HP Troubleshooting Assessment

You are tasked with replacing the WWAN module on an HP EliteBook. What
is the first step you should take before performing the repair? Select the
correct response.
 
Discover whether this is a CSR or FRU part for this model.

A customer calls, when they power up the computer, they get a blank display
after a series of audible beeps sound. Which one of these actions would be
valid for this situation? Select the correct response.

Run diagnostics

You are
replacing
memory on
a customer's
computer
and need to
find the
correct part
number for
supported
memory.
Which
resources
provide this
information
? (Select
two.)

HP Part Surfer
Channel Services Network

Which electrostatic discharge (ESD) precaution should you take before

beginning to work on a computer? Select the correct response.
Wear a wrist strap and ground to the common ground point.

A common reason for replacing a system board occurs when.. Select the
answer that completes the sentence? Select the correct response.

Components are disconnected improperly leading to damage of the system board

You are replacing a hard drive in a customer's computer. Which resource

should you use to locate the most recent spare part number? Select the
correct response.
HP Part Surfer

Which of these stages are part of the Troubleshooting Methodology? Select

all that apply.
Evaluate symptoms reported by customer or derived from tests

Develop an action plan for resolving the issue

Implement resolution from action plan

Validate whether problem is solved

Which of these utilities provides proactive features such as automated

updates? Select the correct response.

HP PC Hardware Diagnostics for Windows

Which statement is correct about the Feature Byte and Build ID? Select the
correct response.
They must be programmed into DMI after replacing a system board.

A customer calls with issues with their hard drive. You run the Hard Drive SMART test. Wh
do you need to supply for the Case Notes? Select the correct response.

Failure ID

Which of these is a service considerations for a system with a TPM? Select

the correct response.

They cannot be removed from the system board.

A customer calls and asks that you replace a part. What are some of the
methods you would use to determine that the part is faulty? Select all that
apply
Ensure the customer is running the latest firmware
Check that the BIOS is configured properly

Run hardware diagnostics on the part

You are trying to locate a part number for warranty replacement of a faulty
component. Which part number should you use? Select the correct response.

Warranty part number

What step must you take if you replace the system board in a system in which Intel Optane
correct response.

Enable Intel Optane in the BIOS before installing the storage drive and Intel Optane
Memory Card

If you replace a system board, which of these tools ships with the kit? Select
the correct response.
Anti-static wrist strap

What should you do before you format a drive or restore an image? Select
the correct response.
Back up data

Which statement is correct about the application of thermal grease after

processor replacement? Select the correct response.
Apply the appropriate amount of grease (according to instructions) evenly over the processor.

To replace a customer's notebook battery which is connected to the board with a cable, w
required?

A flat-bladed wooden stick

A customer calls and requests that an HP service technician replace a

mandatory CSR part. What is the procedure for this? Select the correct
response.

The customer is told that CSR parts must be brought into a local service center.
What is best method to isolate an issue to a specific component? Select the correct respo

Access the HP Hardware Diagnostics for UEFI - Component Test

What key do you press to access the HP Startup Menu? Select the correct
response.
Esc

A customer call and requests that HP replace a part. After determing that the
part is under warranty. What would be your first step? Select the correct
response.
Validate that the original part is faulty

After you
replaced the
system
board on an
HP
Workstation,
your
customer
asks you to
reconfigure
the
Hardware
RAID. What
should you
do first?
Select the
correct
response.

Enable RAID in the system BIOS.

What
guidelines
should
you follow
prior to
ordering
and
installing
memory
in an HP
business
PC or
notebook?
Select the
correct
response.

Replace a third-party memory module with approved HP memory, even if it is not

defective.

If only one module is installed, you must disable the additional memory slot in system
BIOS.

Make sure the memory conforms to the PC’s requirement for pairing, types, and speed.

Service should not be performed if the customer has installed third-party memory into
the HP PC.