BMW

March 2003

Mr. John Q. Sample

123 Main Street
Anytown, NJ 12345

Re: BMW …. VIN# WBS12457841257894

Dear Mr. Sample,

I promised you a follow up in my letter of December, 2002. We would like to thank you for your
continued support of the BMW Brand and your patience while we researched the issue with the
engine in your M car.

BMW has been investigating cases of damage to the connecting rod bearings resulting in engine
failure. After intensive analysis, we can inform you that we found the root cause and have also
tested and confirmed our countermeasures.

The problem has been identified as contamination of the engine lubricating system during
assembly in combination with unfavorable tolerances in the engine oil pump for the M3
coupe/convertible produced from October 2001 through February 2002. These cars will require
replacement of the engine oil pump and as a precautionary measure, replacement of the
connecting rod bearings.

Although your M car was produced within the range identified, the previously installed replacement
engine does not.

We sincerely apologize for the concern this may have caused you. Even though your engine is
not within the identified production range, BMW remains committed to maintaing your
confidence by providing a warranty extension on all internal mechanical engine components
lubricated by engine oil to 6 years or 100,000 miles, whichever comes first, for your M car.

We continue to recommend that you only use BMW approved SAE10W-60 synthetic oil in your
engine. Please be aware that your engine needs to be at operating temperature before you take
advantage of its full power at high engine speeds. Please do not overrev the engine under any
circumstances. Be careful not to pump the accelerator pedal when there is no engine load, e.g.
when the vehicle is not in motion. The best, most efficient and safest way to warm up an engine
Company
is to drive with moderate engine speeds until you reach the operating temperature.
BMW of North America, LLC

BMW Group Company As an update, there have been changes made to the engine control module to improve cold start
characteristics. If you are experiencing difficulties with cold starts please contact your
Mailing address
PO Box 1227
authorized BMW center and they will update your engine control module programming free of
Westwood, NJ charge.
07675-1227

It is very important to prove to you that we will always stand behind our products and every
Office address
300 Chestnut Ridge Road aspect of your ownership is as pleasurable and rewarding as the driving experience our cars
Woodcliff Lake, NJ provide. Please call your authorized BMW center or Customer Relations toll free at 1-800-831-
07677-7731 1117 if we can be of further assistance.
Telephone
1-800-831-1117 We wish you many safe and thrilling miles in your M car.

Fax Sincerely,
(201) 307-4095

Internet
bmwusa.com

Hans G. Duenzl
Vice President
Aftersales & Engineering

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