Questionnaire

Consumers Perception & Buying Behavior towards Swiggy and Zomato: A Study

1. E-mail:
2. AGE
Mark only one oval.

A) 10-20

B) 20-30

C) 30-40
D)40-50
E)50-60
3. GENDER
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a) MALE

B) FEMALE

4. OCCUPATION
Mark only one oval.

a) STUDENT

B) PRIVATE EMPLOPYEE

C)GOVT EMPLOYEE

D) BUSINESS

E) PROFESSIONALS

F) HOMEMAKER

G) OTHER

5.INCOME PER MONTH

Mark only one oval.

a) 10,000 - 20,000

B) 20,000 - 30,000

C) 30,000 - 40,000

D) 40,000 - 50,000

e) above 50000

f) none
6. DO YOU ORDER FOOD THROUGH ONLINE ?
Mark only one oval.

Yes

No
7.WHICH FOOD APPLICATION YOU USE THE MOST ?
Mark only one oval.

a) ZOMATO

B) SWIGGY

C) OTHER
8.HOW OFTEN YOU ORDER FOOD ONLINE ?
Mark only one oval.

a)Daily

B)Weekly

C)Fortnight

D)Monthly

9.WHICH MEAL YOU TYPICALLY ORDER FOOD ONLINE ?

Mark only one oval.

a) Breakfast

B) Lunch

C)Snacks

D) Dinner
10. WHAT IS THE APPROXIMATE MONEY YOU SPEND ON ORDERING FOOD PER
TIME?
Mark only one oval.

a) <150

B) <250

C) <500

D) MORE THAN 500

11.HOW DO YOU PREFER ONLINE FOOD DELIVERY ?
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a) Faster delivery

B) Convinent

C) Time saving

D) Money saving

e) All The Above

12. IN GENERAL, HOW DO YOU PREFER TO ORDER FOOD?
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a) over the mobile app

B) over the web browser

C) On call

13. How did you get to know about your preferred delivery service ?
Mark only one oval.

a) Advertisement on TV or hoardings

B) Internet

C) Friends or Family
14. WHICH COMPANY SERVICES ARE GOOD IN SERVICES
Mark only one oval.

a) ZOMATO

B) SWIGGY
15. WHICH COMPANY SERVICES ARE GOOD IN PACKING
Mark only one oval.

a) ZOMATO

B) SWIGGY
16. WHICH COMPANY SERVICES ARE GOOD IN ON TIME DELIVERY
Mark only one oval.

a) ZOMATO

B) SWIGGY
17. Which one of the two is more expensive?
Mark only one oval.

a) ZOMATO

B) SWIGGY

18. WHICH WEBSITE OR APP HAS EASY ACCESIBILITY TO ORDER FOOD?

Mark only one oval.

a) ZOMATO

B) SWIGGY

19. ACCORDING TO YOU WHICH COMPANY PROVIDES MORE OFFERS AND

PROMOTIONS?
Mark only one oval.

a) ZOMATO

B) SWIGGY
20.WHICH MOBILE APPLICATION IS MORE USER FRIENDLY ?
Mark only one oval.

a) ZOMATO

B) SWIGGY
21.ACCORDING TO YOU WHICH COMPANY BELOW HAS MORE TIE UPS WITH
MOST RESTUARANTS?
Mark only one oval.

a) ZOMATO
B) SWIGGY

22.HAVE YOU EVER FACED ANY PROBLEM WHILE USING THE SWIGGY
APPLICATION OR ORDERING VIA SWIGGY ?
Mark only one oval.

Yes

No

23. HAVE YOU EVER FACED ANY PROBLEM WHILE USING THE ZOMATO
APPLICATION OR ORDERING VIA ZOMATO?
Mark only one oval.

Yes

No

24. ON SCALE OF 1-5 HOW SATISFIED ARE YOU WITH YOUR EXPERIENCE AT
SWIGGY ?
Mark only one oval.
 1 2 3 4 5

25.ON SCALE OF 1-5 HOW SATISFIED ARE YOU WITH YOUR EXPERIENCE AT
ZOMATO ?
Mark only one oval.
1 2 3 4 5

26.WHICH ONE OF THE TWO WOULD YOU RECOMMAND TO YOUR FAMILY OR

FRIENDS ?
Mark only one oval.

A) ZOMATO

B) SWIGGY