Merchants FAQ

Q.How can a merchant start accepting payments on UPI?

Ans:To enabling UPI system, merchant need to partner with the acquirer bank.
Acquiring bank will provide the UPI infrastructure to merchant.

Q.When will merchant receive the money after UPI transaction?

Ans: Merchant will receive the money immediately after customer confirms the
payment into the merchant Pool bank account/ merchant bank account as per their
agreement.

Q.What is MCC code and who provides MCC code?

Ans:MCC code (merchant category code) is four digit number listed in the ISO
18245 for retail financial services. MCC is used to classify the business by the type
of goods or services it provides. MCC code is provided by the bank while on
boarding process.

Q.How can a merchant start accepting payments on UPI?

Ans:To enabling UPI system, merchant need to partner with the acquirer bank.
Acquiring bank will provide the UPI infrastructure to merchant.

Q.What are available integration modes for merchant?

Ans:Merchant can integrate UPI through QR, Intent, application based and Collect
modes
Q.What is QR based integration mode?
Ans :QR based integration is features given to merchant where they can use a QR
for UPI transaction. In the QR the merchant information is stored like merchant
UPI ID and amount. So, when the customer scans the QR for payments the
customer will get the merchant information on the payment page.
Q.Where does Merchant register a complaint with reference to the UPI
transaction?
Ans:Merchant can raise their grievance or check status of UPI transaction directly
with their acquiring banks.

Q.If a customer return the goods or rejected the services, how will
merchant return the money?
Ans: The merchant will ask the bank to refund the charged amount as per the
defined process.