Maria Camila Balanta Plaza

100 Stockton Street Apt. 110 Mobile: (857) 302-9889

Chelsea, MA 02150 mbalantaplaza@gmail.com

Professional Summary

My goal is to secure employment in any number of customer service/cashier/associate positions. I am an

organized cashier/waitress experienced in handling cash, processing payments, and unite patron relationships
with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies.
Service-oriented team member with articulate communication skills and friendly demeanor.

KEY SKILLS AND CHARACTERISTICS

Personable, energetic, and driven to exceed expectations – recognized by supervisors, co-workers and customers for
strength as a…

 Provider of customer assistance  Ability to complete refunds and exchanges

 Ability to be effective in written and verbal
communication and correspondence
 Team player – fill in wherever help is needed
 Dependable professional – on time for all shifts
 Ability to work under stress/difficult customers
 Self-starter who works well independently
 Perform payment collection - credit card
processing – cash drawer management
 Bilingual – English/Spanish speaker
 Ability to multitask – with a strong work ethic

EDUCATION

Excel Academy Charter High School Diploma: Graduate June 2021 – still in high school
East Boston, Massachusetts

Mass Ave Diner – Restaurant October 2019 – Present

Cambridge, Massachusetts
Waitress: 16 hours per week – part-time Per Hour: $8 – plus tips
 Prepared and served beverages and expedited food orders for patrons
 Provided fast and courteous service to patrons
 Explained how various menu items are prepared
 Assisted customer by receiving their orders dining in or out as well as phone orders
 Communicated with patrons the specials of the day
 Communicated with patrons the cost of items, collected monies, and gave back the correct change
 Organized designated room for big parties
 Assisting with cleaning dining area, restroom, and presentable tables with tableware, glassware, silverware, & linens
 Ensured high customer satisfaction through greeting customers and assisting with questions
 Greeted and escorted guests to tables, and provided menus
 Developed conflict resolution skills
 Helped train new employees
 Provided great customer service to any and every customer
 Assisted in the kitchen when needed
 Adhered to COVID-19 guidelines/procedures set by CDC/Massachusetts Department of Health for safe distancing
and proper face mask requirements

Supervisor: David Barlam: (781) 608-9867

Maria Camila Balanta Plaza
100 Stockton Street Apt. 110 Mobile: (857) 302-9889
Chelsea, MA 02150 mbalantaplaza@gmail.com

Wendy’s – Restaurant February 2018 – May 2020

Revere, Massachusetts
Cashier: 24 hours per week – part-time Per Hour: $12
 Reviewed and resolved differences between accounting information and cash drawer
 Restocked, arranged, and organized food specials in front of store to drive product sales
 Received payments by cash, credit, vouchers, or automatic debits
 Counted cash in register drawer at the beginning and end of shift
 Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
 Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies
 Reviewed weekly sales circulars and monitored prices changes
 Helped train new employees
 Provided great customer service to any and every customer
 Maintained knowledge of products and answer customer’s questions courteously and promptly
 Provided professional, friendly, and courteous service to all customers inside of store, outside of the store, via phone
 Demonstrated ethical behavior and complied with Corporate Compliance Programs/Standards
 Complied with all company’s policies, including, but not limited to, reporting theft or misuse of company property
or other illegal activities
 Worked a flexible schedule in support of the store opening, production, and closing operations including working
on weekends and holidays - adhered to work schedule set by supervisor
 Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors
and emptying trash cans

Supervisor: Glorymar Lopez: (978) 754-5457

OTHER QUALIFICATIONS/ADDITIONAL SKILLS

 Proficient in: Microsoft Applications – Word, Excel, and PowerPoint

 Familiarity with Point-of-Sale machines and software
 Excellent communication skills with focus on customer service
 Fast and accurate mental math skills

Additional Reference Contact Information Easily Available Upon Request/As Needed

Maria Camila Balanta Plaza
100 Stockton Street Apt. 110 Cellular: (857) 302-9889
Chelsea, MA 02150 mbalantaplaza@gmail.com

PROFESSIONAL REFERENCES

David Barlam
Owner
Mass Ave Diner
Head Supervisor
3+ years
(781) 608-9867

Glorymar Lopez
Shift Supervisor
Wendy’s
Supervisor
1+ years
(978) 754-5457

Mariana Montoya
Shift Supervisor
Mass Ave Diner
Supervisor
4+ years
(857) 316-9848

Daniela Escobar
Teacher
Excel Academy Charter High School
3+ years
(617) 939-7886