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Homework Assignment 4
Homework Assignment 4
Homework Assignment 4
Discuss the eight principles of the ISO 9001 standard. How is your company
following these ISO standards? Design a simple quality-focused example, that
you have created. Don't forget to include a technical illustration / image, that you
have created to illustrate this challenge / solution (1 point of 10).
There are eight principals of ISO 9001 standards. Customer focus -evaluates
organization objectives and initiatives to meet customer requirements and exceed
customer expectations. Customer complaints must be systematically logged, and
corrective action taken. It is important to taken into consider customer feedback.
Hence, my company monitors voice of customer which helps us determine which
area we need to focus on for improvement. Leadership – Organizations succeed
when their leaders establish and maintain work environments that engage people
across the company to achieve quality objectives. Leadership at all levels must be
aligned to drive a quality-minded culture. It is important to have the correct
people in leadership as it is how others will follow in order to achieve quality
goals. Involvement of people - Engagement allows employees to be more
empowered, competent, dependable, and better able to help you achieve your
quality objectives and meet customer needs. It is important to include people
across board in meetings/training to get their point of view. People should be
recognized for their work in front of all departments. Process Approach –
Organization will operate more efficiently when leaders manage and control the
business processes, linking them together to form a single system. Adopting this
process approach of inputs and outputs will help my company achieve more
predictable and consistent results. It will also help people focus their efforts on
crucial improvement processes. System Approach to Management - Individual
process performance will improve when you understand, analyze, and manage
interrelated processes to develop a cohesive system. You’ll continue to be
successful when your business processes are managed as one cohesive quality
management system. Continual Improvement - is an ongoing effort to identify
new opportunities and enhance your company’s products, services, and
processes. It involves constant evaluation of customer needs and process
improvement activities. In response to quality gaps, identifying the root cause
and implementing sustainable corrective actions are crucial to quality assurance.
Factual Approach to Decision Making - During the decision-making process,
competent staff members should analyze and evaluate all available data and
information using the appropriate tools and methods. All this data, however,
should be accurate, reliable, and secure, because objective facts and proper data
analysis drive the best business decisions. Relationship Management - Successful
companies establish relationships with relevant partners, including business
associates, vendors, investors, and resellers, to ensure the continuity of the supply
chain.
The figure above shows few of the principles of ISO 9001.
The pareto diagram is a simple way of rank ordering the causes of problems by
their contributions. Pareto charts represent a type of statistical chart that is used
to identify the most significant factors that contribute to a particular problem or
situation. The fundamental purpose of the Pareto analysis is to find the key
causes that will give the biggest benefits to resolve an issue. Most companies have
limited budgets so its logical to deal with what is the key cause first. This analysis
is especially useful in cases where the problem or defect can be rooted to multiple
causes. The pareto principle is that 20% of the actual work you can generate is
80% of the advantage of doing the entire job. Urge managers to focus on "the
critical few, rather than the trivial many". How ot use the Pareto method: first,
list the challenges. Second, group options where they are facets of the same
larger problem. Third, apply an appropriate way to measure each group. Lastly,
work on the group with the highest score. It allows for a quick identification of
the most critical issues or areas for improvement and provide a clear picture of
the relationship between different issues or factors. It is widely used in quality
control and management, six sigma, manufacturing, business process
improvement and many other fields. The key advantage of Pareto charts is its
ability to visually show the proportion of different issues or factors that
contribute to a problem or situation. Using pareto chart, at company we realize
we got a low score for one of our stapler guns from voice of customer. I decided
to determine the failure modes for that gun. I went to the production floor
towards the end of that stapler gun line. There’s an employee reworking defected
stapler guns from the line. I request him to provide me with number of defected
items and reason. I collected data for one month and created a pareto chart. I
was able to determine that 80% of the effects come from 20% of the causes
which are peeling, plunger setting, and tight main frame.
The figure about shows pareto chart for stapler gun. 80% of the effects come from
20% of the causes (Peeling, Plunger Setting, and Tight Main Frame.
the possible causes of a specific problem or issue. The fishbone diagram gets its
name from its resemblance to a fish skeleton, with the problem or effect being
represented by the head of the fish, and the potential causes being represented by
the bones. At the end of the fishbone diagram, it displays the effect which is equal
to the dependent variable. The arrows display the key causes which are equal to
the independent variable. There are six parts to a creating a fishbone diagram.
First, define the problem or effect that you want to investigate. Second, identify
main categories of potential causes for the problem. These categories can include
people/human operators, processes, equipment, materials, machine,
environment, and others. Third, break down each main category into more
specific subcategories. Fourth, draw a fishbone diagram, with the problem or
effect written at the head of the fish, and the main categories represented by the
bones. Fifth, identify specific causes within each subcategory and add them to the
diagram. At last, analyze the diagram to identify patterns and possible root
causes. Fishbone diagrams are useful for identifying and understanding the
underlying causes of a problem. They can help identify the factors that
contribute to a problem, and can be used to identify potential solutions. They are
often used in the manufacturing, quality control, and service industries to
identify and correct problems in production processes and in customer service. It
is a simple but effective method and tool that allows teams to work together to
identify and understand the root cause of a problem in order to find an effective
solution. Using fish bone diagram, at company there was a safety incident where
one of the machine that unwinds wire fell, it was a near miss accident. Quality
teamwork with department supervisor and EHS team to put together fishbone
diagram. Problem statement: spool mounting holes are breaking, thus creating
unexpected tension in machines, and potentially leading to accidents. The key
causes in fishbone diagram contains machine, material, manpower, environment,
measurement, method, and operator.
The figure above shows fishbone diagram on the spool that fell. The unwinder was
not bolted to the ground and the spool broke due to soft wood.
4. Discuss histograms with a worked out quality-focused example for your own
company. Design a simple quality-focused example, that you have created. Don't
forget to include a technical illustration / image, that you have created to
illustrate this challenge / solution (1 point of 10)..
The figure above shows histogram of very tree in the orchard in centimeters. The
height varies from 100cm to 300cm.
5. Discuss flowcharts for quality management (that follow international standard
notations) and design a simple quality-focused example with a worked out
example for your own company. Don't forget to include a technical illustration /
image, that you have created to illustrate this challenge / solution (1 point of 10).
The figure above shows FMEA for left front seat belt install process. Failure mode
number two has an RPN of 144, and is therefore the highest priority for process
improvement.
In failure mode and effect risk analysis project, severity, occurrence, and
detection are used to evaluate and prioritize potential failure modes and their
associated risks. Once the severity, occurrence, and detection ratings are
determined for each failure mode, they can be combined to calculate a Risk
Priority Number (RPN). The RPN is calculated by multiplying the severity,
occurrence, and detection ratings. This value can then be used to prioritize the
failure modes and to identify the ones that require the most immediate attention.
The concepts of hazard and risk are the core elements of risk analysis and risk
management. The first component is a hazard or risk, which could cause some
type of harm by its occurrence. The second component of risk assessment is
Possible Loss – what could the consequence be should this hazard occur. The
third component is the Probability of Occurrence – how likely is this hazard to
occur? The fourth component of risk assessment is called Mitigation. Mitigation
means a range of things we can do in order to minimize the likelihood of a
hazard occurring. Risk is the future impact of a hazard that is not controlled or
eliminated. Risk is the degree of uncertainty. The different type of risk is total,
identified, unidentified, unacceptable, acceptable, and residual. FMEA
step/example: first, identify each part or process step (preparation for MRI- in a
hospital). Second, identify potential failure modes (cracked, loosened, deformed,
leaking, etc.). Third, identify potential effects of failure (noise, unstable,
impaired, death etc.). Fourth, rank severity of effect (a tire blow out may be
rated a 2 while a a fire extinguisher to the skull would be rated a 10). Fifth,
evaluate potential causes/mechanism of failure (incorrect material, fatigue, wear
etc.). Sixth, rank possibility of occurrence (1 would be remote while 10 would be
high). Seventh, list current design controls (prevention and detection activities to
reduce occurrence). Eighth, rank ability to detect failure (1 is most certain and
10 is absolute uncertainty). Ninth, calculate RPN
(severity*occurrence*detection). Tenth, design recommended improvement
action, assign responsibility and dates for completion of design improvements,
and lastly monitor actions taken and effects on RPN.
The figure above shows a process of how decision is being made in quality.
9. Explain how to quality manage difficult people at work and how to deal with
them when they are destroying quality, brand name, reputation, the company,
themselves, the teams, and others (discussion topics); Don't forget to include a
technical illustration / image, that you have created to illustrate this challenge /
solution (1 point of 10).
• The Tyrant. Strategies to soften the "rant" of a Tyrant Boss who bullies,
berates, humiliates. How is your company dealing with this challenge?
• The Saboteur. Often driven by envy, this person works behind your back to
slander and sabotage you. Devious and hard to catch. How is your company
dealing with this challenge?
• The Space Cadet. Not from the ISS (International Space Station), although
their behavior is often out of this world: absent-minded, inefficient, poor
judgment. Usually pleasant, but simply can't get the job done. How is your
company dealing with this challenge?
• The Power Posturer. Loves power and makes all the right moves to get you to
believe that he or she wields tremendous influence. How is your company dealing
with this challenge?
The Saboteur. The employees are expected to confide in one another and project
a heartening workforce. Keeping this in mind, employees at my company need to
be alert of what is happening around them at work or otherwise; indulging in
frank conversations helps you keep up with things in the office and understand
people's tells. Suppose anyone tries sabotaging any of our employees. In that
case, our company feels proud to have a strong and empathizing Human
Resources branch where employees can openly discuss any problems they are
having inside and outside of work. The HR Dept. will take care of it with
Integrity and ensure a healthy work environment.
The Space Cadet. My company promotes Organizational Leadership programs
to all our Management level employees. For all our underperforming employees,
their managers are expected to follow a seven-step process to help all our
inefficient employees find their place in the company and increase their
productivity.
Recognize their problem. Communicate with them and establish the causes
for inefficiency. Define new job expectations Manage employee expectations
Develop an Action plan and ensure regular follow-ups Recognize Progress and
Provide constructive feedback. Encourage a healthy work-life balance.
The Power Posturer. My company believes that a person needs to love their job.
It is a passion for people to love their position in a company to have authority to
make all decisions. It is important for person to use their power in the right areas
and not take advantage of it. My employees get annual training regarding each
aspect such as power, communication etc.
There various ways to handle with difficult people at work. Stop over-reacting
and ask yourself if you always experience difficulty while dealing with similar
people. Don’t react if you know how it works. If you see that, without reactions,
things get bitter, let them know how you feel. Be smart and clearly walk up to
your coworker or boss and inform them that you do not like how they are
treating you. Make sure you follow up. If you find that you still want to make
peace, hold another discussion. If not, move on to the next idea of involving your
manager. Talk with your manager or boss. It may sound like a radical move to
take, but often a message from those further up the chain is what they need to
reform their ways. Note that, to have a difficult conversation with your boss, you
need to prepare accordingly. You should be careful with your approach, and
predetermine what works with your boss. Be sure that you are calm when
communicating to explain what is troubling you, how it impacts your job, and
how you wish it to be addressed. Take notes with you, if required. It can be a
good practice to record your colleague's disrespectful behavior, which you can
provide as proof when you speak to your manager. You can talk to the other
employees who might have an issue with the difficult person-carefully. It is
because group approaches often persuade the manager that the behavior's effect
is broader and deeper. Don’t take it personally. Some employee behavior may be
originating from that individual's thoughts and beliefs; however, that doesn't
mean you have done something wrong. Keeping this in mind will help you to
confront the person, confidently. Find a new job. Sometimes, irrespective of how
hard we seek to fix a problem, a person can never alter his or her way. But their
behavior should not come in the way of your happiness and success. You have to
know whether the positive qualities in your present circumstance outweigh your
troubles or vice versa. It will be best to move on and start looking for other
opportunities if it doesn't seem to be changing.
The figure above shows the different type of people discussed in this section.
• The Bulldozer. Pushy, abrasive, aggressive, and overly blunt. Learn how to
stand your ground without getting flattened. How is your company dealing
• The Button Pusher. This sneaky type gets what they want by subtly exploiting
the weaknesses of others. How is your company dealing with this challenge?
• The Coaster. Hasn't done anything in months. Drags down the team's
performance. How is your company dealing with this challenge?
• The Harasser. Two types: (1) who goes too far, and (2) the heavy-duty harasser
out to overpower his victims. How is your company dealing with this challenge?
• The Undercover Operator. Always smiling and telling you how great it is to
work with you, until this snake in the grass strikes. How is your company dealing
with this challenge?
• The Credit Grabber. Don't let a "mind-pirate" steal all your glory. Strategies
that turn the tables so YOU get the credit and the spotlight you deserve. How is
your company dealing with this challenge?
The Bulldozer. It’s important to stand your ground when your intention and
statements are correct. My company always promotes employees to conduct
research, study and collect data prior to meetings in case there is a bulldozer
trying to take over your statement.
The Button Pusher. Others will try to get to your head by making you feel low. I
always tell people to be optimistic and think of all the great qualities they have.
Each person is hired in the company for their own talent and potential to grow
and make improvements.
The Coaster. In order to deal with employees that do not perform well. It is
important to reach out to them regarding any issues. Be sure to keep tab on a
weekly basis or timeframe which is most convenient. My company enforces to
use gantt charts and keep tab on people on performance during project
deadlines.
The Credit Grabber. It’s important to speak for yourself. If you have done
something and someone else is taking credit for it. It is important to let someone
know. You will know about the work more since you work on it. Don’t let
someone take your work credit and present it to staff. My company ensures to do
the right thing and listen to everyone statement.
It is important to calmly deal with people who are arrogant and pushy. They can
take a turn any moment and show their true anger.
The figure above shows the different types of people at work in which we have to
deal with. The credit grabber would take your hard work award by taking the credit
when you work on it. The bulldozer will be pushy toward you and the undercover
operator would show you friendship and kindness and then turn to your back.
Executive Summary
https://cleantechnica.com/2023/03/04/us-navy-prowls-for-e-fuels-from-the-seven-
seas/#:~:text=US%20Navy%20Prowls%20For%20E-Fuels%20From%20The
%20Seven,part%20to%20the%20surging%20market%20for%20green
%20hydrogen.
The US Navy is always on the prowl for opportunities to resupply on the go. The
Navy had developed a system that simultaneously produces both hydrogen and
captured carbon dioxide from seawater. Those are the ingredients for liquid e-
fuels. the Navy had developed a system that simultaneously produces both
hydrogen and captured carbon dioxide from seawater. Those are the ingredients
for liquid e-fuels. Harvested fuel reduces reliance on fuel imports and reduces
the risks of supply chain disruptions. Harvesting hydrogen reduces the
operational burden of transporting fuel and, tactically, reduces the visible
logistics tail of friendly units. The e-fuels field was slow to take off in the early
years of the Obama administration. At that time the focus was biofuels and the
leveraging of biological systems to produce renewable fuels. That began to
change when the falling cost of renewable energy opened up the electrolysis
pathway. The growth of the offshore wind industry has added more fuel to the
fire, so to speak. Offshore wind farms are beginning to piggyback with
electrolyzer systems to produce green hydrogen at sea. The hydrogen can be
piped to shore or loaded directly onto ships. Electrolysis is one way to extract
carbon dioxide from seawater.
1 st statement– SRIKAR
2 nd statement- HINA
Hi Hina, it’s great that US Navy developed a system that simultaneously produces
both hydrogen and carbon dioxide. This means that we can produce liquid e-fuels
without worrying about lack of resource.
Hi Srikar! Yes, all the ingredients are from seawater. This is very beneficial. The
Navy is saying that they can product almost any kind of fuel in needs from seawater.
Navy mentioned that they may be able to get green hydrogen pushed from water in an
electrolysis system powered by mind, solar, and other renewable energy.
This would be eco-friendly as it reduces reliance on fuel imports and reduces the risks
of supply chain disruptions.
https://cleantechnica.com/2023/03/04/21-mw-nkhotakota-solar-pv-plant-in-
malawi-energized/
Malawi has one of the lowest electrification rates on the African continent.
Access to electricity is still below 20%. Several projects have recently been
implemented to boost the country’s installed electricity generation capacity. The
PV plant is situated 75 km east of Malawi’s capital, Lilongwe, and is now
delivering to Malawi’s national grid. This new plant will help raise Malawi’s
generation capacity to close to 1 GW. the energization of Nkhotakhota 1, a 21
MWAC solar photovoltaic power plant, was done on 19th February 2023.
Nkhotakhota 1, the first phase of two power projects totaling approximately 38
MWAC when completed, has achieved mechanical completion while testing and
commissioning is ongoing.
1 st statement– SRIKAR
2 nd statement- HINA
Hi Hina, Malawi has a population of 19 million people, yet has one of the lowest
electrification rates of African continent.
Yes, less than 20 percent gets access to electricity. This would be difficult to complete
and communicate various task.
Most of the people live in rural area and they only get roughly 1% of electricity. Is
there anything that can be done?
Companies are installing generators which can help but it’s not a long term solution
as it still would not be sufficient.
Hopefully more panels are installed so that all population gets electricity.
https://www.autocar.co.uk/car-news/new-cars/lamborghini-v12-bows-out-two-
aventador-based-specials
Lamborghini will mark the end the aspirated V12 with a upcoming production of
hybrid sports car. It is expected to be hybrid-powered replacement for the
Lamborghini aventador which is pending to arrive with new V23 supplemented
by electric motors. Expect it to have 0-62mph time to be close to 2.8sec and top
speed near 221mph, as per the Aventador. Cars are wrapped in carbonfibre and
feature centrally mounted triple exhausts with tips made from Inconel – a special
high-performance steel alloy derived from the aerospace industry.
1 st statement– SRIKAR
2 nd statement- HINA
Hi Hina, it’s great that even these expensive sports cars are leaning towards to
developing vehicles which are eco-friendly.
The vehicle have high performance steel alloy which is from the aerospace industry.
It’s surprising that when cars are becoming electric vehicles, that’s when
Lamborghini is coming out with hybrid vehicle.
I agree, these expensive luxury vehicles seems to be one step behind in becoming
more eco-friendly