PANGASINAN STATE UNIVERSITY-SAN CARLOS CITY CAMPUS

COLLEGE OF HOSPITALITY MANAGEMENT, BUSINESS ADMINISTRATION AND

COMPUTING
BS BUSINESS AND OFFICE ADMINISTRATION DEPARTMENT

OA103oa: Administrative Office Procedure and Management

Final Examination

Name: ERGUIZA KHEN ASHLY P. Section: BSOA 1 A

Test I. MULTIPLE CHOICE. Write the letter of your answer in the space provided.
Choose the best answer.

B 1. It is “the science that seeks to adapt work or working conditions to suit the worker;
the study of the problems of people adjusting to their environment”.
A. Economics
B. Ergonomics
C. Psychology
D. Engineering

A 2. This is a data which shows how much space can be used over the total available
space and which owners or managers needs to know when looking for an office space
to lease.
A. Occupancy Ratio
B. Building Permit
C. Land Title
D. Tax Certificate

C 3. After surviving the telephone interview, the list of candidates who passed will
undergo in this next personnel recruitment process?
A. Requirements Submission
B. Job Orientation
C. Formal Interview
D. Job Training

D 4. Which of the following is NOT a key concern during the planning stage of office
layout?
A. Spatial Design and Layout
B. Electrical Requirements
C. Ergonomics
D. Office Equipment

C 5. What is the comfortable temperature that must be maintained in an open office

space?
A. 19-27 Degrees Celsius
B. 17-25 Degrees Celsius
C. 20-26 Degrees Celsius
D. 21-28 Degrees Celsius

C 6. It is a good workplace communication skill that is essential to ensure that the

person you are speaking with has completely understood what you have to say.
A. Precision
B. Low Speaking Volume
C. Clarity
D. Courteousness

A 7. Which of the following is true about effective office communication?

A. Communication results from the need of expression and results in the
exchange of ideas.
B. Effective Office Communication is a one-way process.
C. It is okay to shout in a meeting to make an emphasis on what you are saying.

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 D. Effective office communication is not a key factor in the success of an
organization.

B. 8. Electronic mails or emails are an example of?

A. Verbal Communication
B. Non Verbal Communication
C. Language Barrier
D. Good Workplace Communication Skill

D 9. Employers cannot discriminate against an individual with disability as long as a

person is?
A. Has a Backer from the Inside
B. Masteral Degree Graduate
C. Has Work Experience even not related to the Job Opening
D. Qualified for the Job

B 10. An employee selection process wherein recruiters resort to “eye scanning” a

resume, skimming it to find the key words related to the position and power words that
indicates the applicant is capable and hardworking.
A. Telephone Interview
B. Scanning Resumes
C. Formal Interview
D. Examination

A 11. Telephone Conversation is an example of?

A. Verbal Communication
B. Non Verbal Communication
C. Language Barrier
D. Good Workplace Communication Skill

D 12. If in case you were not able to answer someone’s call, what is the right thing for
you to do?
A. Ignore them
B. Be mad because they are disturbing you
C. Tell them to not talk to you ever
D. Respond to them as soon as you are available

D 13. Which of the following statement is true?

A. Your words does not have an impact in your relationships with the co-
workers.
B. Email consists of audio components thereby making them more personal.
C. Do not respond to emails without considering the effects of your response.
D. Electronic communication increases the turn around time and immediate
feedback is always given.

B 14. Which of the following is a disadvantage of open office space?

A. Open plan offices are more economical.
B. Security is reduced.
C. Managers and senior managers are in constant contact with the staff.
D. These are easier for the survivors, as everyone is in a centralized area.

A 15. In an open office space, what can cause dryness of the eyes, nose and throat and
may also increase the frequency of static electricity shocks?
A. Low Humidity
B. High Humidity
C. Radiation
D. Ventilation

D 16. Modern photocopiers and laser printers are fitted with an __________ and do not
present any hazard to health, provided they are properly maintained.

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 A. Radiation
B. Purifier
C. Contaminant
D. Ozone Filter

B 17. This is used to apply for a position without knowing whether an opening actually
exist. Individuals using this method may apply either in person or by mail.
A. Internal Sources
B. Unsolicited Applications
C. Outsourcing
D. External Sources

C 18. When making resume, it is important to remember that you use a ______ font.
A. Multiple
B. Colorful
C. Readable
D. Fancy

B 19. This is much likely to decrease for the company when its employees are
promoted.
A. Turn Over
B. Morale
C. Confidence
D. Job Satisfaction

A 20. The job seeker registers with the employment service and electronically submits
resume-type information through online.
A. Web-Based Employment Services
B. Public Employment Agencies and Private Employment Agencies
C. Educational Institution Placement Services
D. Advertising

Test II. Choose among the good office communication skills inside the box on what
skills was displayed or was failed to comply in the sentences for each number.

Courteousness Clarity
Precision Listen to Others
Language Postures and Body Language
Low Speaking Volume

Listen to others 1. During a brainstorming, while the participants are sharing their
thoughts, others are lending their ears and accept those ideas.
Posture and body language 2. Mr. G confidently speaks in front by standing upright to
convey interest and directs attention with hand gestures.
Clarity 3. Kian is attending to a client’s request and he makes sure that his reply letter
will be understood by choosing the right words to have a clear message.
Language 4. Maine and Shar were talking in Ilocano while at work where most of their
officemates does not understand what they are saying.
Courteousness 5. “Good morning Sir / Ma’am”.
Precision 6. Mrs. S is talking over the phone, goes directly to her point by stating
immediately her purpose.
Listen to others 7. Anna is watching videos over her phone while in a meeting and
someone was presenting.
Low speaking volume 8. While in a meeting, the supervisor was shouting infront of his
staff just to make an emphasis on what he is saying.

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Clarity 9. When the presenter asked if the participants clearly understood what was
discussed, Louie tilts her head in approval.
Courteousness 10. At the end of the letter for her supervisor, Angelo stated “Thank
you for your kind consideration on this request”.

Test III. FILL IN THE BLANKS. Write your answer in the space provided before each
number. Wrong spelling is wrong.

Primary 1. Establish _________ and secondary work areas for tasks such as paper
work, computer activities and projects when setting up office.

Location 2. Optimizing worker productivity has moved up to become as important as

building _____________.

Privacy 3. __________ among workmates is difficult to obtain with an open office plan.

75% 4. According to a study, the level of reflectance of white color in an office space is
equivalent to _____% or more of light.

CLEAN AS YOU GO 5. CLAYGO, a term used in observance of the cleanliness of a

workplace stands for _____________________.

Floors 6. In an open office space, ______ should reflect less than 20% of light and
therefore should be dark color.

Productivity 7. Improved office layout, right place of personal computers and thermal
control revealed the largest impact on _____________.

Emails 8. ____________ are important communication tools and are useful in case of
a time difference due to the varying time zones of different countries.

Written 9. Precision in expression and thoughtful use of words are essentials

constituents of ____________ communication.

Listener 10. It is very important to know that an effective communicator is also a good
__________ and not just a good talker.

Slang 11. Language, which is one of the good office communication skills, states that
one should never use any ________ terms while at work.

Transfer 12. Communication is technically the process of the __________ of

information between communicating entities.

Direct 13. Communication between involves in formal meetings, discussions with

clients or business negotiations has a _________ effect on the company business.

Naturally 14. Office should be ventilated either ____________ or artificially.

Rewarded 15. Promotion of employees who meets the requirements of the position is
an evidence that employees’ competence is ____________.

Advertising 16. As a recruiting source, ____________ includes classified newspaper

includes classified newspaper advertisements, magazines and journals.

Magna Carta 17. The ______________ for Persons with Disability provides that a
qualified employee with disability shall be subject to the same terms and conditions of
employment as a qualified able-bodied person.

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7277 18. The law mentioned from the previous item is under Republic Act No.
_________.

Telephone 19. Employers now often try to reduce the list of candidates further by
conducting ___________ interviews.

Researched20. Employers usually give an edge to applicants who have

_______________ the company, to applicants who write follow-up letters after an
interview, and to applicants who ask for the job.