INFORMATION SHEET Q3-3.3.

4
“CLASSIFICATIONS OF HOTELS”

At the end of the lesson, the students should be able to:

1. Understand how hotels are classified;

2. Differentiate the types of rooms; and
3. Give importance on product knowledge by responding to guest inquiries regarding rates and
other product features.

In order to sell rooms and other products/services of the hotel, it is necessary to be familiarized with
the classifications of hotels and types of rooms. Once familiarized, you, as sales agent, will be able to sell
rooms and provide suitable alternatives if in case that the request of a guest is unavailable.

CLASSIFICATIONS OF HOTELS

According to Size

Small-sized hotel- A hotel with less than 100 rooms.

Medium-sized hotel- A hotel with between 100 to 300 rooms.
Large-sized hotel- A hotel with more than 300 rooms.

According to Location, Clientele and Facilities

Downtown or Commercial hotel

Location: Heart of the city/ business centre
Clientele: Mostly businessmen and sometimes tourists
Facility: Modern
Average duration of stay: 3 to 7 days

Transit hotel
Location: Near the port of entry
Clientele: Layover passengers, misconnection passengers, businessmen and tourists
Facility: Modern
Average duration of stay: Few hours to few days

Resort hotel
Location: Resort places like hill stations, sea beaches, forests, etc.
Clientele: Holiday makers, tourists and sometimes businessmen
Facility: Moderate to modern facilities
Average duration of stay: Few weeks to months

Residential hotel
Location: Anywhere in the city and in the suburb
Clientele: Students and small businessmen, who have to stay away from home for a long period
of time
Facility: Basic facilities like accommodation and food
Average duration of stay: Rent paid monthly or quarterly
According to Star Classification

A Star denotes the available standards or facilities in a hotel. The star classification is usually set by the
tourism bureau or department of one’s country or by an independent agency who conducts an audit of
the hotel’s facilities and services.

One Star
 100% of the rooms have shower/ bathtub
 Offers daily room cleaning
 All rooms have coloured television with functioning remote control
 May have tables and chairs in each room
 Offers basic bathroom amenities (soap, shampoo, toothbrush, toothpaste)
 Offers 24/7 reception service
 Offers facsimile at the reception
 Offers a publicly available telephone for the guests
 Offers extended breakfast
 Offers beverages in the hotel
 Deposit possibility upon reservation

Two-Star
 In addition to One Star hotels, they offer breakfast buffet
 A reading light is also placed or built next to the bed
 Offers bath essence or shower gel, in addition to the bathroom amenities
 There are bath towels and linen shelves in the rooms
 Accepts credit cards

Three-Star
 In addition to the Two-Star hotels, the reception is only opened for 14 hours, accessible by
phone, 24 hours from the inside and outside
 The staff is bilingual (can speak Korean/English)
 Offers luggage service
 Offers beverages in the room (minibar)
 Offers telephones in each room- there is also internet in every room and in public areas
 Offers hair-dryer, cleansing tissue- dressing mirror
 Offers sewing kit, shoe polish utensils, laundry and ironing service

Four-Star
 In addition to the Three-Star hotels, they offer lobby seats and beverage service
 Offers a breakfast buffet or breakfast menu card via room service
 Offers a minibar or 24-hour beverages via room service
 There are arm chairs/sofa with side table in the rooms
 Offers bathrobe and slippers in each room
 Offers cosmetic products, vanity mirror
 They have an “A la carte” restaurant

Five-Star
 The reception is open 24/7
 In addition to the Four-Star hotels, they have multilingual staff
 Offers doorman-service and valet parking
 They also have a Concierge
 They have a spacious reception hall with several seats and beverage service
 The Department of Tourism has implemented a new set of hotel accreditation in accordance with
Tourism Act of 2009 or Republic Act 9593. This new scheme for hotel ratings is based on number of
points earned by each hotel after the audit. Compared to the old DOT standards which classifies hotels
by deluxe, first class, standard and economy, the new hotel rating system classifies hotels by stars. Each
hotel can get a maximum of 5 stars, or a maximum of 1000 equivalent points.

In the new Philippine Hotel Rating System, the auditors focus on the availability of certain facilities
and its inventory, availability, condition, quality, usability and overall service. Hotels get star points
depending also on the criteria indicators like the location of hotel, resort and apartment hotel. In order
to get higher points, one of the requirements includes hot and cold showers in bathrooms that could
start heating up in 20 seconds.

OTHER TYPES OF HOTELS

Chains - A Hotel Chain is an administration company that manages a number of hotels having the same
name but being located in different areas.

Metropolitan Hotels - These hotels are situated in metropolitan cities and provide modern western style
luxury to their guests.

Casino Hotels - The focus of this type of hotel is on gambling and provision of casino.

Apartel - It is an apartment building also used as residential hotel.

Boutique Hotel - In this type of hotel, each room has a distinct characteristic.

COMMON TYPES OF ROOMS

Single Room - A room with one single

bed, meant for only one person.

Twin Room - A room with two, single

beds, separated from each other and
meant for two persons.

Double Room - A room with a double

bed, meant for two persons.

Suite - This is an apartment that has one

bedroom with one double bed, a living
and dining space.

SPECIAL TYPES OF ROOMS

  Cabana - It is a room situated away from the main building, near the swimming pool, which is
mainly for changing or resting purpose and is rented on hourly basis.
 Duplex - A duplex is a room with two levels, the upper level is used as a bedroom and the lower
level as a living or sitting room.
 Family Room - An efficiency room has kitchen facility and is generally found in resort hotels. Also
known as family rooms.
 Hospitality Room - It is a room that can be used by the resident guests to entertain their own
guests. These rooms are rented on hourly basis.
 Interconnected Room - An interconnected room has two rooms adjacent to each other with an
interconnecting door, which allows entry from one room to the other, without having to go
through the corridor.
 Lanai - This is a room with a good view, normally of hills, sea, garden, mountains and so on.
 Penthouse Suite - This room is situated at the terrace level and is open to the sky.
 Studio Room - This room has a single bed and a few couches or sofas that can be converted to a
bed.
 Quad - This room offers four beds that provide sleeping accommodation for four individuals.

NOTE: The type of room depends on the classification of hotel.

SELF-CHECK Q3-3.3.8

I. Enumerate the following

1. COMMON TYPES OF ROOMS

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2. SPECIAL TYPES OF ROOMS

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