COLLEGE OF MARY IMMACULATE b.

Be sensitive and tell the tourist that jokes

Poblacion, Pandi, Bulacan about the destination is not allowed
MIDTERM EXAMINATION c. Being sensitive to the needs and wants of the
1st Semester, AY 2022 – 2023 tourist
d. None of the above
________________ _______________ _____
SURNAME FIRST NAME M.I 7. Below are qualities of a speaker that the audiences
are attracted to except:
COURSE: ___________ YR. & SEC. ________
a. Enthusiasm
DATE: ___________ TEACHER: ____________
b. Strict
c. Comfortable
TOUR GUIDING d. None of the above
BSTM 2ND YR
(Sunday 12:00 – 3:00) 8. A tour guide must always bring _______.
a. Cash
I - MULTIPLE CHOICE. Study the statements b. Itinerary
below. Choose the term or phrase that answers c. Alcohol
the statement. d. None of the above

1. Kathleen Pond created a survey among tour 9. Which of the following is true about the roles of a
operators and tourist, in her observation tour tour guide?
operators and tourist see tour guides in different I. There are 5 roles of a tour guide
perspective but agree in 2 issues except. II. It varies on the nature of the group and the
a. The guides roles vary depending on the visitor, situation
the purpose, and the guide himself III. Tour guides can make this optional
b. The guide carries his/her duties simultaneously IV. The tour guides are tested and trained so they
c. The guide attends the duties of a tour manager can ensure quality of the tour guides
d. None of the above a. I and II
b. III and IV
2. The following are qualities of a good leader among c. II and III
guides except. d. None of the above
a. Good in navigating, shepherding, and
maintaining control 10. Tasks such as maintaining humor, entertaining,
b. Good in managing tension, entertainment and and integrating with the group is considered as.
keeping good humor and morale a. Social component
c. Good in embarrassing people at fault to make b. Physical Component
them learn their lesson c. Instrumental component
d. None of the above d. None of the above

3. Which of the following qualities of an educator is 11. Tasks such as navigating, shepherding, and
useful in becoming a tour guide? maintaining control is considered as.
a. Knowing cultural skills of the area such as a. Social component
traditional dance and cooking local cuisine b. Physical Component
b. Having a soft speaking voice c. Instrumental component
c. Knowing how to ask questions for the group d. None of the above
d. None of the above
12. A good leader must be.
4. Which of the following is a quality of a good host? a. A brave person and willing to risk his/her life
a. Curious for the tourist
b. Patriotic b. Is willing to assume responsibility
c. Enjoys people c. Has the ability to organize and make wise
d. None of the above decision
d. None of the above
5. A public relations role is also called a _________.
a. Conduit 13. Which of the following is not a guideline to
b. Ambassador facilitate learning?
c. Host a. Must have a broad- based knowledge
d. None of the above b. pride in serving others
c. flexible
6. Sensitivity is a good trait of a tour guide, what does d. None of the above
it mean?
a. Being sensitive to jokes and humor because it 14. An applicant for accreditation as tour guides is
might offend the guest required to submit the following except.
 a. Proof that the applicant has passed a seminar b. Handle with compassion and reason
for tour guides c. Expect perfection from the group to make
b. NBI clearance them conscious
c. License from the LGU d. None of the above
d. None of the above
22. It is the sympathetic relationship and mutual trust.
15. Which of the following is not true about a. Compassion
certification? b. Reason out
a. Certification is a measure and symbol or c. Rapport
achievement d. None of the above
b. Certification enhances the guide's image
c. Some guides give emphasis on certification 23. The most difficult circumstance during the tour is
d. None of the above a. Lost travelers
b. Safety and medical emergencies
16. Which of the following is not true about being an c. Bad behavior
educator? d. None of the above
a. In certain places, guides are supposed to
educate visitors about the rules and 24. What will you do when someone asks you a
regulations to apply the place. personal question?
b. A guide who strives to give information, impart a. Do not answer at all cost as this will encourage
values or benefits, teach new skills is an more questions
effective educator. b. Depersonalize your answer
c. Being an educator means there should be an c. Ignore the tourist
emphasis on assessment to make sure that the d. None of the above
tourist will go home with knowledge
d. None of the above 25. Which of the following is effective when the tourist
ask questions that shed unfavorable light to the
17. What is a conduit? region?
a. A conduit acts as a bridge between the tourist a. Brush it off
and the locals b. Ignore
b. A conduit is synonymous to an interpreter c. Use humor
c. A conduit is a public relations officer the is d. None of the above
hired by the government
d. None of the above TEST II: Oral Exam: The teacher will flash 10 pictures in
front of the student, the student will have 2 minutes
18. You are an industry guide at a factory, next week to perform his/her tour guiding spill. The student will
there are elementary school students who will be be graded by:
visiting the factory. Which uniform should you
wear? Enthusiasm 10 pts
a. Formal wear Knowledge 10
b. Company shirt and comfy pants Self-confidence 5
c. Shorts and tank (25 pts)
d. None of the above

19. Which of the following guidelines can help people

in the service industry develop multicultural
understanding?
a. Learn about people and cultures or the world
and Travel
b. Learn a language
c. Participate in specialized cross- cultural
training
d. None of the above

20. Which of the following is part of the seven sins of

service?
a. Treating customers with apathy and brushing
customers off
b. Paying close attention to the tourist needs
c. Being too much informative
d. None of the above

21. How do we handle poor behavior?

a. Brush people off to correct bad behavior