Organization size

Telstra is Australia’s biggest information and communication services company. It is one of the biggest
wireless carrier company. The company is divided into four categories. The Telstra Retail segment offers
a variety of telecommunication product and services across cell phones, fixed and mobile broadbands
which include digital contents and Pay TV. It provides 18.8 million retail mobile services; 3.8 million retail
fixed packages. The total number of employees in Telstra is 26000.

Organization structure

The Chief executive officer is responsible for the day to day company’s operations. The Chief
executive financial officer supervises the financial outcomes as well as the creation and
adoption of innovative concepts. It also assesses the risk and its internal audit ability. Group
executive, consumer and the small business team look after support and sales projects. This
group pulls together Telstra’s local core activities which include NBN services, business, mobile
phones and customers. Group executive, product and technology team designs the framework
for innovation in product and technology strategy. Telstra Labs are innovation hubs that
promote the transition of ideas into business opportunities. Group executive, Transformations,
communications and people work as a bridge for internal and external communications. Its
main duty is the monitoring of the T22 transformation program. Group Executive, global
business services or GBS is reforming the company’s business model by integrating enablement
roles and service activities. GBS add value by using the efficient model and consistent approach
to maximize consumer service, productivity and engagement levels. Group Executive, the
enterprise provides network software, networking and customized solution for industries.
Group general counsel and group executive, sustainability; external affairs & legal guides
government relations, regulation and compliance, regional affairs and sustainable development
as well as legal advice. Group Executive, networks & IT networks main objective is to maintain
Telstra’s technology and security structure. It aims to build the world's largest, safest, smartest
and highly secure systems. CEO, Telstra InfraCo goal is to increase the utilization of Telstra’s
main fixed and mobile infrastructure capital projects (Tesla Annual Report, 2020).

Telstra is structured into two significant segments:

1. Strategic business units

2. Cooperate centre functions
1. Strategic Business units

The commercial and Consumer unit is in command of the company’s operator driven facilities and
payphones. It is also responsible for the provision of sales and services to small business and residential
customers. Business and international unit monitor overseas operations, international joint projects and
worldwide business services. It also operates satellite and radio networks. The company and
international section of Telstra also handle sales and services facilities to multinationals, State, regional
governments and Commonwealth countries. Products & Marketing division is in charge of local calling
services, mobile services, internet communication services, intelligent network services, and
interconnects services. Network Technology Group & Multimedia section Control Company’s technology
policy, vendor agreements as well as in development and innovation. It is also responsible for Telstra‘s
regional, international broadband and mobile networks. It also supervises the communication
equipment that is inevitable to distribute the company’s services and products. This unit also regulates
Company’s pay-TV interests that are governed through FOXTEL joint project. Carrier Services Group was
founded on January 1, 1998. It is a wholesale provider of local and foreign telecommunication services
and products to customers. It also negotiates data traffic and call delivery agreement inside Australia
and also outside the country. This team works in cooperation with Network technology Group and
Multimedia as well as with sales department. They determine consumer needs, formulate pricing and
marketing plans, control lifecycles of product, and introduce innovative products and new services and
works to low unit costs.

2. Corporate Centre Functions

Finance & Administration department prepares corporate strategic planning and assists in the following
areas:

 in treasury services,
 audit,
 risk management,
 legal advisory,
 cooperate communications

Regulatory & External Affairs department functions include management of problems of investors and
customer affairs. It also formulates policies of administrative planning and how to build a strong
relationship with the government. Employee relations sections take care of leadership development
initiatives, the health and safety of its workers at the workplace, and industrial relationships.

The Board of Directors

Board size and composition

It consists of

 11 members,
 10 non-executive directors including Chairman and CEO

This board is answerable to its stakeholders for Telstra’s business and operations. The board works
through its committee. Finance Committee develops suitable strategic plans and proposes decisions to
the board and evaluates financial results. Audit & Compliance Committee evaluates the yearly audit
programme, oversees the group adherence with domestic and foreign obligations and updates the
board about the financial threat and financial transparency. Appointments & Compensation Committee
examines group executive management compensation scheme.
References

1. Telstra.com.au retrieved from

https://www.telstra.com.au/content/dam/tcom/about-us/investors/pdf%20F/2020-Telstra-Annual-
Report.pdf

2. Telstra.com.au retrieved from

https://www.telstra.com.au/content/dam/tcom/about-us/investors/pdf%20C/1-accts-word-1-
63.pdf