RATIONALE PAPER NO.

Name: JONATHAN M. NEMEDEZ Date: January 16, 2023

Course: BSIS

I: GENERAL SUBJECT AREA:

Help-Desk web-based system

II: SPECIFIC TOPIC:

IT Help Desk System for Job Order Request

III: PROPOSE RESEARCH TITLE:

Development of system for online Job Order Request or Help Desk system for GLORY
PHILIPPINES INC.

IV: RATIONALE /JUSTIFICATION:

Background of the Project

One of the advantages of information technology advancements in the manufacturing

industry is the promotion of operational efficiency. With the ability to eliminate manual
labor for redundant and tedious processes, time and cost reduction can be easily
prioritized and achieved resulting to higher profit yield. Computer system and
applications like a Helpdesk Software can be highly beneficial in reducing loss time
while ensuring accomplishment of tasks with accuracy and consistency.

According to the IT professional J. Castano, Helpdesk Application can greatly increase

productivity by streamlining and automating various IT tasks. It allows accepting,
assigning, and modifying issues easily. Such application can be of highly beneficial to
expedite and enhance complex internal processes such as Job Order Requisition.

Job Order Request is simply a document containing orders or instructions to a worker or

group of workers to perform a certain job. It is highly necessary when there is a need
to complete tasks in the form of projects, which include but not limited to repairs and
routine maintenance. Though it seems simple, job order requisition can be a
complicated activity as it involves coordination of different personnel, who are
expected to carry out various functions. This process could
 Also, through Helpdesk application, prioritizing the tasks at hand becomes more
efficient for the process in-charge, leading to better task distribution and management.
As the data is centralized, reports can be easily generated, thus, retrieval of information
can be uncomplicated as compared to the traditional process using papers; that can be
troublesome to store, highly prone to deterioration and is difficult to backtrack over a
long period of time.

Additional features of Helpdesks Application such as a self-service portal gives the end
users or the requestors the ability to help themselves or submit a request without
having to track down or interrupt someone. Therefore, coordination is done efficiently
in real time without unnecessary effort and time-consuming movements.

Justification of the Project

GLORY (PHILIPPINES), INC., has been manually submitting Job Order Forms for technical
issues encountered by employees, that are related to simple computer and telephone
issues, up to long term repair projects for years. However, provided its expansions to
cater its increasing production demand, hence, creating the need for more
infrastructures and facilities, managing large volume of job order requests can’t be
easy. Currently, the company has ten (10) buildings located in different areas within the
ecozone. Therefore, processing of each request, from accomplishing the form, to its
approval, and up to the job completion takes a lot of time. The Helpdesk system is
expected to eliminate loss time caused by unnecessary movements like walking and to
cut the waiting time of the requestor for a certain job request to be finished.

V: OBJECTIVES OF THE STUDY:

General Objectives
To develop a web-based IT Help Desk or Job Order system that mainly focuses on
helping GLORY PHILIPPINES INC. employees request regarding technical support to
avoid long hours of wait time for a manual approval from different departments

Specific Objectives

1. To implement the developed web base helpdesk ticketing system.

2. All request to IT will be fill up thru online and it will be process systematically.
3. Both requestor and technical support can track the status of request time to time
4. To send email notification for the status of request.
5. To assigning automatically technical team base on the request.
VI: SCOPE AND LIMITATION:
The study’s main focused on developing a web-based IT Help Desk or Job Order System for
the employees of GLORY PHILIPPINES INC. The proposed system will be used directly by the
IT Section under Administration Department to address any technical issues that will be
reported thru the web-based system.

This system is run on on-premise server, On-premises help desk can have costs associated
with maintenance, upgrades, and scheduled downtime of servers, which are borne by the
customer, not the help desk software provider.

VII: LITERATURE CITED

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VIII: ILLUSTRATION OF THE PROJECT DIAGRAM / FLOWCHART

Prepared by: Endorsed by:

JONATHAN M. NEMEDEZ
Prof. Ma Carmela Francisco