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    Jibin Grey is an 18-year IT professional currently working as an IT Technical Support Lead at Continental Food Est. since 2021. Prior to that, he worked in various IT roles such as IT Service Desk Analyst, IT Assistant Manager, IT Administrator, and Web Administrator. He has extensive experience working with technologies such as Oracle ERP, SAP S4 Hana, Aloha NCR POS, Meraki Cloud, Office 365, and Dynamics 365. He holds several technical certifications and has a Master's degree in Computer Applications.

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    Jibin Grey is an 18-year IT professional currently working as an IT Technical Support Lead at Continental Food Est. since 2021. Prior to that, he worked in various IT roles such as IT Service Desk Analyst, IT Assistant Manager, IT Administrator, and Web Administrator. He has extensive experience working with technologies such as Oracle ERP, SAP S4 Hana, Aloha NCR POS, Meraki Cloud, Office 365, and Dynamics 365. He holds several technical certifications and has a Master's degree in Computer Applications.

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    13 views2 pages

    Jibin Grey 5

    Uploaded by

    jibingrey augustine
    Jibin Grey is an 18-year IT professional currently working as an IT Technical Support Lead at Continental Food Est. since 2021. Prior to that, he worked in various IT roles such as IT Service Desk Analyst, IT Assistant Manager, IT Administrator, and Web Administrator. He has extensive experience working with technologies such as Oracle ERP, SAP S4 Hana, Aloha NCR POS, Meraki Cloud, Office 365, and Dynamics 365. He holds several technical certifications and has a Master's degree in Computer Applications.

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    of 2

    JIBIN GREY

    18 YEARS IT PROFESSIONAL

    Address. Phone. Email.


    Business Bay., Dubai - UAE 971-50-3028505 jibingrey@outlook.com

    WORK EXPERIENCE
    PROFILE
    IT Technical Support Lead
    CONTINENTAL FOOD EST., 2021 - PRESENT
    Strategic, client-focused
    Senior Information Working with Helpdesk,NOC and development team.
    Technology Lead with 18 Provide first, second and third level support.
    years of success in IT Manage the IT Infrastructure of Main Data Center, Outlets
    management, designing, and factories
    developing, implementing, Implementation, Integration & Support of IT applications
    and supporting software, (EDSS, NCR Aloha,CFC, MS Dynamics, ISP, Micros)
    hardware, and networking IT Service Desk Analyst
    solutions internationally. EMAAR PROPERTIES., 2020 - 2021

    Ensuring correct use of applications, networks & equipment.


    Planned and executed Company's strategies
    MY SKILLS Ensuring computer network’s optimal performance.
    Oracle E-Business Suite 11 - Manage users and update
    PROFESSINAL SKILLS responsiblites
    IT Assistant Manager
    Multi-cloud computing MRM GROUP OF COMPANIES., 2013 - 2019
    SAP S4 Hana Provide IT operations in setting up / maintaining networks
    Aloha NCR POS Implement Property management system to provide Real-
    Meraki Cloud time information
    Maintenance of the ELV Network System and central systems
    Office 365
    Working with management to create a strategic plan for
    Sharepoint using new technologies
    Dynamics 365 IT Administrator
    ITIL V4 EMIRATES INTERNATIONAL SHIPPING EST., 2007 - 2013

    Active Directory
    Provide end-user technical support
    Service Now Assist in windows Backup, group policies and user administration.
    Oracle ERP Assist and administrate windows Active Directory, ADCS, and
    Cybersecurity DNS, File share, WSUS and Antivirus.

    SCCM Web Administrator


    TRAVEL AND MARKETING SERVICES, SAIF ZONE- SHJ, 2005 - 2006
    Hyper-V and VMware
    Maintain website content that is accurate & up-to-date
    AWS
    Design, development, administration of corporate website as
    Azure Cloud well as other Subsidiary websites
    SAN Storage Creating and maintaining software documentation
    Linux Administration Site creation included use of CSS, Flash, HTML, ASP &
    ASP.net, SQL-SERVER, Online form processing
    PERSONAL SKILLS
    EDUCATION
    Team Work
    Leadership Master in Computer Applications
    Integrity BHARATHIAR UNIVERSITY, 2002 - 2005

    Loyalty Academic Excellence in Software Development,


    Design, Data mining and Database management.

    LANGUAGE Bachelor of Science in Physics


    MAHATMA GANDHI UNIVERSITY, 1998 - 2001

    English Academic Excellence in Physics, Chemistry,


    Hindi English and Mathematics.

    TECHNICAL SKILLS

    CERTIFICATIONS Operating Systems


    Microsoft windows Server, Linux, UNIX and macOS
    Microsoft Certified Professional Databases
    CIsco Certified Network Associate Oracle, MongoDB, SQL Server, MySQL
    ITL V4 Foundation Monitoring tools
    Oracle Certified Assocate App Dynamics, Splunk , ManageEngine, Opmanagerplus
    Azure Cloud Fundementals ITSM tools : ServiceNow. ManageEngine-ServiceDesk Plus, HP
    Aloha NCR Service Manager and spiceworks.

    SAP Business one Web Technologies : Html, JavaScript, CSS

    SAP S4/ Hana MM Web Servers : Apache Tomcat, WAMP, Jboss, IBM WebSphere,

    Premium line FO systems Azure, Oracle.


    Languages : ASP .net, C#, Node JS, VB6, JAVA/J2EE.
    Structured Cabling certification.
    POS Systems : NCR Aloha POS, Posiflex Devices, Omega POS,
    Oracle Micros.
    LICENCE
    Router & Switch : ROUTER- CISCO 3925 ,CISCO 2911,
    CISCO2901/K9, Sw- CISCO 3650, CISCO ASA 5512
    UAE Driving Licence since 2006
    SD WAN : CISCO MERAKI MX100, Mx84, MX64W
    Cloud Platform : AWS, Azure, Microsoft 365
    VOICE : Cisco Unified CM Administration, Avaya one-X
    Communicator and Cisco Jabber.

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