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  • Escalation Process-LGTI PDF

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    Iván Núñez
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    This document provides contact information for the support team at LGTI including names, phone numbers, positions, and email addresses. It outlines three levels of escalation support - first level, second level, and third level. The first level includes two contacts for initial support issues. The second level includes two additional contacts for issues that require further escalation. The third level includes three executive contacts for significant issues that require senior leadership involvement.

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    Escalation Process-LGTI.pdf

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    This document provides contact information for the support team at LGTI including names, phone numbers, positions, and email addresses. It outlines three levels of escalation support - first level, second level, and third level. The first level includes two contacts for initial support issues. The second level includes two additional contacts for issues that require further escalation. The third level includes three executive contacts for significant issues that require senior leadership involvement.

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    27 views1 page

    Escalation Process-LGTI PDF

    Uploaded by

    Iván Núñez
    This document provides contact information for the support team at LGTI including names, phone numbers, positions, and email addresses. It outlines three levels of escalation support - first level, second level, and third level. The first level includes two contacts for initial support issues. The second level includes two additional contacts for issues that require further escalation. The third level includes three executive contacts for significant issues that require senior leadership involvement.

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    © All Rights Reserved
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    of 1

    Wael Abouelseoud

    Telephone : +49 172 344 2667


    Position: Global Network Architect First Level LGTI Support Team
    Email: Wael.abouelseoud@maxionwheels.com Telephone : +55 16 4000-2555
    Escalation Email: suporte@lgti.com.br
    Fernanda Oliveira
    First Level Telephone : +55 19 99614 8359
    Escalation Position: Global Network Architect
    Email: Fernanda.Oliveira@maxionwheels.com Henrique Avelino William Roque
    Andre Ribeiro Second Level Telephone : +55 16 99219-6302
    Position : Network Specialist
    Telephone : + 55 16 98148-3109
    Position : Network Specialist
    Telephone : +55 12 99737-1368 Escalation Email : henrique.avelino@lgti.com.br Email : william.roque@lgti.com.br
    Position: Global Network Anaylst
    Email: andre.ribeiro@maxionsc.com

    Nanci Rasoilo Rafael Bianchini Patricia Vidal


    Second Level Telephone : +55 12 99683 4946 Third Level Telephone : +55 16 99303-0773 Telephone : +55 19 99618-6812
    Position :IT Manager Position : Service delivery Position : Service delivery
    Escalation Escalation Email : rafael@lgti.com.br Email : patricia@lgti.com.br
    Email:nanci.rasoilo@maxionsc.com

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