DETAILS 

COMPOSITION 
The nature of the client  The Austrian Federal Railways (Österreichische Bundesbahnen or ÖBB,
formerly the Bundesbahn Österreich or BBÖ) is the national railway
system of Austria, and the administrator of Liechtenstein's railways. The
ÖBB group is divided into several separate businesses that manage the
infrastructure and operate passenger and freight services. 
The nature and scope of the ÖBB wanted to implement a unified platform for sale of tickets and
project  reservations across all channels for its daily passengers. The ticketing and
reservation system, called ticketShop, is designed to make all ÖBB’s
offerings available around-the-clock, and to ensure consistency across all
sales channels – whether customers are purchasing tickets at machines,
brick-and-mortar stations or via web / mobile. 
To mitigate the risk associated with implementation of such a strategic
initiative, as well as, to have the best people for every job, ÖBB decided to
go for multi-vendor engagement model. 
Nagarro worked in collaboration with multiple other vendors to
successfully implement the platform Ticket4All. Some of the key features
of the platform include: 
 Supporting ticketing and reservation for ÖBB’s
passengers across multiple channels including mobile, web,
POS, and in-train-sales 
 Round the clock availability of all the client offerings,
whether purchasing at machines at brick-and-mortar stations
or via web 
 Intelligently finding the best available price automatically 
 Integration with Loyalty programs 
 Allowing ÖBB to run real-time marketing campaigns to
drive higher passenger numbers and higher customer loyalty
as well as reduce the operations cost in an impressive way 
 
In this multi-year multi-vendor engagement, Nagarro deliverables
included: 
 Development and testing of the key modules 
 Provide technology consulting 
 project management for some sub-projects 
 Platform Going-Live 
 
Presently, Nagarro is an active participant in supporting the current
platform with the following features:  
 Feature enhancement 
 Big fixing 
 Automation coverage enhancement 
 Test script and automation framework maintenance   
The year the project was June 2009 
started 
The duration of the project  12 years (Ongoing enhancement and bug fixing) 
The nature of the target Daily commuters 
audience 
Team composition  Project Manager, Automation Lead, Automation Engineers, and
Developers 
 

 
Name of solution: B2C application from Roads & Transport Authority (RTA) for the residents of
Dubai 
 
Name of client: RTA (Dubai) 
 
Client profile: 
RTA Dubai is the flagship app of Roads and Transport Authority in Dubai and is widely used
throughout UAE. It has around 50 services related to Metro & Tram, Taxi, Parking, Nol, Salik Toll
System, Vehicles, Licensing, Fines, etc. With over 3 million downloads on both iOS and Android
platforms (including Huawei). The platform supports almost 1 million transactions a month to
help the customers recharge their Nol cards (ticketing) and paying for parking. 
Challenges: 
RTA was looking for mobile app development partner to support and enhance their mobile app,
add more functionality, and help increase the application adoption amongst users. Nagarro was
given the challenge to improve stability and reliability of the app features by identifying,
removing, and fixing defects effectively and efficiently. The objective was to optimize the app
functionality and reduce the issues and risks related to major app functionality. 
RTA Dubai features: 
RTA aims to support Dubai's transformation into a Smart Digital city. To achieve that, RTA
provides a fast and easy access to its services via smart applications. Following are a few
services supported by RTA Dubai App. 
 
 Public transport journey planner 
 Check Nol (transport card) balance 
 Top up Nol card 
 View past transactions & trips 
 Reset Nol card PIN 
 Book a taxi 
 Public parking fees 
 Pay for parking via iOS App Clip 
 Smart parking reservation 
 Remember my location 
 Find parking 
 Virtual seasonal parking permit 
 Parking zone and timings 
 Top up parking account 
  Check Salik (road toll system) balance 
 Top up Salik 
 Renew driver license 
 Replace driver license 
 View fines & pay 
 Renew vehicle registration 
 Replace vehicle registration 
 View past bookings 
Solution: 
Nagarro took over this highly complex application which had a lot of architectural and stability
issues. The application had multiple breakages and a spaghetti architecture which made the
app’s speed and stability a large issue. Nagarro embraced the challenge and scaled the
application to meet the new business requirements and features.  
 
Some of the features implemented and enhanced include but are not limited to: 
 Personalized Dashboard 
 RTA Navigator and Taxi Booking 
 Smart parking reservation (a new – super cool IoT concept) 
 Pay public parking fee auto renewal & enhancement 
 Chatbot Phase 1, 2 & 3 
 eVehicle license delivery 
 Voice over on main dashboard 
 App Clip for pay public parking fee 
 Enable top up parking via NFC 
 Huawei HMS map support 
 Delink Salik account  
 Migrated services from CMS to MFP  
 Static code analysis - Phase 2 
 Link/delink Salik migration to new MFP version 
 Login via UAE pass 
 Direct SMS parking 
 Add parking vehicle (new flow) 
 Emergency links and weather reports for safe driving 
 Fines - inquiry and payment  
 Madinati service - report violations or issues in services 
 Multilingual support - Arabic, English, Hindi and Russian 
 
Impact to business: 
 Major bug & crash fixes to improve customer experience and stakeholder’s
satisfaction 
 Significantly reduced number of complaints on the CRM system  
 Increased customer satisfaction 
 Improved service quality, productivity & efficiency  
 Increased App Adoption 
 Sheikh Hamdan Award Winner - Best Gov Smart App 2019 
 Improved Customer Happiness and App Rating 
  Increased agility & improved speed-to-market  
 Enhanced Continuous Improvement (CI) strategies through Agile adoption 
 Upgraded app features increased profitability 
 Shorter release cycle and frequent upgrades  
 Quick response to user feedback and bug fixes 
 An overall better customer experience 
Testimonial 

“Dear Team,  
I would like to take this opportunity to thank all of team members for their commitments and dedication for the
past years towards this achievement as RTA Dubai App won in last Hamdan award 2019 as one of the best Gov
apps.  
It is obviously results of all efforts, dedication, hardworking specially during weekend and holidays to meet our
deadlines and set management expectations. It’s really appreciated, well done team. However, this should be a
start point for a new milestone and new achievement which we are looking for on different levels like GCC, Middle

East and international awards which will be our next mission. ” 

Manal Abdulla Hussain Project Manager  
Smart Services Department 
RTA Dubai