OUTCOME
Improved assitance to the Project
Affected Persons (PAPs) and the
Informal Settler Families (ISFs) in
serving as the mediator between
Department of Transportation
(DOTr) PMO and the PAPs/ISFs for
increased mobility, speed up
delivery or services.
Key Success Indicators:
- 25% reduction on time for client-
servicing in handling NOTs, RFDs,
and OTBs, and processing of other
requirements submitted; 100% of
all client-servicing concerns are
addressed
- Maintenance of Registry and
100% of all Complaints and
Grievances are addressed within a
reasonable timeframe.
- -
25% reduction on the entire period
of processing Location Maps /
Sketch Plan
-
Maximum of 3% rate of delay on
the Scheduling of Inspection /
Validation on a monthly basis
KEY DRIVER INTERVENTION
Maintenance of Registry and
Monitoring
- -
Number and Type of Client
concerns, or processed requirements
- - Use of Template for proper
- Total time spent in handling NOTs,
RFDs, and OTBs, and other
requirements
Monitoring
- Number and Type of Complaints or
Grievances
- Total time spent in handling
Grievances and Complaints
Proper timeframe for Mapping and
other related processes for Mapping
and preparation of Sketch plan
Proper timeframe for Inspection and
Validation and related processes
QUALITY IMPROVEMENT TEAM
MRP-TDD CC Asst. Action Officer
Staff or personnel assigned Admin Staff
monitoring
- Populate the template as
registry and routinely
maintain registry data
- MRP-TDD CC Action Officer
Staff or personnel assigned MRP-TDD CC Asst. Action Officer
- Use of Template for proper Admin Staff
monitoring
-
Populate the template as
registry and routinely
maintain registry data
MRP-TDD CC Action Officer
Staff or personnel assigned MRP-TDD CC Asst. Action Officer
- Scheduling of Mapping Admin Staff
-
Progress of Mapping and
Sketch Plan Preparation
- MRP-TDD CC Action Officer
Staff or personnel assigned MRP-TDD CC Asst. Action Officer
- Scheduling of Inspection or Inspection Committee
Validation
- Progress of Inspection or
Validation