HOTEL PROBLEM

Dear costumer,

First at all we want to apologize for this uncomfortable situation. We have contacted
with the hotel to clarify the situation from last Thursday.

We agree that the management has not been adequate but the hotel has a problem with
the internal room system and the groups assigned to them.
The new room assiganted to you was under repair and that is why things did not work
so well.
The receptionist behavior is obviusly unaceptable and we have taken actions that this
does not happen again.

We would like to compensate you in some way to show you that the quality of the hotel
is much better that you have seen.
In the next few days we will contact you to talk about the options.

I hope that we will find a solution acceptable for you.

Please do not hesitate to contact us for any doubts.

Regards.

BTS Team.

LOST LUGGAGE

Dear costumer,
We are wrinting to inquire about your luggage situation. We understand that the
problem is still unresolved and we want to apoligize for it and try to find a solution as
soon as posibble.

From BTS we have contacted with the company because we find unacceptable that
during at this time they have not given you a solution.

It seems that you luggage is in the New York airport and we have coordinated to send it
to your home.

During the next few days we will contact you to specify the delivery time.

We are sorry for de inconveniences.

Please do not hesitate to contact us for any doubts.

Regards.

BTS Team.

CAR RENTAL PROBLEM

Dear costumer,

We are writing in response to your email where you explain us your issue with the
rental car.
We have contact with the car rental company and they give us a promotional code
ND4665
You have to enter it on the webside where you made the reservation and you can rent
the bigger at the same price as the medium you had chosen.

If you need some help during the process you can contact us at this number 666-23-23-
21

Thank you.

Regards.

BTS Team.

DIVERTED FLIGHT

Dear costumer,

First at all we want to apologize for this uncomfortable situation. We have contacted
with the hotel and flight company to clarify the situation from last day.

The flight company tell us that you have to send us the hotel invoices to return the
amount to the following email adreess: btsinfo@bts.com
If you have any other invoinces with extra exprenses you have to send us to the same
email adreess.
For the inconveniences the company also wants to compensate them with a discount on
you next flight.

Please do not hesitate to contact us for any doubts.

Regards.

BTS Team.