and remove the Ink Eject Cover. 1. Open the ADF/SCN Unit.
2. Remove the four screws (S4: ) that secure the Housing Right.
3. Lift the Housing Right to release the two hooks on the front side of the Housing Right, then
remove the Housing Right.
Insert the four tabs of the Housing Right to the positioning holes on the Ink Supply
Unit.

Confidential
Housing Left Housing Upper

D4 E4 D5 E5
Rear
Housing
Hooks Upper
Housing Left
Hooks Top

S4 C.B.P-TITE-SCREW-3x10-F.ZN-3C Tab S4 C.B.P-TITE-SCREW-3x10-F.ZN-3C
1. Open the ADF/SCN Unit. 1. Remove the six screws (S4: ), then remove the Housing Upper.
2. Remove the three screws (S4: ) that secure the Housing Left.
3. Lift the Housing Left to release the two hooks on the front side of the Housing Left.
4. Disengage two hooks on the rear side of the Housing Left, and remove the Housing Left.
Insert the eight tabs on the Housing Left to the positioning hokes of the Housing
Upper and the Ink Supply Unit.

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Cover Open Sensor

E6
Connector (CN609)
Cable
Cover Open Sensor
Hook (long)
Mechanical Contact Sensor Hook (short)
The length of the two hooks on mechanical contact sensor differs. See the following
and make sure to release the shorter hook first when removing the mechanical contact
sensor.
1. Disconnect the cable from the connector (CN609) on the Main Board Assy.
2. Disengage the hook by pushing up the Cover Open Sensor.

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6.2.4.2 Housing (WF-C5700 Series/ET-8700) (2)
OUTLINE
Time
Total
Rear Cover (Back) A --- --- ---
ASF Cover B --- --- ---
Paper Guide C --- --- ---
Housing Rear D --- --- ---

Confidential
Start
Start
A1 B1 Rear Cover (Back)

C1 D1 (→P. 247)
B2 ASF Cover C2 Paper Guide

D2 (→P. 247) (→P. 248)
Paper Guide
D3 (→P. 248)
Housing Rear
D4 (→P. 248)

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A1 B1 B2
Rear Cover (Back) ASF Cover
C1 D1 D2
Rear Cover (Back)
ASF Cover
Shaft and Shaft and

groove groove
Dowel and Dowel and

positioning hole positioning hole
Housing Right Housing Left

Rear Housing
No. Screw Type

S4 C.B.P-TITE-SCREW-3x10-F.ZN-3C
1. Remove the four screws (S4: ), then remove the Rear Cover (Back). 1. Release the two shafts of the ASF Cover from the grooves on the Rear Housing, then
remove the ASF Cover.
Attach the two dowels of the Rear Cover (Back) to the positioning holes on the
Housing Left and Housing Right.

Confidential
Paper Guide Housing Rear

C2 D3 D4
Paper Guide
Tab and
groove Rear Housing
Tab and
groove
Rear Housing
1. Release the two tabs of the Paper Guide from the grooves on the Rear Housing, then remove
the Paper Guide.

Confidential
6.2.4.3 Housing (WF-C5200 Series) (1)
OUTLINE
Time
Total
Rear Back Cover A --- --- ---
Rear Upper Cover Assy B --- --- ---
Housing ASF C --- --- ---
Printer Cover D --- --- ---
Housing Left E --- --- ---

Confidential
Start
Start
A1 B1 C1 Rear Back Cover

D1 E1 (→P. 251)
B2 C2 Rear Upper Cover Assy

D2 E2 (→P. 252)
C3 Housing ASF
D3 E3 (→P. 252)
Printer Cover
D4 E4 (→P. 253)
Housing Left
E5 (→P. 253)

Confidential

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EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A

Table 4-6. FAX Service Parameter Table

Troubleshooting Fax Troubleshooting 201

Table 4-6. FAX Service Parameter Table

Troubleshooting Fax Troubleshooting 202

Table 4-6. FAX Service Parameter Table

Troubleshooting Fax Troubleshooting 203

Table 4-6. FAX Service Parameter Table

Troubleshooting Fax Troubleshooting 204

Table 4-6. FAX Service Parameter Table

Troubleshooting Fax Troubleshooting 205

Table 4-6. FAX Service Parameter Table

Troubleshooting Fax Troubleshooting 206

C H E C K When using “user special mode”, confirm the ID number

Troubleshooting Fax Troubleshooting 207

C H E C K When using “User Special Mode”, confirm the ID

5. When the transfer is completed, the following message is displayed.

After the transfer of the received original file is completed,

Troubleshooting Fax Troubleshooting 208

FAX to Memory FAX to Memory

Insert a Memory Card. Completed, Push [Power]

4. When the USB memory is detected, the following message is displayed,

No Folder, Create it [Start]

5. “Storing” is displayed and transfer is started.

6. When the transfer is completed, the following message is displayed on the

Troubleshooting Fax Troubleshooting 209

4.3.7 Fax related troubleshooting  Troubleshoot basic step details

Troubleshooting Fax Troubleshooting 210

Step 1: Accurately understand and identify trouble symptoms. (continued)

Troubleshooting Fax Troubleshooting 211

Troubleshooting Fax Troubleshooting 212

Troubleshooting Fax Troubleshooting 213

4.3.7.4 Troubleshooting from error code Error code

Troubleshooting Fax Troubleshooting 214

Figure 5-3. ID number input screen (2)

Service support mode Service Support Mode 216

Figure 5-4. Printer Startup ****_

Service support mode Service Support Mode 217

Service support mode Service Support Mode 218

6.1 Repair Work Overview 6.1.2 Definition of Orientation of the Printer

Flathead screwdriver O ---

Disassembly/assembly Repair Work Overview 220

6.2 Disassembly/Reassembly Procedures

6.2.1 Parts/Components Location

Figure 6-2. Housing (WF-C5700 Series/ET-8700)

Disassembly/assembly Disassembly/Reassembly Procedures 221

No. Part/Component No. Part/Component No. Part/Component No. Part/Component

Figure 6-3. Housing (WF-C5200 Series)

Disassembly/assembly Disassembly/Reassembly Procedures 222

No. Part/Component No. Part/Component No. Part/Component No. Part/Component

Figure 6-4. Ink Supply Mechanism (1)

Disassembly/assembly Disassembly/Reassembly Procedures 223

No. Part/Component No. Part/Component No. Part/Component No. Part/Component

Figure 6-5. Ink Supply Mechanism (2)

Disassembly/assembly Disassembly/Reassembly Procedures 224

No. Part/Component No. Part/Component No. Part/Component No. Part/Component

Figure 6-6. ADF/SCN (WF-C5700 Series/ET-8700 only)