WARISHA RAHMAN 20211-30236

PORTFOLIO ACTIVITY: DECISION MAKING

ANS 1)

At the same time as not each Xbox 360 proprietor is suffering from the problem, it's miles enough for it
to be considerable. The Xbox 360 machine seems to showcase 3 crimson lighting after a year of use and
then stops functioning altogether.

ANS 2)

1. Look back on defective systems and giving eligible customer a repair.

2. Provide a refund to all the impacted clients to catch up on the malfunction
3. Enhancing Microsoft’s after-income provider may also consist of coupon or digital codes, and
return and alternate coverage details.
4. Boost the layout and high-quality manage approaches in future Xbox 360 systems to prevent
this from occurring.

ANS 3)

Look back on defective systems and giving eligible customer a repair for every Xbox 360 that has been
sold at no extra value to the client. it's far the most useful for harmed clients, a number of the
alternatives because it addresses the difficulty immediately and demonstrates the organization's
dedication to high-quality and patron pride.

Ans 4)

Company Negotiation: To get all and sundry at the same web page, checking the monetary function of
the corporation, is sensible and economically viable.

Growing a coverage: To make certain that the cause of the restore is the 3-ring light, the team of
workers will carry out a manual inspection before granting the patron repair receipts beneath the
business enterprise's policy, which states that customers may have their Xbox 360s repaired within two
years of their purchase.

Letting clients know: customers who're affected have to be suggested of the stairs they ought to take to
gather a restore or substitute. this can be carried out thru a multitude of channels, which include social
media, the corporate website, email, smartphone, and letters.

Performance: After letting customers know apply the chosen alternative to the action. The faulty
systems must be repaired, and the situation must be monitored to ensure that the problem has been
resolved.