Tejaswani Korrapati Jayaprakash

Business Analyst

Proactive Business Analyst with 4+ years experience. Communicative Contact

and collaborative with proven history of improving business operations
to support corporate growth and revenue.To seek and maintain Address
full-time position that offers professional challenges utilizing Charlotte, NC, 28262
interpersonal skills, excellent time management and problem-solving Phone
skills. 7043887115

E-mail
Work History tejaswaniba23@gmail.com

2017-09 - Business Analyst

2019-08 Skills
Amazon, Chennai , India
Used Agile Scrum Methodology for the iterative Business planning
development of applications.
Proficient in finding, documenting and reporting Tableau
bugs within the proprietary software using Jira.
Ms Visio
Developed adhoc reports using Tableau and SQL
queries. Jira
Performed User Acceptance Testing with business
Power BI
and development team to ensure accuracy and
validity of features. Agile methodology
Translated stake holder requirements in to
SQL
deliverables such as use cases and created
designs/Wireframes with the help of UI Teams. Wireframes
Organized and facilitated sprint planning and daily
stand-ups.
Performed Root Cause Analysis and worked with QA
teams to resolve issues.
Identified process inefficiencies through gap analysis
and outlined sensible solutions.
Conducted interviews with key business users to
collect information on business processes and user
requirements.

2015-08 - Catalog Analyst

2017-08
Amazon, Chennai , India
Surveyed clients to ascertain requirements and
 expectations for product.
Assisted sellers / vendors to get well versed with
various Amazon tools and provided onsite and office
support for catalog creation, listing products,
shipment related issues etc.
Guided & helped sellers/ vendors for completing
onboarding formalities & trained them on internal
tools.
Handled various types of cases related to
inbounding, product issues and customer
complaints.
Co-ordinated with sellers/vendors & internal teams
for Catalog creation & product imaging.
Reviewed Amazon catalog for content quality
based on pre-defined guidelines & coordinated with
internal team to fix the issues for better customer
experience.
Documented processes & regularly updated existing
SOP.
Handled various sets of daily, weekly and monthly
business reports.

2014-10 - Customer Service Specialist

2015-07
CSS Corp Private, Chennai , India
Handled over 200 inbound and outbound calls per
day with a goal of complete customer satisfaction.
Developed, analyzed and prepared detailed reports
for customer care department.
Trained newly employed customer service
consultants.
Collected customer feedback and made process
changes to exceed customer satisfaction goals.
Addressed customer complaints and mitigated
dissatisfaction by employing timely and on-point
solution.

Education
2010-08 - Bachelor Of Technology: Information
2014-08 Technology
Sri Sai Ram Engineering College - India