0345 340 0523

0345 340 0524

www.qualitymark.co.uk
info@qualitymark.co.uk

Robert McKenna Chatsworth House, Ackhurst Business Park

5 College Avenue Foxhole Road, Chorley, Lancashire, PR7 1NY
Crosby, Liverpool
Merseyside
L23 0SS

HOME IMPROVEMENT: Solar PV with Battery Storage

INSTALLERS NAME: LIVE MANAGE FACILITATE LIMITED

INSTALLERS PHONE NO: 0151 666 5300

Dear Policyholder,

Please find enclosed a copy of your insurance policy that has been registered with Qualitymark Protection
and paid for (in full) by the above listed installer.

Who are Qualitymark Protection?

We are an insurance brokerage that specialise in the supply of insurance protection for home improvements
that are carried out by accredited installers. Subject to the insurance policy terms & conditions, the insurance
protection provides you with valuable insurance cover in the event that your installer ceases to trade.

What should I do if the details listed on the insurance certificate are incorrect?

The insurance policy consists of two documents, the insurance certificate and the insurance policy terms &
conditions. To ensure that the installer has provided accurate information to us, please review the information
contained on insurance certificate and notify the installer should you notice any incorrect details.

How to make a claim?

All insurance claims are subject to the insurance policy terms and conditions. In the event that your installer
ceases to trade, and you need to make a claim against the insurance, please refer to the
section of the insurance policy terms & conditions.

Should you have any additional questions regarding your insurance policy, please feel free to contact us.

Yours sincerely,

Qualitymark Protection

Qualitymark Protection Ltd are authorised and regulated by the Financial Conduct Authority, our registered number is 629677. Our registered address is Chatsworth House,
Ackhurst Business Park, Foxhole Road, Chorley, Lancashire, PR7 1NY. Company Registration no.03230676. Registered in England.
Privacy Policy
Qualitymark Protection s
personal data.

For the purpose of the Data Protection legislation and rules (the Act), Qualitymark Protection is an insurance broker and the entity and data controller
the policy below.

Information we may collect about you

We may obtain personal information from Qualitymark Protection Accredited Installers and their clients for the installations they undertake, or from
other third-party sources. We may therefore collect and process the following type of data:

Information that our installers provide about you via our Registration Hub or manually. This would include your name and address along
with information about the work which has been undertaken. We hold and use this information as it is in ours and our installers legitimate
interests to do so. The information is used for the administration of the product offered and monitoring the conduct of our installers.
If you contact us, by way of any enquiry, including a complaint about an installer, we will retain a record. We will usually take details of
your name and address along with details of your enquiry and our reply. We hold and use this information as it is in our and our installers
legitimate interests.

Using the information

We use information held about you in the following ways:

To provide you with information concerning your registration with Qualitymark Protection. Personal data is not made available other than
to those it concerns, to installers who have provided the data to us or as set out in this policy.
To obtain the insurance cover. We will share any details which the insurer requires of an installer and their clients. The client will be
provided with an insurance policy confirming their cover. The insurer will process the information as data controller as they have a
legitimate interest in this to provide the required cover.
To provide Accredited Installers and their clients with information, products or services that they request from us.
To carry out our obligations and enforce our Accredited Installers obligations under the contract with Qualitymark Protection.
To verify your identity and prevent fraud.
For Legal and Regulatory reasons.

Disclosure of your information

We may disclose your personal information to certain third parties for example, the Insurer, Certification Bodies, Auditors, Code Sponsors, Fraud
prevention agencies, financial institutions, Legal and Regulatory authorities such has the Financial Conduct Authority and the Information
Commissioners Office.

The third parties will process the information for us under contractual arrangements; to credit and fraud reference agencies and identity checkers
who act under agreements with us but also have a legitimate interest in your data. If you require details of the Insurer this will be included in the
insurance policy provided to you when work is registered with us. We have contracts in place with all third parties to whom we provide your data to,
and they are required to ensure that all the requirements of the Data Protection legislation are met.

Your rights

You have several rights in relation to your personal information, these are:

The right to confirm if we are using data about you and to access details about what we are using and how.
The right to lodge a complaint with the Information Commissioners Office.
The right to request we rectify any inaccurate data or to have data which is incomplete for the purpose we hold it completed.
The right to be forgotten. Which is the right to ask us to delete information about you and if it is appropriate to do so we will do so.
The right to restrict what we do with data in specific circumstances, including where the accuracy of the data is contested, processing is
unlawful or if we only need the data to meet legal requirements.
The right to receive the data we hold about you in a format you can use to transfer the data electronically elsewhere.
The right to object to further processing of your data if it is inconsistent with the main reason for which it was collected.

We will retain your data for as long as it is reasonably required for our legitimate purposes and to meet our regulatory requirements, and for no
longer than is necessary. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance
with the Act.

Where we store your personal data

ay also be processed
by staff operating outside the EEA who work for us or for one of our suppliers. We take all steps reasonably necessary to ensure that all data is
treated securely and in accordance with this privacy policy including when it leaves the EEA. Where data leaves the EEA it is subject to contractual
requirements to ensure the rules continue to apply. Data will always remain subject to the provisions of the Data Protection Act.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: The Data Protection Officer, Qualitymark
Protection, Chatsworth House, Ackhurst Business Park, Foxhole Road, Chorley, Lancashire, PR7 1NY.

Alternatively, you can contact us via email at info@qualitymark.co.uk or by telephone on 0345 340 0524.

Qualitymark Protection Ltd are authorised and regulated by the Financial Conduct Authority, our registered number is 629677. Our registered address is Chatsworth House,
Ackhurst Business Park, Foxhole Road, Chorley, Lancashire, PR7 1NY. Company Registration no.03230676. Registered in England.
CERTIFICATE OF COVER
VERSION NO. QMP-INS-002

Insurance Cover Type Insurance Backed Guarantee Certificate Number G22/QAS8MNLN4/1002555

Policy Terms and Conditions SW/ES/002 Certificate Date 25/11/2022
Insurance Broker Qualitymark Protection Insurance Broker No. 0345 340 0524

Home Improvement Solar PV with Battery Storage

Name of Manufacturer LONGI
Suppliers Name (The Installer) LIVE MANAGE FACILITATE LIMITED

Policyholder (You/Your) Robert McKenna

5 College Avenue
Installation Address Crosby, Liverpool, Merseyside, L23 0SS

Commencement of Cover 15/11/2022 Period of Cover 2 years

Cessation of Cover 15/11/2024 Excess £100.00
Contract Value £11,319.00 Deposit Amount N/A

Maximum Limit Recoverable The Contract Value or £10,000, whichever is the lower amount.

Confirmation of Insurance Cover

This policy has been purchased by the supplier detailed on this certificate. The policy was purchased through the Insurance Broker
detailed on this certificate. We agree to provide the cover under the terms, conditions and exceptions contained in this Certificate
of Cover and the Policy Terms and Conditions based on the information provided to us and detailed on this Certificate.

You should read this Certificate of Cover and the Terms and Conditions carefully and ensure you understand the terms. If any
details are incorrect, you should contact the Insurance Broker to agree any changes that may be needed, as failure to do so could
impact a future claim. We will issue a new certificate, to the Insurance Broker if they confirm a change is needed.

This certificate supersedes any previous certificate issued in connection with the policy.

Signature below is Confirmation of Cover:

David Bond
Managing Director

IMPORTANT NOTE
This policy only covers an installation carried out at a Domestic Property. If your installation is not at a Domestic
Property, you should contact us immediately as no cover will be provided under this policy. Our definition of a
Domestic Property can be found within the policy Terms and Conditions.

Safe World Insurance Group (UK) Ltd is registered in England and Wales under Company Registration Number: 10628388 at Strawberry Fields
Digital Hub, Euxton Lane, Chorley, Lancs, PR7 1PS and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct
Authority and Prudential Regulation Authority.
POLICY TERMS AND CONDITIONS
DOMESTIC PROPERTY WORKMANSHIP INSURANCE BACKED GUARANTEE

1. INTRODUCTION

It is important you read the Policy Terms and Conditions along with carefully and keep them in a safe
place together with your suppliers contract and written guarantee. The Policy Terms and Conditions and
provide you with everything you need to know about your Insurance Backed Guarantee policy including policy limits and exclusions.
Your

!
IMPORTANT NOTES
Please ensure you obtain and retain your suppliers contract and written guarantee. You will need these to make a claim
under this policy in the future. If you do not have them, claims may be rejected.

This policy covers an installation carried out at a domestic property. If your installation is not at a domestic property,
you should contact us immediately as no cover will be provided under this policy.

This policy covers your suppliers workmanship subject to the policy terms and conditions and does not cover any
products installed.

2. DEFINITIONS

An installer appointed by us to undertake

any necessary remedial works. for domestic purposes only. A dwelling will still be deemed as
used for domestic purposes only when used for a commercial
Means your supplier has stopped trading
due to liquidation (whether voluntary or involuntary), receivership,

company. Or bankruptcy, retirement, total incapacity or death

of the principal(s) in the case of a sole trader or partnership. Or
any other reason where suitable proof can be exhibited to us to
supplier is no longer trading in any shape or form.
you as
your Insurance Backed Guarantee and forming
part of this policy, which sets out details of the cover provided.
you.
The date stated on the
as the commencement of cover date.
Any loss other than the cost of any
works as set out in clause 3 of these terms and conditions. This
includes but is not limited to indirect, or consequential damage
you, such as damages or
losses to household contents, personal possessions, furniture or
equipment; economic loss or damage; loss of income, earnings,
or any representations made about the performance of an
installation or failure to achieve any level of performance.
The total value of the suppliers contract
(b) the public do not have access to it;
(c) a planning consent has not been necessary to allow a
commercial activity to take place at the property.
A £100 excess is payable by you for each and every
claim.
Safe World Insurance Group (UK) Ltd.
The period noted on
for which cover will continue for each insured work listed
on , or the period of the written
guarantee, whichever is the lesser.
The company / party(ies) who you contracted with
to undertake the works to your domestic property as stated
in your suppliers contract and detailed on the
.
The written contract setting out the terms
and conditions and agreed price between you and the supplier
for the provision of their services.
The person named on the
.

. The written workmanship guarantee issued

by your supplier following the completion of the installation.
A physical fault or error in the installation which was
caused by the defective workmanship of the supplier, which is Belonging to you or for which you are legally responsible.
suppliers written
guarantee, which they provided to you.

VERSION SW/ES/002
 3. THE INSURANCE BACKED GUARANTEE

The Insurance Backed Guarantee is provided from the
subject to the installation
having been fully completed to your satisfaction, all negotiations
with respect to the have been concluded with
full payment made and there being no evident in the
installation. It is provided for the .
the cost of any such works) required to meet the terms of the
written guarantee to rectify a , where the supplier
has ceased to trade and is unable to honour the written
guarantee. The policy only covers the suppliers workmanship
and does not cover any products installed. The works shall
works to rectify a , and shall be limited to those works
necessary to meet the terms of the written guarantee.
Cover is provided during the only and is
subject to you notifying us within 30 days of your discovery
of the existence and extent of the , and following the
Claims Procedure. It is subject to the terms and particularly the
exclusions set out in the cover.
Failure to follow some elements of the Claims Procedure may
result in your claim being rejected.
A does not include any representations made about the
performance of an installation or failure to achieve any level of
performance. It does not include the design of the installation.
The maximum limit recoverable is the or
£10,000, whichever is the lower amount.

i. This insurance does not widen or increase the cover given by viii. You must take all reasonable precautions to avoid any
your suppliers contract or written guarantee; losses, to recover any matter which may be covered under
this insurance and ensure the completed installation is
ii. You must ensure that the installation is properly completed
properly maintained and any items are used in accordance
and there are no obvious in the completed
with the suppliers or manufacturers recommendation;
installation;
ix. You agree that at our expense, we may take such
iii. You agree to pay the excess for each claim.
proceedings as we your name to enforce any
iv. Your you rights and remedies against or obtain relief or indemnity
knowingly provide fraudulent information in relation to your from other parties to which we shall be or may become
installation or any claim; entitled or subrogated under this insurance. At our request
and expense, you agree to co-operate with any request and
v. We have the right to exclude from cover any remedial work
undertake any actions we may reasonably require;
carried out without our agreement. To ensure that you will
be insured for the costs of any works, you must obtain our
approval in writing before proceeding; related guarantees or warranties whether given in writing or
verbally by your supplier or for the provision of feed in
vi. No alteration in the terms of this insurance, nor any
endorsement will be valid unless approved in writing by us;
incentive by any organisation or person in relation to the
vii. We do not provide an emergency response service in suppliers contract;
respect of this insurance. Cover is provided only as set out
above. The costs of any emergency works is only included
to the extent required as emergency remedial works that we
subsequently agree;

i. Any items or work not contained within the suppliers
contract or written guarantee;
ii. Any loss where your supplier has not ceased to trade;
iii. Any loss or a claim which occurs and/or is discovered outside
the ; your suppliers contract / written guarantee;
iv. Any installations that are not at a domestic property;
v. Any work carried out by anyone other than the supplier, or
in the event of a claim without our authorisation;
vi. Any loss of use, accidental loss or damage, because of the
failure of the services provided by the supplier;
vii. Any consequential loss;
viii. The cost of routine maintenance, service, overhaul or
ix. Any loss or damage where you have not provided a copy of
x. Emergency call outs, emergency repairs (unless this is a
reasonable precaution to avoid a future loss) or repairs for
accidental damage;
xi. Any caused by wear and tear, discolouration or
gradual deterioration;

VERSION SW/ES/002
xii. Any loss which is recoverable under any other insurance or
any other source whatsoever, for example the Consumer
Credit Act 1974, which for example, provides protection for
xiii. Any failure, loss or damage to any product installed, unless
this was directly attributable to the suppliers workmanship
and covered under their written guarantee;
xiv. Any claim that is the consequence of subsidence or earth
movement of any kind caused by any reason whatsoever,
other than the negligent installation by the supplier (this
would normally be covered by your building insurance);
xv. Any fault, failure, loss or damage resulting from the design
of an installation.

6. BUILDING CONTROL COMPLIANCE

In the event of non-compliance with The Building Regulations 2010 (as amended) for England and Wales, applicable to windows

7. CLAIM PROCEDURE

Claim forms can be obtained by contacting us on
0330 0520 035, by email claims@safeworldinsurancegroup.com
Fields Digital Hub, Euxton Lane, Chorley, PR7 1PS.
You must provide the following in support of your
In the event that you are not able to provide copies of your
suppliers contract / written guarantee we will not be able
to progress any claim, which would be rejected. If proof of
payment is necessary, any failure to provide such will also result
in a claim being rejected.

a. A completed Claim Form;

In the event of any claim under this insurance, unless we agree
b. A copy of your supplier’s contract / written guarantee otherwise in writing, one of will be
(to establish that the faults are covered); appointed to carry out any necessary work and we shall not be
liable for any work carried out without our written authorisation.
c. Proof of payment to the supplier (e.g. Bank/Building society
statement);

8. TRANSFERRING THE POLICY

This policy can be transferred to subsequent owners of the
property, which is detailed in the , providing
your suppliers written guarantee is transferable. Where
the written guarantee is transferable, the subsequent owner
must obtain a copy of the written guarantee and suppliers
contract, which would be required to make a claim under this
Policy. Without this, a claim could not be considered.
If the written guarantee is not transferable, this policy shall
also cease to be transferable to any subsequent owners of the
property detailed in the .
There is no payment for this transfer and you or the new owner
should contact us to arrange this.

9. CANCELLATION

You can cancel the policy at any time by contacting us. If you We can cancel the policy or any cover under it at any time if the
cancel the policy, the cover will end and if it could be transferred premium applicable to the cover(s) is not paid.
to a subsequent owner of the property, which is detailed in the
this right will also end.

VERSION SW/ES/002
 10. COMPLAINTS

If you wish to make a complaint concerning this policy you

Insurance Group (UK) Ltd, Strawberry Fields Digital Hub, Euxton Lane, Chorley, PR7 1PS. Phone 0330 0520 035

We will investigate your complaint and provide you with a written response. If for any reason, you
with our you have not received a decision within eight weeks and you are an eligible complainant you

your legal rights.

11. FINANCIAL SERVICES COMPENSATION SCHEME

We are a member of the Financial Services Compensation www.fscs.org.uk or by writing to the Financial Services
Scheme (FSCS). You may be entitled to compensation from this Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph
scheme if we cannot meet our liabilities under this policy. Further Street, London, EC3A 7QU.
information about the scheme is available on the FSCS website at

12. CHOICE OF LAW

The law of England and Wales will apply to this cover unless we agree otherwise.

13. USE OF LANGUAGE

The contractual terms and conditions and all other information relating to this contract will be in English, unless we agree otherwise.

We may obtain personal information (including sensitive personal
information) either from you directly, or from other sources
including the supplier. We will use your personal information
• Administering your insurance policy, including claims;
• Verifying your identity and preventing fraud;
• Legal and regulatory reasons;
• Improving our customer service.
We collect and use your data for the purposes of the insurance
contract providing cover to you, or to meet the legal obligations
we have to our regulators and it is in your legitimate interests
that we process this data. Without the data we would not be
able to provide cover to you. If we cannot process your data
we will not be able to provide the cover. You may notify us that
you do not want us to process your data in which case you will
not have access to the cover provided under the policy.
Your information may be used by us and those appointed by
us in connection with the administration of your policy (e.g.
, loss adjusters or investigators) and
may be disclosed to third parties such as auditors, reinsurers,
institutions and legal and regulatory authorities. We have
contracts in place with all third parties to whom we provide your
data and they are required to ensure that all the requirements of
the data protection legislation are met.
We may monitor and record phone calls for the purposes of
training and quality assurance. When providing information
about another person, you you
their permission and that we may process their personal data
(including any sensitive data) for the purposes as set out above.
You have the following rights in relation to your
• to ask for a copy of the information we hold about you;
your data;
• the right to request we restrict any processing of your data, to
object to its processing or to data portability.
If you have any questions, or you
about this you
World Insurance Group (UK) Ltd, Strawberry Fields Digital Hub,
Euxton Lane, Chorley, PR7 1PS. If you have any complaints
about our handling of your personal data you may complain to
the Information Commissioner.
Your data will be stored for the period of cover and seven years
afterwards. This is to ensure we
cover and meet our regulatory requirements.

VERSION SW/ES/002

Safe World Insurance Group (UK) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct