Job Description

General Summary

Supervisors are part of the Bill’s Ace Hardware management team. The Supervisor will assist
with managing overall store operations and assume primary responsibility for store operations in
the absence of the Manager and/or Assistant Manager. The Supervisor will also assist in
managing and directing staff to achieve company goals and objectives.

Essential Duties & Responsibilities

Knowledge of all procedures and policies under which the company is operated is required. The
following is an outline of responsibilities, which may include only supervision of the task and
not actual action. Knowledge of each task is required to effectively oversee it.
Include the following. Other duties may be assigned.

Customer Service & Basic Requirements:

Provide a positive representation of Bill's Ace Hardware.
Project a friendly outgoing demeanor; work well with customers as well as associates.
Possess excellent communication skills.
Attention to detail is a must.
Ensure all pages and calls are answered promptly, courteously and effectively.
Check email daily and throughout the day.
Communicate any cost control or sales idea to the Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.

Store Operations:
Ensure a positive, professional and safe work environment for all associates.
Supervise the “general operations” of the entire store.
Responsible for opening and closing the store.
Help ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager, Assistant Manager and other Supervisors on all aspects of running
the store.
Communicate any operational or managerial issues to the General Manager in a timely manner.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and
outdoor merchandise areas.
Help ensure that weekly price changes and label updates are completed timely and accurately.
Assist with all cashiering functions including training, maintenance, audits, and reports.
Perform all other duties as assigned.

Inventory & Merchandising:

Help ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving; checking in and stocking of merchandise for the store is being done
completely.
Assist with maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and
accurately.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Present a clean and orderly sales floor, including end caps and promotional and incremental
merchandising.

Leadership:
-Manage all aspects of store operations in the absence of the Manager, Assistant Manager.
-Lead by example; be approachable by all associates and customers.
-Assist in training of all associates including instructing training classes.
-Participate in store meetings.
-Communicate any merchandising, cost control or sales idea to the General Manager for follow
up.
-Work with the General Manager, Manager, Assistant Manager and other Supervisors to prepare
for advancement.