Salesforce Accelerators

Get Ready for Awesome

A benefit of Premier and Signature Success Plans
Presented by Salesforce Success Cloud
Your Path to Success with Salesforce Is Unique
Salesforce Success Cloud helps you create a faster path to results
Transform
Your Business
Create
Improve Competitive Gap
Operating Model
Drive
Productivity
Solve a
Specific Problem
Drive Adoption & Productivity with Accelerators
Get Expert Help Solving Your Unique Salesforce Challenges

175 Accelerators
1-on-1 Expert Consultations Across All Clouds…
Certified Cloud Specialists
Best Practice Guidance
Getting Started : Advanced Help

Plus Get Help With

Lightning, Einstein,
Mobile, Governance

Salesforce.com/Accelerators
Access to Accelerators
Succeed at every stage of your Salesforce journey

Premier Success Plans

All Premier Customers: 152 Accelerators

Standard Success Plan Signature Success Plan

Purchase Accelerators à la carte 10 More Accelerators - 162 Total
Contact your Account Executive
What Our Customers Are Saying ...
“Accelerators provided a game plan for us to
follow to improve user experience on our
Partner Community.” Michael Barnes
Director, Salesforce
Administration

“Speed is everything in our market and access to the

right information could make a big impact.
Accelerators showed us how to share valuable
Scott Eiss
information quickly .” Director, Field Sales

“We wanted a customer community, but didn’t know

where to begin. The Accelerator asked the right
questions and helped us successfully deploy a
customized community. ” Richard Saunders
Community Manager

“The Lightning Accelerator helped our sales reps

easily get up to speed on Sales Cloud Lightning.”
Richard Saunders
Community Manager
How do Accelerators work?
Dedicated One-on-One time with Salesforce Specialists

Discovery Analyze & Build Deliver

Most
Accelerators
are 2 to 6
hours over 2
to 4 weeks
 Examples …
Accelerator Library Community Cloud
● How to: Community Cloud: Plan Your Chatter Adoption
● Insights: Community Cloud: Lightning Reports and Dashboards
Einstein Analytics
● Getting Started: Sales Analytics: Fast Start
● How to: Einstein Analytics: Load Data
Marketing Cloud
● How to: Journey Builder: Set up a Journey
● Review: Marketing Cloud: Improve Feature Adoption
Pardot
● Getting Started: Pardot: Set Up and Install
● How to: Pardot: Manage Leads
Sales Cloud
● Getting Started: Sales Cloud
● Insights: Sales Cloud: Dashboards
Salesforce CPQ
● Getting Started: Salesforce CPQ
● How to: Salesforce CPQ: Installation Fast Start
Salesforce IoT
● Getting Started: Salesforce IoT
Salesforce Mobile
● Getting Started: Salesforce Mobile: Platform Fast Start
● How to: Salesforce Mobile for iOS and Android: Improve Adoption
Governance
● Getting Started: Governance
● How to: Governance: Design a Center of Excellence
Salesforce Platform
● Getting Started: Lightning Platform: Configuration Fast Start
● Review: Platform: Org Health
Salesforce.org
● Getting Started: Salesforce.org: Overview of the Higher Education Data
Architecture
● How to: Salesforce.org: Import Data into Nonprofit Success Pack (NPSP)
Service Cloud
● How to: Service Cloud: Automate Your Case Assignments
● Insights: Service Cloud: Dashboard Design
Finding the Right Accelerator
How do I know what’s right for me? What should I do first?

Advanced

Insights & Review

Analytics
Getting
Started
“How to” Use
Features
 Finding the Right Accelerator

Finding the Right Accelerator?

Start at Salesforce.com

Salesforce.com/accelerators
Accelerator Brochure (PDF)
Accelerator Library (PDF)
Accelerators listed by product (Cloud) and Success Plan

Accelerator “Datasheets”
1 to 2 page description of each Accelerator including how it
works, prerequisites, and expected outcomes.
 Finding the Right Accelerator

Start with Lightning Accelerators

Push productivity higher, build apps faster, and work smarter

“Lightning was a no-brainer. We saw What can Get me

Where do
huge improvements in usability, user Lightning set up on
I start?
experience, and intuitive functionality.” do for me? Lightning

Cristina Schwartz
Director, Salesforce Automation
2 Hours With 2 Hours With 2 Hours With
An Expert An Expert An Expert
Accelerator Accelerator Accelerator
Getting Started: Review: Lightning Getting Started:
Sales Cloud: Platform: Readiness Lightning Platform:
Lightning Fast Start Assessment Configuration Fast
Start
Find out how Lightning Prepare for your move Set up Lightning with
can help you boost sales to Lightning Experience help from an expert

Small
Business
Friendly
 Finding the Right Accelerator
Sales Cloud Fast Start Accelerators
Get the most out of top Sales Cloud features

Keep Get Your

Get Report Track Prevent
Accurate Team
Started on Leads Sales Duplicate
Account Using
Fast & Pipeline Activity Data
Lists Salesforce

2 Hours With 2 Hours With 3 Hours With 2 Hours With 2 Hours With 3 Hours With
An Expert An Expert An Expert An Expert An Expert An Expert
Accelerator Accelerator Accelerator Accelerator Accelerator Accelerator
Getting Started: Insights: Sales How to: Sales Cloud: How to: Sales Cloud: Getting Started: Sales Getting Started:
Sales Cloud: Fast Cloud: Reports and Improve Customer Manage Activities in Cloud: Duplicate Sales Cloud:
Start Dashboards Fast Account Lightning Management Fast Adoption Fast Start
Start Management Start
Walkthrough of Demo of standard & How to configure Learn to use new Learn how to set alerts Inspire your sales team
Accounts, Contacts, AppExchange reporting Accounts so you can Lightning activity and process to prevent to use Sales Cloud
Leads & Opportunities packages maintain accuracy tracking features duplicates

Small
Business
Friendly
 Finding the Right Accelerator
Marketing Cloud Fast Start Accelerators
Quickly get started improving your customer relationships

Build,
Onboard Reach Target Personalize Report on
Send and
a New Customer the Right Customer Email
Test Your
Admin inboxes Customers Emails Campaigns
Emails

2 Hours With 2 Hours With 2 Hours With 2 Hours With 2 Hours With 2 Hours With
An Expert An Expert An Expert An Expert An Expert An Expert
Accelerator Accelerator Accelerator Accelerator Accelerator Accelerator
Getting Started: Getting Started: Getting Started: Getting Started: Getting Started: Insights: Email
Marketing Cloud Email Studio: Email Email Studio: Email Email Studio: Email Studio: Email Studio: Reporting
Admin Fast Start Deliverability Segmentation Fast Building and Personalization Fast Fast Start
Start Sending Email Start
Get your new admin set Best practices so your Learn how to reach the Learn how to build and Improve email Understand tracking
up & configured on emails reach your right customers with the send beautiful and marketing by and reporting for email
Marketing Cloud customers’ inboxes right message engaging emails personalizing emails in Marketing Cloud

Small
Business
Friendly
 Finding the Right Accelerator
Service Cloud Accelerators
Start delivering smarter, more personalized support

Start Assign
Get Give Your Monitor Engage
Using Cases to
Started on Agents a Service on Social
Service the Right
Lightning 360 View Metrics Media
Cloud Agent

6 Hours With 6 Hours With 5 Hours With 4 Hours With 4 Hours With 4 Hours With
An Expert An Expert An Expert An Expert An Expert An Expert
Accelerator Accelerator Accelerator Accelerator Accelerator Accelerator
Getting Started: Getting Started: How to: Service Insights: Service How to: Service How to: Service
Service Cloud Service Cloud: Cloud: Design Your Cloud: Dashboard Cloud: Automate Cloud: Set Up Social
Lightning Lightning Console Design Your Case Customer Service
Assignment
Get up and running on Roll out Service Cloud Give agents access to to Learn how to build a Learn how to assign Use Service Cloud to
Service Cloud with help Lightning faster with key data so that cases custom service & cases to the right agent, engage on Facebook
from our experts help from our experts get resolved faster support dashboard automatically and/or Twitter
 Finding the Right Accelerator

Top Accelerators
Other Popular Accelerators for Small & Medium-Sized Businesses

Community Marketing Salesforce Salesforce Einstein

Cloud Cloud Mobile App Platform Analytics

Community Cloud Salesforce Mobile App Marketing Cloud Salesforce Platform Einstein Analytics

Getting Started: Getting Started: Getting Started: Review: Getting Started:

Lightning Customer Mobile Platform Fast Start Social Studio Org Health Platform Fast Start
Community Fast Start
Getting Started: How to: How to: Getting Started:
How to: Salesforce for iOS & Android Set Up a Journey Cleanup Custom Field Sales Analytics: Fast Start
Plan Your Chatter
Adoption How to: Insights: How to: Getting Started:
Personalize Automate Your Email Design a Salesforce Org Service Analytics: Fast
Insights: Reports Strategy Start
Lightning Reports &
Dashboards
Let’s Get Started

First Stop:
Help Portal then Request an Accelerator
Select “Request an Accelerator”
Requesting an Accelerator
1
Browse Catalog, Request
Requesting an Accelerator
2
Complete Accelerator Request, Submit
Requesting an Accelerator
3
Congratulations!
You’ve requested an Accelerator
A Salesforce Specialist Will Reach Out to
Discuss your Chosen Accelerator
Now It’s Your Turn!
Requesting an Accelerator

More Information Online Resources Booking: 5 Steps

Contact your Accelerator Library 1. Select “Request an Accelerator”

Success Manager 2. Select “Accelerators”
Accelerator eBook 3. “Find Services”
4. Browse, Request
Salesforce.com/accelerators
5. Complete Form, Submit
 Finding the Right Accelerator

Service Cloud Accelerators

Deliver exceptional service and boost agent productivity

Benefit of Service Cloud Accelerators

Assign
Gained omni-channel support functionality Give Your Better
Cases to
Agents a Answers,
Drove value and process improvements the Right
360 View Faster
More efficiency customer-built macros
Agent

Dramatic CSAT score improvements

Colorado Department of 5 Hours With 4 Hours With 5 Hours With
Health Care Policy and Financing An Expert An Expert An Expert
Accelerator Accelerator Accelerator
How to: Service How to: Service How to: Service
Cloud: Design Your Cloud: Automate Cloud: Plan
Lightning Console Your Case “Salesforce
Assignment Knowledge”
Give your agents access Learn how to assign Learn best practices and
to key data so that cases cases to the right agent, how to set up
get resolved faster automatically “Knowledge”

Salesforce.com/Accelerators
sfdc.co/RequestAnAccelerator
 Finding the Right Accelerator

Salesforce.org Accelerators
Get help that’s specific to your industry

“Salesforce helps us stay connected to Get up

Getting to
our most valuable resources - the Import and
know
volunteers, partners and donors that your Data running
HEDA
make what we do possible.” in SAL

Ronnie Strickland, CIO

Red Cross
3 Hours With 2.5 Hours With 2.5 Hours With
An Expert An Expert An Expert
Accelerator Accelerator Accelerator
How to: Import Getting Started: Getting Started:
Data into Nonprofit Overview of the Using Salesforce
Success Pack (NPSP) Higher Education Advisor Link (SAL)
Data Architecture

Learn all about NPSP Understand and use the Get oriented in the
and import your donor HEDA data model. Advisor Link Console
or client data

Salesforce.com/Accelerators