OPERATIONS MANAGEMENT

Name: John Carl R. Borbon Score:__________

Program: ETEEAP – Business Administration Major in Human Resource Development Management

PART 1-OPERATIONS MANAGEMENT

Activity 1: Division of Work and Specialization

Think of concrete situations in which you can use the following principles of Taylor and Fayol.

PRINCIPLES ORGANIZATION/INDIVIDUAL HOW

USED/SITUATION

1. Scientific Management

Provincial Human Resource The Provincial Human

Management Office Resource Management
Office considers
employees the
company’s most
valuable asset.
Therefore, it sets up and
supervises various
actions to develop the
human capital. The
PHRMO takes care of
employee motivation
and wellness,
compensation, benefits,
recruitment,
organizational
development, safety,
employee relations and
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 OPERATIONS MANAGEMENT
Human Resource Career and
Development Division
2. Division of Work
3. Unity of Command
Provincial Government of Batangas
training. PHRMO plays a
strategic role in the
Provincial Government
of Batangas for the
implementation of
workplace culture. It has
a Competencies using
HRM maturity level
indicators set by the
CSC.
HRCDD integrated the
use of training and
career development
efforts to improve the
performance of the
individual or group as
well as overall
organizational
effectiveness. It
develops the
competencies that
employees need to
perform their current
jobs and prepares them
for future roles through
planned learning
activities. HRCDD
focuses on matching the
needs of the individual
and the organization.
With an Employee of
more than 3,000, the
Provincial Governor is
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the highest ranking

employee. The governor
appoints each chief of
office to address his
concern to them and
they will be the
executors of its decision.
Each office has its own
supervisor who guides
the ordinary employees.

Typical responsibilities
of an Personnel
Relations Division
include acting as a
liaison or intermediary
Personnel Relation Division
between employees and
managers, and either
4. Remuneration
creating or advising on
the creation of policies
around employee issues
like fair compensation,
useful benefits, proper
work-life balance,
reasonable working
hours, and others

5. Stability of Tenure The Provincial

Government of
Batangas is being
Provincial Government of Batangas guided by the Civil
Services Commission of
the Philippines. It
adheres to the CSC’s
mandates on the tenure

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of each employees.

Esprit De Corps is the

French word that means
“Union is Strength” and
“Team Spirit”. The
employees in the
Provincial Government
Provincial Government of Batangas of Batangas always
6. Esprit de Corps
observes unity and
camaraderie with each
and everyone of us.

The Provincial Human

Resource Management
Provincial Human Resource
Office is divided into four
Management Office
divisions each with one
supervisor. PHRMO
divisions are divided into
two or more sections
7. Span of Control
depending on the nature
of the work and where
the work is aligned. The
division chiefs are
assisted by the section
chiefs to manage the
officers, assistants and
aides of each division.

8. Centralization/ Provincial Government of Batangas The Governor holds the

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highest office in the

provincial government.
In every decision he
makes, he first consults
it with his executive
assistants to get their
suggestion. Then he
discusses it with his
Provincial Government
Department Heads to
outline the decisions he
will make. and this is
where centralization is
practiced because

Decentralization planning and decision-

making within an
organization is focused
on a specific leader or
location. After having a
decision, the Governor
will meet his
constituents (ex. Mayor,
Brgy. Captains, Vice
Mayors and alike) to
discuss and request for
implementations of his
decisions. This is where
the decentralization
starts.

Name: John Carl R. Borbon Score:__________

Program: ETEEAP – Business Administration Major in Human Resource Development Management

Activity 2: Planning-Objectives

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 OPERATIONS MANAGEMENT

It has been discussed that a firm can have multiple objectives. What do you think would be the
objectives of the following companies and organizations with regard to their interrelationships with
society?

1. Banco de Oro
To provide the best financial service to our clients requires us to be prudent in our design for
financial solutions. They undertake to render proper due diligence, objective valuation, and
full disclosure of material information. Through this process, they apply global standards in
creating active markets for instruments they sponsor and offer to their clients.

Their product offerings are based on an open product architecture model, where clients are
offered the best available products regardless of provider, an approach geared towards
delivering the highest possible returns to each of our client groups.

In all these, they anchor their commitment on a solid base, a sound balance sheet, and a
strong team of professionals.

2. Toyota Motor Philippines

It has always been Toyota’s resolve, that wherever it is in the world, its business operations
should always have a positive impact to the economy and the society. TMP takes it as a
responsibility to provide people with better mobility in the generations to come, as well as
provide opportunities for growth and progress in communities.

TMP always keep in mind that as its operations grow, the responsibility to give back becomes
more evident and imperative. Together with its various stakeholders, TMP endeavors to
achieve a better world and a better future for the Filipino people.

TMP has focused its various corporate social responsibility (CSR) initiatives under four
categories or pillars: Health, Education, Environment and Community Service. Aside from
several flagship projects, TMP implements its CSR advocacies through its social and
humanitarian arm, Toyota Motor Philippines Foundation (TMPF).

3. DHL Logistic Company

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We make our customers, employees and investors even more successful;

We always show respect while achieving high scores;

We facilitate and simplify the lives of our customers;

Contribute to making our world better.

We are convinced that it is also in the interest of our stakeholders: customers, employees,
investors, to achieve all these goals. By interacting with DHL Parcel, customers benefit from
great services.

4. Amazon E-Commerce Company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion
for invention, commitment to operational excellence, and long-term thinking. Amazon strives to
be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to
work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment
by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV,
Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are
some of the things pioneered by Amazon.

5. The company you are affiliated

PROVINCIAL GOVERNMENT OF BATANGAS

H-E-L-P PROGRAM

HEALTH
• Additional free medicines, equipment and personnel in all the district hospitals in the province

• Free medical consultations and medicines in all the district hospitals in the province for the
less fortunate Batangueños

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• 20% Increase in the honorarium and additional equipment for the Barangay Health Workers,
Barangay Nutrition Scholars, Barangay Tanods and Day Care Workers

• Free PhilHealth Cards with double benefits for the Barangay Officials (Chairman, Kagawad,
Secretary/Treasurer/etc.) and Volunteers (BHW, BNS, DCW, Barangay Tanod, etc.)

• Double benefits for the Senior Citizens with PhilHealth cards and allowances for the Senior
Citizen Presidents

• Granting ambulance/service vehicle to each Barangay in Batangas

EDUCATION
• Construction of school building and provision of "computers"

• Free internet connection or wireless fidelity in schools and Barangay Halls

• Increase the number of "Batangas Provincial Scholars" from 25,000 to 30,000, for the Senior
High School and College students in a span of three years

• Provision of "tablets" to Public School Teachers and Barangay Captains

LIVELIHOOD
• Providing fast and reliable processing of papers of investors who will capitalize in the
province

• Coordinate with the private sector and investors to open job opportunities

• Increasing job opportunities to boost the economy

• Provision of Lifetime pension to all barangay officials

• Appropriation of Php 500M fund to strengthen the cooperative and livelihood in the province

• Construction of Food Terminal for the processing/storage of agricultural and

imported/exported products

• Intensification of tourism and agricultural campaigns of the province

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PROTECTION OF LIFE, ENVIRONMENT AND PROPERTIES

• Provision of allowances and additional equipment for the Barangay Health Workers,
Barangay Nutrition Scholars, Barangay Tanods and Day Care Workers

• Construction of roads, bridges, multi-purpose halls and water works

• Construction of evacuation centers for disaster preparedness

• Implementation of Housing projects for the government employees and affected families of
relocation or disaster

• Acquisition of search and rescue operation vehicles, fire trucks and patrol cars

• Preservation of peace and order in the entire province

Name: John Carl R. Borbon Score:__________

Program: ETEEAP – Business Administration Major in Human Resource Development Management

Activity 3: Leadership Styles

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 OPERATIONS MANAGEMENT

Identify the leadership styles of the following prominent people. What are the notable
contributions of these people that made them known and famous with their leadership style.

1. Bill Gates

Bill Gates offers a more participative leadership style. He believes in the value of input from his
employees for overall company success. The driving force behind the success of Microsoft is the
enthusiastic and hardworking attitude of Bill Gates. He understands that in business you will have
fluctuations and changes that you must adapt to in order to succeed. With this business attitude,
Gates has created a company that has been able to withstand the storm and still come out on top
as a shining star. Through the process of delegation of tasks, Gates was able to develop a
company that utilizes the skills of his team members to the fullest.

2. Marilyn A. Hewson

Map your own career path: “Take stock of what sets you apart,” she wrote. She suggests that
women should do a personal inventory: What are your strengths? Weaknesses? What do you find
exhilarating? Tiresome?  This will give you some indication of what special talents and abilities
you have, but always be open to opportunities when they come along, “rather than fixating on a
specific title or role,” she says.

Create opportunities: Hewson stresses the importance of turning challenges into opportunities ‒

a key leadership trait and something that was instilled in her by her mother: “My mother
understood that great leaders are driven by purpose, and the impact they leave must be larger
than their own footprints.

3. Steve Jobs

Jobs emphasized the importance of teamwork to his employees. Though he made the final
decision on product designs, he knew the right people are a company’s greatest asset. “That’s
how I see business,” he said in a 2003 60 Minutes interview. “Great things in business are never
done by one person; they’re done by a team of people.

At the same time, Jobs knew he had to be the best leader possible to his teams. According to
Jobs’ work mantra and ethic, innovation is what distinguishes a leader from a follower. Thanks to

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Jobs’ expectation of high quality, almost every product he turned out was a huge success among
consumers and businesses.

4. Safra A. Catz

While Catz prefers to maintain a low profile, she is an aggressive deal-maker. The wealthy leader
has some basic life philosophies that made Ellison convinced that she could take Oracle forward.
Catz put forward some pieces of advice in her Wharton commencement speech after she
became the joint CEO in September 2014 and they give enough indication about some of her
strong convictions that would strike a chord with other business leaders. She said, for example:
“The press is not your friend. The number of executives who actually believe they have friends in
the press always amazes me.” Not many will disagree with that. The second one was even
deeper. Warning against lying, Catz said while one can recover from being stupid, he/she can
never from being a liar. “Integrity is a perishable asset, and once it’s gone, it’s gone for good,” she
said. This is something from the old school and eternally true! 

5. Henry Sy

On work
“While I am not big with words, I am big and bold in dreams and vision. By nature, I am curious
and adventurous. I like the excitement of change and new and better ideas. I look for excellence
in performance.” – Henry Sy

On his management style

“I am hands-on and personalized in my management style. I do not do things on impulse. I think
long and hard about every project.” -Henry Sy

6. Tony Tan Caktiong

Tony Tan Caktiong believes in empowerment and motivation. He maintains a strong'rewards

system and encourages arriving at a consensus in any decision. Tony also describes his personal
management style as people-centered.

7. CEO of your Company

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Governor Hermilando I. Mandanas

After the issuance of the Presidential Decree No. 1396, Mandanas served as the 1st general
manager of the Human Settlements Development Corporation under former president Ferdinand
Marcos.

From 1995 to 2004, he served as Governor of the Province of Batangas and concurrently became
president of Federation of Regional Development Council of the Philippines. He also served as
chairman of the Regional Development Council (Region IV-A, Southern Tagalog) from 1995 to
2004, Regional Peace and Order Council (Region IV-A) from 1995 to 2001 and from 2003 to
2004 and CALABARZON Coordinating Council (Cavite, Laguna, Batangas, Rizal, Quezon) from
2001 to 2004.

The Mandanas-Garcia ruling fully transfers or devolves the delivery of basic services to LGUs.

Name: John Carl R. Borbon Score:__________

Program: ETEEAP – Business Administration Major in Human Resource Development Management

Activity 4: SWOT Analysis

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 OPERATIONS MANAGEMENT

1. Make a SWOT Analysis of your company: Minimum of 5 items per box.

Name of Company: Provincial Human Resource Management Office of Batangas

Strength Weaknessess

Competency Based Hiring Process/Having Small Workspace

an Equal Opportunity Principle (EOP
Standards)

Having an HR Mechanism that supports all Lack of Advance Gadgets to be used in

of the employee Online Trainings

Innovative/Creative Employees Do not have enough space for storage

facility

Hardworking and Dedicated Employees Inconsistent type of Leadership due to

change of Leadership every election

Opportunities Threats

Innovated Strategies Pandemic/Health Related Issues

Technology Advancement (Digitization) Cyber Hacking/ (Infiltration of Data)

Continuous Training for Employees

2. Using the SWOT Analysis of your company, what do you think should be addressed by the
management among the weaknesses identified. How will you address this weakness?
What programs or strategies will you propose to address this concern, discuss your answer
concisely.

Small Workspace: I will see to it that I will talk to my immediate supervisor regarding
having a small space to work because it directly affects employee productivity.

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Do not have enough space for storage facility : The top management should have time to
visit and inspect the areas where the files are stored so they can see the situation. Make a
suggestion about those storage to protect the government files.

Lack of Advance Gadgets to be used in Online Trainings: Those in top management should
have a review of modern equipment so they can give it to their employees so they can be
more productive.

Inconsistent type of Leadership due to change of Leadership every election : Those who
will be elected should have a smooth transition and should give freedom for everyone to
express their feelings about the change.

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