Non-verbal communication, such as body language, can tell the speaker about the

person listening in the following ways:

Attention and interest: The listener's eye contact, posture, and facial expressions
can show whether they are paying attention and interested in the message.
Emotions and reactions: The listener's body language can reveal their emotions and
reactions to the message, such as nodding, frowning, or smiling.
Understanding and feedback: The listener's non-verbal cues can indicate whether
they have understood the message or need further clarification.
Personality and style: The listener's body language can reflect their personality
and communication style, such as being assertive or passive.
LEARNING ACTIVITY ELEVEN

True open communication in the workplace means that all employees feel free to
express their thoughts, ideas, and concerns without fear of retaliation or
judgment. It involves active listening, respect, and empathy, as well as promoting
a culture of trust and transparency.

When it comes to a 'diverse' workplace, empathy, respect, and open-mindedness need

to be developed among all workers to understand and appreciate different
perspectives, values, and cultures, as well as to avoid biases, discrimination, or
stereotypes.

LEARNING ACTIVITY TWELVE

Assigned or agreed tasks are generally outlined in workplace documents such as work
orders, project plans, job descriptions, or performance evaluations.

The five pieces of information that these types of documents may contain are:

Task description and objectives: What needs to be done and why, including the
expected outcomes and standards of quality.
Timeline and deadline: When the task should be completed and how long it should
take, including any milestones or checkpoints.
Resources and requirements: What tools, equipment, materials, or personnel are
needed to perform the task, as well as any safety o