28th Feb 2023

Kick Off Call

creating success stories
since inception
team size customers fortune 500
300+ 300+ 7

Industry leaders countries users

70+ 135+ 2.2 million+

Co-Sell & ISV Partner

2
Objectives of the call

Disprz Team

Disprz Steering, Working committee & Support

Implementation Discussion

Requirements validation

Actionables

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 Onboarding Team

Implementation Team - Headed by GK

Customer Success Team - Headed by Tameem

Responsible for
● Help setup the product for you and full roll out of the learning platform.
● Provide the necessary trainings to you and all the administrators & trainers
● Touch base once-a-month to help you achieve success with your product
● Periodically keeps you up-to-date with new features in the product
● Hold periodic review of how to derive maximum value from the product

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 Teams

Steering Committee Working Committee

● Ravi Kesavan ● Krishnakumar G
- Head - Business ○ Head - Implementation team
- ravi.k@disprz.com ○ krishnakumar.g@disprz.com
○ Implementation Manager- TBD

● Sayed Tameem ● Mohamed Abdalla

- Head - CS MENA ○ Customer Success Manager
- tameem.a@disprz.com ○ mohamed.a@disprz.com

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 Support & Escalation Matrix

Support Team for product / technical queries Responsibilities

● email: support@disprz.com ● All product related queries
● Chat button on Disprz platform (For Admins and Trainers) ● All technical issues on Disprz product
● Phone support (Paid Service)

SLAs from Support Team (Post go-live) Escalation Matrix (Post go-live)
● Severely Critical Queries - Within 6 working hours ● Level 1 - (Product Support team)
● Critical Queries - Within 12 working hours ● support@disprz.com
● General Queries - Within 24 working hours ● Level 2 - Rhea (Product support Engineer)

● rhea@disprz.com

● Level 3 - Mohamed Abdalla (Customer success)

● mohamed.a@disprz.com

6
 Requirements Validation

Key use cases

● Self-paced learning based LXP Number of Users
● Micro-learning/Classroom/Live modules for ● 200
learning management & manage learning
operation.
Additional Requirements
● Social feeds for celebrating learner achievements
● Content Library
& sharing knowledge.
● Teams integration for live module
● Certificates, leaderboard & contests for
maximizing engagement.

Nature of App / Instance

● LMS pro + LXP pro
Expected Go-live date for the LMS
● SSO Integration from the HRM
● To be based on requirements.

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 Implementation Discussion

For the LMS implementation

Integrations
● HRMS
● SSO
● Content
Configuration items
● Users Data & user defined fields
(IDs,names, Emails, reporting managers, department, designation etc..)
● Live modules integration with Teams
● Skill and Competencies for LXP Set up

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 Tentative Implementation Plan

Phase 1 Kick-off Day 00

Phase 2 Instance Creation & Configuration Day 01 - Day 10

Phase 3 Training Day 04 - Day 12

Phase 4 Go-Live Day 15

Phase 5 Adoption Day 15 - Day 36

Project Plan Requirement Collection

Reference Document for

Requirement Collection
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 Key stakeholders

Project Sponsor Project Champion(s) IT Point of Contact Finance Point of Contact

○ L&D Head L&D Manager ○ Head - Engineering ○ Procurement
○

10
 Challenges at DIFC

● Low Adoption
● Inadequate Support from the vendors
● Absence of a success road map

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 395 Pleasant Valley Way,
West Orange, NJ 07052, USA

www.disprz.com