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    Eureka

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    Suresh Kumar
    The customer purchased a water purifier from Eureka Forbes in November 2018. In January 2021 and April 2021, service engineers visited to address complaints about water taste but did not change the filter cartridge. In August 2021, a service engineer found the TDS level was high and the cartridge needed changing. However, the company argued the cartridge had already been changed in 2020 according to their records. The customer disputed this, saying only cleaning was done previously. The company then said a copper cartridge was now required due to new regulations, which would cost Rs. 6500, but they would deduct Rs. 3500 from the AMC amount. The customer argued the company was responsible for replacing parts under the AMC. Despite complaints

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    Eureka

    Uploaded by

    Suresh Kumar
    10 views1 page
    The customer purchased a water purifier from Eureka Forbes in November 2018. In January 2021 and April 2021, service engineers visited to address complaints about water taste but did not change the filter cartridge. In August 2021, a service engineer found the TDS level was high and the cartridge needed changing. However, the company argued the cartridge had already been changed in 2020 according to their records. The customer disputed this, saying only cleaning was done previously. The company then said a copper cartridge was now required due to new regulations, which would cost Rs. 6500, but they would deduct Rs. 3500 from the AMC amount. The customer argued the company was responsible for replacing parts under the AMC. Despite complaints

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    The customer purchased a water purifier from Eureka Forbes in November 2018. In January 2021 and April 2021, service engineers visited to address complaints about water taste but did not change the filter cartridge. In August 2021, a service engineer found the TDS level was high and the cartridge needed changing. However, the company argued the cartridge had already been changed in 2020 according to their records. The customer disputed this, saying only cleaning was done previously. The company then said a copper cartridge was now required due to new regulations, which would cost Rs. 6500, but they would deduct Rs. 3500 from the AMC amount. The customer argued the company was responsible for replacing parts under the AMC. Despite complaints

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    10 views1 page

    Eureka

    Uploaded by

    Suresh Kumar
    The customer purchased a water purifier from Eureka Forbes in November 2018. In January 2021 and April 2021, service engineers visited to address complaints about water taste but did not change the filter cartridge. In August 2021, a service engineer found the TDS level was high and the cartridge needed changing. However, the company argued the cartridge had already been changed in 2020 according to their records. The customer disputed this, saying only cleaning was done previously. The company then said a copper cartridge was now required due to new regulations, which would cost Rs. 6500, but they would deduct Rs. 3500 from the AMC amount. The customer argued the company was responsible for replacing parts under the AMC. Despite complaints

    Copyright:

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    Download as docx, pdf, or txt
    of 1

    To We had purchased Dr Aquagaur

    d magna HD RO+UV (NXT


    04.12.19 to 03.12.2021
    Candle cnaged at the time of commencing of AMC

    Purchased in Nov-2018

    AMC amount 7550

    Taste of the water changed in end Jan-2021. Complaint lodged , Service Engineer visited on
    02.02.2021 and done clearing service and informed that the TDS level is 110 and hence no need to
    change the candle this time. He also advised that the same shall be changed during the next
    service.

    Again in April 2021, there is a call from Eureka to complete the regular service. Again the Service
    Engineer visited cleaned the filters. When we asked for a change in candle, he informed us that he
    has not brought the TDS checking device and hence again we were informed that during next visit
    the same will be attended.

    Due to vigorious covid outspread iand lock down n second wave, we have not initated any complaint
    during this period

    On 16.08.2021, lodged a complaint that the taste of the water is not good. Service Engineer visit
    and tested the TDS level and found it is 1200 level and candle is required to be changed
    immediately. We told that a sper the existing AMC, one candle is due to change since Feb 2021.
    The Service Engineer called his Office and informed us that the Candle for the second year has been
    changed to our Equipment in Sept 2020 iteself. Houwever we informed that only clearing service
    has been conduced but candle was not changed. He further informed that there is no issues, we can
    change the candle based on the existing AMD, however,since this model is outdated, as per the
    government norms, he told that only copper candle has to be changed for which the charges
    applicable is RS.6500/- since there is due for one change in cartride in the existing AMC, the cost of
    the same of RS.3500 shall be adjusted and balance is required to be paid. We agitated that the
    equipment purchased 3 years back and currently covered under AMC it is the responsibility of the
    Compnay to replace the required spares . After this incedent we called the Customer care and
    equired about the Government norms, which they replied there is no such requirement. Again
    almost every day we lodged complaint still the issue is not respolved

    16.08.21 2022178149 lodged Mr.Sathish Service manager called on 18.08.21 and enquired on the
    issue since it is escalated to his level. He infomed that the coustomer is right however

    0114513292 muskan

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