Avnish Shukla Reporting

Research
Email:
shukla.avnish@gmail.com
Expertise Admin

Phone
Total 9654331404 Team

8
Experience LinkedIn
www.linkedin.com/in/avnish-
shukla-aa357b3a/
Years

Individual

0 1 2 3 4 5

Experienced Advisor with a

4

Over Time
demonstrated history of working
in the Information Technology 3
and services industry.

Skilled in SCCM, Office 365,

2
Desktop Support and Azure
1
I possess excellent interpersonal
skills with the ability to build Short Experience 0
lasting relationships with the
Clients. Troubleshooting Work Self Study
Jan 2021 – Working Hatch
Excellent communication skills
EE Administrator (Azure)
needed to make a connection
with the clients so that I under-
IT Skills
stand their need and have the
technical skills to meet or exceed 9%
their expectations.
Jan2016 – Jan 2021 10%
McDermott
Senior Technology
Specialist

Sept 2013 – 2016

Novatk TechnoGlobal
Live in Senior IT Analyst 23% 58%

New Delhi
Jan 2013 – 2013
Since 1990
Vericon Technologies SSMS (DB) O365 SharePoint APP Admin (SAAS)
Technical Support Trainee

PERSONAL Education Clients Supported to the Region

On weekends I like spending 2013
time with my family.
M.E.R.I - CET
B -Tech
When I have some time for (Computer Science)
myself, I enjoy Music and
love to Travel and eat food.

Enjoy playing Cricket,

2008
Basketball and T.T.
H.S.C
Kendriya Vidyalaya
(XII) +500 +5000 +10000
(January 2021 – )

EE Administrator (Azure)

➢ Key Responsibilities

o Engagement Estimate App Support (Azure and Desktop)

▪ Azure Support Responsibilities:
• Application Monitoring via Azure Insight to check the performance of applica-
tion.
•
•

▪ Application Support (Desktop)

• (account Creation, Deletion and modification).
•

(January 2016 – 2021)

Senior Technology Specialist (IT Operations)

PROJECTS DONE

CBI

Service Desk Transition (Houston to India) Change Management Coordinator

MCDERMOTT (PROJECT LEAD)

Service Desk Transition (McDermott to TCS) Windows 10 Project

Tower-A Project (Infra for 250 users) Cost Saving Project
AD Migration Telepresence Project

➢ Tools Supported In MDR

Cisco Anyconnect CUCM(Cisco) Windows Troubleshooting Sharepoint
CA Service Desk Admin SCCM Lotus Notes Citrix XenApp
Asset managemen ServiceNow Aruba Wireless AD
Office 365 Share Drive SolarWinds Webex Admin
➢ Key Responsibilities

▪ Managing the APAC_Gurgaon_Desktop (Local IT) queue to provide 1st and 2nd level of
technical support answering support queries via the telephone, using remote desktop tools.
▪ Acting as a further escalation point for unresolved or escalated calls.
▪ Promoting the customer service ethic to maintain a high degree of customer service for all
support queries and adhere to all service management principles.
▪ Reporting to senior managers on any issue that could significantly impact the business.
▪ Attending Change Advisory Board meetings.
▪ Solving installation issue of all Engineering software issues e.g. SP3D, Aveva PDMS, Dialux,
and all other software of McDermott Environment.
▪ Maintaining a log of any software or hardware problems detected.
▪ Support users in the use of Computer equipment by providing necessary training and advice
(TechHut).
▪ Hiring Level 2 analyst for IT Operations Team.
▪ Maintaining and Managing Active Directory Objects: Users & Computers Accounts, Groups.
▪ Solving MS Outlook (2003/2007/2010/2013/2015/2016/O365), Antivirus (MC-Afee Antivirus),
DNS, DHCP, Application, File and Printer servers.
▪ Sending Notification about changes on the server to the Service desk and entire IT team of
McDermott Inc.
▪ Ensuring 100% compliance on all tasks being performed.
▪ Escalate complex problem to appropriate support specialists.
▪ Coordinate and manage relationships with vendors and support staff that provide hardware/
software/network problem resolution.
▪ Sending daily reports to team members.

Other Responsibilities:

▪ Contributing as appropriate as a member of the McDermott Inc. Management. ·

▪ Team Undertakes peer reviews as required to improve the quality of work, and body
of knowledge, of the IT Operation team.
▪ Mentoring staff to improve the capabilities and usefulness of the IT Operations team.
▪ Maintaining service levels, during planned after-hours work, leave, and holidays by
sharing work with a nominated team member.
▪ Providing On-Call Support 24x7 for any escalations, Attend meetings as required
Work both independently as well as part of a team to ensure that work gets completed.
(September 2013 – December 2019)

Senior IT Analyst

➢ Key Responsibilities
▪ Handling day-to-day technical queries & providing Technical assistance to client of
Intuit Products (Turbotax, Quickbooks, Mint and Quick in)
▪ Responsible for configuring Database of Intuit products in desktop application.
▪ Configuring and Troubleshooting of office suite related issue. (Outlook, excel ,
word and Ms Access)
▪ Remote Installation and troubleshooting of software.
▪ Network Printers installation and Configuration in the desktop application.
▪ Actively interacting with clients for any kind of IT issue for immediate solutions.
▪ Sending daily reports to team members.
▪ Actively work on the 2nd Team Lead role implementing the various process.

(January 2013 – 2013)

Technical Support Trainee

➢ Key Responsibilities

▪ Providing Technical support to customers transferred from the sales department.

▪ Providing voice support to the USA customers for their issues.
▪ Taking the remote access of the customers via LMI software for complete resolution.
▪ Up-selling the anti-virus and other product of the company one the problem resolved.
▪ Providing 100% customer satisfaction and doing follow up the next day.
▪ Handling key Accounts, Timely service of the Clients.
▪ Maintaining the databases existing customers.
▪ Troubleshooting printer, scanner, IExplorer, iPhone, IPad etc