Employee Performance Standard 

Ocean Bank 

Employee’ Name: Hoang Gia Nguyen

Title: 
Department: Relationship Manager
 
Please put an X in the area which best describes this employee’s performance. 
Attribute  Above Average  Average  Below Expectations 
Dependable   X    
Shows problem  X    
solving ability 
Works well in a    X  
team 
Takes initiative     X  
Produces high  X    
quality work 
Shows leadership      X
within department 
Communication    X  
ability 
 
Please provide specific comments which describe the ratings for each category. 
- Relationship Manager successfully completed the assigned tasks, helping the company's
revenue to achieve 200% efficiency
- Relationship Manager needs to improve leadership to work more smoothly

 
Date: 12/03/2022
Signature of employee: Nguyen
Signature of manager: HRM
  

JOB DESCRIPTION 

Job Title:  Relationship Manager Job Category:  Finance-Banking

Department/Group:  Individual Customer Job Code:   BD002
Location:   Hanoi Travel Required:   None
Level/ Salary Range:   Junior + Position Type:   Manager
20 Millions
HR Contact:   +84 98 292 3609 Date Posted:   12/03/2022
Will Train Director of Individual Posting Expires:   14/03/2022
Applicant(s):  Customers
External Posting  https://oceanbank.vn/tuyen-    
URL:  dung/thong-tin-tuyen-
dung.html
Internal Posting  https://oceanbank.vn/tuyen-    
URL:  dung/thong-tin-tuyen-dung-
noi-bo.html
Applications Accepted By: Director of Individual Customers, Human Resource Manager
Fax or Email: Mail: 
Fax number or Email: hr@oceanbank.vn Name: Ocean Bank 
Subject Line: KKHDN – CVKDKHDN - NAME Address: Hanoi
 
Job Description 
- Coordinate to support customer relationships to guide customers to make loan documents,
complete, appraise records, collateral, credit history, debt repayment capacity ...
- Handle over the approved records for credit management for disbursement
- Coordinate with customer relations experts, credit management experts to urge debt recovery,
handle overdue debts within the scope and responsibility.
- Implement the management of old individual customers, coordinate with credit management
experts to check after loan, adjust interest rates in accordance with the credit contract regulations
signed with customers.
Qualifications and education requirements: 
 - University degree majoring in Marketing, Business Administration, Economics, Finance-
Banking
- Having more than 2 years of working experience in the field of Banking and Finance, including
at least 1 year in a similar position.
- Ability to manage, grasp problems and work to ensure high operational effciency
 
 
Duties
- Perform other tasks managed by the business support department and the director of the
individual customer entrusted  
 
 
Additional Notes: 
Always think “customer is the center”
 
 
Reviewed By:   Human Resource Manager Date:   12/03/2022
Approved By:   Director of Individual Date:   12/03/2022
Customers
Last Updated By:   Human Resource Specialist Date/Time:   12/03/2022
 
 JOB SPECIFICATION 

Job Title:   Relationship Manager Job Category:  Finance-Banking

Department:   Individual Customer Job Code:  BD002
Location:   Hanoi    
Reports to:   Director of Individual Subordinated Management of business
Customers positions:  support department, Non-
credit business support
specialist, Credit business
support specialist, Credit
management business
assistance specialist
Standard Work  8 hours per day    
Hours: 
Purpose of Position:  - Maintain and expand    
direct, business relationships
with customers.
- Helps businesses achieve
growth and improve
efficiency with strategies to
improve their relationships. 
Applications Accepted By: 
Fax or Email:  Mail: 
Fax number or Email: hr@oceanbank.vn Name: Ocean Bank 
Address: Hanoi
Job Specification 
Key Accountabilities: 
- Responsible for explaining to customers about product and service problems
- Accountable the weekly work report to the director about the progress of the work, the
problems that arise
 
Person Specifications: 
- Have a calm attitude and be ready to face and solve problems.
- Excellent communication skills, know how to grasp customer psychology when
communicating.
- Have a gift for cultivating positive relationships.
- Have a customer-oriented mindset.
- Ability to analyze well, identify and solve problems quickly and accurately.
- Have a strategic thinking, have a long-term and broad view when considering an issue.
- Have team work and leadership skills.
 
Competencies: 
- Knowledge of company products
- Knowledge of the company's value systems in general
- Knowledge of the company's job
- Knowledge of general social knowledge
- Knowledge of sharing with the profession about personal life problems
 
Qualifications & experience: 
 - University degree majoring in Marketing, Business Administration, Economics, Finance-
Banking
- Having more than 2 years of working experience in the field of Banking and Finance, including
at least 1 year in a similar position.
Key Performance Indicators & Conduct Requirements: 
- 65% increase in sales quotas
- 50% increase in productivity
- 40% reduction in labor costs
- Significant improvement in the quality of relationships with customers
 
Additional Information: 
 Always think “customer is the center”
 
Approved By:   HRM Date:   12/03/2022
Signed By:   HRM Date:   12/03/2022