Effective Talent Management in R and D O

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EFFECTIVE TALENT MANAGEMENT IN R&D ORGANISATION

A CASE STUDY
*Dr. Ritika Sinha **Mrs. M.K. Vasanthi

ABSTRACT
Talent is one of the most important resource of the research organisation which enables the
organisation to achieve the best results and success. Talent management is a mission critical process
which ensures organizations have the highly skilled man power in place to meet the organisation’s
current and future research goals. One of the key factor of talent management is identification of the key
gaps between the talent in place and the talent required to drive research success. Organisations are
made up of people. As an organisation strives to meet its organisational goals, it must make sure that it
has a continuous and integrated process for recruiting, training, managing, supporting and
compensating these people. Succession planning, a very important function, enables managers and
individuals to identify the right candidates for a position. Talent identification, skills acquisition and
development plan improves the research works. In this paper the concept of TM and its application in R
& D is explored. Innovation continues to be the domain of R&D division. R&D typically refers to the
“Creative work undertaken on a systematic basis in order to increase the stock of knowledge and the
use of this knowledge to devise new applications.”
In this research we scrutinize the way the notions of talent management relate in R&D settings and its
correlation with process and design innovation that contributes to the competitive advantage of the
organization. The outcome of the paper is to examine how to understand the concept of talent
management applied in research and development and its effectiveness using the single case study
design.
Keywords: Talent management, Research, Skills acquisition, Organization’s goal, R&D, innovation.

1) INTRODUCTION resulting in several rationalizations in the


Research and development (R&D) organization of the research purpose.
procedures speed up the expansion and Organizations put in considerable resources in
development of every organization as they offer a R&D to augment long-term operation. Regardless
vital contribution to innovation and competitive of these outlays, related emergencies can
lead. The rising significance of innovation for influence innovation. These procedures should be
firms, mergers and acquisitions, and the appropriately handled; as innovations handled
intensification of project arrangements are correctly generate value and proceeds, build up

*Dr. Ritika Sinha **Mrs. M.K. Vasanthi


Assistant Professor Research Scholar
CBSMS CBSMS
Bangalore University Bangalore University

Adarsh Journal of Management Research - Vol. : 7 Issue : 1 March 2014 39


maintainable competitive advantage, draw and manner of drawing and maintaining the vital
maintain skills, create flexible and positive knowledge and abilities of the future. The
organization. As human resources are an universal economic environment has changed
unavoidable component of every innovation considerably ever since a faction of McKinsey
procedure and R&D, this research examines talent consultants made up the expression “The War for
management in R&D procedures and projects. In Talent” that pushed the concept of talent
spite of over ten years of buildup about the notion management to the forefront for practitioners and
of talent management, we only possess a educationalists equally. Though the economic
comparatively restricted understanding framework might have changed fundamentally
concerning its relevance in practice. In this ever since the 1990s when the notion materialized,
research we scrutinize the way the notions of the essential basis continues to be applicable. That
talent management relate in R&D settings and its is a company’s human resources that offers a vital
correlation with process and design innovation basis of maintainable competitive lead (Lowe,
that contributes to the competitive advantage of Milliman, De Cieri & Dowling, 2002; Caligiuri,
the organization. Research and Development is Lazarova & Tarique, 2005).
the chief foundation of development for firms, As “innovation significantly relies on
offering a vital input to innovation and therefore inspired personnel who take lead and are
to competitive lead. As anticipations from R&D innovative in their task and, furthermore, staff
are highly elevated, companies spend a great deal members could enhance company functioning
in it. Owing to the excessive expenditures in this with their capability to produce ideas and utilize
field and great impact on the accomplishment of them as a foundation for novel and improved
an innovation, R&D management is a vital goods, services and work procedures”
component of the entire innovation management. (Naèinoviã, Galetiã & Cavlek, 2011), it is vital to
R&D should be appropriately handled, as sound examine talent management as an unavoidable
R&D procedure produces innovations that bring constituent of innovation procedure and research
about value and proceeds, build up maintainable and development management.
competitive lead, draw and maintain skills, create
flexible and positive organization. Companies
have to be suitably organized to completely utilize Talent management
their resources to achieve a competitive lead Talent management is considered as a
(Barney, 1997). Talent management has a vital crucial Human Resource challenge which
part in supporting the organization to guarantee its organizations will confront in the next ten years
human resources are used to the maximum level. (Frank, Finnegan & Taylor, 2004; Boston
An opinion exists that it is essential for an Consulting Group, 2007). However, in spite of a
organization to understand and utilize the more than ten years of dispute on the significance
resulting awareness as a basis of competitive lead of talent management, the notion is not fully
(Soliman & Spooner, 2000; Hass, 2006). It is developed and investigated. Despite the speech-
debated that some talent management procedures making of tactical incorporated talent
can back learning growth, together with the management structures in the practitioner
discriminatory staffing and tactical training of literature, ironically the facts imply that
important employees (Haesli & Boxall, 2005; comparatively not many organizations manage
Lopez, Peon & Ordas, 2005, 2006). skill on a synchronized or effectual basis
Consequently, talent management is a precise

Adarsh Journal of Management Research - Vol. : 7 Issue : 1 March 2014 40


(Cappelli, 2008; Cheese, Thomas & Craig, 2008; changed into important resources or abilities” (De
Sparrow, Brewster & Harris, 2004). This is the Wit and Meyer, 2005: 337).
critical ingredient for organizational success since Talent management- A conceptual background
all other resources are more or less equally
available to all players in the industry. Talent The phrase ‘‘talent management’’ turned out
management is the key factor or force behind any to be well-known about a decade ago, when the
organization’s success and hence managing the management consulting company McKinsey
resources is of critical importance. Just having stated that employers confront a ‘‘war for talents’’
manpower does not necessarily mean that the and have difficulty in employing skilled personnel
necessary work will be taken care of. It becomes owing to stringent labor markets (Zheng et al.,
supremely critical that people in a organization 2008; Collings & Mellahi, 2009). Thereafter, the
are managed well. subject of talent management has amplified in
significance and has received increasing attention
Talent management is a crucial segment of in research papers and in business
human resources management especially in 21st activities/practices. It is stated to be ‘‘more vital
century (Heinien & O’Neill, 2004; Ashton & than ever before to organizational tactical
Moreton, 2005; McGee, 2006; Ingham, 2006; achievement ’’ and a ‘‘swiftly becoming the main
McCauley & Wakefield, 2006). Classification and precedence for organizations globally’’
cultivation of talents is the very basic approach of (Boudreau & Ramstad, 2005; Bhatnagar, 2008).
talent management which are essential for
sustaining prospective competitive edge (Frank Talent Management is a system that
and Taylor, 2004). Talent management procedures addresses competency gaps, particularly in
according to McCauley and Wakefield (2006) are: mission-critical occupations, by implementing
and maintaining programs to attract, acquire,
“More tactical, related, and broad- based develop, promote, and retain quality talent. Talent
than it was before. Talent management procedures management could be differentiated from
comprise personnel scheduling, skill gap conventional HRM as more tactical and future-
examination, hiring, enrollment, instruction and oriented, and on par with the general business
improvement, retention, skill reviews, succession tactical aims (Schweyer, 2004; Blackman &
preparation, and assessment. To propel Kennedy, 2008; Lewis & Heckman, 2006).
functioning, handle a progressively more quick
rate of transformation, and generate maintainable T h o u g h t h e e x p r e s s i o n ‘‘ t a l e n t
achievement, a firm has to bring into line these management’’ is extensively employed, academic
procedures with its business planning” (2006, research into this field is relatively fragmented. In
p.4). spite of the extensive utilization of the term and its
apparent significance, there is an extent of
Researchers debate that to ensure the deliberation, and uncertainty about the theoretical
generation of abilities an unit requires to spot its and academic limitations of talent management.
asymmetries and build novel ability patterns: Mainly there are four major lines of perspectives
asymmetries refer to “talent, knowledge, related to talent management practices (Lewis &
procedures, associations, appropriate ties or yield Heckman, 2006). The first perspective is that
that its inspired rivals will not find it easy to certain researchers just replace the tag talent
attain…these do not presently generate any management with HR management. Researches
financial benefits but have prospects to be in this practice frequently restrict their

Adarsh Journal of Management Research - Vol. : 7 Issue : 1 March 2014 41


concentration to certain HR procedures like (Jassawalla & Sashittal, 2002; Leonard &
staffing, leadership improvement, succession Sensiper, 1998). R&D actions could be managed
preparation and such. The next line of researchers as a procedure that could be maneuvered by the
accentuate the improvement of skill base organization to give the preferred result (Tidd et
concentrating on ‘‘projecting employee/staffing al., 1997). Nevertheless, to effectively manage
requirements and managing the development of R&D, the management requires to completely
workers through ranks’’ (Lewis & Heckman, comprehend the background in which R&D is
2006, p. 140). Third line of thought concentrates functioning. R&D actions and background could
on the management of skilled personnel. Lastly, be portrayed as defined in the subsequently
there is a surfacing fraction of researches that segment. An R&D organization, must stay
stress the recognition of important posts that are competitive by developing its people. Every
likely to differentially influence the competitive individual should continue to learn and develop
advantage of the company (Boudreau & Ramstad, their skills throughout their career and the
2005; Becker et al., 2009). Talent is the primary organization must invest in it.
driver of any successful organization. It’s become Knowledge intensive
increasingly obvious to most business owners and
executive teams that, rather than being In R&D activities, information and
constrained by capital, companies are typically awareness that are present only in individuals are
most constrained by talent. “Corporations have moved on to new abilities and are brought out as
learned that, depending on what your business novel expertise. As per Miller and Morris (1999)
strategy is and what challenges you may face, at the aim, ultimately, is to give new worth to
any given time you need the right talent to execute consumers and concurrently generate or augment
that strategy or deal with that challenge,” a company’s competitive advantage in the market.
(Gebelein 2006). R&D is also defined as a crisis-solving and
knowledge gathering procedure (Browning et al.,
The Talent Management system is 2002). With the help of useful information
comprised of two critical success factors that created, this process of fostering knowledge also
work together to ensure agencies have people with helps in adding value to the firm and contributes to
the right skills, in the right places, at the right its growth by reducing ambiguity or uncertainty.
times. Addressing the critical success factors
helps eliminate gaps and deficiencies in the skills, Organizations globally recognize that the
knowledge, and competencies of employees of knowledge, talents and capabilities of their skilled
mission-critical occupations in the current and personnel are the primary source of their
future workforce. The two success factors usually competitive edge (Lewis & Heckman, 2006;
work together are recruitment and retention. Collings & Mellahi, 2009).
Developing a integrated talent management Shortage of skill in R&D environment
program will assist the organization in achieving The R&D atmosphere is witnessing the
successful organizational outcome. materialization of novel means and ways of
Research and Development dealing with the enormous chances which have
R&D is an assimilative and multifaceted surfaced owing to the shrinking of international
endeavor that needs out-of-box, innovative crisis borders. At present, new expertise and social
solving and is frequently best attained by support networks have permitted us to build pioneering
from the shared knowledge and opinions of others advancement in spite of what were earlier

Adarsh Journal of Management Research - Vol. : 7 Issue : 1 March 2014 42


measured as blockades, together with topography, Individuals are perceptibly an extremely
organization, and know-how. The information vital facet of an R&D structure. In spite of the
and understanding that is created and to be rising utilization of advanced instrumentation,
managed is far more than what was seen earlier. computer simulation, and laboratory automation,
Challenges are surfacing that we have not handled R&D is even now a labor intensive procedure.
earlier to the degree that we require to nowadays. Therefore, options about human resources like the
These challenges might be connected with: combination of generalists vs. specialists,
managing progressively more multifaceted technological surroundings and training, work
internationalized joint ventures and functions, manners, professional course, lay off strategies,
work team multiplicity, intellectual property etc.—have a considerable effect on R&D
management with manifold development functioning. Yet again, there is no single
associates, and altering R&D responsibilities and unsurpassed human resource plan for R&D.
capabilities to mention some of them. Taking into consideration the lay-off strategies
Furthermore internationalization of engineering and career paths, certain firms unreservedly
skill with escalating attention in China and India assure their R&D staff that they would be
has resulted in complications occurring due to provided with comparatively stable employment
geographically dispersed and varied labor force. and try to find to individuals who will be inclined
to continue in the firm. Other firms are contented
The significance of talent management as a
with an extent of “churn.” They do not anticipate
basis of ability improvement is observed to be
staff to stay for long, nor do they assure job
additionally vital in the present circumstances
security.
owing to worldwide skills scarcity that is an
extensively established occurrence (Green, 2000; Talent management practices and strategies
Collings & Mellahi, 2009; Aiman-Smith, Bergey, Talent management has become a priority
Cantwell & Doran, 2006; Leape, 2006; Bernhart, for the companies around the world and hence any
2006; Donaldson, 2006; Thomson, 2007; activity or practice related to talent management is
Holland, Sheehan, Donohue & Pyman, 2007), and considerably sophisticated. However, to gain
that renders the draw and retention of human competitive advantage it is not enough to design
resources more and more challenging. Numerous and implement talent management best practices,
causes are cited for the growing challenge in it is rather important to internally align various
sustaining workers. Firstly, the demographic components of talent management system of a
nature of most emerging economies is resulting in company in a proper way and embed these
practices in their core value system and link it to
an aging work population and in certain
global business coordination and various business
businesses, the people who will retire from work
strategies (Stahl et al., 2012).
over the coming decade is extensive (Patrickson
& Hartmann, 1995; APSC, 2007; Strack, Baier & A part of talent management
Fahlander, 2008). Secondly, one notices certain practices/strategies which is most commonly
trends in the interests of those being educated and, practiced by the organizations is talent pool
presently; this is resulting in huge skills voids in strategies. The recruitment practice that is usually
followed to create a talent pool is done by
certain fields where there are insufficient number
recruiting best resources and then appointing
of individuals who are being trained and getting
them in various positions rather than recruiting
into jobs (Baker, 2006).
specialized/specific human resource for certain

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specific positions/roles. As suggested by R&D laboratories are more geographically
Hieronimus, Schaefer and Schröder (2005) remote, then it is further significant to assure some
companies should consider the recruits as their amount of job security to draw talent. A skills-
customers in order to exploit the brand effectively, based location policy permits the firm to take
companies should employ advanced marketing advantage of on the internationalized labor force
analysis to identify and determine major and deliberation of strengths situated in the
competitors and various corporate characteristics different places globally.
that are important for the recruits and have a clear Keeping the trend in mind an increasing
understanding of these factors in order to reach number of papers have been seen analyzing the
out to these ‘customers’. Amongst the most role and significance of R&D recruits in
successful firms a common practice that is innovation, however most of these studies mostly
followed regularly is creating different talent focus on various human resource practices and
pools that entail different development strategies their correlation with innovation (Perez Lopez et
and career path. These talent pools are based on al., 2005; Leede & Looise, 2005; Shipton et al.,
the core competency profiles of the recruits. 2006; Akhtar et al., 2008) than on the
Beside this, a variety of diverse policies related to collaboration between various internal as well as
talent management to surmount the talents external R&D recruits/personnel and transfer of
scarcities are being formulated (Romans, Frost & knowledge which play primary role in the process
Ford, 2006; ; Baxter & MacDonald, 2007; Dewey, of innovation.
2007; Archer, 2007) but several reveal a present
premise of attempting to draw young talent and Therefore, this paper examines the effect of
then sustaining it. the role and involvement in R&D activities of
existing and recently recruited R&D talent pool
Managing talent in R&D setting has on organization’s innovation as well as study the
become extremely crucial as R&D institutions are effect of their collaboration and cooperation on
now exposed to several critical challenges that R&D activities.
include, technological evolution, increasing
complexity of the domain, fierce competition of Innovation in R&D
research funding and management of ever Success of any organization is primarily
growing sophisticated modes of operations where depended on the degree of its innovativeness,
it needs to serve industries effectively to help which is evident by way these organizations
them raise private funds (Leitner &Warden, introduce new products and ideas; the overall
2004). Hence to gain a competitive edge in this performance of an organization beside other
sector companies are now trying to exploit factors is mainly impacted by its capacity to
knowledge transfer and innovation and are innovate as their future performance solely
resorting to various talent management practices depends on the innovation of new products (Hult
that are reaching new paradigm. et al., 2004; Song & Thieme, 2009). The process
However, what is the best strategy to of innovation can be a structured, informal, formal
employ relies on the position of the R&D labs (an or an ad-hoc process, but what plays a significant
architectural choice). If one is positioned in a role is the collaboration between internal and
technically advanced area like the Silicon Valley external resources that help in designing and
or Boston, a high “churn” method might be implementing innovations, research has further
entirely sensible and may be inevitable. But, if the suggested that consistent and integrated practices
help in reducing challenges related to innovations
Adarsh Journal of Management Research - Vol. : 7 Issue : 1 March 2014 44
and enhances the speed and level of efficiency of best practice and wanted a business led process
innovativeness (Rothwell, 1994; Vermeulen, not HR led.
2005). In 2008, the company developed and
In an R&D setting valuable innovations are implemented the annual Talent and Succession
primarily depended on the knowledge and skill of Management process with very clear outcomes as
the expertise in the department, these valuable a part of the strategy. The process was designed in
innovations also facilitate overall organizational house, with external advice. A formal process is
success (Mallalieu, 2006). In the field of conducted annually in May, concluding in a full
management the capacity of the organizations to Board review. It also forms part of the monthly
innovate has been studied extensively, where agenda of business teams. The executive review
researchers have been interested in evaluating the gave the organisation an overview of challenges
novelty of organization’s innovation as that is and based on this, specific development,
what plays a major role in enhancing the retention, resourcing, reward solutions and
competitive advantage of the firm and helps it to strategies were developed to address
gain access to new markets (McDermott & organisational needs. Newly developed strategies
O’Connor, 2002; Amara & Landry, 2005; Nieto & were focused to ensure business has the
Santamaria, 2007; Amara et al., 2008). The organisational capability to deliver the business
existing literature related to organizations strategy, to identify, retain and develop those
perspective about innovation primarily focuses on considered to be future talent, to develop a
the amount and quality of resources and pipeline of leaders, to identify potential
technology used to design and implement radical successors for roles, to provide individuals with
innovations. This paper keeping in line with the the opportunity to discuss career aspirations with
perspective related to resources evaluates the their line manager, along with developing a robust
effect of talent pool on firm’s innovation. development plan.
Case Study Newly developed strategies and the
Premier Foods is the UK’s largest food introduction of talent management process within
producer, branded ambient grocery manufacturer, Premier foods had a significant business impact,
bread baker, flour miller and leading supplier of helped the company to benefit very significantly,
chilled food products. The Company had to face led to the development of good leadership,
major challenges in the year 2007. Acquisitions in improved the company’s employer brand,
2007 significantly changed the business impacted on retention and productivity and has
overnight, growing from 6,500 to 16,500 had a significant financial impact. Measured their
colleagues, bringing together businesses that had progress through engagement survey and have
and hadn't focused on talent management. There shown significant improvements. It enabled to
was little awareness of talent or successors. First understand organisational strength.
employee engagement survey indicated a Understanding the capabilities at all levels has
dissatisfaction at talent and development enabled the organisation to develop the right
processes. It was evident through follow up focus people in the right way, which has ensured the
Groups that the company needed to develop and ongoing delivery of their strategy. The company
implement a companywide Talent and Succession was awarded for its Talent management
Planning process. Company needed to reflect implementation by Personnel Today in the year
2011.

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Findings Nevertheless, it also observed that the
The introduction of the Talent management process of innovation can be impacted due to
process within Premier Foods has had a issues related to the integration of knowledge of
significant business impact. The periodical the newly hired and already existing human
executive review had given the organisation an resource of R&D (Kessler et al., 2000). These
overview of challenges and based on this, specific issues may arise when the existing resources are
development, retention, resourcing and reward required to share knowledge with the new hires.
solutions and strategies were developed to Certain attitudes as stated by several authors
address organisational needs. Talent management negatively affect the knowledge sharing process
plan is an essential part of organisational strategy such as, unconvinced of the reliability and validity
and both are integrated. Talent availability of the knowledge shared/contributed by others,
enabled the organisation to advance its goals. assumptions and beliefs that all encompassing
Understanding the capabilities at all levels has knowledge is already existent within the area,
enabled the organisation to develop the right which leads to rejection of other’s ideas and
people in the right way, which has ensured the preference in terms of development of
business success. organizational knowledge (Szulanski, 2000;
Davenport & Prusak, 2001; Husted & Michailova,
Various significant results were drawn from 2002; Goh, 2002). However researchers have
the evaluation of these studies; it is observed that suggested that these attitudes need to be changed
the most influential variable in the construct of as innovation requires knowledge sharing, and a
R&D activities is the human resource which broader mix of perspectives in order to create and
constitutes 44.1% of the variance, which is implement innovative ideas (Dewar & Dutton,
followed by 28.3% of variance related to financial 1986; McDermott & Handfield, 2000). Hence it is
resources. On the other hand in the construct of important to resort to talent management activities
innovation activities the most influential factor is such as retention and hiring because an
knowledge management with 50% variance. organization may fall into competence trap with
Results also helped in drawing certain important only existing human capital, in order to generate
conclusions, firstly talent management practices new innovative ideas it is important to combine
such as hiring and development of R&D knowledge and perspectives which can be
personnel entails strategies related to exploration accomplished through recruitment of new human
of knowledge and both of these factors have resources and collaboration between new and
positive effect on innovation when considered existing human capital (Al-Laham et al., 2011). In
separately. Secondly it was also observed that other words for optimizing the benefits from
collaboration between the newly hired and existing talent pool, organizations must tap into
existing human resources in R&D had a favorable new knowledge base and competencies by hiring
effect on the process of innovation. This competent talent.
observation is supported by the fact that
innovation is interactive process of learning and The results also confirm that in order to
collaborative activities that also helps to avoid integrate knowledge provided by external sources
duplication of efforts, propagates results of should be in the right context for the internal
innovative activities and helps the organization to existing and newly hired R&D personnel to be
gain competitive advantage (Hagedoorn & absorptive and that it should favor sophisticated
Narula, 1996; Narula & Dunning, 1997). degrees of innovation (Amara et al., 2008).
Results also suggest that human resource policies
Adarsh Journal of Management Research - Vol. : 7 Issue : 1 March 2014 46
related to talent management should be where competitive knowledge is ingrained in
improvised in order to enhance the degree of individual’s experience and favors a higher degree
innovativeness. It is thus important for R&D of innovation (Rosenkopf & Almeida, 2003;
institutions to create an environment of trust and Dewar & Dutton, 1986; McDermott & Handfield,
motivation and manage talent in a way where 2000; Tsai, 2009; Schoenmakers & Duysters,
employees feel secure and motivated to 2010).
collaborate and share knowledge in order to In an R&D setting from a human capital
enhance the degree of innovativeness and perspective, talent pool in R&D has an important
competitive advantage of the firm (Goh, 2002). role in contributing to the competitive advantage
Finally the overall results from both the of the organization by rendering skills and
studies reflect that human resources and proper knowledge needed for productive funtionalities
collaboration between external and internal (Rosenkopf & Almeida, 2003; Vinding, 2006;
sources have positive effect on R&D activities. Murovec & Prodan, 2009; Hess & Rothaermel,
Furthermore combination of talent and 2011). These knowledge base and level of
knowledge management has a positive effect on competencies and skills offer creativity and opens
innovation. Lastly R&D activities and up possibilities of collaboration and associations
innovations influence the core business outcomes that may not have been considered before.
and contribute to the competitive advantage of the Innovation is driven by various individual
organization. characteristics and capacity such as skill to
Conclusion acquire and develop new knowledge, develop or
use intuitive problem solving and analytical skills,
Human and organizational resources of an ability to integrate/assimilate knowledge acquired
organization have an effect on the capacity of the and last but not the least application of the
firm to innovate (Hurley & Hult, 1998). Various acquired knowledge to generate commercial
studies have shown that organizations do not outputs (Cohen & Levinthal, 1990; Lane et al.,
necessarily posses all the knowledge for 2006). Organisations who engage in talent
consistently engaging into innovative activities, identification programmes will create the success
they need to resort to external sources to gain stories of tomorrow, and leave a long standing
access to new knowledge and ideas (Howells et legacy for years to come.
al., 2003; Cassiman & Veugelers, 2006;
Schmiedeberg, 2008; Zhou & Wu, 2010). The findings highlight the contribution of
Acquiring knowledge from other sources includes the paper, however there are certain limitation as
mechanisms such as identification, acquisition well that needs to be pointed out, which could
and assimilation of external knowledge (Zack, offer a scope for future researches/studies.
1999). In line with this context ‘learning by hiring’ Keeping in line with these concept future studies
has been defined as acquisition of knowledge could focus on evaluating various other/specific
through recruitment of expertise from competing talent management practices that have significant
firms (Song et al., 2003). It enables to create a impact on the process of firm’s innovative
broader knowledge base through transfer of activities effect. Because in an R&D setting,
individual knowledge. Learning by hiring is organizations should know how to screen human
generally used to create explicit internal resources, develop a talent pool and keep them
knowledge base with the help of external motivated and also provide appropriate context
knowledge, this especially applied in the sectors for the team to share and transfer innovative ideas.

Adarsh Journal of Management Research - Vol. : 7 Issue : 1 March 2014 47


Only specific organizational characteristics were development’, Industrial and Commercial
taken into account here, future studies can focus Training, 40(1), pp. 19-28.
on various other aspects/components (internally • Cappelli, P. (2008) Talent on Demand,
or externally) that may influence the process of Boston, MA: Harvard Business School
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and knowledge management activities that management: Trends that will shape the
influence the innovation process in R&D future’, Human Resource Planning, 27(1),
institutions so as to provide more in-depth insight pp. 33-41.
into this concept. • Heinen, J. S. and O'Neill, C. (2004)
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