UNIVERSITI TEKNOLOGI MARA

CAWANGAN SARAWAK

FACULTY OF BUSINESS AND MANAGEMENT

BACHELOR IN OFFICE SYSTEMS AND MANAGEMENT (HONS)

BA232

ADMINISTRATIVE OPERATION SYSTEMS

ASM553

INDIVIDUAL ASSIGNMENT 1

FLOWCHART

PREPARED BY:

EDWARD KUDI ANAK JOSEPH

2021100653

BA2323B

PREPARED FOR:

MADAM SITI FATIMAH ABDUL LATIFF

SUBMISSION DATE:

3 NOVEMBER 2021
 PROSES PERMOHONAN BANTUAN IBU BERSALIN
(JABATAN KEBAJIKAN MASYARAKAT)

Mula

Pemohon mengambil borang

permohonan

BPAKK terima
permohonan

Permohonan Semakan
tidak lengkap BPAKK

Permohonan dilengkap dengan

Nota Discaj/Sijil Lahir Bayi

Proses
pembayaran

Notifikasi pembayaran kepada

pemohon melalui emel

Tamat

1. Who is responsible for each step?

• Officer on duty
Each step of the application will be handled by the officer on duty. Throughout the
process they will provide the clear guidelines to the applicant so that the applicant did
not get confused and the application process will run smoothly.
 • Applicant
The applicant is responsible in fill up the application form correctly and provide the
necessary documents for the application process. It is because incomplete form will
affect the application process.

2. How is the flow of information activities?

• Pemohon mengambil borang permohonan

To apply, the applicant needs to present to the Pejabat Kebajikan Masyarakat,
Pejabat Residen, Pejabat Daerah or Bahagian Pembangunan Awal Kanak – Kanak
nearby to obtain the application form. The applicant needs to fill in the form correctly
before the submission of the form. Upon the submission, applicant need to provide
the required documents such as photocopy of Kad Pengenalan Ibu Bapa (front and
back), Kad Pengenalan Penjaga (front and back), Sijil Perkahwinan, Kad Kesihatan
Ibu, Account Statement and Nota Discaj from hospital or Sijil Kelahiran for the
application process.

• BPAKK terima permohonan

Application needs to submit the form together with the required documents to the
office as stated above. Then BPAKK also known as Bahagian Pembangunan Awal
Kanak - Kanak will received the form with the required document to be processed.

• Semakan BPAKK
After that, BPAKK will run the checking process of the application form whether the
form is complete or not. This checking process by BPAKK usually will take 7 working
days.

• Permohonan tidak lengkap

If the form not complete and some of the required document missing, the form will be
returned to the applicant and applicant need to review back what is missing in the
form and submit the form back.

• Permohonan dilengkapkan dengan Nota Discaj/Sijil Lahir Bayi

This is the crucial part; the applicant must have the Nota Discaj or Sijil Lahir Bayi in
order to complete the application because if the applicant failed to present the
documents the application will not be processed.

• Proses pembayaran
Next, the payment process usually takes about 5 working days, and the funds will be
credited to the applicant bank account.

• Notifikasi pembayaran kepada pemohon melalui emel

After the payment process complete, applicant will receive the email to inform the
funds already being credited to their bank account.
3. Does the workflow process facilitate work effectiveness?

In my point of view, this workflow is effective because it very organized and clearly
stated what the applicant should do in each step of the application process. Not only that, it
make the officer on duty work become easier because this workflow is very direct and not
complicated. This also reduce the error and chaos in the systems. Besides, the customer
service that been offered by the officer on duty is friendly and it will ensure the application
process run smoothly.

4. Are there any weaknesses of the work process flow?

In my opinion, this workflow does not have any weaknesses because it very direct.
Applicant just need to follow the instruction and submit everything that necessary for the
application. Besides that, if the applicant does not want to do the application manually, they
can do it online. They need to fill in form online and for the required documents, the applicant
needs to scan the documents and upload the document in the link that already provided.
 FACULTY OF BUSINESS AND MANAGEMENT
ASSIGNMENT/ PROJECT DECLARATION FORM

Student’s Name : EDWARD KUDI ANAK JOSEPH

Student’s ID : 2021100653 Student’s I/C No. : 000605-13-0917

Program Code : BA232 Part : 3 Course Code : ASM553

Course :
Name ADMINISTRATIVE OPERATION SYSTEMS

Assignment/ Due Submission

Project No. : 1 Date : 5/11/2021 Date : 3/11/2021

Assignment/ :
Project Title INDIVIDUAL ASSIGNMENT 1: FLOWCHART

Lecturer’s Name : MADAM SITI FATIMAH ABDUL LATIFF

I hereby declare that the work in this assignment/ project was carried out in accordance with the
regulations of Universiti Teknologi MARA. It is original and is the results of my own work, unless
otherwise indicated or acknowledged as referenced work. This assignment/ project has not been
submitted to any other academic institution or non-academic institution for any degree or qualification.

I acknowledge that I have been supplied with the Academic Rules and Regulations for Universiti
Teknologi MARA’s Diploma/ Bachelor Degree/ Master’s Degree students, regulating the conduct of my
study and exams.

I hereby declare that this assignment/ project is written by me and:

i. is a result of my own work;
ii. has not been used for another assessment at another department/ university/ university college in
Malaysia or another country;
iii. does not refer to/quote works of others or own previous writings without stating it both in the text
and in the reference list;
iv. mentions explicitly all sources of information in the reference list; and
v. will go through similarity check (Turnitin).

I am aware that disciplinary action (which may include the deduction of marks in the assignment/
project) will be taken against me if I am found to be an offender.

3 NOVEMBER 2021

Date Student’s Signature