WANYONYI AMAYA RAHAB

Telephone no: +254 712328790/0702679442

Email: rahabamaya@gmail.com/amayaraha@gmail.com
Gender:
Bio DataFemale
Date of Birth:12th December, 1992
Nationality: Kenyan
Food and Beverage profession with experience customer service, sales and marketing. I am able to generate reven
Personal Profile

Education
and Training
The East African University
2015-2018
Diploma in Food and Beverage
Musoli Girls High School.
2006-2010
Kenya Certificate of Secondary Education
Dreamland Education Centre
1998-2006
Kenya Certificate of Primary Education
June 2011-Sept 2011-Training
Computer Packages:Ms.Powerpoint, Ms. Excel, Photoshop etc.

Excellent
Skills communication and interpersonal skills
Ability to keep a calm, mature, professional demeanor when at all times
Proactive approach to problem-solving and staff management
A high degree of ethics and obsession with customer service
Excellent time management skills and ability to self-direct when necessary
Superior leadership capabilities; ability to work well within groups
Honest, hardworking and patience.
Responsible and ready to work with minimal supervision.
Able to work as part of the team and very reliable.
Optimistic, result oriented and innovative.
Able to work on own initiative and always punctual.
Ambitious, focused and self-motivated

Work
Expe rienc e

February 5th -to PWANI OIL LIMITED

date MERCHERNDISER

 Sales of products
 Building good relationship with clients
 Cleanliness of products
 Creating awareness of pwani products
 September 2020-
february 2021
Key
Responsibilities
PLATINUM CREDIT
(LOAN/COLLECTION OFFICER)

● Marketing, onboarding, business verification and follow ups.

● Growing a quality loan portfolio
● Effective customer management retention and consistent growth in
business with the current portfolio of customers and acquisition of
new ones
● Recruiting and signing new clients
● Facilitating recruitments and registration of clients
● Facilitating recruitments and registration of groups
● Preparation and submissions of timely daily, weekly, monthly and
quarterly reports as per the microfinance requirements to the
respective Office Holders.
January 2020-
August 2020
Position :CALL
CENTER AGENT HIKASH CALL CENTER

Answering phones from customers professionally and responding to

customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints customer service
problems.
● Providing customers with the organization’s service and product
information.
● Processing forms, orders, and applications requested by
the customers.
● Identifying, escalating priority issues and reporting to the high-level
management.
● Routing inbound calls to the appropriate resources.
● Following up complicated customer calls where required.
● Completing call notes and call reports as necessary and updating
them in the CRM.
● Obtaining and evaluating all relevant data complaints and inquiries.
August 2019- ● Recording details of comments, inquiries, complaints, and
December 2019 actions taken.
 ● Managing administration, communicating and coordinating with
FRONT OFFICE internal department.

SOSA COTTAGES VIHIGA

● Ushering in new guests

● Showing guests around the facility/porter
● Checking in guests and checking out
● Quotation makings
● Marketing for the company
● Billing as a cahier at the cashiers desk
2018 December -
● Answering to hotel calls and emails
july 2019
● Issuance of keys and unlocking cards keys

FOURTH GENERATION CAPITAL

Position: Loan Officer
Key Responsibilities
● Marketing, onboarding, business verification and follow ups.
● Growing a quality loan portfolio
● Effective customer management retention and consistent growth in business with the
current portfolio of customers and acquisition of new ones
● Recruiting and signing new clients
● Facilitating recruitments and registration of clients
● Facilitating recruitments and registration of groups
● Preparation and submissions of timely daily, weekly, monthly and quarterly reports as per
the microfinance requirements to the respective Office Holders.
● Maintaining records and valuables by ensuring that all the documents are filed and kept in
a systematic manner for easier tracking & retrieval.
● Recording, verifying and assessing the chattels/Logbook offered for loans with assistance
of the General Manager
● Ensuring timely follow-up of defaulters and collection of arrears
● Record keeping for all clients e.g. savings, loan status etc.
Achievement
● Announced warrior of the month in February
July 2018-December SIPPERS BAR AND RESTAURANT HURLINGHAM NAIROB
2018

Position: Bar lady

Key Responsibilities
● Engaged with customers in a friendly manner
● Increasing sales
● Took food and drink orders from customers accurately and with a positive attitude.
● Wrote patrons' food orders on order slips, memorize orders, or enter orders
into computers for transmittal to kitchen staff.
● Knowledge of the menu, with the ability to make suggestions.
● Collected payments from tables.
● Stock taking and management in the bar
● Cocktail making and mixology.
Dec 2017-June 2018 THE ROYAL CITY GROUP OF HOTELS
Position: Customer Service.
Key Responsibilities
● Ensured excellent customer service and customer retention
● Resolved customer requests, questions and complaints frequently requiring analysis of
situations to determine best use of resources
● Served as liaison between the customer and various departments.
● Solicited sales of new or additional services
● Provided pricing and delivery information, processes orders, and prepares cash reports.
● Sets up new accounts, maintains records, prepares reports and performs work processing
assignments and related clerical duties.
● Coordinated hotel reservations, ground transportation, information on local attractions
and activities, and other information that provides valuable service to our customers.
Jan 2016-Jan 2018 KENYA LITERATURE BUREAU
Position: Sales and Marketing Agent-Western
Region Key Responsibilities
● Interacted with the walk-in customers and provide them with the books of their choice.
Suggest names of books that suit their taste. Assist the customers to make their purchases.
● Communicated with the customers via emails and telephonic calls. Answer their queries
regarding availability of books, book reviews, new launches, price of books, etc.
● Maintain a record of the books sold every day. Updated the stocks accounts with the
number of total sales on that date.
● Prepared daily, weekly, and monthly records for purchases, sales, and stocks and submit
them to the manager.
● Checked the stock of books in the stores. Make a note of the books that need to
be replaced.
● Collected brochures and posters announcing book launch and put it up within the stores.
● Sent promotional e-mails and SMS to loyal customers and invite them to visit the stores to
view new stock of books.
Jan 2013 –Dec 2013 BANJOUR LAN`GATA ROAD
Position: Customer Service
Key Responsibilities
● Maintained a positive, empathetic and professional attitude toward customers at all times.
● Responded promptly to customer inquiries.
● Communicated with customers through various channels.
● Acknowledged and resolved customer complaints.
● Ensured efficiency of the customer service process.
● Ensured customer satisfaction through the provision of professional customer support.
Jan 2012 – Dec 2013 JETLAK (UCHUMI OUTLETS NAIROBI)
Position: Customer Service/Merchandiser
Key Responsibilities
● Ensure proper display of products
● Ensure neatness and orderbility of products
● Ensure visibility of products
● Check on the expiries and the proper being of products
● Attended directly to customers either by telephone, email or face to face.
● Provided help and advice to customers using the Company’s products.
● Responded promptly to customer enquiries and orders.
● Resolved product problems by clarifying the customers’ complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
corrections or adjustments and following up to ensure resolution.
● Obtained and evaluate all relevant information to handle product and service inquiries
● Recorded details of all enquiries made by customers together with details of actions taken
and prepare and submit customer activity reports to the top management.
● Maintained and updated customer databases.
Jan-Dec 2011 MUMALASI COMPANY AND ADVOCATES
Position: Company Secretary
Key Responsibilities
Received documents/incomings at the reception and recording in the message register.
Handled and manage draft documents and keep an electronic copy for easy retrieval.
Planned and coordinated appointments, make the Board room ready for meetings.
Picked official calls and recording official messages for the staff of the organization.
Filled, tipped, printed, copped, scanned, email and mail dispatch administrative functions.
Received and processed incoming and outgoing emails according to Partner’s instructions.
Maintained and update the Partner’s, Associates’ and the court clerk’s diary to ensured appointments and court atte
Acted as a point of contact/liaison between the Partner/Associates and the clients.

Referees Martin Ochieng

Royal City Manager
Manager
Phone: 254792493680
Kisumu
Sa
Mmy Sitati
Kibabii University
Phone: 0722498572

Jill Naswa
Jetlak Company Limited
254715561074

Job . Chwala
Manager KLB ,kakamega
Kenya
Phone:0724414830

Lucy Tondoi
Sosa cottages hotel limited
Vihiga
Phone 0718837419