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APAC - Contractor Handbook PDF
APAC - Contractor Handbook PDF
APAC - Contractor Handbook PDF
APAC
1. Need to know – Spencer Ogden Temporary and Contractor Essentials pg. 3
1.1 Who should I contact if I have a query about an up and coming assignment? Pg. 3
1.2 Does Spencer Ogden have standards and protocols that I need to follow? Pg. 3
1.3 Do I need to provide Spencer Ogden with any documents? Pg. 3
1.4 What is the process for making a leave request while on assignment? Pg. 3
2. Need to know – money matters pg. 4
2.1 How will my pay rates be decided? Pg. 4
2.2 What do I need to know about completing manual timesheets? Pg. 4
2.3 When do I have to submit my timesheet? Pg. 4
2.4 How and when will I receive payments if I’m a temporary worker? Pg. 5
2.5 How and when will I receive payments if I’m a contractor? Pg. 5
2.6 Can I obtain an advance on my salary / payment? Pg. 5
2.7 Why has there been a delay in my salary / payment? Pg. 5
2.8 How can I claim expenses? Pg. 5
2.9 When will I receive my bonus payment if I am entitled to one? Pg. 5
3. Contractor & temporary worker Health, Safety & environment Policy Pg. 6
3.1 Objectives Pg. 6
3.2 Applicability Pg. 6
3.3 Responsibilities Pg. 6
3.4 Health, Safety & Environment Pg. 6
3.5 Reporting of injuries Pg. 7
3.6 List of specific health and safety duties when working on site Pg. 7
3.7 Guidance Note Pg. 8
3.8 Precedence Pg. 8
3.9 Declaration Pg. 8
4. anti-bribery & corruption Policy Pg. 9
4.1 What is bribery? Pg. 9
4.2 What is not acceptable? Pg. 9
4.3 Facilitation payments & kickbacks Pg. 9
4.4 Gifts and hospitality Pg. 10
4.5 Your responsibilities Pg. 10
4.6 How to raise a concern Pg. 10
4.7 Declaration Pg. 10
5. sanctions Policy PG. 11
5.1 Consequence of failing to comply with sanctions Pg. 11
5.2 Sanctions policy & declaration Pg. 11
5.3 Sanctioned countries Pg. 11
5.4 Approved countries Pg. 12
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Welcome
Welcome to Spencer Ogden, one of the world’s leading energy recruiters. Spencer Ogden is committed to providing you with a
rewarding, safe and satisfying work experience. This Contractor & Temporary Worker Handbook has been designed to provide
you with useful information that you will need to know when you are on assignment with Spencer Ogden, as well as setting out
some key standards and policies that Spencer Ogden expects you to adhere to. Should you have any queries about the information
in this handbook please do not hesitate to contact your Recruitment Consultant.
1.2 Does Spencer Ogden have standards and protocols that I need to follow?
Yes, Spencer Ogden is focused on excellence and committed to fostering high levels of professionalism, so before you
start an assignment it is important you familiarize yourself with our standards and protocols.
- Spencer Ogden expects you to respect the rights of others and to treat them fairly. Harassment of any kind is not
acceptable and could result in the termination of an assignment. Similarly, should you find yourself in an
uncomfortable situation, do not hesitate to contact your Recruitment Consultant.
- When you enter different work environments, you may be exposed to confidential or sensitive information whether
work-related or personal. Please ensure you keep all information confidential, even once your assignment has
finished, as failing to do so will put you in breach of your contract with Spencer Ogden and its Clients.
- When accessing a client’s computer network which includes e-mail, intranet, the internet and various software
programs, remember they must be used for business purposes only and that confidentiality of passwords and
information is paramount. Use of any systems for personal use or for accessing offensive and/or obscene content
is unacceptable and may result in the termination of your assignment and other possible serious consequences.
- Except in the case of an emergency, please make personal phone calls only during breaks. Leave hand phones off or
on silent during work hours.
- Please ensure you read and follow the specific policies enclosed in this handbook and also be aware that you may be
required to sign the client’s separate Confidentiality Agreement, HSE Policy documents and other such documents
that may be required by the client on a case by case basis.
Permanent opportunities often develop from contract or temporary assignments, so if you encounter any difficulties
whilst on assignment (or have a complaint) please address it with your Recruitment Consultant immediately rather than
approaching the client.
1.4 What is the process for making a leave request while on assignment?
Annual leave should be agreed between yourself and the client, with your Recruitment Consultant fully informed before
leave is taken. This will ensure cover is available whilst you are away. If you intend to take medical or sick leave, then
we ask you to notify the client and / or your Recruitment Consultant us as early as possible before you are due to start
work. If that is not possible, you must notify the client and / or your Recruitment Consultant as early as possible after
that time. A leave request form must also be completed and signed by the client, along with a medical certificate.
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2. Need to know – Money Matters
2.1 How will my pay rates be decided?
Your pay rate will be given by your consultant prior to the beginning of each assignment.
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2.4 How and when will I receive payments if I am a temporary worker?
Payment will be made via electronic funds transfer into your bank account. Payment will be processed on the Tuesday
following the week of work. Depending on your bank, all funds will be received within 7 working days. Payment in 7
working days will not be guaranteed if your timesheet is received after the cut-off deadline (12pm on the Friday of the
week worked). Note that no post-payment / advance payment I is allowed, salaries will be processed based on time
worked, acknowledged by the authorized manager-in-charge. Finance will not process timesheets without a signature
from the client. Any information deemed improper on the timesheets by Finance during processing may result in a delay
in payment.
2.9 Is there an email or number I can call if I have a query about money matters?
Yes, if you have any queries, contact your Recruitment Consultant directly or alternatively email: apacpaybill@spencer-
ogden.com. The apacpaybill@spencer-ogden.com address can be used for queries regarding your EP (if applicable),
taxation, expense claims, annual leave or medical leave entitlements and your pay. Advise us if there are any changes to
your address, telephone number or bank account details to ensure you receive your pay and pay slips.
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3. Contractor & temporary worker Health, Safety & environment Policy
This Health, Safety & Environment Policy of Spencer Ogden Pte Ltd and Spencer Ogden Consulting Sdn Bhd (hereinafter
referred to as “Spencer Ogden”) aims to comply with the Work Place Safety & Health Policy Standards set by the Ministry
of Manpower and endeavours to ensure a safe, injury and illness free workplace for our workers. A copy of this Health,
Safety & Environment Policy is available for all of our contractors, temporary workers and employees working on client
sites.
3.1 Objectives
The objectives of this Health, Safety & Environment Policy are:
- to demonstrate the commitment of Spencer Ogden’s management towards its workers’ health, safety and the
environment (including its contractors, temporary workers and employees);
- to ensure no damage to the environment
- to remove or minimise risk to the health, safety and welfare of all workers, contractors and any third parties
involved in our business operations;
- to ensure all work activities are completed safely with; and
- to reduce individual’s behaviour that could result in injury, inefficiency and/or damage to property
3.2 applicability
This Health, Safety & Environment Policy applies to all of Spencer Ogden’s contractors, temporary workers and employees
working on client sites. The authorization and responsibility for enforcement has been given primarily to the undersigned
personnel. It is Spencer Ogden’s policy that accident prevention be a prime concern of all contractors, temporary workers
and employees working on client premises.
3.3 responsibilities
As Spencer Ogden’s contractor, temporary worker or employee working on client premises, you acknowledge and warrant
that YOU:
- will adhere to the client’s in-house safety guidelines throughout your Assignment and maintain a safe working
environment for yourself and others at the clients’ premises;
- have been informed and trained adequately prior to on-boarding and you shall follow safe work practices, adhering
to the Work Health and Safety Act of where the Services are to be delivered and/or other applicable QEHS policies
in the country of work at all times;
- shall ensure you attend any applicable safety presentations given by any client representative;
- shall make appropriate recommendations to the client’s safety officer (or authorized personnel) as and when you
see areas for improvement or notice work hazards to minimize harm to yourself and/or others;
- shall carry out your duty as per appropriate safety policy established by the client and/or any specific instructions
for maintaining effective accident prevention within your area of responsibility;
- have been provided with sufficient information, instruction, training and supervision needed to make sure that all
reasonable efforts are used to protect yourself to be safe from injury and risks to your health;
- are committed to consulting and co-operating with the client’s safety officer/ authorized personnel in all matters
relating to health and safety in the workplace;
- will wear industry-approved standard of personal protective equipment and clothing where required;
- shall not misuse or interfere with anything provided for health and safety;
- shall report all known or observed hazards to the client’s safety officer/ authorized personnel;
- must observe the client's fire safety procedures at all times;
- are obligated to stop the work if you find that you or your work duties re placing yourself or others at risk. You
should also inform Spencer Ogden and the client’s safety officer/ authorized personnel immediately if you judge
that there is a risk where you or other workers are working; and
- are committed to continually improve your performance through effective safety management.
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3.5 reporting of injuries
You must ensure that all accidents are reported to the client’s safety officer (or authorized personnel) and Spencer Ogden
on the same day of the occurrence. You should fill out a “Notice of Injury Form" immediately after an injury occurs, even
if medical treatment is not required. (Notice must be made at or near the time of the injury and on the same day of the
injury.) You must report the injury to the client’s safety officer or authorised personnel. A casual mentioning of the injury
will not be sufficient. You must let Spencer Ogden and the client’s safety officer or authorised personnel know:
- how you were injured;
- what you were doing at the time;
- who you were working with at the time;
- when and where it happened; and
- other pertinent information that will aid in the investigation of the incident.
Failure to report an injury immediately (meaning at or near the time of the injury and on the same day of the injury) is a
violation of this Health, Safety & Environment Policy.
3.6 LIST OF SPECIFIC HEALTH AND SAFETY DUTIES WHEN WORKING ONSITE:
As Spencer Ogden’s contractor, temporary worker or employee working on client premises, you must observe the
following:
- Ensure that all equipment, stationeries and substances are placed in a safe condition.
- Hard hats will be worn on the project site at all times. The bill of the hard hat will be worn in front at all times.
Alterations or modifications of the hat or liner are prohibited. Crane operators, when in an enclosed cab, have
the option of not wearing a hard hat due to the possible obstruction of view.
- Safety glasses will be worn as the minimum-required eye protection at all times before performing any manual
task. Additional eye and face protection such as mono-goggles and face shields are required for such operations
as grinding, jack hammering, utilizing compressed air or handling chemicals, acids and caustics. Burning goggles
for cutting, burning or brazing and welding hoods for welding, etc., are required.
- Fall Protection Requirements:
• Full body harnesses and lanyards shall be worn and secured any time there is a fall hazard of more than six
(6) feet.
• Lifelines shall be erected to provide fall protection in each relevant work location. Horizontal lifelines shall be
a minimum of 2-inch diameter wire rope. Vertical lifelines shall be 3/4 inch manila rope or equivalent and
shall be used in conjunction with an approved rope grab.
• Structural steel erectors are required to "hook up" with full body harness and lanyard.
• Employees using lanyard to access the work or position themselves on a wall or column, etc., must use an
additional safety lanyard for fall protection.
- Manlifts must be used properly. As soon as a worker enters an articulating boom lift and before the lift is started,
the worker must put on the harness and attach the lanyard to the lift.
- Clothing must provide adequate protection to the body. Shirts with sleeves and long pants will be worn at all
times. No shorts are to be worn on projects. All employees, except welders and burners, must tuck shirt tails
inside trousers. Burners and welders will not be permitted to wear polyester or nylon clothing. Sturdy work boots
with rigid, slip resistant soles are required. No clogs, tennis shoes or loafers are permitted.
- All personnel will be required to attend safety meetings as stipulated by project requirements in order to meet
workplace safety standards.
- Firearms, alcoholic beverages or illegal drugs are not allowed on company or client’s property or in client or
Company vehicles at any time. When drugs are prescribed by a physician, the client’s safety officer / authorised
personnel must be informed. The use or possession of illegal drugs or alcoholic beverages on the jobsite will result
in immediate termination.
- Housekeeping shall be an integral part of every job. Each contractor, temporary worker or employee is responsible
for keeping his work area clean and hazard-free. Clean up is required at the end of the day.
- Burning and cutting equipment shall be checked daily before being used.
- Drinking water containers are to be used for drinking water and ice only.
- Defective tools will not be used. Examples of defective tools include chisels with mushroomed heads, hammers
with loose or split handles, guards missing on saws or grinders, etc.
- All extension cords, drop cords, and electrical tools shall be checked, properly grounded with ground fault
interrupters (GFI’s), and color-coded. This shall be part of the assured grounding program. Cords and equipment
that do not meet requirements shall be immediately tagged and removed from service until repairs have been
made.
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- ”Horseplay" on the jobsite is prohibited. Running on the jobsite is allowed only in extreme emergencies.
- No contractor, temporary worker or employees is allowed to drive any vehicle without a valid driving license
and/or sufficient automobile insurance. No worker is permitted to ride in the bed of a truck standing up or sitting
on the outside edges of a truck. Workers must be sitting down inside the truck or truck bed when the vehicle is in
motion. Riding as a passenger on equipment is prohibited unless the equipment has the safe capacity for
transporting personnel.
- Adequate precautions must be taken to protect workers and equipment from hot work such as welding or
burning. Fire extinguishers shall be no further than 50 feet away from all hot work. Used fire extinguishers must
be returned to be recharged immediately. Use of welding blinds is required in high traffic areas.
- All scaffolding and work platforms must be built and maintained in accordance with Clients’ HSE specifications.
All ladders must be in safe condition without broken rungs or split side rails. Damaged ladders shall be removed
from service. Ladders shall be secured at the top and bottom and extend three (3) feet past the working surface.
Metal ladders around electrical work are prohibited. A step ladder shall never be used as an extension ladder. A
step ladder must only be used when fully opened with braces locked.
- Report all unsafe conditions and near accidents to client’s safety officer or authorised personnel so corrective
action can be taken.
- All floor openings or excavations shall be barricaded on all sides to ensure workers are aware of the hazards. Floor
holes shall be covered, with the covers secured and clearly marked.
- Warning signs, barricades, and tags will be used to the fullest extent and shall be obeyed.
- It is understood that the Client/ Company is not restricting itself to the above rules and regulations. Additional
rules and regulations as dictated by the job will be issued and posted as needed.
3.9. precedence
Spencer Ogden’s full and extensive Health, Safety & Environment Management System is available for review on Spencer
Ogden’s website: www.Spencer-Ogden.com (copy available on request). This Health, Safety & Environment Policy
operates in conjunction with any applicable parts of that Health, Safety & Environment Management System. This Health,
Safety & Environment Policy further operates in conjunction with but is ultimately superseded by any equivalent client
Health, Safety & Environment Policy relevant to the work and / or the premises the contractor, temporary worker or
employee is working on. You will adhere to this Health, Safety & Environment Policy, relevant provisions of Spencer
Ogden’s Health, Safety & Environment Management System and the client’s applicable Health, Safety & Environment
Policy throughout your Assignment so as to ensure a safe working environment for all at the clients’ premises.
3.10. declaration
As a pre-condition of Spencer Ogden accepting you to work on the assignment, and by signing and acknowledging this
handbook, you hereby declare that you understand, are fully aware of and will comply with this Contractor & Temporary
Worker Health, Safety & Environment Policy, any applicable parts of Spencer Ogden’s full and extensive Health, Safety &
Environment Management Policy and any specific client Health, Safety & Environment Policy relevant to the work and /
or the premises that you are working on and that you will fully comply with the Client’s Health, Safety & Environment
rules and regulations at all times.
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4. Anti-bribery & corruption Policy
Spencer Ogden takes a zero-tolerance approach to bribery and corruption and is committed to acting professionally, fairly
and with integrity in all its business dealings and relationships wherever it operates. It is the policy of Spencer Ogden,
including its subsidiaries and associated companies, to conduct all of its business in an honest and ethical manner to this
end has implemented and will enforce effective systems to counter bribery.
Spencer Ogden will uphold all relevant legislation to counter bribery and corruption in all the jurisdictions in which it
operates. However, as a United Kingdom headquartered company we remain bound by the laws of the UK and elsewhere,
including the Bribery Act 2010, in respect of our conduct both at home and abroad. Bribery and corruption are punishable
for individuals by up to ten years’ imprisonment and if we are found to have taken part in corruption we could face an
unlimited fine, be excluded from tendering for public contracts and face damage to our reputation. We therefore take our
legal responsibilities seriously.
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4.4 gifts and hospitality
This policy does not prohibit normal and appropriate hospitality (given and received) to or from third parties. We
appreciate that the practice of giving business gifts varies between countries and regions and what may be normal and
acceptable in one region may not be in another. The test to be applied is whether in all the circumstances the gift or
hospitality is reasonable and justifiable. The intention behind the gift should always be considered.
4.7 declaration
As a pre-condition of Spencer Ogden accepting you to work on the assignment, and by signing and acknowledging this
handbook, you hereby declare that you understand, are fully aware of and will comply with this Anti-Bribery & Corruption
Policy at all times.
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5. SANCTIONS Policy
This Sanctions Policy of Spencer Ogden aims to ensure that Spencer Ogden complies with all relevant and applicable
sanctions, embargoes and political trade restrictions put in place against target countries. As a UK headquartered
company with global operations Spencer Ogden is required to observe sanctions put in place by the United Nations, the
European Union and the Office of Foreign Assets Control (USA).
The below list of countries and companies are or are potentially subject to some form of international sanctions and you
undertake not during the term of the Assignment to travel to and / or supply services in or for any country on this list,
except where you have first obtained Spencer Ogden's prior written approval,
Central African
Afghanistan Guinea Bissau Libya Serbia Yemen
Republic
Democratic
Albania Ivory Coast Macedonia Somalia Zimbabwe
Republic of Congo
Republic of Guinea-
Bosnia Eritrea Liberia Venezuela
Bissau
The territories listed above are subject to financial sanctions against specific individuals or institutions and/or military end-
use sanctions preventing export of particular technologies. The specific sanctions may not prohibit all trade with these
countries but any placement must be considered on a case by case basis to ensure that Spencer Ogden does not breach
any applicable sanction or embargo. Be aware that it may take time to obtain a decision on whether any particular
placement may proceed. Note also that in countries such as Afghanistan, Iraq and Libya, etc. the security situation may
also prevent placements being made.
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5.4 approved countries
The below countries are not subject to sanctions and Spencer Ogden will undertake business activity in these countries:
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6. Data Protection Statement
The information that you provide to Spencer Ogden in any form including on any CV given, will be used by Spencer
Ogden Pte Ltd and/or Spencer Ogden Consulting Sdn Bhd to provide you with work finding and related services. In
providing this service to you, you consent to your personal data being included on a computerised database and consent
to us transferring your personal details to our clients.
We may check the information collected, with third parties or with other information held by us.
We may also use or pass to certain third parties information to prevent or detect crime, to protect public funds, or in other
way permitted or required by law.
All data subjects are entitled to know what personal information the company holds and processes about them and why;
how to gain access to it; and how to keep it up to date.
All data subjects have the right to access any personal information kept about them by the company, either on computer
or in a manual filing system. A subject access request may be made in writing only to the Contracts and Compliance team
at ccs.apac@spencer-ogden.com.
Signed:
Print name:
Date:
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